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Model specific boards => Golf mk6 => Topic started by: squirrelGTi on 20 September 2013, 11:26

Title: Tension Fault Poll
Post by: squirrelGTi on 20 September 2013, 11:26
So we all know about this problem. But i'm just trying to see how many out of us have been affected by this.

I'm going to try and build a case to put to VW and would appreciate if you could vote so i can generate some numbers for my case.

I've enabled the poll so you can change your vote if you're unlucky enough for it to fail after voting.

Hopefully this might put our minds to rest if the failure rate is minimal.

So i'll start this off with a No. (touch wood)

And thanks for your help!
Title: Re: Tension Fault Poll
Post by: mwad gti on 20 September 2013, 12:35
I've voted no, but then I have only got 5500 miles :)
62 plate 2012
Title: Re: Tension Fault Poll
Post by: Rgdogg on 20 September 2013, 12:46
No! Not as yet so I had better not be tempting fate!!
Title: Re: Tension Fault Poll
Post by: Raffe on 20 September 2013, 14:30
No, on a car first registered Mar 2010 with 18k miles.
Title: Re: Tension Fault Poll
Post by: RocketRossUK on 20 September 2013, 14:33
i dont know if a poll is the right idea. most people will say no as its only been a few people on here.

Its more the potential of failing that needs to be addressed, and getting plenty of name and signatures saying they wont be buying a new VW if they dont do a recall.

Because at the end of the day thats what we all want.
Title: Re: Tension Fault Poll
Post by: squirrelGTi on 20 September 2013, 14:42
i dont know if a poll is the right idea. most people will say no as its only been a few people on here.

Its more the potential of failing that needs to be addressed, and getting plenty of name and signatures saying they wont be buying a new VW if they dont do a recall.

Because at the end of the day thats what we all want.

Yes you're right, but at this stage i'm just trying to get a feeling for numbers.

I'm the same, we're due to change the Mrs's car and we won't be buying a VW for the time being.
Title: Re: Tension Fault Poll
Post by: Raffe on 20 September 2013, 14:52
We would have considered a GtD if it wasn't for the ridiculous lead times, as such we are buying another BMW.
Title: Re: Tension Fault Poll
Post by: spiderman on 20 September 2013, 17:19
As you know my engine was replaced, although it hadn't failed.
So i've voted Yes as it should be a recall IMHO and i'm still not best pleased about the whole scenario.

FYI. My Camshaft sensor and crankshaft sensor flagged up during routine service, tensioner found to be at fault, chain had stretched and eaten into the casing contaminating the engine resulting in the complete engine change, incl. Turbo, intercooler and everything else that runs on the engine oil system. No indications but now i have a new engine i know i was hearing something on start up. 34000 miles on a 59 plate, final bill to me £715 + vat.

Sandy
Title: Re: Tension Fault Poll
Post by: Jimmgc51 on 20 September 2013, 17:35
I've said yes still awaiting engine strip to confirm but they have already pre ran a new engine with VW, so it's looking likely and cam error has registered.
Title: Re: Tension Fault Poll
Post by: Jimmgc51 on 20 September 2013, 17:43
i dont know if a poll is the right idea. most people will say no as its only been a few people on here.

Its more the potential of failing that needs to be addressed, and getting plenty of name and signatures saying they wont be buying a new VW if they dont do a recall.

Because at the end of the day thats what we all want.

+1 here as well something needs to be done. I bet there is a much larger number from people who don't visit forums and so these are all going un noted. I feel they need to have a set policy in place so when this does happen us, the customer has an idea of outcomes and price. Not having to haggle and the potential of Germany turning down a good will.

Personally any one worrying I would ask for the above in writing from VWUK, if there is no issue then they won't mind putting that in writing. But for Germany to say they will send me an engine in 15 mins for FREE tells me they have seen a few of these and that decision has been made before!
Title: Re: Tension Fault Poll
Post by: RocketRossUK on 20 September 2013, 17:53
Somebody who is good at composing detailed and descriptive letter need to compose one and then obtain as many names as possible.

If it went across all VAG forums you could have well over 1000 names in a month, that would start the ball rolling for a recall if they knew that none of these people would buy another VAG again.

Step up Mr Letter Writer....... (defo not me  :tongue:)
Title: Re: Tension Fault Poll
Post by: BaBaZa on 21 September 2013, 10:24
If you find VW messing you around regarding engine replacements, get on twitter and comment on every photo they post on Facebook. VW want to protect their image of reliability so you will find head office will step in to fix the problem t shut you up.

