GolfGTIforum.co.uk
Model specific boards => Golf mk4 => Topic started by: Chris#101 on 03 April 2013, 18:30
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How do, Ive got a set of JOM coilovers on my car and they were brand new when i brought them and were fitted lastyear on 26/07/2012. so around 8months old
the last few weeks the drivers front shock seemed to be getting harder and harder and im getting a really bad vibration/steering wheel shake at around 70mph.
Under closer inspection the driverside front shock seems to be leaking :lipsrsealed:
Where do I stand with warranty?
anyone ever dealt with problems with JOM coilovers?
cheers
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I tried to get mine replaced under warranty with the exact same problem. I got absolutely nowhere with it, JOM replied to e-mail in broken english and wanted nothing to do with it.
The vibration/steering wheel shake is probably unrelated though...lost wheel weight maybe, checked for bulges in tyres?
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Someone else had a shocking experience with JOM on here with some lights, I wouldn't touch them with a barge pole now
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I had two faulty fronts. They were really helpful, I had to purchase the replacements though. But as soon as they collected the faulty parts the purchased shocks were refunded in a few days.
They didn't offer me this solution but I asked if it was possible, to which they agreed. Give them an email, see what they say I suppose!
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They cant make there front grills fit right, so god knows what there coilovers are like :huh:
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Where did you buy them from? It the sellers responsibility to sort this. You will still have 1 year warranty against defects?
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1 year manufacturers warranty, not reseller warranty
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Where did you buy them from? It the sellers responsibility to sort this. You will still have 1 year warranty against defects?
As Wazzzer says, it's a manufacturers warranty. The company you buy them through just refers you directly to JOM.
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Yes but as the sales of good act states it you shouldnt be fobbed off to manufactuer it sellers responibility to furfill the manufactuers warranty. I work in retail so weather it different in car world i dunno...
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Well i brought them off an eBay shop and they came with 2 year warranty :smiley:
Il contact the seller and see what they say :smiley:
Hopefully il get a set of fronts as if ones leaking it won't be long before the other will start
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Keep us posted :wink:
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Right for those interested.
Ive been dealing with the ebay company I brought them from with a measley 1 email reply a day :rolleyes:
as It stands they arent willing to send out a replacement shock untill I send my faulty one back for them to 'inspect' to see if its a manufacturing fault.....
How ever this leaves me car-less as I will only have time to remove the shock at the weekend then however long it takes fannying around sending it to them and then for them to 'inspect'
I How ever offered to pay a 'deposit' down to which they send me a new replacement shock so I can swap it for the old one and not be car-less.
The company want a deposit of £80 which I thought was very steep for a single front shock considering the complete set up front and rear cost £170. to which they will refund the £80 deposit to me if they deem it a manufacturing fault or keep the deposit if its found a non manufacturing fault.
What should I do??? :undecided: as the customer care at the minute is very poor I feel and I can see it going tits up if they deem it a 'non manufacturing fault' to which they have then shafted me £80 for a single replacement shock :undecided:
opinions and advice needed :smiley:?
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Mate that sounds a bit harsh if you ask me ,unfortunately dont have any spares for mk4 ,mine are all mk3 lol,have set you a pm though,with an idea ,brett
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Doesn't sound like there's much stopping them from just keeping the £80 to me?
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I agree or it getting "damaged" in the post........ they could come back with anything
Surely from pictures they could tell if it's a manufacturing fault?
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from a buisness point of view in a way they doing this to protect them selfs the £80 seems abit steep maybe 40-50 but 80 abit high. they as i would in my shop have to be sure that it faulty. as they cant just take your word/picture for it. it crap but it the way it is. end of day there people out there that would claim faults when it was misuse etc BUT BUT i will say we have in the past even given free replacements on trust the customer would return which so far all have. BUT it abit different through the lovley internet non face to face buisness we now deal with. i would say to them that £50.00 deposit be ok then do it through paypal. send it signed for delivery with pictures (with date on camera) to prove condition
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Brand new units are available from dpm at £50 each...
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I've finally got a contact number so gonna ring then tomorrow!
Don't.have you a direct link for the 50 pound units? is will help my.case Tomoz :smiley:
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I've finally got a contact number so gonna ring then tomorrow!
Don't.have you a direct link for the 50 pound units? is will help my.case Tomoz :smiley:
No link, I messaged Damien from DPM on ukmkivs about it and he replied saying that they're £50 per unit :wink: