GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: gtd2010 on 12 February 2014, 11:49
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Hi everyone,
I have recently purchased a MK7 GTD but i don't have an option to fold in the wing mirrors and they also don't fold in when I lock the car. To fold them in I literally have to push in the mirrors.
Has anyone else on here encountered this problem?
I am in Ireland and this feature was standard on my MK6 GTD so I presumed it was standard on this car also. I know from reading this forum that it is definitely standard on British cars.
I called up Volkswagen customer services and the lady on the phone told me that this feature was standard on the GTI and not the GTD even though it is listed under standard features on volkswagen.ie website.
Also, is there anyway I can programme the car so I can fold in the wing mirrors electronically?
Btw, my car was built in week 51 of this year.
Thank you.
Chris
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Pretty sure you have to turn the dial for your mirrors to the fold position for this to work. I may be wrong...
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Should be standard, there is a setting in the "CAR" menu i think for them to fold on lock, failing that there should be a position on the adjuster knob to fold them when needed.
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Should be standard, there is a setting in the "CAR" menu i think for them to fold on lock, failing that there should be a position on the adjuster knob to fold them when needed.
They are in the UK... but are they standard fitment in Ireland???
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Hi,
I have no fold position on the dial at all. All i have is L O R and a position to heat the wing mirrors.
Thanks for your reply.
Chris
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Should be standard, there is a setting in the "CAR" menu i think for them to fold on lock, failing that there should be a position on the adjuster knob to fold them when needed.
Hi,
Even in the car menu's there is no option at all for fold in mirrors. There is no mention of mirrors at all.
This was standard on my MK6 GTD and it is also standard on my mothers new MK7 highline golf and it is also listed as standard equipment on the volkswagen website but for some reason its not on my car at all, so It kind of annoys me that I don't have it on my GTD .
It is rediculous having to manually push in the mirrors on such an expensive car.
Chris
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If it is standard equipment on your car (GTD) on the VW website relevant to your territory (Volkswagen.ie) then you’ve got grounds for rejection or asking for some recompense in lieu of the missing feature.
Just had a look. It is on http://www.volkswagen.ie/en/models/golf-gtd/trimlines.s9_trimlevel_detail.suffix.html/golf~2Fgtd.html#/tab=14a71fce87c66f06af9cd70bcd8206a9 (http://www.volkswagen.ie/en/models/golf-gtd/trimlines.s9_trimlevel_detail.suffix.html/golf~2Fgtd.html#/tab=14a71fce87c66f06af9cd70bcd8206a9)
Under the safety section of standard equipment “Mirror package, electrically foldable exterior mirrors with curb view on passenger side”. I would go back to the dealer and at the very least would be asking how much it would cost to spec this on a new car, then be wanting the money lost if it can’t be retrofitted, or you could go down the rejection route if it is that important to you. Get a current version of the brochure and save the current version of the relevant web pages so that if they amend their website, you still have proof it was stated as standard equipment.
Anything else on standard spec list that isn’t on your car? Do the demos in at the dealership have folding mirrors not as an option? Were the mirrors standard way back to the point you ordered your car?
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If it is standard equipment on your car (GTD) on the VW website relevant to your territory (Volkswagen.ie) then you’ve got grounds for rejection or asking for some recompense in lieu of the missing feature.
Just had a look. It is on http://www.volkswagen.ie/en/models/golf-gtd/trimlines.s9_trimlevel_detail.suffix.html/golf~2Fgtd.html#/tab=14a71fce87c66f06af9cd70bcd8206a9 (http://www.volkswagen.ie/en/models/golf-gtd/trimlines.s9_trimlevel_detail.suffix.html/golf~2Fgtd.html#/tab=14a71fce87c66f06af9cd70bcd8206a9)
Under the safety section of standard equipment “Mirror package, electrically foldable exterior mirrors with curb view on passenger side”. I would go back to the dealer and at the very least would be asking how much it would cost to spec this on a new car, then be wanting the money lost if it can’t be retrofitted, or you could go down the rejection route if it is that important to you. Get a current version of the brochure and save the current version of the relevant web pages so that if they amend their website, you still have proof it was stated as standard equipment.
Anything else on standard spec list that isn’t on your car? Do the demos in at the dealership have folding mirrors not as an option? Were the mirrors standard way back to the point you ordered your car?
Thanks very much for the reply.
As far as i know it has been standard since the MK6 GTD.
I will definitely be contacting the dealer again about this as it is really annoying me at this stage.
