GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: GTI7me on 24 November 2013, 23:46
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As some of you may be aware i picked up my GTI early September. I have not said anything about the issues i have been having on here so far but now i feel like i should.
When i picked up the car i noticed small chips on the rear of the car, i mentioned these would have to be sorted otherwise i wouldn't be happy. The dealer obliged and all seemed well. Once i got the car home for a full detail i noticed the passenger side rear light cluster was cracked and that the rear bumper didn't match the rest of the white bodywork.
Clearly this unsettled me rather a lot. I was immediately on the phone to the dealer and they accepted full responsibility and said that this would be resolved within 6 weeks due to parts having to arrive from Germany (rear light cluster).
I said that this was fine as long as once it had been in the car was immaculate afterwards. We left it at that and the time passed.
I also noticed there was a severe amount of fallout present on the bodywork, i did mention this but they didn't seem fussed at all.
As the six weeks passed i seem to have issue after issue. The suspension squeaked and rattled, the wipers are rubbish, rattles behind the dash etc etc.
I had the suspension dealt with and the others issues are still ongoing now.
After the six weeks passed the car went in for the repair work, it was away a week and i couldn't wait to get it back. I eventually got the call and picked it up. Upon inspection it was clear the bumper hadn't been fixed and the majority of the chips in the paint were still present. I was told it would have to come in again or this to be rectified. I once again obliged and said that it's fine as long as it is put right.
HERE'S THE BAD BIT:
Once i had got the car home (after an great county lane blast) i suddenly realised they had repainted the rear passenger side door handle a different colour. It was more of an egg shell white. Then my attention turned to where they had fixed the chips. To my horror this was also egg shell white. I couldn't believe it. I now have 3 different shades of white on my brand new car!
So i jumped straight in the car and drove back to the dealers. I told them i am rejecting this car and i expect a replacement. After some to-ing and fro-ing i eventually got them to agree they have done an awful job and made this issue MUCH worse. To which they finally conceded, and now i've got another on order whilst keeping my existing GTI until the new GTI arrives. All good i thought...
It has now been around 3 weeks since then. Over the last couple of weeks the suspension squeaks and rattles are back and there is a severe buzzing behind the dash when in sport mode. I suspect it is something to do with the soundaktor. My wipers still don't work after 3500 miles and the MPG is well below stated.
I am now in a position where i am questioning whether the next GTI is going to be like my existing one. Am i going to have all these issues again (minus the paint)? I don't know if i can deal with spending £26k on a car to have this many issues.
I will keep the dealer private for now.
So basically my question is to all: How is your GTI? Are you still enjoying it after a few miles? And do you have as many issues as i've had?
(can add a couple of pictures if required)
J
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Could your car be one of the cars which was damaged in the hail storms? :embarrassed:
In all fairness your dealership has failed to look after you, they should have spotted the paint defects and rejected the car at PDI.
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You are correct 2013GTi. The dealer should have picked up on all these defects at PDI.
What makes it harder is that i absolutely love the GTI, but i don't think i can love it if i have to put up with all these little issues.
J
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You are correct 2013GTi. The dealer should have picked up on all these defects at PDI.
What makes it harder is that i absolutely love the GTI, but i don't think i can love it if i have to put up with all these little issues.
J
Well just waiting for the new GTi to arrive and tell the dealer to do a proper PDI this time around :nerd: I'm sure the next one will be fine. Every car manufacturer produces a lemon sometimes.
I think hail storm damaged cars which have been repaired will have the worst issues. :embarrassed:
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Whilst it's horrendous that these problems should exist, It's a fact of life on any mass built piece of equipment I'm afraid - there will always be that "Friday afternoon" car slipping through. No manufacturer is perfect (not even Bentley as my friend will attest to). What makes the whole of this much worse, is the ineptitude of the supplying dealer to get these issues sorted correctly and first time.
