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Model specific boards => Golf mk7 => Topic started by: Mr Savage on 10 November 2013, 11:10
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So since we've had no sun until today I've noticed that in direct sunlight you can see lots of tiny swirl marks on the cars paintwork. I've had the G3 Glasscoat applied and I'm certain that it's been caused by whoever has applied the coat.
Has anyone else got this problem? I'm not sure what to do but I'm not really chuffed.
(http://i111.photobucket.com/albums/n158/Ranen_2006/Mobile%20Uploads/image_zps0dd5e630.jpg)
Hard to see in the picture but you get the idea.
Could this be caused by the transport film? I'd like to correct the paintwork but I'd also like to keep the G3 coat on the car. But I'm not prepared to pay again for the coat to be reapplied...i'm obviously not able to get under the Glasscoat to the paint without removing it.
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It does look like it's been done during the washing process, it could've happened prior to the G3 application but could also be caused by washing afterwards, i'd say it'll probably need a light machine polish and a re application unfortunately. :(
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When you say you have had the G3 applied - who did it? Dealer - detailer etc?
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Should I contact the dealer and inform them of the problem? As it's only available to Trade so they 'd have to rearrange the application anyway.
I feared as much. Any great detailers in the midlands? I used to use Detail My Ride but heard Nathan's left there now. I'll kick off at VW for them to do my Glasscoat.
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When you say you have had the G3 applied - who did it? Dealer - detailer etc?
The dealer applied it before I picked it up. Was all in the price.
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Therein lies the problem I suspect.....
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Have you washed it much since you've had it? And what method do you use?
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Have you washed it much since you've had it? And what method do you use?
I've washed it once. I use the two bucket method, use a lambs wool wash mitt and don't use circular motions. It's pressure washed before and after to remove any loose crap too. I'm very careful & know it wasn't caused by me.
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Have you washed it much since you've had it? And what method do you use?
I've washed it once. I use the two bucket method, use a lambs wool wash mitt and don't use circular motions. It's pressure washed before and after to remove any loose crap too. I'm very careful & know it wasn't caused by me.
Fair enough. :)
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Unfortunately the application of sealants is a specialist job and not something that should be carried out by dealer prep staff. Either do it yourself or get a detailer in to do it.
The car would have had to have been very carefully washed (as you yourself clearly do) using appropriate methodology and equipment, de-ironed, clayed, etc before they even attempted to apply the coating. It may have needed some localised correction too (even on a new car). Chances are they just washed it with a sponge and wiped on the sealant....
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Unfortunately the application of sealants is a specialist job and not something that should be carried out by dealer prep staff. Either do it yourself or get a detailer in to do it.
The car would have had to have been very carefully washed (as you yourself clearly do) using appropriate methodology and equipment, de-ironed, clayed, etc before they even attempted to apply the coating. It may have needed some localised correction too (even on a new car). Chances are they just washed it with a sponge and wiped on the sealant....
Question is what do I do now. I'll happily take it to somewhere like Midland Car Care for a full strip down, claying, light machine buffing and reselling but obviously this means I'll lose the Glasscoat.
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I'd take it back to the dealer to begin with mate, mines in for paint issues this week as well, strangely enough their application of the autoglym lifeshine (which i didn't ask for) is quite good, it's just a shame that car has issues to begin with! ::)
Hope you get it sorted though bud.
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I'd take it back to the dealer to begin with mate, mines in for paint issues this week as well, strangely enough their application of the autoglym lifeshine (which i didn't ask for) is quite good, it's just a shame that car has issues to begin with! ::)
Hope you get it sorted though bud.
I'm getting AutoGlym LifeShine so will have words with them to ensure the car is swirl free :smiley:
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I'd take it back to the dealer to begin with mate, mines in for paint issues this week as well, strangely enough their application of the autoglym lifeshine (which i didn't ask for) is quite good, it's just a shame that car has issues to begin with! ::)
Hope you get it sorted though bud.
Cheers mate, i'll be sending another complaint into the dealer tonight. They must hate me by now. I must say i've been completely underwhelmed by the service. I feel like i'm always having to tell them what they've done wrong and I don't even like having to do that. I'm such an easy customer to please even with sub-par standards I never complain but this takes the biscuit especially when you're paying silly money.
I know the dealer will try to fix the issue themselves and make it worse though that's the problem...I want them to allow me to book it in at a professional detailer and for them to cover the expense then reapply the glass coat after but knowing them they will manage to swirl the paintwork again straight after the detail! Argh!
It's a shame really because i've been really impressed with glass coat and it's beading effects and how well it keeps the car looking clean.
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Get a proper detail mate from a professional
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It's a pitty the dealer valet boys don't take more pride in their work, i suppose time dictates the level of service these days though. ::)
These are the issues i've got:
(http://i762.photobucket.com/albums/xx265/blaarp1/image_zps2cf26725.jpg)
(http://i762.photobucket.com/albums/xx265/blaarp1/image_zps64d79069.jpg)
(http://i762.photobucket.com/albums/xx265/blaarp1/image_zps83a671ca.jpg)
Along with an inclusion on the os A pillar which will probably need some paint after being flatted back!
