GolfGTIforum.co.uk
General => General discussion => Topic started by: gman86 on 25 April 2013, 21:04
-
Well today has had me pretty well pissed off thanks to this crew. Ordered a Powerflex dogbone bush for the R as specified at https://awesomegti.com/catalogsearch/result/?q=AWS92810.
Now, before they have a chance to change that conveniently, it specifies:
Golf MK6 5K (2009-)
(http://repo.magaff.co.uk/images/bush.jpg)
In good faith and trusting the website, I ordered said part. After a day, I still had no confirmation of the order so called to be informed that due to a bit of a staff shortage, things were taking a bit longer, but the item would be dispatched that day and arrive the next. Perfect, and to be fair, all was well.
Took the car down to the garage to get fitted and after nearly an hour of messing about, we decided that it wasn't going to fit! Doing some searching on other suppliers sites, there are two different types of bush on the car. A 2008 and earlier, and a 2008 onwards. Naturally, the R has the latter of the two mounts.
Being a reasonable chap, I called Awesome to query what could be done about this mistake.
"Oh, buy another one and send that one back for a refund"
Not exactly the best answer, but I went with it and made my point about it being incorrect.
This is where I was astounded. Apparently it was MY fault for ordering the wrong part.
"But your site told me this part fits my car"
The response? "Websites don't speak".
I couldn't believe my ears, this guy is being serious. He then went on to tell me that they've worked on hundreds of VWs and that they've seen some Mk6's in with pre-2008 parts. Nevertheless, seemed completely uninterested in the fact that it was their website that claimed the part would fit the 2008 onwards bushes.
After much arguing, and the clown at the end of the phone insisting it was my fault for not checking (god knows how I'm meant to do that until I offer up the part - they are very similar looking mounts), his final response was "well what do you want me to do about it". Basically, buy another one and send the part back.
Naturally, the issue I have is that the little sachet of copper grease was opened in anticipation of being used, and the bush is covered in silicone grease to try help it slide into the bush.
Safe to say, completely pissed off and won't be buying off these idiots again. I've always said a real companies worth is only proven on how they deal with mistakes - safe to say this lot failed. Miserably.
I'll be cross posting this post on RForum, Mk5GolfGTI, VAGOC, Audi-Sport, GolfMk6, UK-MKIVs and of course VW Vortex.
-
Don't forget edition38 lol.
Can't you take the matter up with a manager, rather than speaking to a salesman?
-
he said you can get a refund, what more do you want? them to wait for you to send the part back (which could take a few days) then once its received, invoiced, checked to make sure it hasent been damaged ect and is the part that was sent (which again could take a few days) then them send you the correct one out (which again could take a few days)? or them to trust that you will send this part back and for them to send the correct one out straight away?
standard procedure imo, when ever have got something wrong when buying off numerous companies on the internet they've always said either buy another and send the first back for a refund or do the long way explained above...
agreed that the guy sounded a bit rude, but hey ho, always get people like that.
-
Wheres it claim it fits the 08 onwards a bit lost because all I can see is 09 on.
I'd like to think a place like them would send out the right one straight away if you where told it fitted and didn't.
-
I can see the issue with the attitude, but what they offers as recompense I would say is satisfactory. Wrong part.. Replace. Standard practice I'd say.
But yeah, the attitude seems a bit off.
-
Clean the incorrect part and send it back with the sachet that arrives with the replacement item.
Done.
It's only copper grease.
Oh and stop whining, you sound like a little girl.
-
Clean the incorrect part and send it back with the sachet that arrives with the replacement item.
Done.
It's only copper grease.
Oh and stop whining, you sound like a little girl.
Lol
-
he said you can get a refund, what more do you want? them to wait for you to send the part back (which could take a few days) then once its received, invoiced, checked to make sure it hasent been damaged ect and is the part that was sent (which again could take a few days) then them send you the correct one out (which again could take a few days)? or them to trust that you will send this part back and for them to send the correct one out straight away?
standard procedure imo, when ever have got something wrong when buying off numerous companies on the internet they've always said either buy another and send the first back for a refund or do the long way explained above...
agreed that the guy sounded a bit rude, but hey ho, always get people like that.
My gripe isn't with the proposed solution, it wasn't the most convenient given the circumstances but I was willing to go with it - as is stated in the original post.
It was the whole dialogue that followed where it was suggested it was my fault for ordering the wrong part and that "websites don't speak". When you've got a car taking up time on a garages ramp while trying to sort out their mistake, it's not sort of response you expect.
-
I can see the issue with the attitude, but what they offers as recompense I would say is satisfactory. Wrong part.. Replace. Standard practice I'd say.
But yeah, the attitude seems a bit off.
Again, wasn't too upset about the suggested solution, it was the attitude.
-
guy on the end of the phone chould well have been haveing a really sh!t day as they were short staffed it may well have been one of the mecanics on the phones. that really isn't a good combonation
then take a mecanic thats proably had his ear chewed off by BHM's all day ( bank holloday muppets ) and then you ring up and use the most anoying phrase possible to said mecanic ( "but the internet said" )
is going to be followed by (the internet / websites don't speack) it's the most polite default resonse
-
You have way too much time on your hands if you can write a huge whiny thing on here about a salesman's attitude..
He has offered you a refund. That would be good enough for me.
-
emailing i find is better takes up less of my time.
also if pickup phone regarding a parts issue trying to start the conversation without saying "OI thingyy" is a challenge
-
It is your fault mate!
Everybody knows you cannot believe everything you read on the internet!
Probably if you look at the small print on their website it will say something that disolves them of any responsibility.
It most definitely is up to you to order the correct part.
-
I can understand his frustration. I had the same with awesome when trying to order some bushes on price match, first couldnt find them so i emailed links, promised calls back twice and got nothing. Needless to say I ordered elsewhere.
http://uk-mkivs.net/forums/t/518054.aspx
To say websites dont speak is outrageous imho, a customer is going by knowledge of the guys who sell the products and trust that it fits.
-
Typical bad attitudes eh.....I was once supplied an incorrect timing belt for my 1,8t bere Sere Motors. Had it all stripped down before i noticed. The guy there (Mike) had the right one sent out in less than 24 hours and just said for me to send wrong one back at my convenience. Even offered to refund the postage but i declined as they were literally 'awesome'. Good common sense, not enough of it these days.
-
Please close this topic.
Yawnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
:whistle:
-
Please close this topic.
Yawnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
:whistle:
Don't like, don't read.