GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Bill_the_Bear on 29 May 2013, 17:36
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I just had an excellent conversation with a nice lady from VWUK. I think a summary might be very interesting for you guys:
1) Bear contacts VW on Twitter on 24th May asking why his estimated BW is 37.
2) Twitter replies! They ask for order number etc etc... and email addresses are exchanged. They say they will get back to Bear on 29th May.
3) Bear emails VW direct using above email on 29th May with a list of general questions, summaries below:
- If you are 2nd or 3rd to order at a dealer can you be delayed relative to someone who orders later but 1st at their dealer?
- If you make a change to your order can you be bumped back in the queue? (e.g. like MH, MH's dad and mcmaddy.)
- Main question. Does the wide range of estimated BWs mean that some are just very inaccurate, conservative estimates that will probably come forward?
- Why do orders in Scotland or North England seem to have much shorter BWs than South England?
4) VWUK called. Below is the gist of what was a long conversation:
- They are checking on my order, will get back to me.
- They will have a meeting within the week where they can enquire about specific hold ups, will call me back in a week to discuss more in depth and will keep in touch regularly.
- DSG is a known option that causes a delay, might be what is going. I commented that some DSG orders have early BWs though.
- They will keep in regular contact with me.
- Only got my list of questions just now so will need to read through before responding.
- Difference between BWs in north and south must be coincidence, shouldn't be a difference.
- They do think the estimated BWs should come forward but were reluctant to really comment. I'm trying to get a frank no BS answer not trick them but its hard for obvious reasons they see commenting as "making a commitment"...(my words here, reading between the "lines")
Now the interesting bit:
I mentioned that as a member of a forum, where there are over 50 GTI/GTD orders placed and regularly discussed, I am aware that others are similarly confused by their BWs that are often months away, while similar orders are on wk26 or 25. I said this is causing no small amount of frustration, and while we don't expect to all have a confirmed BW right now we would like to understand why the wide range of weeks and are they likely to come forward.
She said she could only check on my order. I said would having more order numbers to check on help? She said if she had more she could check on them, but obviously would only discuss them with the specific customer. She is going to send me her contact details via text message.
If people think this is a good idea then when she texts me her contact details (expected to have them by now :angry:) I'll call and ask her if I can pass them on to anyone on here who would like their number checking on as well. Hopefully she can find out direct from Germany why the big difference in estimated BWs and are the estimates basically all crap?
There was a lot more we talked about but it was rambling and I forget most of it. If you've any questions though it might jog my memory so feel free to quiz me!
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Excellent work Bear. Most interesting. Yes, please ask her if she does not mind other people contacting he, I for one will be straight on the blower.
Good work mate!
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I'll post back as soon as I get the direct line/email. I expected to have it by now so might need to 'prompt' again. I think customer service people quickly forget they said they would send you something when they hang up the phone!
Thinking about it, my phone automatically records all conversations so I can go over it again and maybe even post it on-line. I should probably ask if she minds me doing that and edit out my own "security" answers first though! I'll think about it.
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Yeah good going Bear.... "You're like a Dog... Sorry...Bear with a Bone!"
Bet she wished she'd never returned your call.
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Great work Bear... I for one would defo in interested to hear more from her and see if she can answer my questions. :undecided:
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Great work bear iv been in contact with them 2day but didnt think to give them my order number for them to check up iv just tweeted them to see if they can find out
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I've emailed their twitter people this morning as they seem to be the best source other than Bear's chat yesterday. Hopefully they'll shed some light on this.
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I'm on first name terms with a lady from VW who contacted my after going via the Twitter thing, and she calls me every few days. She is trying to find out for me why the provisional date is so far down the line, and seeing what she can do about it. But, she is at the mercy of corporate and the factory, and there really isn't much she can do at all apart from keep me advised. As I've said before, knowing helps ease the wait, but weighing the pig doesn't make it fatter.
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I'm on first name terms with a lady from VW who contacted my after going via the Twitter thing, and she calls me every few days. She is trying to find out for me why the provisional date is so far down the line, and seeing what she can do about it. But, she is at the mercy of corporate and the factory, and there really isn't much she can do at all apart from keep me advised. As I've said before, knowing helps ease the wait, but weighing the pig doesn't make it fatter.
Clare? I forget what she said her name was. Yes, you are right, she can't make it faster. What I'm trying to find out though is when we see some BWs of 38 and some of 26... why? And are they accurate or will the 38 ones be reduced to something much closer to the 26 ones later on? That is the key information for me.
Currently we have the collective feeling that many BWs are unreasonably long, we don't trust the information we're getting, yet we have information which if you don't trust it is kind of worse than not having any or being told straight up that it will be inaccurate.
Clarity can only be good here, even if that means they told us that frankly the BWs are almost pointless at this stage, at least we'd know where we stand!
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No, her name was Lisa. Agreed though mate, it's all about clarity and expectations management. Not rocket science, but you'd be forgiven for wondering whether they could even spell the word "rocket" :grin:
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I think we should all collectively turn up outside the MK headquarters with pitch forks and torches. Then angrily demand answers about our GTI's and GTD's. Perhaps even get mildly violent and really loud.