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That's shocking Jimble!!! Can't believe it was even allowed off the forecourt with those marks! Is the dealer fixing the problem for you this week then?
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Yeah, got their pdr guy coming on monday to sort it, the biggest problem is my dealer is 150 miles away so did 300+ miles yesterday. :sick:
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Very sorry to hear these issues chaps... the dealers really need to step up their act when it comes to paint etc. But the real problem - and to a large extent its uderstandable - is that most cutomsers really do not care that much. The enthusiast customers such as ourselves are probabaly ony 5% of their market.
That means that they will never provide detailer level paintwork care - its only ever going to be a 'wash and polish' because it does not make business sense to do any more.
Before I collect my car I will read them the 'riot act' and the principal point will be 'NO CLEANING TO BE CARRIED OUT ON PAINTWORK' - I will do it myself.
A point on AG 'Lifeshine' - I applied this on my last car. The kit was £9.99 off ebay - yes less than a tenner. The secret is to ensure the car is scrupulesly clean before applying it - this is what dealer prep processes cannto achieve as the car has to be de ironed and clayed as well as very caredfuly washed. This eans that you are sealing in a perfectly clean and uncontaminated surface - but to get to that stage requires several housrs effort which dealer just do not factor in to the cost of the process.
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This kit can be bought off eBay but you don't get the warranty that comes with it.
Any problems with my LifeShine is will be straight back to the dealers, although I'm pretty confident it will be to an acceptable standard.
I may go in and do it myself :cool:
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That may be so but at £9.99 to buy it and spend a do it yourself properly compared to hundreds of pounds to have it improperly applied - well thats a very expensive warranty!
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How much are people typically paying for these treatments ?
Only reason I say is that a detailer will typically take more care and be significantly cheaper. Peeps just assume it will be more ....
I had my recent new arrival, albeit not a VW, untouched by the dealer, got Mark from Autobrite in to detail, £150 for the package I had, and walked away with a perfect finish .....
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Glasscoat was £350, wish I has just used a detailer now. I'm going to push for some sort of compensation and put that towards a professional detailer doing the job instead.
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As most have said above, if the surface has not been adequately prepped/cleaned properly before application, then it wont bond properly and you wont get the best from the product. Given the swirls are there, that may well be the case.
Russ Aston at Midlands Car Care is your man, he's invested a huge amount over the last few years in his business and covers all aspects of detailing/vehicle enhancement. I've met him and seen his work for my own eyes and I'd most certainly recommend him.
Not only will MCC lavish lots of care and attention to cleaning the car properly before application, they will reapply a glass coating for you (I know they use C-Quartz Finest which is one of the best in the business).
Yes it will cost, but you are safe in the knowledge that it will be done properly to a very high standard.
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How much are people typically paying for these treatments ?
Only reason I say is that a detailer will typically take more care and be significantly cheaper. Peeps just assume it will be more ....
I had my recent new arrival, albeit not a VW, untouched by the dealer, got Mark from Autobrite in to detail, £150 for the package I had, and walked away with a perfect finish .....
When I bought my Passat, the Salesman tried to sell me Life Shine. He said it was normally £399, but I could have it for £300. I declined, so he came back with "in this case we can offer it to you for £250" I declined again. "What if it was £200?" He could see he was not getting anywhere, so said "Ok, how much would you be happy paying for it?" "Nothing" I replied, "It's shiit." "Oh" said the Salesman, "errrrrrr we are doing a special deal on alloy wheel insurance this week Sir..."
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£350 for full detail using C-Quartz. Best investment i made :smiley:
http://www.rgkdetailing.com/blog/wordpress/?p=1696
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Dealer rang today to say they want to come and pick the car up to inspect the paint and correct it. What do I do?
My worries are;
1) The cars at 660 miles and the mechanic will probably rag every gear to the red line.
2) They might cock it up even more.
Do I just take the hit or give them a chance?
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Can't you take it in?
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I would frst ask them what they propose to do. I would certainly not be handing it over to anyone. If it has to go back I would drive it. However if it was me I would not have any faith that they are able to undertake this sort of work.
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Just book it in on a day when they have a courtesy car available, even if it takes a couple of weeks and drive it in yourself.
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The reason I can't drive it in this week is because I'm away for 5 days and they want to pick it up from my location and bring it back before I need it on Friday.
Do you think I can push for compensation instead and get it done elsewhere?
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You are the customer, they should not be dictating to you when they can have the car in. Why can't it wait until you are back and them give you a courtesy car?
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Ask for a refund on the cost of the application and get your local detailer to correct ?
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Ask for a refund on the cost of the application and get your local detailer to correct ?
That's the best solution but they'd need me to take the car into the dealer for inspection anyway as otherwise I could just be saying it for a refund.
I guess I should drive it down there, get them to inspect the car and then when they admit it's not a great job I can leave it with them to try and fix it then if they fail again ill just ask for a refund and take it to the detailer. I wouldn't mind even if I got a partial refund.