GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: sam67GTD on 07 October 2013, 10:27
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Whilst a lot of build week 36ers are enjoying or have taken delivery of their cars, I'm still wondering when VW are going to finish building my GTD.
I ordered on the 9th April this year (feels like last year!). The dealer called me on the 11th September to say my car had started production and this was reflected on the online tracker as 'Build in Progress'. Fast forward 4 weeks later, and I'm still at the same status.
Last Monday, I started to turn on the pressure in order to get some answers as to what was happening with my car, and whether it really existed or if it was still in the parts bin. The dealer was helpful in trying to get some answers, but no answers were forthcoming. All I wanted was 2 simple answers to two simple questions "Is my car built yet?" and "When am I going to take delivery of it?" Unfortunately, no one could give me the answers.
It's 6 months since I placed the order for the GTD and to say I'm fed up with the whole situation, is an polite understatement. I was advised by another forum member to get in contact with VW UK and get a case raised. I've done this and had a case manager assigned who is trying to find out what has happened to my GTD.
I got an interesting email with a screen capture from the dealer at the weekend. It shows my car went into production on the 11th September at Checkpoint 1, on the 12th September it went to checkpoint 3 and then on to checkpoint 5 the same day. It then sat from the 12th September until the 5th October when it moved to checkpoint 7. I've asked the question to the dealer as to why it's sat for nearly 4 weeks. The answers have ranged from the factory shut down in September to the infamous Wolfsburg hail storm and the cars damaged have had to go back for repair, thus probably holding my car up. (Not sure I buy that one!)
Meanwhile, those with a build week later than mine are having their cars delivered (I'm pleased for them) and mine is stuck in this limbo state.
Worst car buying experience in 30 years of driving!
frustratedfirsttimevwcustomer.com :sad: :angry:
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I am with you, its a total crock of sh!t.
I am on the verge of cancelling as I have had enough.
When I ordered the car I was really looking forward to owning something special, now I think that when/if the car turns up I will resent it for all the grief it has caused.
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I'm sure it was discussed on here that the factory has no facilities to repair damaged cars, its purely an assembly plant. If so then your dealer is certainly grasping at straws and saying anything.
I think everyone appreciates the truth and you'd probably forgive them if they just told you what was actually happening.
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I am with you, its a total crock of sh!t.
I am on the verge of cancelling as I have had enough.
When I ordered the car I was really looking forward to owning something special, now I think that when/if the car turns up I will resent it for all the grief it has caused.
I know how you feel. Buying a new car is exciting, but now, it's just hassle. However, I wouldn't cancel as I know from other GTD owners that the car is fantastic. Still no justification though for the length of the wait.
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It is fantastic, hang in there and screw them for every goodwill gesture you can.
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I am also in a similar boat. Although my Build Week 36 is in Transit and has been for quite a while now It has said I will have my car in 3 Weeks for well over a week now. Also I was told the car will be on a boat and in the UK last week, also a lie. I am also getting quite frustrated at seeing later Build Week cars getting built and delivered before mine. I was also told the same lines as you about the infamous Wolfburg Hail Storm and Factory Shutdown as reasons for delay. If this is the case, then why has it not delayed cars with build weeks later than mine?
I ordered mine the last week of march. I thought something like the Oryx White paint would be the reason for delay, but I am now seeing Oryx White cars delivered before mine with later order dates? It's great to see others getting their cars but I am at a loss as to what the delay could be. Maybe it's just a geographic thing, I ordered from a Southwest England Dealer and Dealers up country are getting preferential treatment, who knows?
I contacted my Dealer again today to see if my car has moved at all from Emden. The answer is simple... No! There is no logic or reason as to how VW operate they just do what they do and it seems we have to accept it.
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Well the factory shutdown was in July, and the hailstorm in May/June, so probably a good bet that neither one of the, is responsible for your delays.
Totally unacceptable of VW (and I'm sick of saying that even though luckily I got mine 3 weeks ago ). Time to dial in some serious pressure with VW CS.
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That really sucks Sam67GTD. It would be one thing if your car hasn't gone into build status but how can they justify an actually started build that is still not complete 4 weeks later. It boggles the mind. If it was a parts shortage it should be affecting everyone but as you have said cars ordered later are getting bult and delivered.
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It makes no sense Sam, the difference between us was Vienna Leather, Nav Pro, High Beam Assist, Rear Reversing Camera and Keyless Entry.
So is it one of the options above causing the delay?