Problem with forums like these is that you only really ever get to hear about the problems that people are having their their cars, very rarely is there a thread entitled "my car is perfect - how's yours ?". Even taking this forum into account (from those that have received their cars), the amount of issues is relatively small, and then realising that this forum probably only accounts for a fraction of MK7 GTD / GTi owners in the UK, it's impossible to get a true reflection on how many people have issues and how many are totally satisfied. Maybe I was one of the lucky ones as my GTD is perfect in every way - from paint finish to mechanics, to lack of squeaks and rattles - but then that's what I'd only expect from a £30k car from a German manufacturer.
The chances are quite high that the next replacement car you receive will be perfect, and after all, you did say you loved that car, but ultimately only you can decide bud, and good luck with the decision.
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Sounds familiar mate:
http://www.golfgtiforum.co.uk/index.php?topic=261664.0
My biggest worry is that the paint that is being supplied to the body shops is the wrong shade! As Norbreck says there will always be little problems with mass produced products but it is quite scary some the stories that are surfacing.
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There are some shockingly bad bodyshops that are VW approved - "VW approved" is not a sign of assured quality. A lot can happen in 6 years, but 6 years ago Benfield VW bodyshop on Railway Street, Newcastle absolutely ruined my MK5 Golf GT Sport TDI 170 PD. A bus had given it a minor clatter at 2 weeks old. It needed 2 new bumpers, front grille, a new rear quarter panel on the drivers side, 2 new wheels and the rear drivers side suspension needed replacing as it was bent by the impact to the rear drivers side wheel.
They sat on my car for 5 weeks before they made a start, despite having all the parts after 10 days.
I picked it up in the dark in the pissing rain (not advised). Most of what was wrong with the car was not apparent until the morning. The top colour coat of paintwork was about 40% of the thickness it should have been and the wheel arch of the rear quarter panel rusted up every 3 months, they'd left metal swarf in the car form cutting in the new panel, the headlining was covered in oily handprints, the rear drivers side brakes didn't work properly (the car was dangerous to drive), and to top it all, some stuff that had been in the boot (a waterproof jacket, a tyre compressor and the top up oil that came with the car) were never seen again. Went back for lots of remedial work and there were plenty of other disgruntled customers with bodge-jobs.
The short of it is - i'd always rely on word of mouth/reputation for a good bodyshop over "VW approved" (although i'm not sure if GTI7me had much of a choice in their circumstance). Sounds like GTI7me's dealership is associated with a similarly bad paint shop.
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Sounds familiar mate:
http://www.golfgtiforum.co.uk/index.php?topic=261664.0
My biggest worry is that the paint that is being supplied to the body shops is the wrong shade! As Norbreck says there will always be little problems with mass produced products but it is quite scary some the stories that are surfacing.
This should not be an issue, paint should be ordered by the body shop using the colour code not the colour name. If they are and the wrong shade is being delivered then there is a more fundamental issue with the supplier.
That being said, if the bodyshop were any good, they should have spotted the error and rectified it. I have to agree with the comments around manufacturer approved bodyshops.
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Wondering whether the “different colour white was down to not enough top coat to get a decent opacity so that the undercoats don’t influence the colour seen, or the fact that they door handles are a plastic part. In certain light, some plastic components that are painted are seen to be a different shade to the bodywork. On my Tornado Red GTD, the bumpers look a slightly darker shade of red than the rest of the car – it is very subtle, one of those things are “acceptable” to the manufacturer. These plastic part colour differences are less apparent on the metallic/pearlescent shades – they seem to be more opaque or perhaps the metallic/mica particles break up the tiny differences.
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I think, as someone else has said, rightly or wrongly there will always be the odd bad one that slips through the net because of the sheer volume of cars being produced.
For what it's worth my car has been spot on over all 600 miles so far and the car is absolutely unblemished, as you would expect (well, apart from the oxidising iron fall out all over the car and sticker residue - nothing a bottle of Iron-X and a bit of elbow grease didn't sort).
Incidentally, my original GTI order - which was officially hailstorm damaged and I rejected before it arrived in the country - is now sitting in the car showroom of my dealer. It looks fine on the face of it but glad I made the decision to reject and re-order.
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Sounds familiar mate:
http://www.golfgtiforum.co.uk/index.php?topic=261664.0
My biggest worry is that the paint that is being supplied to the body shops is the wrong shade! As Norbreck says there will always be little problems with mass produced products but it is quite scary some the stories that are surfacing.
This should not be an issue, paint should be ordered by the body shop using the colour code not the colour name. If they are and the wrong shade is being delivered then there is a more fundamental issue with the supplier.
That being said, if the bodyshop were any good, they should have spotted the error and rectified it. I have to agree with the comments around manufacturer approved bodyshops.
Agreed on both points.
[/quote]Wondering whether the “different colour white was down to not enough top coat to get a decent opacity so that the undercoats don’t influence the colour seen, or the fact that they door handles are a plastic part. In certain light, some plastic components that are painted are seen to be a different shade to the bodywork. On my Tornado Red GTD, the bumpers look a slightly darker shade of red than the rest of the car – it is very subtle, one of those things are “acceptable” to the manufacturer. These plastic part colour differences are less apparent on the metallic/pearlescent shades – they seem to be more opaque or perhaps the metallic/mica particles break up the tiny differences.
I think every white VW i've ever seen the rear bumper has been a slightly different shade although not bad, i've always put it down to being plastic, the red on the Scirocco was horendous! :sick:
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Thanks for the replies guys.
Jimble - I have read through your thread. At least it seems the dealership have been very helpful and managed to come to an agreement you are both happy with relatively quickly.
I think there is some confusion here, i will try and clear that up. - The rear bumper has always been a different shade of white to the rest of the car. I fully understand that manufactures struggle to get an exact match and some discrepancies are acceptable. However this rear bumper is a completely different shade of white, it completely stands out from every rear angle of the car and is really noticeable in the sunlight. In contrast, the front bumper is a perfect match. See picture (also shows one of the chips).
(http://i1247.photobucket.com/albums/gg639/thefpvadventures/null_zpscfdae69f.jpg) (http://s1247.photobucket.com/user/thefpvadventures/media/null_zpscfdae69f.jpg.html)
The issue with the repair job is that the paint use does not match the original "pure white" it looks like the white that was used on the mk5 and mk6. You can clearly see the differences in paint shade in the below picture. Take a look at the door handle and the area next to the rear bumper, below the rear light cluster.
(http://i1247.photobucket.com/albums/gg639/thefpvadventures/null_zps75c26602.jpg) (http://s1247.photobucket.com/user/thefpvadventures/media/null_zps75c26602.jpg.html)
Neither of these pictures have any photoshop applied to them. They are straight from my iPhone, if that can pick up differences then the human eye certainly can.
J
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Funny this should be mentioned. Every time I've washed my car when I look at the rear wheel arches and the joint just at the rear wheel arch they have looked a creamier/dirtier shade of white. Up to this point I've just thought it was my imagination and that the way the light was hitting of the curves made it look different. Perhaps not.
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Funny this should be mentioned. Every time I've washed my car when I look at the rear wheel arches and the joint just at the rear wheel arch they have looked a creamier/dirtier shade of white. Up to this point I've just thought it was my imagination and that the way the light was hitting of the curves made it look different. Perhaps not.
Perhaps not indeed CraigW. When i rejected the car the dealer told me they have already had to deal with 3 other white GTI's with the same issue...
J
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Funny this should be mentioned. Every time I've washed my car when I look at the rear wheel arches and the joint just at the rear wheel arch they have looked a creamier/dirtier shade of white. Up to this point I've just thought it was my imagination and that the way the light was hitting of the curves made it look different. Perhaps not.
Perhaps not indeed CraigW. When i rejected the car the dealer told me they have already had to deal with 3 other white GTI's with the same issue...
J
Gulp :cry: :huh: I hope mine is ok, you'd think white would the most easy paint to get a close match from panel to panel.
I'd hate to think what would happen if somebody needed a respray on a metalic or perl paint finish :undecided:
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The difference in shade you can see in your first picture is exactly the same as the difference between my roof and C pillar after it had been painted, i'm not sure how if the bodyshop are using the correct paint code but it dies look like Candy white as opposed to Pure. :sad:
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The difference in shade you can see in your first picture is exactly the same as the difference between my roof and C pillar after it had been painted, i'm not sure how if the bodyshop are using the correct paint code but it dies look like Candy white as opposed to Pure. :sad:
The rear bumper is as it was when i picked up the car I can only assume it came like this from the factory. Unless the dealer resprayed it before i picked it up???
