GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: mrzen on 18 May 2014, 19:00
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So I was driving back from the supermarket today and suddenly lost power, then all sorts of messages came up in front of me and the car wouldn't change gear!
I managed to stop, tried turning off the ignition and the back on again and it worked again for a few seconds then same again...
Seems like it didn't like 4th gear and just threw a wobbler whenever I got near it.
I crawled home and called vw assist... The service was very good, but he's had to tow the car to the dealership so I will be left with a hire car...
Damn it! :-(
Has anyone else experienced similar? My last dsg/s-tronic car was faultless...
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That's terrible, sorry to hear buddy.
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First I've heard of it. Unlucky mate, hopefully it'll be a quick fix but I suspect not. What car you been given? I'd be pushing the dealership for an equivalent spec car if the car is going to be with them for a while. You currently rolling in the standard Up?
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Sorry to hear of your misfortune. When I was ordering my GTI in April the salesman had a German in attendance. When he saw that I was ordering a manual he asked why I didn't want a DSG as it was "the best gearbox in the world". I replied that I wasn't keen on a £2k repair out of warranty. He said that there were a few problems but that they had been ironed out now. I asked why the powertrain had a 10 year warranty in the US but only 3 in the UK. He said different markets had different requirements. I stuck with the manual.
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I've now had 4 cars equipped with this transmission. Only the first one on an early Audi TT caused any problems, and that was when it wouldn't select reverse once. Simply "turning it off and on again" fixed it, although it did not log any fault codes according to my dealer. Since then I've never had any troubles at all, so expect yours is an isolated fault.
Hope it gets fixed soon.
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Hope you don't get the UP. I had one the other week for a day and it was sh!te. Bottom end Vauxhall Corsas are a far better drive.
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Hope you don't get the UP. I had one the other week for a day and it was sh!te. Bottom end Vauxhall Corsas are a far better drive.
Indeed bare bones is how I would describe it with a coarse engine note.
I do rate the transmission and I've been on the receiving end of 2 faults on separate cars. The DSG on my MK5 would behave as if the clutches slipped so I restarted the engine and it disappeared, only happened twice but I could see a permanent fault developing in the future.
MK6 GTI - Gearbox replacement was £4200 last year. I paid over £2k after goodwill from VWUK. I remain skeptical about the circumstances of the whole gearbox needing replacement as this appears to be rare.
Sometimes it is best to replace with a new item to ensure further reliability but diagnosis of the fault was not clearly detailed which made me suspicious. These Dealerships like to make money on warranty and goodwill work so perhaps I should have taken it to an Indy first and then weighed up my options regarding repair as the car had no warranty.
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It's worse than an Up!, it's an Audi A4 diesel in dark grey.
Why is that worse?
Because it's exactly the same as my wife's car - Boo.
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My last courtesy car for when Audi went in for servicing was a basic, what felt like a 200cc Fiat and that day I had to drive over 100 miles. The longest and slowest 100 miles ever completed!
I still get stick from 'manual' friends and colleagues and admit to being one of them before thought would give the DSG a try and having had for 5-6k miles now only cost would make me ever go back as love it so much.
Much of driving is town and motorways and DSG comes into its own completely and when there is opportunity to stretch the GTD out a bit you have both Sport and Paddles.
Did do my research like we all did when choosing options and though did come across issues back through the Golf models they were very rare and most discussions were about preference.
Hope yours is resolved soon and back to normal.
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Mine is a manual box but I have noticed it having sone issues getting into gear and steadily seems to be getting worse. I took it to the dealer a few weeks back because first gear was jumpy when cold. They said they took it around the car park and it was fine.....good diagnostics! Gonna take it back again. Have they given you a time frame on getting yours back )?
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Very occasionally, I find reverse is very hard to find (manual box), hot and cold. Putting it in 5th and then reverse (with the cluch dipped all the while) seems to find it, putting it into any other gear won't. This is the worst 6 gear VW gearbox for the (admittedly small) issue, never happened on either of my 2 Sciroccos.
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Just took a call from the garage, here is my translation of what he said:
Him - "The DSG is a really complicated gearbox full of electro this and mechanical that. Neither you or I understand it at all, so we've asked the VW white-coat boffins for help because we are out of our depth. They have said something about a valve thingamebob so it's probably that, but I'll extend your hire car for another 24 hours, just in case sir..."
Me - "Can you swap the Audi you've given me for the Golf R on your forecourt please?"
Him - "Ha ha ha" <- I think he thought I was joking...!
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I'm still in the hire car 10 days later.
The dealership has changed the mechatronic unit but the car won't accept it as far as I can understand from what they said.
Something about it needing coding which they are struggling to do. Sounds like it is too complex for the dealership to handle don't you think?
I'm so bored of the Audi rep car - I want my GTI!!!
