GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: dave7268 on 31 October 2014, 17:36
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Okay, so I am now a very proud owner of a 5 month old MK7 GTI PP in CSG which came with Discover Nav Pro (DNP). It only got delivered yesterday so not had the chance to mess around with it much but I did try to pair my phone today but am having problems :sad:
I have a blackberry bold 9900 with software version 7.1.0.2061 and according to VW this is a compatible phone, yet I can't get it to function with with the DNP.
When the DNP is searching for devices it finds my phone and I managed once to get it paired and it showed a PIN code on both DNP and phone which I confirmed but after I done that it went to a screen which said that the profile was not activated???
So, I am doing something wrong and can't for the life of me figure out what! :embarrassed:
Anyone got an idiots guide to pairing your phone?
Love the car, brilliant drive though I have got a few creaks coming from the sunroof so guess I will have to try the lubrication solution.
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Delete any pairings the phone has of the car and likewise the car has of the phone.
Reboot your phone and turn your ignition off and on.
I've found this usually helps when trying to pair bluetooth devices.
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Delete any pairings the phone has of the car and likewise the car has of the phone.
Reboot your phone and turn your ignition off and on.
Cheers :wink:
I will give this a try in the morning when I've got a clearer head!
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Try clearing all the old pairings as well, if it's an ex demo then it's probably got all the salesmens phones paired to it?
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Delete and start again, I linked the iPhone 6 to mine last week and was easy to DNP
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Thanks for the input guys.
Finally got it to work and it was all down to my BB settings :rolleyes: I had to activate handsfree in the services settings and 'hey presto' it paired straightaway and I was able to import contacts, etc and use the phone settings.
Was pleasantly surprised that it imported my photos for contacts too - didn't know it done that - well impressed :smiley:
On another note when I bought the car the dealer told me that it had DCC and when I done the test drive I never played around with any settings, just took the dealer at his word. Read the manual properly last night - I know... who reads a manual? I do :tongue: and went to play around with settings but now I find that the car doesn't have DCC fitted as show below - gutted is the word!!
(http://i1319.photobucket.com/albums/t671/daveeladnil/IMG-20141101-00080_zpsc1b7b7bb.jpg) (http://s1319.photobucket.com/user/daveeladnil/media/IMG-20141101-00080_zpsc1b7b7bb.jpg.html)
(http://i1319.photobucket.com/albums/t671/daveeladnil/IMG-20141101-00078_zps91d30685.jpg) (http://s1319.photobucket.com/user/daveeladnil/media/IMG-20141101-00078_zps91d30685.jpg.html)
Have I got any comeback against the dealer on this?
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I'd imagine you'd only have come back if the DCC is written on your invoice, otherwise it'd be easy for them to deny saying it had it.
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Should point out that the car was bought used and all the invoice states is that it is a Golf Hatchback 2.0 GTI 5dr DSG (Performance Pack). No mention of any of the optional extras fitted but during my initial enquiries with the salesman via email I specifically said,
"Tempting as it is, sadly it is lacking a couple of additional options that I am after, such as the adaptive chassis control, telephone and rear view camera." (note neither of these option were mentioned in the original advert either)
The salesman's reply was, "The car has Bluetooth Telephone Connectivity and Adaptive Chassis settings for different styles of driving, Sport, Normal, Economy and Comfort but not the reverse camera which is quite a rare option."
and it was based on this reply that I went for a test drive and bought the car. Now I've never drive a GTI with DCC so don't know the difference but from what everyone has been saying it is a real benefit and transforms the car.
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He's talking ballocks about the rear camera bring rare. He has in writing said it has adaptive chassis so you've got everything you need to complain about being misled and selling you something it doesn't have. I do think most salesman know f*** all about the product they are selling which is really disappointing in this day and age. I'd be complaining.
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I'd be complaining.
I'd be complaining too. I ask them what they're going to do about it, as the car you've got isn't the car you thought you were buying. I'd push the dealer for some freebies such as servicing and accessories.
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The car rides fine on standard suspension but I'd mention it if I were you, just as the others have said.
The sales guy obviously isn't that clued up and VW don't help by one minute calling it ACC on the mk6 and then calling the cruise control ACC and renaming the chassis control thingy DCC. From that emailed reply he was a bit vague and was likely thinking about the adaptive side of the cruise control and the various modes and just getting mixed up. Put something in writing to them and see what they come back with...