It wouldn't cause me to reject the car but I believe this should be standard on my car and I can't really understand how It would have been left out..
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I have just contacted volkswagen customer services and am awaiting a reply
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If it is standard equipment on your car (GTD) on the VW website relevant to your territory (Volkswagen.ie) then you’ve got grounds for rejection or asking for some recompense in lieu of the missing feature.
Just had a look. It is on http://www.volkswagen.ie/en/models/golf-gtd/trimlines.s9_trimlevel_detail.suffix.html/golf~2Fgtd.html#/tab=14a71fce87c66f06af9cd70bcd8206a9 (http://www.volkswagen.ie/en/models/golf-gtd/trimlines.s9_trimlevel_detail.suffix.html/golf~2Fgtd.html#/tab=14a71fce87c66f06af9cd70bcd8206a9)
Under the safety section of standard equipment “Mirror package, electrically foldable exterior mirrors with curb view on passenger side”. I would go back to the dealer and at the very least would be asking how much it would cost to spec this on a new car, then be wanting the money lost if it can’t be retrofitted, or you could go down the rejection route if it is that important to you. Get a current version of the brochure and save the current version of the relevant web pages so that if they amend their website, you still have proof it was stated as standard equipment.
Anything else on standard spec list that isn’t on your car? Do the demos in at the dealership have folding mirrors not as an option? Were the mirrors standard way back to the point you ordered your car?
Any demos I have seen had this feature and every other piece of equipment that should be standard is on the car so it is baffling me
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Hi Chris,
I am in Ireland, my GTD was BW35 and my mirrors unfold on ignition, and fold on lock.
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They're definitely standard in Ireland. My GTI (June 2013 build) has them.
There is an option in the Infotainment screen to switch the feature on/off though (In the CAR menu, not sure where exactly). Maybe yours are just turned off in there.
You can also fold them "manually"... turn the mirror adjustment knob to the "mirror fold" position and they'll fold that way too.
EDIT: I just read that you don't even have the option on the mirror toggle knob to fold them??? That is really odd. Sounds like someone screwed up in the factory! It definitely should be there! Is it a brand new car or ex demo?
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They're definitely standard in Ireland. My GTI (June 2013 build) has them.
There is an option in the Infotainment screen to switch the feature on/off though (In the CAR menu, not sure where exactly). Maybe yours are just turned off in there.
You can also fold them "manually"... turn the mirror adjustment knob to the "mirror fold" position and they'll fold that way too.
EDIT: I just read that you don't even have the option on the mirror toggle knob to fold them??? That is really odd. Sounds like someone screwed up in the factory! It definitely should be there! Is it a brand new car or ex demo?
Hi Joe,
Thanks for that, it seems very strange to me.
Definitely a brand new car, only had 12KM when I collected.
Thats correct, I don't even have the option to change to mirror fold position and no option with the entertainment system, its just like it has been left out all together.
Is there any way it can be programmed in or retro fit if I get no good of VW Ireland?
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Hi Chris,
I am in Ireland, my GTD was BW35 and my mirrors unfold on ignition, and fold on lock.
Hi Fabio,
Thanks for confirming this, appreciate it.
Chris
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I would threaten rejecting the car if they don’t provide you with adequate recompense for erroneously not fitting it to your car as it is standard equipment (unless they can retrofit it for you free of charge). No way they should get off scot-free for a cock-up like that. It seems quite a cheap option for the Audi A1 – just £125. At the very least I’d be wanting some cash back in that ball-park.
Check every bit of equipment that you should have is there.
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They're definitely standard in Ireland. My GTI (June 2013 build) has them.
There is an option in the Infotainment screen to switch the feature on/off though (In the CAR menu, not sure where exactly). Maybe yours are just turned off in there.
You can also fold them "manually"... turn the mirror adjustment knob to the "mirror fold" position and they'll fold that way too.
EDIT: I just read that you don't even have the option on the mirror toggle knob to fold them??? That is really odd. Sounds like someone screwed up in the factory! It definitely should be there! Is it a brand new car or ex demo?
Hi Joe,
Thanks for that, it seems very strange to me.
Definitely a brand new car, only had 12KM when I collected.
Thats correct, I don't even have the option to change to mirror fold position and no option with the entertainment system, its just like it has been left out all together.
Is there any way it can be programmed in or retro fit if I get no good of VW Ireland?