Bear, as the man who has led this VW mutiny from the start, I believe you should be our ringleader and megaphone operator.
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My daughter quickly learned that spitting her dummy out didn't get the results she wanted! :grin: I'll sit back and hope somebody records your mob-efforts! ;)
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There is a 'pecking order' of dealers so some get priority over others which seems to be what the first post is saying. Eventually found that out when my MKVI was delayed. Suppose the same is still happening so VW UK must take the blame!!
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Hi new member here, been lurking a while and reading everything posted regarding BW dates and alike.
I ordered a GTI with pp on 19/04/13, the dealer told us at the time we were the first to put pen to paper on a gti in that dealership, (lookers teeside) 2 weeks later I changed my colour choice to carbon grey. no other changes were made. Ive been in touch with my dealer over the past week trying to get a BW confirmed, the only answer I could get was it would be before september. I called vwuk yesterday and they told me they would reply with a confirmed BW. to her word she called today to tell me I had a confirmed BW 24. 10/6/13 to be exact. hopefully i will have the car before july, fingers crossed.
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Baza: Did you get a good deal with Lookers? I did consider going down there but they were poor on my p/x and discount on the new one last time.
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makes you wonder what's happened with us getting ours matthew??
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makes you wonder what's happened with us getting ours matthew??
Aye! If mine truly is a build week 26 i'm expecting a tracker update before Monday.
Just got in from the pub and watching Family Guy, at least the Griffins don't let you down!
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just think we are getting the pi#$ taken by vw that's all and they know it.
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Hi new member here, been lurking a while and reading everything posted regarding BW dates and alike.
I ordered a GTI with pp on 19/04/13, the dealer told us at the time we were the first to put pen to paper on a gti in that dealership, (lookers teeside) 2 weeks later I changed my colour choice to carbon grey. no other changes were made. Ive been in touch with my dealer over the past week trying to get a BW confirmed, the only answer I could get was it would be before september. I called vwuk yesterday and they told me they would reply with a confirmed BW. to her word she called today to tell me I had a confirmed BW 24. 10/6/13 to be exact. hopefully i will have the car before july, fingers crossed.
Wow!!!! Great news Baza.... What's it showing on the online tracker? Is it a pretty straightforward spec or did you load up on options?
You must be one of the lucky few on here to get a definite confirmation! Couldn't be more pleased for you.
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I'm so desperate for mine i'm considering a "proposal" for Mick if my dad's is a DBP and it's VW UK's fault, and as a confirmed build they cannot change it - for me to take my dad's DBP DSG for the same price as a manual and let him modify my (as yet) unconfirmed build week order to suit my dad (add DSG). Otherwise if his is a DBP DSG and they're not able to change the order at this stage then they'll have an order which isn' tsuitable, but will be built anyway and some lucky b'stard will pick it up as an unallocated order getting built for minimal wait time.
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just think we are getting the pi#$ taken by vw that's all and they know it.
Couldn't agree more... They've got us by the short & curlies!
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I'm so desperate for mine i'm considering a "proposal" for Mick if my dad's is a DBP and it's VW UK's fault, and as a confirmed build they cannot change it - for me to take my dad's DBP DSG for the same price as a manual and let him modify my (as yet) unconfirmed build week order to suit my dad (add DSG). Otherwise if his is a DBP DSG and they're not able to change the order at this stage then they'll have an order which isn' tsuitable, but will be built anyway and some lucky b'stard will pick it up as an unallocated order getting built for minimal wait time.
So basically you want to be that lucky b'stard eh? Heh heh, I feel ya.
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Bill: It always seems good to be potentially getting something for nothing, but I do wonder whether i'd miss a manual too much. If I had a DSG i'm sure i'd be using it like a manual because the DSG box won't make the changes like I would make the changes. Drive it serenely and it changes up very quickly to maximise economy (which is fine), it just doesn't seem to discern between moderate acceleration and hard acceleration too well when left in auto mode. It holds onto the gears far too long with brisk acceleration (there really is no need to take a TDI beyond 4000rpm, and usually taking it to only 3500rpm still gets you on the torque curve sweet spot when the gear change up comes.
DSG is something I would never consider as a cost option, would I have it for nowt? I'm really not sure.
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Going to check with VW UK today on my order, to confirm what the dealer has said.
What's the best contact or e-mail address?
Dave
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Going to check with VW UK today on my order, to confirm what the dealer has said.
What's the best contact or e-mail address?
Dave
They were supposed to text me a direct one. :angry:
Meanwhile you can start here:
twitter@volkswagen.co.uk
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Baza: Did you get a good deal with Lookers? I did consider going down there but they were poor on my p/x and discount on the new one last time.
Not sure if we got a good deal or not, the px wasn't up to much on a mk 5 gttdi sport 07 plate so we've kept it and selling our other car, a Saab aero, private.
We didn't spec it too high, got the winter pack, heated screen performance pack, 5 dr, manual.
Our build date isn't on the online tracker just says that it is confirmed and has done for weeks.
We just need to find out how long it will take to be delivered.
