GolfGTIforum.co.uk
General => General discussion => Topic started by: MustardGTI on 01 October 2013, 13:37
-
When I bought my car last month I was offered 2 years free servicing if I took out finance with them. So I took out the smallest amount possible with the intention of settling after the first installment - the free servicing being worth more than the interest paid.
However (as many of you may know) trying to get through to VW Finance to get a settlement figure is proving to be impossible.
They have not responded to 4 emails, when phoning you are put straight onto 'hold' for longer than your patience can stand, and even the callback service just diverts to a message telling me to redial and use the callback service!
Sorry, I know it's boring.....
Rant over
-
Go into the dealers and get them to phone the finance company and they will get through quicker probably .
-
Cancel your direct debit. They'll soon ring you then.
-
Dealer said he could only contact them using the same number as me.
Anyway, after another half hour hanging on to their 0870 number I got through, and expressed my displeasure to a totally dis-interested girl, who gave me more grief before finally getting it sorted.
-
tell me about it, bloody useless, must have phoned them at least 5/6 times and atleast 30-40mins each time, not impressed glad idont have to deal with them anymore :tongue: