GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Chief1337 on 21 June 2013, 20:33
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Hi All,
Looking for opinion/thoughts on the extended warranty and services plan for the GTi.
4 Year Extended Warranty - £205
5 Year Extended Warranty - £490
3 Year Fixed Price Service Plan - £359
Is the extended warranty worth it? Have people opted for it generally?
As for the service plan, how much does this save instead of just paying for the services when they are due?
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Not went for warranty yet but probably will for four years
The service plan at £359 for 3 years is a no brainer. A service will probably cost you maybe £150 or more a year. Easy decision
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Fair play - makes sense. :-)
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As Craig says the service plan is a no brainer. You'll save a chunk over three years of "dealer" servicing.
As for the warranty extension. All depends how long you're going to keep the car and whether you're risk averse or not. I'm planning on keeping the car over 3 years so I took out the 4yr warranty extension. The reason is simple: there's so much new tech on the mk7, and I've gone for the DSG, that if anything were to go wrong it could get very, very expensive to repair. In essence its like a £205 insurance policy. Some will say its money down the drain but I disagree. It's gives "me" peace of mind of that's all that matters.
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The 3 year service plan is £249 if you're buying on VW Finance.
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Imo the service plan is worth it you will be paying more than that for two services.
The warrenty depends how long you keep it.
Also vw finance will phone or email you when your 3 Year warrenty is due to run out and offer to extend it but it will be about 350 a year so if you know you will keep it a long time and value a vw warrenty then maybe its worth considering.
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I've picked the warranty for 5 years, undecided on service plan.
As has been said there are a lot of new bits on this car, and also I've got DSG ordered. In particular things like the variable cam timing and height which is new is something I believe Honda have had issues with. If it goes wrong you can find yourself paying for a new engine or some pretty hefty bits of it. They are also pushing the engine futher on things like thermal management etc...
Interestingly extended warranty is a "factory fitted option" according to my dealer and must be purchased before the BW confirmed. Why? What do they do differently to a car with warranty compared with one without? Better parts? More QC checks? Seems odd.
On the service plan I acknowledge it is clear money saving where warranty is most likely money lost. However, we're talking about saving maybe £80 over 3 years and I've pushed my spec a little over the max I want to spend when I pick the car up. I enquirer about paying monthly on interest free credit, which is what Ford do with my service plan with them but was told no can do.
To be honest throughout the whole process I have found VW surprisingly inflexible and unapologetic. Things like this, not putting manuals online, the lead time confusion, lack of clarity on options etc etc... Very Very different experience to how I was treated by Ford on my last new car order where there were no issues and my sales rep was falling over himself to be helpful. Even down to the way the communication comes across. Asking about the service plan being paid monthly "no we don't offer monthly payment plans" blunt, unapologetic and even a hint of making me feel embarrassed for asking such a thing. Little bit too "we're not sure you are high class enough for our restaurant sir".
Perhaps I'm being harsh, but I don't think so. I'm sure my experience isn't the same with everyone though.
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Sad to say but 22 years of VW buying and ownership I would say that was normal. I was shocked how good we were treated by other manufacturers when i was sorting other cars out for relatives and issues they had.. VWuk since the mk2 created such a reputation of quality has had such a high opinion of itself and has in my experience over the years treated customers poorly. It feels like to me that as far as they are concerned if you dont want it someone else will. Your having issues oh well tuff. Your insignificant and unimportant we loose your custom so what some other mug will be along shortly to replace you as we are VW..
VW responce to a poorly designed part thats not fit for purpose is simply replace it while under warrenty after it breaks after that well good luck... So if you own a 1.4 tsi or 2.0tsi for example and it goes bang and destoys itself because of a cheap poorly designed part a known design issue they will replace the engine under warrenty but after... The same goes for the DSG mecatronics unit or ...
I think you get the idea. Were as other companys do proactive responses rather than reactive which VW does.
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Imo the service plan is worth it you will be paying more than that for two services.
The warrenty depends how long you keep it.
Also vw finance will phone or email you when your 3 Year warrenty is due to run out and offer to extend it but it will be about 350 a year so if you know you will keep it a long time and value a vw warrenty then maybe its worth considering.