I'm no expert but I'd say it's not a simple nor cheap retro-fit. I know in the MK6 it meant getting new door module controllers and possibly even the entire wing mirror had to be changed. Not straightforward. My first port of call would be to tackle VW and get to the bottom of why they aren't fitted, armed with the knowledge that they're definitely standard. If you check out any GTI/D in Ireland (there's a few demos and stock cars around the dealers), you'll see for yourself. I think they're even standard on the Highline spec. Do your mirrors have the puddle lights underneath?
If they forgot to put that into the car, what else did they "forget"?
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They're definitely standard in Ireland. My GTI (June 2013 build) has them.
There is an option in the Infotainment screen to switch the feature on/off though (In the CAR menu, not sure where exactly). Maybe yours are just turned off in there.
You can also fold them "manually"... turn the mirror adjustment knob to the "mirror fold" position and they'll fold that way too.
EDIT: I just read that you don't even have the option on the mirror toggle knob to fold them??? That is really odd. Sounds like someone screwed up in the factory! It definitely should be there! Is it a brand new car or ex demo?
Hi Joe,
Thanks for that, it seems very strange to me.
Definitely a brand new car, only had 12KM when I collected.
Thats correct, I don't even have the option to change to mirror fold position and no option with the entertainment system, its just like it has been left out all together.
Is there any way it can be programmed in or retro fit if I get no good of VW Ireland?
I'm no expert but I'd say it's not a simple nor cheap retro-fit. I know in the MK6 it meant getting new door module controllers and possibly even the entire wing mirror had to be changed. Not straightforward. My first port of call would be to tackle VW and get to the bottom of why they aren't fitted, armed with the knowledge that they're definitely standard. If you check out any GTI/D in Ireland (there's a few demos and stock cars around the dealers), you'll see for yourself. I think they're even standard on the Highline spec. Do your mirrors have the puddle lights underneath?
If they forgot to put that into the car, what else did they "forget"?
I never checked the puddle lights, ill check them tonight to make sure.
My mother got a new highline golf last week and it is standard on her car
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They're definitely standard in Ireland. My GTI (June 2013 build) has them.
There is an option in the Infotainment screen to switch the feature on/off though (In the CAR menu, not sure where exactly). Maybe yours are just turned off in there.
You can also fold them "manually"... turn the mirror adjustment knob to the "mirror fold" position and they'll fold that way too.
EDIT: I just read that you don't even have the option on the mirror toggle knob to fold them??? That is really odd. Sounds like someone screwed up in the factory! It definitely should be there! Is it a brand new car or ex demo?
Hi Joe,
Thanks for that, it seems very strange to me.
Definitely a brand new car, only had 12KM when I collected.
Thats correct, I don't even have the option to change to mirror fold position and no option with the entertainment system, its just like it has been left out all together.
Is there any way it can be programmed in or retro fit if I get no good of VW Ireland?
I'm no expert but I'd say it's not a simple nor cheap retro-fit. I know in the MK6 it meant getting new door module controllers and possibly even the entire wing mirror had to be changed. Not straightforward. My first port of call would be to tackle VW and get to the bottom of why they aren't fitted, armed with the knowledge that they're definitely standard. If you check out any GTI/D in Ireland (there's a few demos and stock cars around the dealers), you'll see for yourself. I think they're even standard on the Highline spec. Do your mirrors have the puddle lights underneath?
If they forgot to put that into the car, what else did they "forget"?
I never checked the puddle lights, ill check them tonight to make sure.
My mother got a new highline golf last week and it is standard on her car
There you go. The GTI/D has (or should have!) everything the Highline has plus a few more bits and bobs. Someone seriously screwed up in Wolfsburg when your car was built... it's very odd.
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They're definitely standard in Ireland. My GTI (June 2013 build) has them.
There is an option in the Infotainment screen to switch the feature on/off though (In the CAR menu, not sure where exactly). Maybe yours are just turned off in there.
You can also fold them "manually"... turn the mirror adjustment knob to the "mirror fold" position and they'll fold that way too.
EDIT: I just read that you don't even have the option on the mirror toggle knob to fold them??? That is really odd. Sounds like someone screwed up in the factory! It definitely should be there! Is it a brand new car or ex demo?
Hi Joe,
Thanks for that, it seems very strange to me.
Definitely a brand new car, only had 12KM when I collected.
Thats correct, I don't even have the option to change to mirror fold position and no option with the entertainment system, its just like it has been left out all together.
Is there any way it can be programmed in or retro fit if I get no good of VW Ireland?
I'm no expert but I'd say it's not a simple nor cheap retro-fit. I know in the MK6 it meant getting new door module controllers and possibly even the entire wing mirror had to be changed. Not straightforward. My first port of call would be to tackle VW and get to the bottom of why they aren't fitted, armed with the knowledge that they're definitely standard. If you check out any GTI/D in Ireland (there's a few demos and stock cars around the dealers), you'll see for yourself. I think they're even standard on the Highline spec. Do your mirrors have the puddle lights underneath?
If they forgot to put that into the car, what else did they "forget"?
I never checked the puddle lights, ill check them tonight to make sure.
My mother got a new highline golf last week and it is standard on her car
There you go. The GTI/D has (or should have!) everything the Highline has plus a few more bits and bobs. Someone seriously screwed up in Wolfsburg when your car was built... it's very odd.
That's what I am thinking as well.
I am waiting for Volkswagen to call me back and I will tell them everything I have learned on this forum since I have voiced my query.
Thanks Joe
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I just got a message from Volkswagen Ireland on facebook and they tell me that a small number of GTD's were built without this feature. I am still waiting on a reason...
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I just got a message from Volkswagen Ireland on facebook and they tell me that a small number of GTD's were built without this feature. I am still waiting on a reason...
Was your car built recently? Or was it a stock car that the dealer had on his forecourt unsold for a while? I'd find it very odd that a recently built car would have this issue. I could somewhat understand it on an early production build.
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I just got a message from Volkswagen Ireland on facebook and they tell me that a small number of GTD's were built without this feature. I am still waiting on a reason...
Was your car built recently? Or was it a stock car that the dealer had on his forecourt unsold for a while? I'd find it very odd that a recently built car would have this issue. I could somewhat understand it on an early production build.
It was built week 51 Joe and I collected the car the 1st of this month
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I just got a message from Volkswagen Ireland on facebook and they tell me that a small number of GTD's were built without this feature. I am still waiting on a reason...
That's pretty poor as what they are saying is they knew about it but thought nothing of selling folk cars thinking they were getting all standard options when they really weren't.
I doubt VW will retro fit. Hazzydays (http://hazzydayz.com/genuine-vw-folding-mirrors-1954-p.asp) will retro fit genuine VW folding mirrors for £850. I suggest you say to VW to round it to £1000 for your inconvenience.
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My BW50 GTI has them. Very strange... Folding mirrors were standard on irish mk6 GTI/GTD's and optional in the UK.
Personally I'd reject the car and tell them to retrofit or build you a new car. I doubt it's a factory cock up, more likely vw ireland's mistake.
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I just checked the wing mirrors and it turns out that i have no puddle lights either...
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That is an astonishing oversight at the factory :shocked:. It's almost as though the car had missed a station in the build process. I think you would be well within your rights to reject the car and demand a replacement. I wouldn't even accept a retrofit.
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I just checked the wing mirrors and it turns out that i have no puddle lights either...
Makes sense. The puddle lights only come with the folding mirrors.
It's most likely a screw up by VW Ireland and the standard option codes. I'd be rejecting the car if I were you. You are missing a significant and useful piece of standard equipment.
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I remember when the mk7 was launched there were quite a few GT's that were built without folding mirrors but never heard of any GTD's, as said take it back and try to get VW to retrofit them or at least pay for someone like Hazzydayz to do it.
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Your dealer should be able to easily retro fit folding mirrors. You should already have the correct door module controllers so it should be just a case of new mirror motors etc. Wouldn't even cost them that much either.
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Your dealer should be able to easily retro fit folding mirrors. You should already have the correct door module controllers so it should be just a case of new mirror motors etc. Wouldn't even cost them that much either.
Are you sure? It was a very cost prohibitive and complex job to retro fit them in the mk6.
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On the Mk.6 it required new door mirrors (the correct ones with puddle lights, fold motors and memory feature for the kerb side one).
It required removal of the door cards, fitting and wiring the new door mirrors and new control knob and finally re-coding the controllers. If you were unlucky you needed new door controllers too (on the Mk.7 the part numbers need suffix B if you are to have the fold on unlock facility as per post BW45 cars).
A number of individuals have done this themselves on their Sciroccos (same task as for a Mk.6 Golf) - it requires a bit of experience and confidence but its within the capability of DIY so I would presume a VW main dealer could achieve it on a Mk.7).
Joe - do not be fobbed off about this - do not accept a £100 or so as 'compensation' (the cost of the option on some Audis and other Golfs) as its not a missing 'option' but something that will has rendered your car a 'mis-build' and consequently will be harder to sell on later (not too mention you don't get the convenience of having the feature during your ownership).
In your shoes I would accept a new order so long as you can drive the current car until the new one arrives or a retro-fit of the correct equipment - NOTHING LESS!!!
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Reject the car, get to use it until replacement arrives. :smiley:
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Thanks for the replies guys, how would i go about rejecting the car if i decide that is the only option? I have 1100 KM on it, would that make a difference?
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Whoa there - you are nowhere near 'rejecting' the car yet....
Go to the dealer - tell them (and confirm in writing via an e-mail) that it has come to your attention that your car has an important standard feature missing (rendering it in effect a mis-build) and that you require them to rectify the situation. Tell them you will accept either of the solutions outlined in my earlier post above and request they confirm which route they propose to take to remedy the situation and return your car to the status it should have.
Then come back and tell us what they say to that.....
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I have been talking to my dealer today and they confirm it was a mis build and it should have been standard, they also tell me that it cannot be retro fitted, i have sent them an e-mail enquiring as to how they propose to solve this problem and am awaiting reply.
Once again thanks everyone for your advice and replies, much appreciated.
Chris
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It has also comes to my attention that I was charged an additional €35 for the MDI Lightning connector but only received the blue collar 30-pin connector.
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Sounds like you are making progress with them anyway, well done. I would say it should be possible to retrofit -anything is possible, but dealers rarely get into the business of retro-fitting kit and they'd lack the knowhow anyway unless VW spell out to them exactly how to do it.
I'd imagine they'll offer you some sweetener in the hope you'll go away, but you'll probably have to fight very hard to get a new car.
Did you get the "old" MDI connection or the new "USB" style? UK cars get a USB version now that you can just use your regular iPhone lead with.
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I have been talking to my dealer today and they confirm it was a mis build and it should have been standard, they also tell me that it cannot be retro fitted, i have sent them an e-mail enquiring as to how they propose to solve this problem and am awaiting reply.
Once again thanks everyone for your advice and replies, much appreciated
If they have stated outright that retrofitting is not an option, and you can't find anyone else willing to do it for a price you can ask them to meet then you are potentially heading towards rejection. I woukdn't accept a misbuild unless they'd erroneously added pronav and leather seats. Did they confirm they were aware it was a misbuild at the point of handover? They are on very shaky ground from a consumer law perspective if they were aware. Anything else missing off the spec sheet?
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I have been talking to my dealer today and they confirm it was a mis build and it should have been standard, they also tell me that it cannot be retro fitted, i have sent them an e-mail enquiring as to how they propose to solve this problem and am awaiting reply.
Once again thanks everyone for your advice and replies, much appreciated
If they have stated outright that retrofitting is not an option, and you can't find anyone else willing to do it for a price you can ask them to meet then you are potentially heading towards rejection. I woukdn't accept a misbuild unless they'd erroneously added pronav and leather seats. Did they confirm they were aware it was a misbuild at the point of handover? They are on very shaky ground from a consumer law perspective if they were aware. Anything else missing off the spec sheet?
WHen I questioned them first they said that 4 GTD's were delivered without as standard but I was never told until I questioned them about it. Only other thing missing is the lightning MDI cable that I was charged €35 for but never received.
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Sounds like you are making progress with them anyway, well done. I would say it should be possible to retrofit -anything is possible, but dealers rarely get into the business of retro-fitting kit and they'd lack the knowhow anyway unless VW spell out to them exactly how to do it.
I'd imagine they'll offer you some sweetener in the hope you'll go away, but you'll probably have to fight very hard to get a new car.
Did you get the "old" MDI connection or the new "USB" style? UK cars get a USB version now that you can just use your regular iPhone lead with.
Hi Joe,
I got the old Blue collar 30 pin cable. Its the very same cable that came in my MK6 GTD.
When I was speccing the MDI as an extra (we don't get that as standard in Ireland) according to the volkswagen website it cant be specced unless a lightning cable is bought along with it at an additional cost of €35.
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Sounds like you are making progress with them anyway, well done. I would say it should be possible to retrofit -anything is possible, but dealers rarely get into the business of retro-fitting kit and they'd lack the knowhow anyway unless VW spell out to them exactly how to do it.
I'd imagine they'll offer you some sweetener in the hope you'll go away, but you'll probably have to fight very hard to get a new car.