Can anyone else confirm that they have similar options but have not received their week 36 car?
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That really sucks Sam67GTD. It would be one thing if your car hasn't gone into build status but how can they justify an actually started build that is still not complete 4 weeks later. It boggles the mind. If it was a parts shortage it should be affecting everyone but as you have said cars ordered later are getting bult and delivered.
Well, I was under the impression that a build week meant they had all the parts necessary so your car could be built. Therefore it makes no sense. Nothing about this whole experience makes any sense to me. There's more chance of winning the lottery.
I'm expecting a call from the case manager tomorrow, and I'll be expecting a straight answer as to what is happening. It's still showing 'build in progress'. Maybe I ticked too many boxes on the options list Valenni! :grin:
Some serious compensation is going to be pursued with VW! :angry:
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My car has Nav Pro, Oryx White, Dynaudio, Rear View Camera, Performance Pack. It was delayed 3 weeks and is as mentioned before sat in Transit. So Vienna Leather, High Beam Assist and Keyless Entry are different options and Sams car has also been delayed. Although cars on other build weeks are also delayed, why are build Week 36 cars getting so delayed to the point of being beaten to the post by later build cars?
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I have High Beam Assist and Keyless amongst my options and my car skipped straight into transit 4 days into its build week last week. I would be surprised if Vienna Leather was the hold up? As mentioned, the whole point of a confirmed build week is that they have set aside all of the relevant parts needed to complete your order otherwise what is the point in confirming the build week?
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During the dark days of my order process I spoke to VW exec at least once a week about the hold up. They offered so many different reasons for what was the problem. Rear cam, sun roof, lack of engines, DSG, shut down, hail storm, shut down again, etc etc etc
What I learnt from this experience is that it is none of the above. The reason for the delay is VWUK promised something they a) couldn't deliver on and b) had no control over anyway. So essentially rather than admit that there are big delays because they started taking orders for the car before the factory was ready to make them they are just going to continue promising to deliver and hope that they can fob people off with excuses long enough that the problem goes away.
The more interesting question is why is it that later orders get processed before earlier ones. In my 'cancellation' conversation with VW where they were ass-holes and basically said "why are you cancelling" I just gave them a long LONG list of all their dumb problems and all the lies they had told me as excuses. One of these I said was why are people ordering later and taking delivery sooner? The person I was speaking to either lacked a brain or more likely was playing the conversation politically (not knowing if I was recording it and forwarding to a national newspaper for example) so she said (stupidly) that she "could not discuss other people's orders" with me and that it was "inappropriate for me to ask questions she could not answer". To which I pointed out that the problem wasn't that she couldn't answer, but rather the problem was they had f**ked up so bad it reached the stage where I had to ask. She had no answer for this and I received my deposit back a few days later.
They monumentally screwed up something very simple and they won't admit it.
TL;DR
There is nothing wrong with your options, the reason is simple: VWUK are incompetent. I know its hard to believe any company can be that bad, there must be some contributing factors outside their control right? Nope. Pure incompetence.
/rant :tongue:
EDIT:
Forgot the original question, when will your BW36 car actually be built/delivered? Answer: f**k knows. VWUK certainly don't. There is no logic to it. Sorry.
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Well as of this morning, my GTD is showing as built and in transit. Four weeks to get to the dealer if I'm very lucky, but going by my VW experience thus far, I'm not holding out any hope. Still, I've got 2 calls from VW Execs to look forward to and will be pushing for a faster then normal delivery! :grin:
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Well as of this morning, my GTD is showing as built and in transit. Four weeks to get to the dealer if I'm very lucky, but going by my VW experience thus far, I'm not holding out any hope. Still, I've got 2 calls from VW Execs to look forward to and will be pushing for a faster then normal delivery! :grin:
Good to see you've finally got some progress mate. :smiley:. Apparently sunroof cars only get built when a quota justifies reconfiguring the line. Hence lead times for sunroofs can be particularly open ended. I only learnt this by chance mind, not when I ordered one :rolleyes: Good luck with the rest of the "process"...
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Good to see you've finally got some progress mate. :smiley:. Apparently sunroof cars only get built when a quota justifies reconfiguring the line. Hence lead times for sunroofs can be particularly open ended. I only learnt this by chance mind, not when I ordered one :rolleyes: Good luck with the rest of the "process"...
How did you learn this skinnee D? I was told something similar but then later it was denied by VW again. So many reasons given and then later retracted its hard to know what to believe really. With 4000 cars built a day can they really have to "wait" for enough sunroofs? Its a pretty popular option...