I think the extended warrenty after the effect on the mk6 was much more than that, so if I was doing it again I would buy the extended warrenty upfront. I think the very basic extended warrenty was £320 but would have an excess of like £200 or something.
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Imo the service plan is worth it you will be paying more than that for two services.
The warrenty depends how long you keep it.
Also vw finance will phone or email you when your 3 Year warrenty is due to run out and offer to extend it but it will be about 350 a year so if you know you will keep it a long time and value a vw warrenty then maybe its worth considering.
I think the extended warrenty after the effect on the mk6 was much more than that, so if I was doing it again I would buy the extended warrenty upfront. I think the very basic extended warrenty was £320 but would have an excess of like £200 or something.
Mine was 352 for the full comprehensive warrenty and no excess.
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Thanks all - seen as I'm going to keep the car for 4-5 years the extended warranty makes perfect sense judging by the feedback in this thread.
The comments around the DSG gearbox make me slightly nervous!
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Incidentally, is the warranty 'transferable' to a new owner ? Say for example if I sold the car in 4 years time and had a 5 year warranty could the 'new' owner benefit from the 12 months?
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One thing that does irk me quite a bit is the fact that most, if not all, of the so-called premium car manufactures (Audi, BMW, Merc, Mini, VW etc) only offer the standard 3 year warranty.
However Vauxhall offer Lifetime, Hyundai 5 years and Kia 7 years. That says to me that they have more confidence in their product. Even with the introduction of the Vauxhall Lifetime Warranty, a game changer in my eyes, it hasn't altered the premium boys attitude towards offering longer warranties. Pure arrogance if you ask me (i.e. they know they can get away with it).
Rant over :wink:
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One thing that does irk me quite a bit is the fact that most, if not all, of the so-called premium car manufactures (Audi, BMW, Merc, Mini, VW etc) only offer the standard 3 year warranty.
However Vauxhall offer Lifetime, Hyundai 5 years and Kia 7 years. That says to me that they have more confidence in their product. Even with the introduction of the Vauxhall Lifetime Warranty, a game changer in my eyes, it hasn't altered the premium boys attitude towards offering longer warranties. Pure arrogance if you ask me (i.e. they know they can get away with it).
Rant over :wink:
It's not that they offer better products, it's more that they need some sort of gimmick to lure people into these cars. I'm sure Vauxhall, Hyundai etc break down just as much as other manufacturers but because parts are so cheap they may as well give longer warranties
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VW service plan can be paid for monthly according to all the bumpf that comes through my door from them. warranty can be transferred but an admin fee needs to be paid.
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It's not that they offer better products, it's more that they need some sort of gimmick to lure people into these cars. I'm sure Vauxhall, Hyundai etc break down just as much as other manufacturers but because parts are so cheap they may as well give longer warranties
At retail level maybe but at trade level or more appropriate at cost level there little if any difference. A close relative of mine works for a local dealership chain and theres little differences between the cost price of parts of all the manufacure brands in the group. Even then it would not be vwuk paying for it if it was a manufacturer backed warrenty.. As the VW group is so large and has huge buying power with companys like bosch, trw, hitachi etc etc the cost price would be as cheap. Open the bonnet of most makes and check the oem make of the parts most use the same companys.
Its down to simply brand image. Look at how poor vw is viewed in the usa were they will not except unreliable cars. Vw do poorly over there even when they have supplied german made cars for quite a few years now. KIA and hyundai do very well tl as do the Japanese brands and there Japanese posher brands. VW had to up there warrenty over there to help the image and still they are looked on as a cheap lowend budget brand.
Its all down to how a brand image is viewed and badge snobbery factor than anything else which is very sad state of affairs.
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The comments around the DSG gearbox make me slightly nervous!
I wouldn't worry too much. They sell a huge number of these boxes and they've been on the market for around 10 years now. If failures were common we'd all know about it.
Of course like with the engine if you are the 1 in a million it happens to its gonna cost you a lot.
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Went for the extended warranty (5 years), Service Plan and DSG in the end! Now the looong wait begins! :-)