Did you get the "old" MDI connection or the new "USB" style? UK cars get a USB version now that you can just use your regular iPhone lead with.
Hi Joe,
I got the old Blue collar 30 pin cable. Its the very same cable that came in my MK6 GTD.
When I was speccing the MDI as an extra (we don't get that as standard in Ireland) according to the volkswagen website it cant be specced unless a lightning cable is bought along with it at an additional cost of €35.
I know that yeah. I never spec'd MDI in my car and I just have a simple USB socket instead. This USB socket charges the phone and will play music from a USB stick but it will not play music from the iPhone. I believe there's a new USB socket now (replacing the MDI) which does play music from the phone.
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In my mothers highline she received a USB port and an AUX in. I might check later on to see what can do what.
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In my mothers highline she received a USB port and an AUX in. I might check later on to she what can do what.
Yes, that's what I have. There's an AUX (like a headphone socket) right next to the USB socket. Your mother's is probably same as mine unless she spec'd an MDI...
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I have been talking to my dealer today and they confirm it was a mis build and it should have been standard, they also tell me that it cannot be retro fitted, i have sent them an e-mail enquiring as to how they propose to solve this problem and am awaiting reply.
H Chris,
You could help them out by drawing their attention to this link:
http://hazzydayz.com/genuine-vw-folding-mirrors-1954-p.asp
What your dealer meant was that they could not fit the mirrors (dealers are not very 'mod friendly') but it is of course possible to do it.
It will be interesting to hear what they offer to rectify - the last thing you want to be left with is a mis-built car.
I'd imagine they'll offer you some sweetener in the hope you'll go away, but you'll probably have to fight very hard to get a new car.
Joe - I disagree - its actually a very clear cut situation (rather than one involving defects that you need to give the supplying dealer opportunity to correct). The car is simply not as the contract stated (ie a standard car) and it remains the supplying dealers responsibility to supply a car as contracted, whether it involves adding the missing facilty to the current vehicle or providing a replacement vehicle to the correct specification.
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I have been talking to my dealer today and they confirm it was a mis build and it should have been standard, they also tell me that it cannot be retro fitted, i have sent them an e-mail enquiring as to how they propose to solve this problem and am awaiting reply.
H Chris,
You could help them out by drawing their attention to this link:
http://hazzydayz.com/genuine-vw-folding-mirrors-1954-p.asp
What your dealer meant was that they could not fit the mirrors (dealers are not very 'mod friendly') but it is of course possible to do it.
It will be interesting to hear what they offer to rectify - the last thing you want to be left with is a mis-built car.
Thanks very much for that Link , much appreciated, as soon as I hear anything back from them I will post on here
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Did you get the full Sport and Sound pack including the red brake callipers?
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Did you get the full Sport and Sound pack including the red brake callipers?
Yes I did. Includes red brake callipers, 18' alloys and exhaust note when in 'sport' mode is significantly louder and more grunty :)
Its an option i'm glad I specced
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I doubt VW will retro fit. Hazzydays (http://hazzydayz.com/genuine-vw-folding-mirrors-1954-p.asp) will retro fit genuine VW folding mirrors for £850. I suggest you say to VW to round it to £1000 for your inconvenience.
You're obviously too stressed to be reading the replies properly :cry: I posted the above link yesterday before VW phoned you on the phone in the hope you would say to them. How long have you had the car and not noticed no puddle lights or folding mirrors?
You need to relax Chris :grin:
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I doubt VW will retro fit. Hazzydays (http://hazzydayz.com/genuine-vw-folding-mirrors-1954-p.asp) will retro fit genuine VW folding mirrors for £850. I suggest you say to VW to round it to £1000 for your inconvenience.
You're obviously too stressed to be reading the replies properly :cry: I posted the above link yesterday before VW phoned you on the phone in the hope you would say to them. How long have you had the car and not noticed no puddle lights or folding mirrors?
You need to relax Chris :grin:
I know yeah :) I have had the car a couple of weeks, but when I picked it up I was told they weren't standard so I thought no more about it. It was only when my mother got her car this week and the folded mirrors were standard on it I looked into it further and realised that I definitely should have had them as standard on mine too.
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Thats £850.00 plus VAT!!!!! So over a grand (GBP)
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about €1500-€1600 in euros?
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Unfortunately I don't think that retro-fit company are of any use to Chris (apart from getting an indication of retro-fitting cost) as he's here in Ireland.