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Baza: Did you get a good deal with Lookers? I did consider going down there but they were poor on my p/x and discount on the new one last time.
Not sure if we got a good deal or not, the px wasn't up to much on a mk 5 gttdi sport 07 plate so we've kept it and selling our other car, a Saab aero, private.
We didn't spec it too high, got the winter pack, heated screen performance pack, 5 dr, manual.
Our build date isn't on the online tracker just says that it is confirmed and has done for weeks.
We just need to find out how long it will take to be delivered.
Tracker never tells you the actual build date. When it goes to "confirmed BW" that should be approximately 4 weeks to go, so if you know when it switched you can guess your build date within reason.
When it is being built it will obviously say that, but you won't know in advance.
I've heard delivery estimates from 1-2weeks. Not sure if that includes the dealer faffing that goes on or just the shipping.
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Baza: Did you get a good deal with Lookers? I did consider going down there but they were poor on my p/x and discount on the new one last time.
Not sure if we got a good deal or not, the px wasn't up to much on a mk 5 gttdi sport 07 plate so we've kept it and selling our other car, a Saab aero, private.
We didn't spec it too high, got the winter pack, heated screen performance pack, 5 dr, manual.
Our build date isn't on the online tracker just says that it is confirmed and has done for weeks.
We just need to find out how long it will take to be delivered.
With no p/x to consider, did you get anything off the list price for the new one? My dad got £5500 p/x for his MK5 GT170TDI with DSG 5 door Tornado Red (it does have 110k miles on it though!). I followed a Passat and it took 13 days from start of shipping to arrival at the dealership. PDI could only take a day if they find nothing wrong that they have to put right and you're not getting it on new plate day with 20 other people.
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Baza: Did you get a good deal with Lookers? I did consider going down there but they were poor on my p/x and discount on the new one last time.
Not sure if we got a good deal or not, the px wasn't up to much on a mk 5 gttdi sport 07 plate so we've kept it and selling our other car, a Saab aero, private.
We didn't spec it too high, got the winter pack, heated screen performance pack, 5 dr, manual.
Our build date isn't on the online tracker just says that it is confirmed and has done for weeks.
We just need to find out how long it will take to be delivered.
Tracker never tells you the actual build date. When it goes to "confirmed BW" that should be approximately 4 weeks to go, so if you know when it switched you can guess your build date within reason.
When it is being built it will obviously say that, but you won't know in advance.
I've heard delivery estimates from 1-2weeks. Not sure if that includes the dealer faffing that goes on or just the shipping.
My boss' Alltrack, which we are picking up this afternoon, went into 'BW Confirmed' around 26/04 and then to 'In Transit' around 09/05 and then 'Arrived in UK' around 23/05...
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There shouldn't be too much faffing from the dealer, I've only taken the interior protection and I'm getting the exterior done privately. Lookers new cars are shocking after there valenting team have threw a bucket of water over.
I think we got £1k off and a few extras like 4x new tires and alloy wheel refurbs and servicing, mats and a full tank.
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Guy's I don't want to piss on anyone's parade here, but apart from a couple of people who VW claim have actual build week's I think the rest of us are being kept sweet to stop us cancelling orders. True, build weeks being quoted may (and i stress MAY) come forward but no promises.
I've resigned myself to seeing mine in November (i have a build week of 40)
I have asked VW twitter the same question 3 times now, with no definitive answer.......it's a bloody joke
Question to them was "do any uk vw Golf GTD or GTi's have actual confirmed build dates"
If they did, (& I know some people claim to have them) surely they would just answer yes & move on.
They really are taking the p1ss.
Like I said, I'm strapped in for a November/December delivery.......anything else is a bonus!
rant over
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I fear you may be right mackandmark, it does appear that way. Personally, I wouldn't even trust a 'build order confirmed' on the tracker if I'm being honest. It appears we are all having our plonkers pulled by VW.
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Guy's I don't want to piss on anyone's parade here, but apart from a couple of people who VW claim have actual build week's I think the rest of us are being kept sweet to stop us cancelling orders. True, build weeks being quoted may (and i stress MAY) come forward but no promises.
I've resigned myself to seeing mine in November (i have a build week of 40)
I have asked VW twitter the same question 3 times now, with no definitive answer.......it's a bloody joke
Question to them was "do any uk vw Golf GTD or GTi's have actual confirmed build dates"
If they did, (& I know some people claim to have them) surely they would just answer yes & move on.
They really are taking the p1ss.
Like I said, I'm strapped in for a November/December delivery.......anything else is a bonus!
rant over
I think I saw your question on twitter and the response they gave. They certainly weren't for giving a straight yes or no answer
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my twitter tag is @ello25
I've asked it again with no response so far.
I wouldn't mind having my plonker pulled, not a bad way to spend my time while I wait for my car !! :laugh:
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my twitter tag is @ello25
I've asked it again with no response so far.
I wouldn't mind having my plonker pulled, not a bad way to spend my time while I wait for my car !! :laugh:
The responses they've given you are laughable. I would imagine they either don't know the answer as they're powerless or there have been no confirmed build weeks (which is what I've been categorically told) and they don't want that being widely publicised.
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It appears we are all having our plonkers pulled by VW.
I don't want my plonker pulled. :shocked: Not by VW anyway!
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Also they won't be publicly seen commenting on anyone elses orders (trends or otherwise) other than your own.
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The responses they've given you are laughable. I would imagine they either don't know the answer as they're powerless or there have been no confirmed build weeks (which is what I've been categorically told) and they don't want that being widely publicised.
Also they won't be publicly seen commenting on anyone elses orders (trends or otherwise) other than your own.
From my conversation with Lisa at VW twitter I think it is far from easy for them to get this information (yes, this is part of the problem!). How it works is if she has a specific order number she can make enquires about it. Unless you can give her every GTI and GTD order number that have been placed in the UK and then wait for her to check on each one individually she can't answer.
As I pointed out on another thread, VW in Germany *should* have an order tracking system set up so there is a database of each order (which you can filter by GTI/GTD for example) that will inform VW UK of the current status. They should update it at least once every week or two weeks with the latest data. It should feed directly to the VW tracker website.
Now if they had that, and it worked, it would be simple for VW UK customer service reps like Lisa to give us up to date and TRUE information about if cars have build weeks assigned, if not when is estimated they would, and how much change do you get from estimated to confirmed based on historical data. I therefore conclude they either don't have such a set up (system failure) or they don't want to use it to help us out (failure to understand customer service). Anyone think of another explanation?
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They just don't see it as a problem, you'll get your car when you get your car. If you want one enough to have bought one without a test drive (as most of us did, unless you ordered in the last week or so) you'll wait.
That's their attitude.
Trending manufacturing issues, CAPA and customer service are what I do. When we trend we look at the issues and implement proper corrective and/or preventative actions. If they saw customer information regarding such a big purchase as a priority they could easily look into giving true data or likely info based on historical data as Bear has suggested.
Either they're not bothered or they feel proud that we're so anxious to know what the hell is going on and see it as a reflection of how good their product is. Would we get better service from another manufacturer for a new release strictly allocated product? Who knows?
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I see from VW web site they're still quoting available from June for both GTI and GTD, it will be interesting to see if there are any actual deliveries in June, especially GTD.
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I see from VW web site they're still quoting available from June for both GTI and GTD, it will be interesting to see if there are any actual deliveries in June, especially GTD.
About the same probability as there being proverbial snowballs in hell (based on my extensive calculations).
Unless they are referring to the demonstrators (I think they'd struggle to argue this is the case), in which case the probability is "1" for the GTI and "who the hell knows" for the GTD.
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It would be sods law that the only GTD out there for June might be the black DSG 5 door that was my dad's order before it was ballsed up! :whistle:
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Well, I might have had a bit of a bombshell dropped on me today. I'm still in Germany on business and got a call today from Lisa at VW Customer services (I know a few of you have dealt with her), who told me that after all the promises that my configuration was valid, they now have had it confirmed that lane assist cannot be specified and it was a glitch that allowed it through.
She went on to say that it would have to obviously be removed (no real hardship there), but when I said, hang on a mo, would this be treated as a "change" to the order (which it isn't from my point of view), she said probably, and when I further asked if this "change" would have a build week implication, she couldn't 100% hand on heart, say no. So it could be that their system allowed me to configure a car in error, but I might be punished as a result :angry: :angry:
She's supposed to be calling me back on Tuesday with more information on my car, but to be honest (and with all respect to Lisa - she has after all always called me back when she promised), I don't hold out more hope of getting any more information. It going to be a case of it could arrive anytime between July and December, but we'll give you a call when it turns up at the dealers.
How on earth have things got this bad....what a shambles......
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Not merely a "shambles", but an "omnishambles (http://en.wikipedia.org/wiki/Omnishambles)". I'm quite glad to be watching from the sidelines.
It makes you wonder how they sell a single car and how VW UK is still in business.
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Norbreck..............one sentence summed the whole thing up
It going to be a case of it could arrive anytime between July and December
Exactly what I thought would happen.
I've said it before & I'll say it again..........strap in, regardless of whether you have a build date or not, it could arrive anytime before December (Hopefully)
No amount of e mails, phonecalls or tweets will improve things so why waste our time?
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Norbreck..............one sentence summed the whole thing upIt going to be a case of it could arrive anytime between July and December
Exactly what I thought would happen.
I've said it before & I'll say it again..........strap in, regardless of whether you have a build date or not, it could arrive anytime before December (Hopefully)
No amount of e mails, phonecalls or tweets will improve things so why waste our time?
I agree !!!!!!!!!!!
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Well, I might have had a bit of a bombshell dropped on me today. I'm still in Germany on business and got a call today from Lisa at VW Customer services (I know a few of you have dealt with her), who told me that after all the promises that my configuration was valid, they now have had it confirmed that lane assist cannot be specified and it was a glitch that allowed it through.
