GolfGTIforum.co.uk
General => General discussion => Topic started by: Ninja on 30 December 2013, 00:00
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Hi all,
Just a quick post to say I've left VW following a particularly bad experience with customer service. Won't be leaving the forum though. Love dubs still, and my MK2 will always hold a special place In my heart :-(
I won't bore you all with the details of why I left, suffice to say it was bad enough to make me talk with my wallet and leave the brand.
I've gone for something totally different this time and love it - it's 260bhp, jap and pretty rare - can you guess what it is? :-D
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Something you will regret as much as a VW in a few months.
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Something you will regret as much as a VW in a few months.
:rolleyes:
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did your dsg box go bang :undecided:
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did your dsg box go bang :undecided:
Nope - it developed a proper clunk, which VW said is totally normal.
It also engaged drive when in park when I turned the car on - "normal behaviour"
My issue was with the way I was spoken to. I noticed rust on both arches (front) and naturally tried to claim under the 12 year corrosion guarantee. Apparantely the rust is classed as a "mechanical issue" and not covered.
I tried to claim and was told they would give me 50% goodwill contribution, which was bad enough. I questioned why I didn't get the full 100% and was told "it's because we don't class you as a valued customer, sir". I raised a complaint (whilst doing this I was actually negotiating a deal on a MK6 GTD). I mentioned that for the sake of an apology and what amounts to £250 of VW's money (I would have taken 75% as a gesture of good will) they were about to lose a long time customer and a sale of £16,000+
They basically said "sorry you feel that way sir, I hope you enjoy your New car and hope that you'll come back to VW one day". Complaint closed.
There's more to it than that, but that's the general overview.
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Oh and I was also told "well, sir, it is seven year old car.."
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Oh and I was also told "well, sir, it is seven year old car.."
they done my 05 mk5 gti without issue :smiley:
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Ok...sorry to hear about the issues!!...rust!?..blimey, ok so i'm guessing you maybe have a nissan s15 turbo, OR maybe a mitsu Evo RS ?....;)
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Ok...sorry to hear about the issues!!...rust!?..blimey, ok so i'm guessing you maybe have a nissan s15 turbo, OR maybe a mitsu Evo RS ?....;)
Nope - it's a nice sensible jap hatch that I've fancied for a while.
A clue - torque steers like a trooper!
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Oh and I was also told "well, sir, it is seven year old car.."
they done my 05 mk5 gti without issue :smiley:
Well, I mustn't be a valued customer, the 16,800 I spent on a brand new Polo SEL TSI obviously isn't deemed as value to VW.
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What year is it!?...Ah my Glanza did that & was quite fruity...but i see your poked up. so i guess a GT86?.
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Poked up? :-D
It's a Mazdaspeed 3 (it's proper name).
No big plans for it apart from 2nd Decat, tip, map and TMIC.
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Just checked the image of one, do you know there was one in our car park the other day...i thought it looked pretty good..exact same wheels & aggresive stance, did not realise they put out that much power!!..very nice :cool:
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Yeah not many people know what they are. Absolutely love it. Proper surge of power at 3k revs :-)
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http://m.youtube.com/watch?v=2Bq0FFsXpuI
Torque steer :-D
It's a bit of a handfull
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Oh and I was also told "well, sir, it is seven year old car.."
they done my 05 mk5 gti without issue :smiley:
Well, I mustn't be a valued customer, the 16,800 I spent on a brand new Polo SEL TSI obviously isn't deemed as value to VW.
cheeky cnuts :shocked:
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Oh and I was also told "well, sir, it is seven year old car.."
they done my 05 mk5 gti without issue :smiley:
Well, I mustn't be a valued customer, the 16,800 I spent on a brand new Polo SEL TSI obviously isn't deemed as value to VW.
cheeky cnuts :shocked:
Yep!
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Oh and I was also told "well, sir, it is seven year old car.."
they done my 05 mk5 gti without issue :smiley:
Well, I mustn't be a valued customer, the 16,800 I spent on a brand new Polo SEL TSI obviously isn't deemed as value to VW.
cheeky cnuts :shocked:
Yep!
not to sure about the build quality of the mazda though any jap car I have owned was like wheelie bins inside :sad:
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Oh and I was also told "well, sir, it is seven year old car.."
they done my 05 mk5 gti without issue :smiley:
Well, I mustn't be a valued customer, the 16,800 I spent on a brand new Polo SEL TSI obviously isn't deemed as value to VW.
cheeky cnuts :shocked:
Yep!
not to sure about the build quality of the mazda though any jap car I have owned was like wheelie bins inside :sad:
Interior "quality" is not VW standard, but the fitment and build quality feels top notch. I've a mate with a Speed3 on 75000 miles and it's never skipped a beat.