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Unfortunately I don't think that retro-fit company are of any use to Chris (apart from getting an indication of retro-fitting cost) as he's here in Ireland.
At least now I have a generally idea of how much it would cost to retro-fit Joe
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Chris,
Just make sure you are happy with whatever outcome is agreed. It sounds like you're a rational bloke so keeping calm and exploring all possible solutions with VWI for a solution is the correct way to go about things.
BUT!!
If it were me, I'd not be happy with a retro fit because of the probable removal of interior etc. I'd just want the product to be as I expected. What were they thinking knowing that 4 GTD's we're let out into the wild missing standard spec!!!
Also, the fact that VWI offer Irish customers such a miserable low spec anyway to have the electric mirrors removed also is just taking the p##s!!
I hope it all works out for you and will keep an eye out for you on my travels!
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Chris,
Just make sure you are happy with whatever outcome is agreed. It sounds like you're a rational bloke so keeping calm and exploring all possible solutions with VWI for a solution is the correct way to go about things.
BUT!!
If it were me, I'd not be happy with a retro fit because of the probable removal of interior etc. I'd just want the product to be as I expected. What were they thinking knowing that 4 GTD's we're let out into the wild missing standard spec!!!
Also, the fact that VWI offer Irish customers such a miserable low spec anyway to have the electric mirrors removed also is just taking the p##s!!
I hope it all works out for you and will keep an eye out for you on my travels!
Thank you for the kind words, its true, the spec over here is absolutely awful
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Unfortunately I don't think that retro-fit company are of any use to Chris (apart from getting an indication of retro-fitting cost) as he's here in Ireland.
At least now I have a generally idea of how much it would cost to retro-fit Joe
The point was to illustrate that retro fit of this feature is possible and offered commercially on the open market...
If it were me, I'd not be happy with a retro fit because of the probable removal of interior etc.
I understand what you are saying - but from a consumer law point of view a third party would (assuming we are talking about original new VW parts being used) consider a retro-fit, free of charge to the customer, a reasonable remedy,
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Ignore the hazzydays prices as they are way way too expensive. It's easy to retro fit the folding mirrors even for a dealer and it wouldn't cost anywhere near what HDays are charging. Couple of door controllers and mirror motors and a bit of coding. Get them to supply the parts to you free of charge and find someone who will do it for you. I'd be rejecting the car anyway as they've lied to you from day 1 which is totally unacceptable.
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I'd be erring towards rejection purely because within any VAG dealer system, if you go to part ex this car in the future, it will almost cetainly be flagged as a mis-build and they may offer less money for it as a result. Are you absolutely sure that nothing else has been missed off your build?
If a non-authorised VW specialist fits the mirrors then they won't have full warranty coverage. I'd want to be at least £500 up on the deal (after fitment retrospectively) to negate any part-ex price differentials for the future.
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I'd be erring towards rejection purely because within any VAG dealer system, if you go to part ex this car in the future, it will almost cetainly be flagged as a mis-build and they may offer less money for it as a result
If that is logged on their system then that is a very good point MH has pointed out. It also gives more weight to why weren't you at least informed.
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If a specialist fitted the mirrors under instruction from the dealer using VW parts it would not affect the warranty. I still think that in the real world that would be considered a reasonable remedy and should be acceptable to a customer with maybe something thrown in for free too such as the first service or whatnot.
If VW in Ireland cannot fit the mirrors and cannot find anyone to do it for them - straight forward as it is(as they have claimed) then rejection is the only way forward.
I agree Hazy Dayz are expensive - but that is what they charge - the parts are about £400 alone as I recall....
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You need to be careful offering advice (or for that matter using it) about rejection unless you know what the process is in Ireland. It may be the same, it could be similar and is just as likely to be different.
I think the best advice is to talk to the dealer about the issues and understand how they plan to remedy them. If that is not satisfactory escalate, the discussion with VW Ireland... If you go that far and can't find a satisfactory fix, then discuss rejection.
Having said that, it would be interesting to know if the car is listed on VW's systems as a mis-build, because if it is why was it allowed to leave the factory and even when it was why was this not picked up at PDI..?
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You need to be careful offering advice (or for that matter using it) about rejection unless you know what the process is in Ireland. It may be the same, it could be similar and is just as likely to be different.
Corgi - I am always very careful in any advice I offer.... my suggestiom to reject is in the context of VW Ireland saying "Your car is a mis-build and we cannot do anything to rectify". Then rejection is the only route and quite honestly the only possible remedy. I am however advocating encouraging the dealer to get the correct mirrors installed (by some method) and restore the car to the one that was ordered and is the subject of the contract to supply they have with Chris their cutomer....