She went on to say that it would have to obviously be removed (no real hardship there), but when I said, hang on a mo, would this be treated as a "change" to the order (which it isn't from my point of view), she said probably, and when I further asked if this "change" would have a build week implication, she couldn't 100% hand on heart, say no. So it could be that their system allowed me to configure a car in error, but I might be punished as a result :angry: :angry:
She's supposed to be calling me back on Tuesday with more information on my car, but to be honest (and with all respect to Lisa - she has after all always called me back when she promised), I don't hold out more hope of getting any more information. It going to be a case of it could arrive anytime between July and December, but we'll give you a call when it turns up at the dealers.
How on earth have things got this bad....what a shambles......
I think we're gonna have to collectively get her a box of chocolates when this is all done as she's getting the brunt of our irritation that is really someone else's fault!
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No amount of e mails, phonecalls or tweets will improve things so why waste our time?
Well because for some of us it is quite important to have a rough idea of when it will arrive.
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No amount of e mails, phonecalls or tweets will improve things so why waste our time?
Well because for some of us it is quite important to have a rough idea of when it will arrive.
And because if everyone had this attitude then nothing will ever change!
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It's not an attitude Matchboy??
And because if everyone had this attitude then nothing will ever change
If I waste an hour of my time per day for the next 2 weeks trying to find out when my car will be built/delivered, a total of 14hrs, when will my car arrive??
I'll tell you when, exactly the same time it would arrive if I didn't waste those 14hrs.
What would it have changed......Nothing?
Sorry mate, don't know what your point is??
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It's not an attitude Matchboy??
And because if everyone had this attitude then nothing will ever change
If I waste an hour of my time per day for the next 2 weeks trying to find out when my car will be built/delivered, a total of 14hrs, when will my car arrive??
I'll tell you when, exactly the same time it would arrive if I didn't waste those 14hrs.
What would it have changed......Nothing?
Sorry mate, don't know what your point is??
I pretty much agree with this, VW were getting contacted over and over when the mk6 was released due to the wait times and has anything changed in the last 4 years? I admit it is a shambles but i always think it's going to take about 6 months or so for a car to be delivered as thats my experience so perhaps thats why i'm not as annoyed at the delay?
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It's not an attitude Matchboy??
And because if everyone had this attitude then nothing will ever change
If I waste an hour of my time per day for the next 2 weeks trying to find out when my car will be built/delivered, a total of 14hrs, when will my car arrive??
I'll tell you when, exactly the same time it would arrive if I didn't waste those 14hrs.
What would it have changed......Nothing?
Sorry mate, don't know what your point is??
As previously mentioned this has nothing to do with changing when the cars arrive. It has everything to do with knowing when they will arrive, or when we can expect to know when they will arrive. This is of some importance to some of us.
Anyway, if you are opposed to the idea of contacting VW to try to find out what is going on feel free to avoid those threads related to that. Also your example figures are arbitrary.
I understand your point of view, but I don't agree with you that I am wasting my time.
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My point is if you aren't proactive these days you don't get what you want. I have no issue using my time, IMO wisely, chasing my order - while providing information for others that they may find useful.
And I don't see it as a waste of time I'm afraid, we'll have to agree to disagree. :smiley:
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And there are also the issues associated with particular options being incorrect on some orders, unavailable on other orders or just causing delays.
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There is financial planning too. For those of us with a fixed p/x on a car that we are still paying off, our colleteral in the car is increasing every month we make another payment. If you are adding to that out of your savings then you might need to know when to give notice for taking money out of ISAs etc. Lots of different reasons for needing to know roughly when your car will actually arrive.
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Exactly what I thought would happen.
I've said it before & I'll say it again..........strap in, regardless of whether you have a build date or not, it could arrive anytime before December (Hopefully)
No amount of e mails, phonecalls or tweets will improve things so why waste our time?
I agree, to a point, but it's not your time being wasted here, it's whoever chooses to chase up and find out what is going on with their order. I've given up chasing now, but VW call or text me every week now (not my dealer) and that's good enough for me. No, it doesn't get my car here any faster, but at the same time it is nice to be kept informed.
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It's not an attitude Matchboy??
And because if everyone had this attitude then nothing will ever change
If I waste an hour of my time per day for the next 2 weeks trying to find out when my car will be built/delivered, a total of 14hrs, when will my car arrive??
I'll tell you when, exactly the same time it would arrive if I didn't waste those 14hrs.
What would it have changed......Nothing?
Sorry mate, don't know what your point is??
I pretty much agree with this, VW were getting contacted over and over when the mk6 was released due to the wait times and has anything changed in the last 4 years? I admit it is a shambles but i always think it's going to take about 6 months or so for a car to be delivered as thats my experience so perhaps thats why i'm not as annoyed at the delay?
Well said Jimble.
I don't understand why people are getting so stressed about not knowing the exact date of delivery.
I was told August when I ordered, it now looks like late June early July.
Not a single call to VW UK and my dealer has kept men up to date.
If the mk6 is anything to go buy then the wait will become longer and longer as the GTI becomes more and more popular. 7 or 8 months was not uncommon.
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It's not an attitude Matchboy??
And because if everyone had this attitude then nothing will ever change
If I waste an hour of my time per day for the next 2 weeks trying to find out when my car will be built/delivered, a total of 14hrs, when will my car arrive??
I'll tell you when, exactly the same time it would arrive if I didn't waste those 14hrs.
What would it have changed......Nothing?
Sorry mate, don't know what your point is??
I pretty much agree with this, VW were getting contacted over and over when the mk6 was released due to the wait times and has anything changed in the last 4 years? I admit it is a shambles but i always think it's going to take about 6 months or so for a car to be delivered as thats my experience so perhaps thats why i'm not as annoyed at the delay?
Well said Jimble.
I don't understand why people are getting so stressed about not knowing the exact date of delivery.
I was told August when I ordered, it now looks like late June early July.
Not a single call to VW UK and my dealer has kept men up to date.
If the mk6 is anything to go buy then the wait will become longer and longer as the GTI becomes more and more popular. 7 or 8 months was not uncommon.
That's all good and fine for you. Those of us who ordered in March and were promised June/July have the problems
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That's exactly the point roo1. seems the people who have been told later deliveries are getting earlier dates and they are happy and don't see what us early orders are complaining about. I was told June/July and its now September so naturally I'm not happy and I want to know whats going on.
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GTDs will all have later build weeks.
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GTDs will all have later build weeks.
who says? some people who have ordered gtd's have build weeks of 26 so that doesn't really match up with your statement.
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As long as you're ok eh GolfTi! :wink:
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As long as you're ok eh GolfTi! :wink:
that's what it sounds like! :undecided:
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GTDs will all have later build weeks.
I beg to differ. The black GTD DSG that was my dad's order will be built in week 25, earliest GTI here for mainland UK is build week 24/25.
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I'm not sure if anyone has mentioned this, but I've been told that the changeover from model year 13 to 14 is affecting things, I'm not sure what this means exactly but I suspect there may be small changes on the 14's that they've picked up from the lesser models and are rolling out onto the 14's. Wiper blades for example.
I further suspect they are holding back customer orders to year 14 to apply most of these orders to the updated model year. The harder you scream direct to VW, perhaps you may get a model year 13? I doubt however anything ordered now would turn up at a model year 13.
I'm in no rush for mine and have been told September, but understand why others need their cars now!
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I'm not sure if anyone has mentioned this, but I've been told that the changeover from model year 13 to 14 is affecting things, I'm not sure what this means exactly but I suspect there may be small changes on the 14's that they've picked up from the lesser models and are rolling out onto the 14's. Wiper blades for example.
I further suspect they are holding back customer orders to year 14 to apply most of these orders to the updated model year. The harder you scream direct to VW, perhaps you may get a model year 13? I doubt however anything ordered now would turn up at a model year 13.
I'm in no rush for mine and have been told September, but understand why others need their cars now!
Nothing made now will be MY13, as BW22 is here. I do think that those of us that have made changes (myself included) have less to moan about than those that have made no changes that may have been bumped (not sure if we have any of those). Biggest irritation to me (and mcmaddy i'm sure) is that a car that was 3rd in a queue at our dealership has had changes applied same as mine yet is being built the earliest by at least 2 weeks.
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So I asked the chap who gave me the test drive about lead times. He said they always say 20 weeks maximum, to avoid disappointment, but he's never known it to actually take that long.
Now I placed my order in wk 17, and I'm currently quoted wk 37 estimated build. That is 20 weeks, and that's not including shipping, so as far as I can see my car is currently scheduled to take longer than what my dealer considers the absolute maximum lead time before it is delivered.
Unless the estimated build comes forward. Based on the original estimates from the dealer I ordered at, my car should have been built around wk 28-30 so something has gone very wrong somewhere for them to now tell me I'll be waiting another 2-2.5 months for it!!!!!
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If that's true, it surely must be them holding orders over to MY14 for some reason. That's mental waiting 5 months for a VW!!!
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Bill, called in to a local dealer today & asked the simple question "if I ordered today when could i expect delivery"
I got probably the most honest (or stupid) answer i've been given so far.
The Sales man said "They are not starting to build them until August, they are stock piling orders until then. They will have some available in the show rooms from 1st August, but any specific factory builds will start 01.08.2013."
He did still go on to say that if I ordered today I would still expect that I would receive my car late September/early October.
This falls into line with Crowe Road VW in Glasgow who said exactly the same thing for when I would expect to see my car.
I just wonder if those people who have actual build dates have matched the spec of their cars exactly the same as the cars that the dealers were going to receive. Therefore an instant Sale & one less to sell off the forecourt? Maybe why certain people have such early build weeks.
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The Sales man said "They are not starting to build them until August, they are stock piling orders until then. They will have some available in the show rooms from 1st August, but any specific factory builds will start 01.08.2013."
He did still go on to say that if I ordered today I would still expect that I would receive my car late September/early October.
This falls into line with Crowe Road VW in Glasgow who said exactly the same thing for when I would expect to see my car.
I think the salesman was just trying to make you feel better about a long wait for yours, especially if he's already sold some cars and yours will have a later allocation than orders already placed. There are cars ordered by people here of varying spec and colours that will be starting to get built within a few weeks. MOst cars ordered specifically as a showroom model are bristling with extras, many people on here have been quite conservative with the extras (including myself).