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Replacing the new mechatronic unit didn't work, so VW support Germany have said that it needs a completely new gearbox! wtf? - it's probably only a faulty sensor!
That's now on order so I'm looking at another week at the very least...
On a brighter note, they are changing the replacement car to a Scirocco this evening to stop my constant moaning about the Audi...
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:angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry: :angry:
Dear Mr Managing Director, VW Dealership,
Today, I visited your dealership to collect my Golf GTI from your service department. I unfortunately returned home in the loan car.
My car is 2.5 months old, but has spent the last 3 weeks of that with your service team after suffering a major gearbox failure.
This on it's own is enough to be unhappy about, however I understand that problems like this are out of your control. In terms of the context of my overall happiness it is relevant.
Putting that aside, I was already pretty unhappy because of another cock up... The vehicle was delivered to me brand new in the middle of March 2014 year with a 63 registration letter date on the registration certificate!
This was masked by my private plate, but I checked the registration certificate on receipt. It was explained by your staff as a mistake by one of your admin people. The DVLA sent me copies of the original forms and the dates are clear to see as entered.
I've not complained to you about this, but I'm very surprised that this can happen by mistake, surely the date is the most important thing on the form, and your staff must fill in lots of them, especially around that time of year.
I was offered £500 off the price for the mistake, but I was buying a brand new car, so naturally wanted it to be a 14 plate.
I did not point this out at the time, but most of my friends who are anything to to with the auto business smelt a rat, and suggested that it was purposefully registered in the last registration period to massage the sales figures. I obviously have no proof of this, but it makes me uneasy that so many people suggested this might be the case.
Now, I was pretty excited this morning to be picking up my car again. Imagine my reaction (given the above context) when I discover that there is not 1, but 2 brand new scuffs on the rear bumper - one on each side!
No one had noticed apparently, so presumably someone was hoping that I wouldn't notice either.
Your service man said that you will need to take it to the body shop to repair the damage, and once again, I'm making repayments on a GTI whilst having to drive around in an asthmatic Bluemotion Scirocco. As you know - this is not a patch on the GTI I bought.
Before I continue my complaint, I want to nip something in the bud. Your man was quick to suggest that it was the RAC that must have done this when it was loaded onto the 'low loader'.
I know for a fact that this is not the case, firstly, it wasn't a low loader, it was towed, so nothing would have come into contact with the rear of the car unless he had backed it into something. If it had been bumped by him whilst manoeuvring, the damage would have been much more severe.
Secondly it was a man from VW Assist who collected the car (outsourced to RAC or not, it was a VW branded man with a VW Assist shirt on)...
Thirdly, being concerned about my baby, I actually inspected the car at your premises a few days later and the bodywork was faultless, so it definitely occurred whilst it was in your care.
So, to summarise... My brand new £28,000 car, just after having major heart surgery, has now got to go to a body shop for what I assume will be a respray job on the entire rear bumper.
We also have no doubt that the reason for this was carelessness from someone / some people in your team.
The 'mistake' with the reg year I have got over (just), the gearbox I'm still annoyed about, (these things can happen). Having the bumper resprayed because of simple carelessness I am utterly furious about. My new car doesn't feel so new any more and I'm nervous about leaving it in your care.
The car had better be perfect when it is presented to me. There must be no orange peel in the paint, the colour on the bumper must match perfectly, there will be no swirls from careless cleaning and it will be spotless.
If I'm not entirely satisfied that the car is in perfect condition when presented to me, I will be sending it back again and again until it is right.
A full 'back to showroom' valet from local independent auto detailer might be a sensible call given my concern about this.
I would like you to take an interest in this personally from now on, I would like you to call me (my mobile is below) to tell me what you are going to do in response to this email and I want your assurance that you will inspect my car personally before calling me to say it is ready for me to inspect.
I would also like some indication of how long it is going to take to restore my vehicle to the state it was in when it was delivered to you (or better).
I will wait to hear from you in due course.
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(http://s13.postimg.org/9n0ehcmdz/scuff1.jpg)
(http://s27.postimg.org/emdaya7tv/scuff2.jpg)
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Hand it back and get a full refund with compensation! I wouldn't want it bud!
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Eish. Sounds like the fun and games i've had with Robinsons VW in Peterborough.
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Hand it back and get a full refund with compensation! I wouldn't want it bud!
What's the deal on that - I assumed you couldn't just hand a car back and expect a refund... Anyone have any thoughts?
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You can begin the process of rejecting the vehicle still - I've seen six months being banded around as the maximum age but I'm certain you've got a strong case based on the gearbox issues of it being not fit for purpose. However, to add weight to your concerns, I'd suggest at this point you send a copy of your e-mail to VW Customer Service and chase them to respond to your concerns too, to raise your concerns about the overall experience. This level of negligence and incompetence is undoubtedly not a one-off given their reactions and conduct!
So sorry to hear it's not a smooth experience for you though, fingers crossed things get resolved soon :smiley:
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I would hand the car back to them, call the finanace company and explain that your situation and demand a GTI temp car until all works have been done properly.
:sad:
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I would hand the car back to them, call the finanace company and explain that your situation and demand a GTI temp car until all works have been done properly.
:sad:
Good plan, but it isn't actually financed so no back up there... I'm repaying myself for it!
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I would hand the car back to them, call the finanace company and explain that your situation and demand a GTI temp car until all works have been done properly.
:sad:
Good plan, but it isn't actually financed so no back up there... I'm repaying myself for it!
:huh: oops ok you just need to stand your ground and document everything thats happened....
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Except nothing else other than a refund! It's not like it's a light bulb that needed replacing! + the damage the dealers done. Fight your corner and your get what you want!
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Yeah refund...... should have walked away as soon as you found out it was a 63 plate and not 14. :undecided: :angry: :cry:
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Yeah refund...... should have walked away as soon as you found out it was a 63 plate and not 14. :undecided: :angry: :cry:
I know I know, but after the wait and since I'll be keeping it for some time with a private plate on, I let that one slide... Now I'm not so sure... I will wait to see what the MD has to say.
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Yeah refund...... should have walked away as soon as you found out it was a 63 plate and not 14. :undecided: :angry: :cry:
+1. No way I would have accepted a brand new car that appeared to be 6 months old due to registration unless I was fully aware that I was buying a "pre-registered" car and was compensated handsomely for it (like £2000, not £500). Did you accept their compensation terms when you discovered your car was a 63 plate? The fact you are a cash buyer should make the rejection process so much easier from a financial transaction point of view, but perhaps not from a leverage point of view if they decide to brush you off without a solicitor's letter. You will be more than £500 down on your part-ex price to chop in a very late 63 plate car and not an early 14 plate in the future.
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Yeah refund...... should have walked away as soon as you found out it was a 63 plate and not 14. :undecided: :angry: :cry:
+1. No way I would have accepted a brand new car that appeared to be 6 months old due to registration unless I was fully aware that I was buying a "pre-registered" car and was compensated handsomely for it (like £2000, not £500). Did you accept their compensation terms when you discovered your car was a 63 plate? The fact you are a cash buyer should make the rejection process so much easier from a financial transaction point of view, but perhaps not from a leverage point of view if they decide to brush you off without a solicitor's letter. You will be more than £500 down on your part-ex price to chop in a very late 63 plate car and not an early 14 plate in the future.
Yeah, I know... :cry:
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I was getting angry just reading your complaint letter. Keep us updated, sounds like they've messed you around majorly mate. Did you accept their £500 for the "wrong" date on registration?
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Yeah refund...... should have walked away as soon as you found out it was a 63 plate and not 14. :undecided: :angry: :cry:
+1. No way I would have accepted a brand new car that appeared to be 6 months old due to registration unless I was fully aware that I was buying a "pre-registered" car and was compensated handsomely for it (like £2000, not £500). Did you accept their compensation terms when you discovered your car was a 63 plate? The fact you are a cash buyer should make the rejection process so much easier from a financial transaction point of view, but perhaps not from a leverage point of view if they decide to brush you off without a solicitor's letter. You will be more than £500 down on your part-ex price to chop in a very late 63 plate car and not an early 14 plate in the future.
Yeah, I know... :cry:
Get it rejected and ask for a replacement order to be made, with you allowed to use your old car (when they finally fix it) in the meantime.
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Hand it back and get a full refund with compensation! I wouldn't want it bud!
What's the deal on that - I assumed you couldn't just hand a car back and expect a refund... Anyone have any thoughts?
Under the sale of goods act, it should be as described (A NEW GTI) which it clearly isn't so you can reject it and request a replacement or have a refund. Assuming you did not accept the £500 should be straight forward.
If you have accepted the £500 then the gearbox is the next issue. Under the sale of goods act it should be fit for purpose. So give them a chance to replace or repair. If repair fails then replace or a refund.
The bumper damage is really outside of the original issue, someone has been careless or negligent so it should be repaired and a goodwill gesture offered. The detail option would also be nice to agree on as well.
Personal opinion, I would have rejected it as soon as I'd known it had already been registered and asked for what I had ordered, a new car and got some further goodwill discount. (BTW Nothing wrong with a pre reg car, it's just not what you paid for)
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Re the early registration - was it registered early in your name or are you the second owner on the V5 (registered in the garage's name first)?
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Very sorry to hear about your troubles.
