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Model specific boards => Golf mk7 => Topic started by: evo1986 on 26 March 2014, 17:18

Title: New Tracker page with Alerts..............fingers crossed it works ; )
Post by: evo1986 on 26 March 2014, 17:18

Customers can now sign up to SMS and email alerts

VW0383-14

Extra functionality has been added to the delivery tracker on the Volkswagen.co.uk website.

With the delivery tracker , customers can track their vehicles from order through production to delivery.

We have now added the option of alerts sent via email and/or SMS, notifying customers when their vehicle moves onto the next stage.

Delivery tracker alerts



To see the new alerts feature on the Volkswagen.co.uk delivery tracker, click here .

Approximately ten per cent of customers use the tracker, so make sure you tell all of them about it and encourage them to sign up for alerts.

Reminder – keep customers informed

Note that the delivery tracker does not replace what a salesperson should be doing in terms of communicating with the customer about the progress of a vehicle. It is a tool to help the process.

Title: Re: New Tracker page with Alerts..............fingers crossed it works ; )
Post by: TheCarMadDad on 26 March 2014, 17:22

is there a link? The page looks no different??  :huh:

Title: Re: New Tracker page with Alerts..............fingers crossed it works ; )
Post by: evo1986 on 26 March 2014, 17:26

Once you put your order number in you should then see in the top right hand corner a sign up for alerts tab.

Title: Re: New Tracker page with Alerts..............fingers crossed it works ; )
Post by: mckay85 on 26 March 2014, 19:07

i did this for mine. and the texts were getting to me before the website was updated ;)