Make sure you also get an extension to your warranty to cover drivetrain (engine and gearbox). I believe VW give a 5 year drivetrain warranty in the US as standard, no idea why us poor Europeans shouldn't have it.
Title: Re: Tension Fault Poll
Post by: Jimmgc51 on 21 September 2013, 10:40
If you find VW messing you around regarding engine replacements, get on twitter and comment on every photo they post on Facebook. VW want to protect their image of reliability so you will find head office will step in to fix the problem t shut you up.

Make sure you also get an extension to your warranty to cover drivetrain (engine and gearbox). I believe VW give a 5 year drivetrain warranty in the US as standard, no idea why us poor Europeans shouldn't have it.

Think its law in the US, sure I read that somewhere.

Also could do what that guy did in the states when BA lost his luggage, put a Tweet on their Twitter page but paid to get it sponsored so it came up everywhere and was seen by loads of people.

Outcome:

BA found his luggage pronto and had it delivered within 24 hours, this even got on BBC news, read the story:

http://www.bbc.co.uk/news/technology-23943480
Title: Re: Tension Fault Poll
Post by: RocketRossUK on 21 September 2013, 13:59
If you find VW messing you around regarding engine replacements, get on twitter and comment on every photo they post on Facebook. VW want to protect their image of reliability so you will find head office will step in to fix the problem t shut you up.

Make sure you also get an extension to your warranty to cover drivetrain (engine and gearbox). I believe VW give a 5 year drivetrain warranty in the US as standard, no idea why us poor Europeans shouldn't have it.

Think its law in the US, sure I read that somewhere.

Also could do what that guy did in the states when BA lost his luggage, put a Tweet on their Twitter page but paid to get it sponsored so it came up everywhere and was seen by loads of people.

Outcome:

BA found his luggage pronto and had it delivered within 24 hours, this even got on BBC news, read the story:

http://www.bbc.co.uk/news/technology-23943480

Yep something like this would be great
Title: Re: Tension Fault Poll
Post by: joe6 on 23 September 2013, 00:09
Quite a few manufacturers now give 5 year warranties so why not VW if their cars are so reliable!!
Title: Re: Tension Fault Poll
Post by: squirrelGTi on 24 September 2013, 10:03
I'm not sure this poll is going to work due to the low response. I was expecting a lot more to vote.

Not sure this is going to aid me in my case with VW.
Title: Re: Tension Fault Poll
Post by: Philip James on 24 September 2013, 10:23
Perhaps this then serves to suggest that the problem is not widespread? Internet hysteria?
Title: Re: Tension Fault Poll
Post by: weejockvw on 24 September 2013, 18:30
Why don't you contact  BBC watchdog they love to have a go at car manufacturers

Title: Re: Tension Fault Poll
Post by: RocketRossUK on 24 September 2013, 19:07
Why don't you contact  BBC watchdog they love to have a go at car manufacturers

Yep thats the best idea so far, They can easily get recalls on cars. Please Please someone write to them and point them in the forums direction!!!!
Title: Re: Tension Fault Poll
Post by: Poached on 24 September 2013, 20:15
Perhaps someone could contact the BBC about how the BMW owners went about getting a story on Watchdog regarding Timing chain/Component failures.

http://www.bbc.co.uk/programmes/b006mg74/features/bmw-chains-snap-n47-engine-2007-2009
Title: Re: Tension Fault Poll
Post by: Jimmgc51 on 25 September 2013, 19:21
Perhaps this then serves to suggest that the problem is not widespread? Internet hysteria?

Difficult to say really, I think the internet may make it seem worse for a google search brings a few horror stories up. However there are a lot of people out there that don't use the internet for things like this this and albeit there are many instances where this has happened and has gone completely undocumented. For instance take a random joe in the street engine fails is told it this and that we will give you a new one if you give us a grand. Yip seems fair pays the cash car fixed..

Personally it does seem suspicious when doing goodwill as soon as tensioner code is placed in the system VW Germany state 100% parts no questions asked, this tells me its happened before, will happen again as well as a TSB release and updated tensioners and set processes in place. These are all tell tale signs there is an issue or was!

Ultimately its not worth a recall for many are probably fine and its not a safety issue as it only breaks on startup but if you hear a rattle as soon as you start your car CHANGE THE TENSIONER, mine did this for 6 weeks until failure!