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The sales guy obviously isn't that clued up and VW don't help by one minute calling it ACC on the mk6 and then calling the cruise control ACC and renaming the chassis control thingy DCC. From that emailed reply he was a bit vague and was likely thinking about the adaptive side of the cruise control and the various modes and just getting mixed up. Put something in writing to them and see what they come back with...
I have emailed the company and this is the response I received:
Thank you for your e-mail and I am glad that you have enjoyed the car but disappointed about the mix up with the lack of DCC for which I can only apologise for on behalf of the dealership.
Having read the previous e-mails I can see what has happened and all your points are valid.
However the DCC is not something that we can retrofit after build and that leaves us with a bit of a dilemma.
Option 1 would be to reverse the deal and hand the vehicle back under VW 30 day exchange policy which we would obviously prefer you not to but it is only fair to mention this.
Option 2. Having spoken above myself we could offer a reimbursement of £300 as a gesture in light of events.
Unfortunately David is on holiday at present but like yourself we work openly and try to operate in a straightforward manner and I know that David would not have intentionally mislead you in the specification and again due to the delivery being off-site this didn’t come to light before or on delivery. It is a shame that the wording of Comfort,Sport and normal on the DCC is similar to the Normal, Sport, Eco settings on the Mode changing settings which are standard.
What do you guys think? Is this a good enough reimbursement or should I push for more? I don't particularly want to hand the car back as I really like it and I have never driven one with DCC so don't really know what I am missing.
Can DCC be retrofitted or is he talking bull?
Appreciate all input so feel free to contribute... :wink:
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What do you guys think? Is this a good enough reimbursement or should I push for more? I don't particularly want to hand the car back as I really like it and
I have never driven one with DCC so don't really know what I am missing.
Can DCC be retrofitted or is he talking bull?
I personally think you have answered your own question. I'm a great believer of what you've never had you'll never miss.
How is the drive on your current car? Do you find it acceptable or do you wish it was softer?
Are there other aspects of the car you don't like? Annoying rattles that can't be fixed or scuffs on the interior etc?
If you are happy with your current car, you may very well end up with a car with other problems but has DCC. Or if your car has other things you're not keen on it may very well be worth the gamble, only you know whether its worth taking.
If you are happy with the drive, I wouldn't even go and test drive one with DCC.
As far as I know DCC can't be retrofitted or at least I've never read anyone on here or other VW forums being able to do it.
If it was me I'd go for the money or if its a dealer your likely to use in the future ask for something like a credit slip for £500 off your next car. That you can submit once the deal is done.
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^"What he said"!
If you're happy with the comfort of the ride as it is then i'd take their £300 or ask for £500 worth of credit/services (as well as assurance you haven't been charged for DCC on what you paid). The alternative is potentially a long wait for another GTD, unless they have an unallocated car coming through that has it. Retrofitting DCC won't be impossible, but it'll likely cost a hell of a lot more than speccing it, perhaps even twice as much with dealership labour rates taken into account.
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Be hard to know if paid for this in overall price or not as its not a new spec off the shelf, but you have a good argument to state you purchased the car at the quote provided with DCC as the option.
Though its not really an argument now as they have not tried to wiggle out of it and offered all that can be offered in the circumstance though as DCC is about £700 as a specification think £400 - £500 is a more reasonable reimbursement.
I have DCC and really love it but a colleague has a MK7 vanilla GTI and the ride IMO is more than acceptable and so have to agree with everyone else here that if you happy with ride and everything else about the car is in good order, its a lot of hassle returning for a little more comfort and risk of getting one with some issues.
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It completely skipped my mind that this wasn't a new buy. In that case (rather than thinking they simply weren't charging you for an option not fitted by the factory in error and then offering you £300 compo) I'd be asking for £500 back. It'll cause them no end of bother to register the car yet again for another buyer if you were to walk away. I'm sure every option on there has enhanced the sticker price by 2/3 of it's RRP on a dealership used car only 5 months old.
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:smiley: Thanks for all the input guys, much appreciated. It is always nice to get other people's viewpoints.
I am going to email them today and put a counter-proposal on the table and see if I can get 3 years free servicing out of them or a minimum of £500 as suggested.
Appreciate your thoughts and I will let you know how I get on. :smiley:
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Got a call from VW dealers today and they have accepted my counter-proposal and have arranged for 3 years free servicing at any VW dealer :smiley:
Not the same as having DCC fitted but then I am completely happy with the car, it is problem free (fingers crossed) and drives live a dream and can live without what I have never had to start off with.
Nice result :grin: