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Model specific boards => Golf mk7 => Topic started by: Jammy1 on 26 March 2014, 09:19

Title: Is the tracker down?
Post by: Jammy1 on 26 March 2014, 09:19

Just trying to check the status of my order and I keep getting a 'service unavailable' error.  Is this the same for everyone else?

Title: Re: Is the tracker down?
Post by: Jimmy Filth on 26 March 2014, 09:45

I'm getting that too.

Title: Re: Is the tracker down?
Post by: mikeok on 26 March 2014, 10:25

Ok for me but think its just updated also.

Title: Re: Is the tracker down?
Post by: Jimmy Filth on 26 March 2014, 10:45

Yeah, it's back up now

Title: Re: Is the tracker down?
Post by: TheCarMadDad on 26 March 2014, 16:53

I've noticed on more than one occasion that it goes down every once in a while. :cry:

 :whistle: Think it's when us impatient b*ggers spank it 20 times a day each!  :whistle:

Title: Re: Is the tracker down?
Post by: evo1986 on 26 March 2014, 17:15

Customers can now sign up to SMS and email alerts

VW0383-14

Extra functionality has been added to the delivery tracker on the Volkswagen.co.uk website.

With the delivery tracker , customers can track their vehicles from order through production to delivery.

We have now added the option of alerts sent via email and/or SMS, notifying customers when their vehicle moves onto the next stage.

Delivery tracker alerts



To see the new alerts feature on the Volkswagen.co.uk delivery tracker, click here .

Approximately ten per cent of customers use the tracker, so make sure you tell all of them about it and encourage them to sign up for alerts.

Reminder – keep customers informed

Note that the delivery tracker does not replace what a salesperson should be doing in terms of communicating with the customer about the progress of a vehicle. It is a tool to help the process.