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My understanding of the VW production line is that they build as it arrives in the ordering system(assuming parts are available) so a red GTI w/o sunroof -> Black GTD with sunroof -> Red GTD. Having a sunroof should no bearing on the build unless they don't have the parts available.
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I had a sunroof and me and Sam were the same build week. So that rules that out.
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Just to give you some hope Sam. I was same build week and my car has now gone to In Transit, 10 days on tracker. I have also had this confirmed by my dealer, who also tells me the car is in the UK and is booked to go on a Transporter early next week and they will try to fast track the paperwork and payment asap once they get the delivery note for the car.
The main wait to dread is going to be the car sat in the compound at Emden waiting to go on a ship and then finally the compound at your UK Port. Mine sat at Emden for at least two weeks before progressing to the UK.
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I had a sunroof and me and Sam were the same build week. So that rules that out.
Yes I strongly suspect it is another 'stock excuse' with either no, or only very loose, relation to reality.
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My car is still in build been like that for 4 weeks now. I have the dealership sales manager looking into but she can't find out the reason but expects it's a parts shortage. I've threatened to cancel but after waiting all this time it's not what I want to do.
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she can't find out the reason but expects it's a parts shortage
I expect its a brain shortage. :whistle:
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It's a painful wait but just hang in there, I am sure it will be worth it in the end for all of us still waiting. I know It really is worse than waiting for Christmas, but I suppose we can look on the bright side at least our cars are not depreciating yet :laugh:
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My car is still in build been like that for 4 weeks now. I have the dealership sales manager looking into but she can't find out the reason but expects it's a parts shortage. I've threatened to cancel but after waiting all this time it's not what I want to do.
Must be on the same line as mine - was BW of 22nd been building since the 29th .....
I had the usual crap of parts shortage, and shutdown for holidays when I phoned VW.
They assure me that they have only delayed me by 2 weeks, even though I was originally told max 16 weeks, and this week is week 21 - given that its still in build and will take approx. 4 weeks to deliver it seems that 9/10 weeks is only 2 to VW!
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Just an update guys. Things are moving at a Mo Farah type pace (compared to the build process anyway) now. My car is now built, the tracker changed to In Transit 2 days ago and delivery 4 weeks. As of this morning it's now showing 3 weeks, so I assume it's waiting on a ship to get to the UK, then a hop over the pond to NI.
Might even have it before the 7 month anniversary! :lipsrsealed:
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Just an update guys. Things are moving at a Mo Farah type pace (compared to the build process anyway) now. My car is now built, the tracker changed to In Transit 2 days ago and delivery 4 weeks. As of this morning it's now showing 3 weeks, so I assume it's waiting on a ship to get to the UK, then a hop over the pond to NI.
Might even have it before the 7 month anniversary! :lipsrsealed:
Happy days Sam. It will move really quick at this stage. Don't forget our cards come from Emden to Grimsby, then onto a Woodside haulage transporter to Liverpool, then on a boat to Belfast. About 3 weeks tops I reckon.
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Not to dampen any hope you have Sam. I know my car takes a different route to yours to get to the dealership, (min is Emden to Sheerness to Exeter). But it stayed at 3 weeks on the In Transit stage of the tracker for about 2 weeks+ before progressing to 10 days on the tracker. If your's is saying 3 weeks then it is most likely sat at Emden docks waiting for a ship, not actually on a ship. I hope I am wrong, but my faith in the accuracy of the tracker and VW info is failing fast.
I have been told that mine is now in the UK and booked to go on a 'Eddie Stobart' Transporter early next week to be taken to the Dealership in Exeter. I cannot wait, but will not believe anything 100% until I see the car in the flesh. I was previously told that VW had 3 ships going from Emden to Sheerness last week and my car was on one of them. This was not correct. My car actually came in to Sheerness this week.
My only advice is to keep on top of your Dealership asking for updates on progress. It is the only way of finding any info at this point. Hope you get your car soon Sam. It is on the home straight now.
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Not to dampen any hope you have Sam. I know my car takes a different route to yours to get to the dealership, (min is Emden to Sheerness to Exeter). But it stayed at 3 weeks on the In Transit stage of the tracker for about 2 weeks+ before progressing to 10 days on the tracker. If your's is saying 3 weeks then it is most likely sat at Emden docks waiting for a ship, not actually on a ship. I hope I am wrong, but my faith in the accuracy of the tracker and VW info is failing fast.