J
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Mine was nowhere near that bad, perhaps your right, sometimes they do get repaired prior to collection but you should really be told about it.
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The difference in shade you can see in your first picture is exactly the same as the difference between my roof and C pillar after it had been painted, i'm not sure how if the bodyshop are using the correct paint code but it dies look like Candy white as opposed to Pure. :sad:
The rear bumper is as it was when i picked up the car I can only assume it came like this from the factory. Unless the dealer resprayed it before i picked it up???
J
Or these were hail damanged cars which went back into the factory to have new parts fitted and paint resprays, this would mean they would be painted with a different batch of paint :undecided:
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Out of curiosity pal is this the type of buzzing noise you were getting from behind the dash
http://youtu.be/aINu79FBrcM
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Out of curiosity pal is this the type of buzzing noise you were getting from behind the dash
http://youtu.be/aINu79FBrcM
:sad: that sounds bad.... faulty sound-accutator? :cry:
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I've noticed in certain lights that my fuel filler flap looks a creamier shade of white. But like Craig, I've thought I've imagined it too cos when I look at it again 5 mins later it looks OK.
This is nothing new though. Lots of cars from all sorts of manufacturers have this issue, some much worse than others and it's usually put down to the plastic versus metal and the way light reflects differently off them. The Audi A4 from about 7/8 years ago was particularly bad for this - the lower bumpers / valence were originally unpainted and in a mid-life facelift they painted them, but in lighter metallics they looked a completely wrong shade!
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Out of curiosity pal is this the type of buzzing noise you were getting from behind the dash
http://youtu.be/aINu79FBrcM
:sad: that sounds bad.... faulty sound-accutator? :cry:
Could well be. Initially thought it was just the MDI cable but I've since removed that and the noise was still occurring. Doesn't seem to affect performance so I can only think that it must be the actuator. Especially when it's happening now and again and not on a regular basis but again seems to happen when in sport mode. I've had it in to have a look at but Sod's law they couldn't replicate the noise on the day
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Out of curiosity pal is this the type of buzzing noise you were getting from behind the dash
http://youtu.be/aINu79FBrcM
Identical noise as yours CraigW. Mine only does it in sport mode though.
J
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Identical noise as yours CraigW. Mine only does it in sport mode though.
J
Which is exactly when the sound actuator is working full chat...you could be onto something there 2013GTi ?
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Identical noise as yours CraigW. Mine only does it in sport mode though.
J
Which is exactly when the sound actuator is working full chat...you could be onto something there 2013GTi ?
:cool: has the dealer checked for any error codes on the sound actuator? :rolleyes:
It could well be a lose part which doesn't flag up on the VW computers, I've not had a chance to see what the device looks like, if you can get to it in the engine bay, see if it wobbles..... could be a lose fixing bolt? :laugh:
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Identical noise as yours CraigW. Mine only does it in sport mode though.
J
Which is exactly when the sound actuator is working full chat...you could be onto something there 2013GTi ?
:cool: has the dealer checked for any error codes on the sound actuator? :rolleyes:
It could well be a lose part which doesn't flag up on the VW computers, I've not had a chance to see what the device looks like, if you can get to it in the engine bay, see if it wobbles..... could be a lose fixing bolt? :laugh:
Good shout. The car has been in and out of the dealership a couple of times so I'm reluctant to take it back in just now but as soon as the noise reappears I'll take it in and ask them to check for faults.
In a way i feel kind of sorry for these technicians. Technology on cars is moving so quickly I wonder how well prepared they are for dealing with new models when they come out. Is the sound actuator unique to the mk7 and specifically the GTI/GTD models?
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Identical noise as yours CraigW. Mine only does it in sport mode though.
J
Which is exactly when the sound actuator is working full chat...you could be onto something there 2013GTi ?
:cool: has the dealer checked for any error codes on the sound actuator? :rolleyes:
It could well be a lose part which doesn't flag up on the VW computers, I've not had a chance to see what the device looks like, if you can get to it in the engine bay, see if it wobbles..... could be a lose fixing bolt? :laugh:
Good shout. The car has been in and out of the dealership a couple of times so I'm reluctant to take it back in just now but as soon as the noise reappears I'll take it in and ask them to check for faults.
In a way i feel kind of sorry for these technicians. Technology on cars is moving so quickly I wonder how well prepared they are for dealing with new models when they come out. Is the sound actuator unique to the mk7 and specifically the GTI/GTD models?
I think it's something the GTD/GTI have in the new generation MK7.
It's all in the quest to make them sound more sportier, the V6 block in the R32 is still if not the best sounding Golf V6 every made. :laugh: every time I start mine up it sends tingles through my spine. :tongue:
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To be honest i would like to remove the soundaktor. Not a fan of it at all!
J
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Is the sound actuator unique to the mk7 and specifically the GTI/GTD models?
No - I have it in my Scirocco GT 170 TDI.
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I had it in my MK6 GTD too.
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Is the sound actuator unique to the mk7 and specifically the GTI/GTD models?
No - I have it in my Scirocco GT 170 TDI.
As did I. The Scirocco one sounded better, sounded more realistic right through the rev range. Sounds chuggy at low revs on the GTD.
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This makes me think twice about taking my car back to VW to look at the paintwork issues! If they even apply any paint whatsoever to my car I will scream! Not that they should be using paint when it's a shocking glass coat application & pre-wash but I think I'll just take the hit and get it done by a professional!
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But hoping NOT to have it in the GTD (to be built next year)!
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This makes me think twice about taking my car back to VW to look at the paintwork issues! If they even apply any paint whatsoever to my car I will scream! Not that they should be using paint when it's a shocking glass coat application & pre-wash but I think I'll just take the hit and get it done by a professional!
Might cost a few extra quid now as it's not just a protection detail but a correction detail, however for peace of mind it's got to be worth considering? I would ask the dealer for a contribution towards the cost though. :angry:
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This makes me think twice about taking my car back to VW to look at the paintwork issues! If they even apply any paint whatsoever to my car I will scream! Not that they should be using paint when it's a shocking glass coat application & pre-wash but I think I'll just take the hit and get it done by a professional!
Might cost a few extra quid now as it's not just a protection detail but a correction detail, however for peace of mind it's got to be worth considering? I would ask the dealer for a contribution towards the cost though. :angry:
Yeah I'm going to attempt this. I have a feeling I need to take my car in for replacement of the front shock mounts as they have been squeaking a little bit at low speeds like so many others on here so I was going to get them to have one last attempt at the glass coat but reading about the body shops VW uses I don't think I want my car to go anywhere near one!
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Hello
My gti paintwork is ok accept for a small blemish on the n/s/f wing I have posted this before but I am reluctant to have this done because the dealer could make this worse you would think vw would want to sort out these paintwork problems and keep the customer happy.Thanks.
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My GTD is booked into the local approved VW body shop for paint repair to the rear bumper as per my thread here (http://www.golfgtiforum.co.uk/index.php?topic=261464.0). Apparently the whole of the bumper is going to be removed and resprayed. It's CSG not White but after reading this thread am starting to feel quite worried!
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My GTD is booked into the local approved VW body shop for paint repair to the rear bumper as per my thread here (http://www.golfgtiforum.co.uk/index.php?topic=261464.0). Apparently the whole of the bumper is going to be removed and resprayed. It's CSG not White but after reading this thread am starting to feel quite worried!
I wouldn't worry dippy, I'm sure they will do a good job and it will come back in a beautiful shade of pure white :grin: :grin:
Only kiddin fella
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I'm sure not all VW approved paint shops are sh!te, but "VW approved" seems to be a status even the worst paintshops can attain if they are part of a VW dealership group. The best local bodyshops near me are affiliated with Ford (Arnold Clark) and Volvo/Audi (Mill).