Was the car advertised as 'brand new, unregistered'? If so, it's hard to believe that they would have mistakenly pre-registered it, this is common practice in order to boost sales figures before the plate change in order for the dealer to meet their target. It sounds like you're saying that it was registered prior to your interest in purchasing it? If you contacted them for the first time after 1st March, and it was advertised as 'unregistered', this means they misrepresented/misadvertised the car and you would have a good claim for compensation.
There's some good advice on the Which http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act (http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act) site regarding consumer rights, rejecting items etc. and pre registered cars http://www.which.co.uk/cars/choosing-a-car/buying-a-car/buying-a-new-car/should-i-buy-a-pre-registered-car/ (http://www.which.co.uk/cars/choosing-a-car/buying-a-car/buying-a-new-car/should-i-buy-a-pre-registered-car/)
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Re the early registration - was it registered early in your name or are you the second owner on the V5 (registered in the garage's name first)?
It was registered early (21st Feb) by 'mistake', I'm the first owner on the doc and picked it up on around the 14th March... It was a brand new unregistered car, but it was ordered by the garage, not me, so I didn't have the wait.
I did take the £500 off and tried my luck with the DVLA (lots of photos of it in it's covers with a paper showing it was after 01 March..) DVLA wrote back saying there was nothing they could do, so I've just dropped it since I was loving the car so much and it doesn't show anyway... I think this one needs to be put to bed as I accepted the car at the time.
@Schuey - I think you are right, sale of goods act would protect me within 3 weeks, after that it's warranty work and they have the right to fix it.
We don't have lemon laws in this country like they do in the states unfortunately, so it needs to be a quarrel over whether the car is 'fit for purpose'... Now currently it is (apparently) as it has been fixed, if it continues to break down then I think I would have more of a case.
Re the paintwork, they need to get it back to the standard that I gave it to them in, and I will need to scrutinise it very carefully before accepting it back.
Alternatively, they could swap it for the 14 plate demonstrator 'R' they have out front and I would shut up...
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Alternatively, they could swap it for the 14 plate demonstrator 'R' they have out front and I would shut up...
Shy bairns get nowt.... :whistle:
Doubt they'll do anything more for you now once the paintwork is up to standard, unless the gearbox goes again.
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Shy bairns get nowt.... :whistle:
I'll keep you posted...
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Sorry to hear of your troubles mate, but please tell me you edited you letter for the forum to say 'cock up' and didn't send to them :laugh:
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Sorry to hear of your troubles mate, but please tell me you edited you letter for the forum to say 'cock up' and didn't send to them :laugh:
Ha, yes of course, to save your blushes it said something much much worse than that... :wink:
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Not too happy with response from them... No apology...
"Given all your comments regarding the damage found on your rear bumper, I can only assume it was caused by a 3rd party. We are confident that it was not a member of our staff, you assure us it was not you or the Emergency Assist recovery driver, so it must have been a Customer on our premises. Regardless, we are going to complete the repair for you. I can give you my assurance that the work will be carried out to a very high quality standard. I will not have a repair carried out by anyone other than the Bodyshop where your car is being repaired. The quality of their workmanship is second to none and I have every confidence in them."
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Clearly a lot of ego floating around there, and their reluctance to apologise (and I'm sure in their mind, admit fault) is first on the list of how not to handle complaints well... It's a shame they are taking such an arrogant stance, as regardless of who damaged the body work, it was damaged while in their care so it should be put right as a matter of course and at the highest priority possible.
Saying all this, it's worth giving them this opportunity to get it right - and if they don't, it just increases the distance they'll fall when they get knocked off their high horse by you lodging formal complaints with VW UK and you local Trading Standards...
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Hello 'Gearbox Failure' followers...
OK, so I got the car back last night, firstly, the paintwork is immaculate and I can't tell the difference. Secondly the gearbox is also fixed and working well - fingers crossed it won't happen again. I have my car back and I'm happy again.
The MD got very upset with the suggestion that the mistake on the registration was done on purpose to massage the sales figures and offered to prove that his commission scheme doesn't work in that way, so I will take him at his word and leave it at that.
I've still not had an apology from anyone at dealership or any sign of an admission that the damage to the bumper occurred on their watch, so that is a shame for them. They need to sort out their customer relationship management, and I will need to sort out another dealership to take my car to for servicing and warranty work (hopefully not!).
As for those who suggested I should have returned the car - this wouldn't have been possible, the garage have taken reasonable steps to repair the malfunctioning gearbox and have repaired the damage they caused to my satisfaction. Although I was without my car, they took steps to provide me with suitable alternatives and the Scirocco, whilst a little asthmatic, was quite fun and just proved to me how much better the new mk7 format is now I have it back...
Hopefully that's that... I'll let you know if there are any other developments.
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Make sure you absolutely rev the nuts off (when oil is warm) that gear box just to check it's a-ok ;)