I have been told that mine is now in the UK and booked to go on a 'Eddie Stobart' Transporter early next week to be taken to the Dealership in Exeter. I cannot wait, but will not believe anything 100% until I see the car in the flesh. I was previously told that VW had 3 ships going from Emden to Sheerness last week and my car was on one of them. This was not correct. My car actually came in to Sheerness this week.
My only advice is to keep on top of your Dealership asking for updates on progress. It is the only way of finding any info at this point. Hope you get your car soon Sam. It is on the home straight now.
Well, that's right Brenbo and Valenni. You are correct Brenbo, it is still showing as 3 weeks to delivery. I thought it might have changed on Sunday night. VW UK said last week it would be in the UK in 10 days, but the girl who was dealing with my case is now on a weeks holiday. I suppose it's the home straight now. I've lasted over 6 months, so hopefully not much longer. :)
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Not to dampen any hope you have Sam. I know my car takes a different route to yours to get to the dealership, (min is Emden to Sheerness to Exeter). But it stayed at 3 weeks on the In Transit stage of the tracker for about 2 weeks+ before progressing to 10 days on the tracker. If your's is saying 3 weeks then it is most likely sat at Emden docks waiting for a ship, not actually on a ship. I hope I am wrong, but my faith in the accuracy of the tracker and VW info is failing fast.
I have been told that mine is now in the UK and booked to go on a 'Eddie Stobart' Transporter early next week to be taken to the Dealership in Exeter. I cannot wait, but will not believe anything 100% until I see the car in the flesh. I was previously told that VW had 3 ships going from Emden to Sheerness last week and my car was on one of them. This was not correct. My car actually came in to Sheerness this week.
My only advice is to keep on top of your Dealership asking for updates on progress. It is the only way of finding any info at this point. Hope you get your car soon Sam. It is on the home straight now.
Well, that's right Brenbo and Valenni. You are correct Brenbo, it is still showing as 3 weeks to delivery. I thought it might have changed on Sunday night. VW UK said last week it would be in the UK in 10 days, but the girl who was dealing with my case is now on a weeks holiday. I suppose it's the home straight now. I've lasted over 6 months, so hopefully not much longer. :)
I know the girl you are talking about and she is indeed off until next week. But even so, her being off or not will have no relevance to the delivery. Keep in mind that my tracker changed to 10 days on a Monday or Tuesday night. So it will still happen my friend! :cool:
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To keep you updated guys. Once your car reaches the UK it can be fast tracked. Mine has taken an absolute age to go through the ports. But once it hit UK soil things have moved fairly quick. Not as quick as some others on this forum, but quicker than I expected. It is now the case that I am going in tomorrow sort out Pre-Delivery paper work. My car is also delivered to the Dealer tomorrow, all going well I hope to see it. Will try to get some pics if at all possible. If I do I will post on here.
I have already arranged for pick up on Saturday all going well. So hopefully things go to plan and I do indeed pick up the car on Saturday. Hope so as I have also waited well in to six months. Ordered first week of books opening end of march so it has beena long ol' wait.
Hope you guys eventually get yours and they turn out to be all you hope them to be and more.
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Well good news for a change! :laugh: My car went from 3 weeks in transit at the weekend to 10 days on Tuesday and now it's arrived in the UK as of this morning :cool:
Just a short boat ride to NI and I'm hoping I'll have it by next weekend :laugh: It's been a terrible wait, but there might be light at the end of this very long tunnel!! :wink:
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I would check if your dealer knows any more info. It may well be the case it will come in to the dealer quicker than 10 days. I was told what lorry and which day mine would come in by my dealer, once my car reached the UK.
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Well good news for a change! :laugh: My car went from 3 weeks in transit at the weekend to 10 days on Tuesday and now it's arrived in the UK as of this morning :cool:
Just a short boat ride to NI and I'm hoping I'll have it by next weekend :laugh: It's been a terrible wait, but there might be light at the end of this very long tunnel!! :wink:
Not long Sam! It does take the 7 days as Woodside haulage drive the car from Grimsby to Liverpool then the ferry to Belfast. But you should have it for next weekend all going well.
And I had them well warned about the transport puks, they stuck them in my glovebox for a laugh. (All six)
Can't fault the service I got, they know their stuff.
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Well, just spoken to my dealer and I'm going to be collecting it on the 1st November, so that 2 weeks from tomorrow. I've waited this long so another few weeks won't matter and it will be a November registration.