Even bumped back to BW27, I have a chance of getting mine the 2nd or 3rd week in July (if it is built at the start of BW27 and it takes 2 weeks from start of build to land at my local dealership).
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(if it is built at the start of BW27 and it takes 2 weeks from start of build to land at my local dealership)
from start of build to delivery to your dealership in 2 weeks??
That seems incredibly optimistic monkeyhanger? Have you had that confirmed?
I would have expected at least 4 to 6 weeks for this part of the process, lets hope you are right & we'll all get them a bit quicker!! :laugh:
I was just testing the water with him to see the response he gave. Mine is on order & showing as processing (like many others!!) :angry:
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no reason why a car that leaves VW in Germany on a Monday can't be delivered to the customer by the Friday. leaves Wolfsburg on a train straight to Emden. Emden overnight to UK port, port side for a day then to dealer. dealer pdi and to customer. that's Ideal world scenario but definitely not 4-6 weeks! I would say no more than 10 days (according to my salesman anyway)
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2 weeks from end of build, certainly. Depending on when in the week it is, according to the "track my order" website it takes approx 30 hours to build a Golf, over 2 to 4 days (i'm guessing they don't work weekends and a Friday start means a Monday finish). It can take just 2 days for a car to be shipped from Germany to the UK (should'nt be waiting more than 2 days for the next UK bound ship) and my car will be shipped to the Port of Tyne, 2 miles from me/8 miles from my dealer. Factor in a day for PDI as I won't be picking it up during a plate day rush and 2 weeks is definitely possible
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German efficiency at it's best then........hopefully.
I feel a bit better about my build week 40 now!!
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my bw of 34 is still pi**ing me off no matter how efficiently they make it. its the piss poor efficiency on the side of the channel that's the problem!
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monkeyhanger, it will take 4 weeks from when its built to when you get it. It takes at least 2 weeks to ship it over trust me.
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matchboy: My Roc took 17 days from leaving the factory to pick-up at the dealership. It was 3 days later than it should've been as it missed it's scheduled ship by hours and had to get on the next one, 3 days later. Portugal to UK Tyne Dock was almost a 3 day sail too. With all that in mind, 2 weeks is very possible coming from Wolfsburg (1 day sail from Germany to UK).
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I hope you're right for all our sakes!!
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three days tops for any car to be in this country from Germany. they've got a rail line straight from VW to Emden.
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As long as you're ok eh GolfTi! :wink:
Not at all.
My understanding was that the GTD would follow the GTI by a month or so.
Apart from Monkey's cancelled/changed order has anyone got a firm build week for a GTD before week 25?
If I'm wrong then I'm wrong but that was my understanding.
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three days tops for any car to be in this country from Germany. they've got a rail line straight from VW to Emden.
That's a bit optimistic. They don't get straight on a boat over to the UK as soon as they arrive at the dock. My GTD (Emden to Grimsby) took the best part of two weeks. If you look at some pictures of the port, it's massive, so you can't expect your car to get loaded straight away. It doesn't just ship Volkswagens, it handles other VAG companies as well.
http://www.seaport-emden.de/cms/uploads/mediapool/admin/S_070528_a_The%20Seaport%20of%20Emden_sv.pdf
Grimsby looks like it's served by Weser Highway and Schelde Highway:
http://www.portarrivals.com/list.asp?sec=Port&item=31640&t=GRIMSBY
Tyne Port looks like its served by City of Rotterdam and City of Rome:
http://www.portarrivals.com/list.asp?sec=Port&item=31765&t=TYNE
I seem to remember monitoring this web site and this one (http://www.marinetraffic.com/ais/datasheet.aspx?datasource=V_ARR_DEP&PORT_ID=148) quite religiously for a while, a couple of years back.
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Does anyone know when the first GTD demos are due?
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Does anyone know when the first GTD demos are due?
i asked the local dealer today. He doesn't know so cant be soon...
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GolfTi, I had it confirmed today that VW Wishaw (Central Scotland) will have a GTD within the next 2 weeks difinite. Soon as they have it they will phone me...............I'll update as soon as I know. (Will post some pics too if someone doesn't beat me to it!)
Anyway, going by that logic, I would expect to see some others across the UK around the same time, so keep your eyes & iPhones (for photo's) peeled everyone! :grin:
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Vw twitter has just got back to me and I have a build week of 34 schedule for the 19th if August that's pissed me off that I ordered mine at the beginning of may an I dnt have any extras either. Anyone else worst off than me?
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Vw twitter has just got back to me and I have a build week of 34 schedule for the 19th if August that's pissed me off that I ordered mine at the beginning of may an I dnt have any extras either. Anyone else worst off than me?
I ordered mine 2nd week in April (yes, with some extras) and have a provisional build week of 38... You are one of the lucky ones! :grin:
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Vw twitter has just got back to me and I have a build week of 34 schedule for the 19th if August that's pissed me off that I ordered mine at the beginning of may an I dnt have any extras either. Anyone else worst off than me?
I ordered mine 2nd week in April (yes, with some extras) and have a provisional build week of 38... You are one of the lucky ones! :grin:
Yeah Lambo, what are you complaining about?
:laugh:, just messing with you!
But seriously, I'm on BW37 right now. :sad:
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I ordered mine 10th May and have a provisional build week of 34. I am leasing through a manchester based company, who use cheltenham vw as they say they get a much better allocation than manchester. When ordering they gave me an estimated delivery week of week commencing 19th Aug. They said they couldnt confirm the build date but they hope to see build week 34 come forward drastically. I havent a clue and in no rush but thats what im being told. Arranged test drive of GTI with manchester vw for Sunday, they said there estimated delivery is 12 weeks from now.
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they said there estimated delivery is 12 weeks from now.
That sounds.... optimistic.
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I ordered mine on 2nd April and have a bw of 34. if I'd ordered first week in may I would be over the moon with build week 34!!
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ok then il take that back im 1 of the lucky ones ha. Still tho i got told when i order it il have it for august is there a possibility it can come forward?
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yeah I was told June or early July! might come forward a week or two.... hopefully
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it still says processing tho on the tracker wonder when that will change or decide to tell me that i have a build date
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I think others have said it changes to build confirmed about 4 weeks prior to your actual build day. if your week 34 like me then we've got another 2 months of the tracker saying processing :sad:
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I ordered mine on 2nd April and have a VW of 34. if I'd ordered first week in may I would be over the moon with build week 34!!
I have screenshots from my VW dealer's pc showing my car's build week, estimated at 37. This car was ordered on the 23rd May according to those same screenshots!(http://i12.photobucket.com/albums/a246/stargazerplus/golfbw_zpsc338bbb7.jpg)
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Still tho i got told when i order it il have it for august is there a possibility it can come forward?
Maybe. Dealers keep saying so but... We've yet to see any evidence. :tongue:
I have screenshots from my VW dealer's pc showing my car's build week, estimated at 37. This car was ordered on the 23rd May according to those same screenshots!
Humph, you ordered over a month after me yet get the same build week. :grin:
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I don't know if even vw have any idea what the hell is going on!! :angry:
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I ordered mine on 2nd April and have a bw of 34. if I'd ordered first week in may I would be over the moon with build week 34!!
not really over the moon, i was told 14 weeks which makes delivery in bw34. So if my car isnt being built until then im looking at 18-20weeks from when i ordered.
After reading others on here, i cant complain but i wont be happy unless its here middle of august (very unlikely now). My lease company said they are sure it will get brough forward but will people saying the factory will be shut bw32-34 i cant see that happening. Time will tell.
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I ordered mine on 2nd April and have a bw of 34. if I'd ordered first week in may I would be over the moon with build week 34!!
not really over the moon, i was told 14 weeks which makes delivery in bw34. So if my car isnt being built until then im looking at 18-20weeks from when i ordered.
After reading others on here, i cant complain but i wont be happy unless its here middle of august (very unlikely now). My lease company said they are sure it will get brough forward but will people saying the factory will be shut bw32-34 i cant see that happening. Time will tell.
To be honest I currently consider 20 weeks to be the minimum wait, although a lucky few seem to be getting 8-12 weeks even though they ordered 6 weeks behind some of the rest of us! haha You ordered after me but sounds like you'll be picking yours up 2 months before me. I hope you get it though, at least some of us will be driving them before winter!!
I don't expect to collect mine until October now, and when I first posted here the discussion was about if the cars arrive late July is it worth asking the dealer to hold on to them for 63 plates or not... that is how bad the expectations have changed. Initially I thought a three month wait was atrocious, but now I'm settled in for a 6 month haul. Makes the 2 month factory order for my Ford look like a light speed build, but at the time even that seemed painfully slow! ha!
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I ordered mine on 2nd April and have a bw of 34. if I'd ordered first week in may I would be over the moon with build week 34!!
not really over the moon, i was told 14 weeks which makes delivery in bw34. So if my car isnt being built until then im looking at 18-20weeks from when i ordered.
After reading others on here, i cant complain but i wont be happy unless its here middle of august (very unlikely now). My lease company said they are sure it will get brough forward but will people saying the factory will be shut bw32-34 i cant see that happening. Time will tell.
To be honest I currently consider 20 weeks to be the minimum wait, although a lucky few seem to be getting 8-12 weeks even though they ordered 6 weeks behind some of the rest of us! haha You ordered after me but sounds like you'll be picking yours up 2 months before me. I hope you get it though, at least some of us will be driving them before winter!!
I don't expect to collect mine until October now, and when I first posted here the discussion was about if the cars arrive late July is it worth asking the dealer to hold on to them for 63 plates or not... that is how bad the expectations have changed. Initially I thought a three month wait was atrocious, but now I'm settled in for a 6 month haul. Makes the 2 month factory order for my Ford look like a light speed build, but at the time even that seemed painfully slow! ha!
well like i said i cant complain, but i cant say im over the moon at the prospect of it being 6 weeks later than i was told. If i hadnt had come to this forum i would have been raging infact. Mine doesnt have any extra's and i wont be changing anything so hopefully i shouldnt get any further delays. My lease rep seems adament that my car will be delivered mid aug so if i here anything i will put it on here.