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Its strange how the standard spec of a car can change between countries. I've noticed that the xenon lights with led drl's are an option in Ireland. Bloody expensive also.
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Its strange how the standard spec of a car can change between countries. I've noticed that the xenon lights with led drl's are an option in Ireland. Bloody expensive also.
You guys in the UK are the exception. Your standard spec is far ahead of most of Europe.
In Ireland, the taxes on new cars are huge so the importers strip down the spec to get the car under an acceptable price point.
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UK spec for my GT estate (highest spec) is far behind Highline spec in Germany....
Had to pay extra to get Xenon+LED-DRLs, 2 zone climate control - extra, heated seats.... you guessed it!
It came with folding mirrors though...
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With regards to theatening rejection as leverage in negotiation, does this work? If I turned around and said I wanted to reject my car I bet my dealer would bite my arm off at the opportunity to sell it for £3k more to the next impatient can't be bothered to wait 4 months guy who walks through the door (regardless of lack of folding mirrors), let alone laying down a red carpet for me to make my demands. Does this threat work in practice?
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With regards to theatening rejection as leverage in negotiation, does this work? If I turned around and said I wanted to reject my car I bet my dealer would bite my arm off at the opportunity to sell it for £3k more to the next impatient can't be bothered to wait 4 months guy who walks through the door (regardless of lack of folding mirrors), let alone laying down a red carpet for me to make my demands. Does this threat work in practice?
Rejection is the route for a dealer that can't or won't rectify your issue. Has the dealer totally stonewalled you yet? If they won't do the remedial retrofit themselves and aren't willing to pay for another company to do it then it would appear that you certainly have grounds for rejection, under EU laws if not domestic Eire laws (although I suspect Eire laws would also protect the consumer against receiving an inferior/not to specification product).
To be honest, I would not entertain chasing quotes elsewhere for the retrofit and ask the dealership to pay the bill. You will have no warranty coverage on the retrofitted parts beyond replacement of the parts for 2 years (no labour coverage, it will not be seen as a part of the car you bought), and in the dealership system it could always be flagged as a mis-build, harming your future part ex value.
If they say they can't do it and don't offer an alternative then make moves for rejection. If they offer you money to keep the car, make sure that it more than covers a cost of a retrofit. Even if you intend on pocketing the money and living without, that is the minimum amount of money I would be looking for in recompense.
The longer you live with the issue, the harder it is to reject, but the time you brought it to their attention is taken into account.
At the end of the day, knowingly selling you a lesser car than the one you ordered and paid for, without making you aware of the mis-spec is fraud. They made you aware that the car spec didn't have folding mirrors as standard to cover up their cock-up - still fraud.
I would mention that if they laugh off your intent to reject. I'm sure the local papers would love to know that your dealership sold 4 people inferior spec cars for proper spec prices and tried to pass off the missing spec as something you needed to spec at additional cost, but didn't - maybe the other 3 are driving round oblivious to the issue you are currently facing because they believed the dealer lying to their face.
I would get in contact again, offering them a week to propose a solution and after that date, if you haven't heard from them or if they propose an unsuitable solution, you would be looking into starting rejection actions.
Speak to VW Ireland again publicly on Facebook - it's amazing how compliant they are when they have an audience of potential customers watching their responses.
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If it were me, it would very much depend on how you have purchased the car and what you intend to do with it.
- If you have gone for a PCP and decide to trade it in at the end, then ask for a large amount of compensation to cover the mis-build.
- If you are buying the car outright and selling at the end privately, then I would be careful. ANYONE who comes to buy your car when it is up for sale will almost certainly be an enthusiast, have read the specs to death and done their research. The first thing they will notice is that the wing mirrors aren't folded in when they arrive. Then what ?
I reckon any future buyer would walk away from your car and go buy one that was built to spec. So, it could be very difficult to sell the car. Will they believe the mis-build "story", will they think the car has been crashed/repaired and not rebuilt correctly. Too many unknowns for me I'm afraid.
Good luck with whatever VW offer you, just think long term and make sure the offer is worthy if you go down that route.
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Any update on this please?
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My advice would be to reject the car and insist you keep the one you have got until the replacement arrives. That is what i have done and am due my replacement 1st March.
Make sure you get VW Customer Services behind you as they seem to have plenty of leverage over your dealer.
J