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Model specific boards => Golf mk6 => Topic started by: Aidy06 on 03 March 2013, 14:16
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Hi, I bought my car brand new in April 2009 from my local VW dealer. That same year they had to replace the turbo as my car was smoking lots and loss of power, think it was around 6 months after I purchased it. My warranty ran out April last year, a few weeks ago I had the oil light come on so I checked my oil and it was a little low so I topped it up. A week later it came on again, checked oil and it was nearly empty so topped up again and checked underneath the car where I found some sort of tray that was full of oil. Took it to a garage of a relatives friend and they've had it for 2 days, got a phone call today to say that the turbo has gone which has caused the oil leak? Anyway I spoke to VW about it and they said my car should of had an ECU update ages ago but I hadn't been told about it, the guy at the garage now says that he would stake his house on it that this would be the reason to the turbo failing. He explained how to me but I can't remember much of it, something about the ECU not being tuned properly to the car. It's at VW now where they've charged me £75 to do a diagnostics, they'll get back to me on Monday with the results. Where would I stand in getting this repair carried out for free? The car is 4 years old and has done 40k, this will be the second turbo to be replaced since new - one within 6 months of ownership. Could this of been caused by the ECU not having the update applied? Thanks in advance for any help you may be able to give me
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The ECU update for those engines was supposed to overcome misfire issues under certain conditions, or so i'm lead to believe. I don't think it was turbo related, but for sure a poorly running engine can have effects on all the components bolted to it.
If you used VW for servicing throughout the warranty period you might get some good will gesture from them because really they should have performed the updates. Most independent garages won't be able to check for, or perform updates so if you've been elsewhere for servicing VW probably aren't going to be very generous.
We have the kit to do it at our place and it's part of my job to carry out software updates, sometimes its a very long and dull task!
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The ECU update for those engines was supposed to overcome misfire issues under certain conditions, or so i'm lead to believe. I don't think it was turbo related, but for sure a poorly running engine can have effects on all the components bolted to it.
If you used VW for servicing throughout the warranty period you might get some good will gesture from them because really they should have performed the updates. Most independent garages won't be able to check for, or perform updates so if you've been elsewhere for servicing VW probably aren't going to be very generous.
We have the kit to do it at our place and it's part of my job to carry out software updates, sometimes its a very long and dull task!
I've had all services done by VW apart from my last one, we did that that an independent garage as my girlfriend works for O2 and a garage offered their staff a MOT and service for £80. So all services whilst in warranty where done at VW. Surely the turbo shouldn't be failing once on a 4 year old car with relatively low mileage let alone twice?
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I would guess they didn't use the correct oil for £80 did they? Which could kill the turbo. Fingers crossed they fix it all for free. Especially as it has a history of at least one turbo failing.
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I would guess they didn't use the correct oil for £80 did they? Which could kill the turbo. Fingers crossed they fix it all for free. Especially as it has a history of at least one turbo failing.
It was only £80 as they was offering a big discount to O2 employees, I asked the oil question before my partner took it and was told they'd use Edge 5W-30. That was last April, would it really take 11 months for damage to happen if let's say they didn't use the correct oil?
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If VW continue to admit that the ECU update wasn't completed and could be attributed to the turbo fail then they may well take it on the chin and replace under their customer service warranty.
Otherwise, my experience on Audi and VW is that when a part fails outside of the three year warranty, they offer a goodwill reduction on the part costs. So, say the turbo costs £400 they may offer it at £200 but I'm not sure if this is conditional to it being fitted at a VW garage and you then having to pay higher labour charges?
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If VW continue to admit that the ECU update wasn't completed and could be attributed to the turbo fail then they may well take it on the chin and replace under their customer service warranty.
Otherwise, my experience on Audi and VW is that when a part fails outside of the three year warranty, they offer a goodwill reduction on the part costs. So, say the turbo costs £400 they may offer it at £200 but I'm not sure if this is conditional to it being fitted at a VW garage and you then having to pay higher labour charges?
They've told me that the turbo has failed which I told them on Saturday and a garage told me for free, they charged me £75 for that information. They now want £570 to investigate the fault further, it's a joke. There's stories all over the Internet of problems with this engine, 2 turbos failed within 4 years on a brand new car shouldn't be happening. The case has been escalated with a manager at VW CS, they told me they will check my loyalty to the brand before deciding what to do. This is my second brand new car within 6 years with VW and could well be my last, they'll get back to me in 48 hours. In the meantime we have no car to use and my retailer say they won't have any available for the next 2 weeks, absolutely ridiculous
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Considering the issues you knew about on this particular engine combination and turbo's had you not thought about extending the warranty?
Lee
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Considering the issues you knew about on this particular engine combination and turbo's had you not thought about extending the warranty?
Lee
Hi Lee, I wish I knew about these issues before I had them as I definitely would of extended my warranty. I only found out about the issues when I googled them after I had them happen to me, have you had anybody back in to your dealership with these issues at all?
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VWCS are still looking at the case, they seem to think the car is going to need a new engine :shocked:
After 40K miles and 4 years old the car should not need a new engine, this is going to be costly and it seems VWCS aren't going to repair it as goodwill. I think this will be my last VW, the whole situation has left a sour taste
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VWCS are still looking at the case, they seem to think the car is going to need a new engine :shocked:
After 40K miles and 4 years old the car should not need a new engine, this is going to be costly and it seems VWCS aren't going to repair it as goodwill. I think this will be my last VW, the whole situation has left a sour taste
Lets hope they dont make you foot the full bill, surely not, especially since its had a replacement turbo once before.
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It gets better, the dealership where I have bought my last 2 cars say if I get a new car with them they will settle the outstanding finance I owe on the TSi and I won't have to pay the repair bill. If not then I have to pay labour fees, VW will pay materials as goodwill. So I'd still have to pay £580 just for them to investigate the problem, then labour charges for putting the engine back together as they want to strip it and labour fees then to do the actual repair. I'm absolutely fuming. This is definitely my last VW, neither the dealership or VWCS have been any help at all, the dealership won't give me a courtesy car unless I give them the go ahead to do the repair.
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It gets better, the dealership where I have bought my last 2 cars say if I get a new car with them they will settle the outstanding finance I owe on the TSi and I won't have to pay the repair bill. If not then I have to pay labour fees, VW will pay materials as goodwill. So I'd still have to pay £580 just for them to investigate the problem, then labour charges for putting the engine back together as they want to strip it and labour fees then to do the actual repair. I'm absolutely fuming. This is definitely my last VW, neither the dealership or VWCS have been any help at all, the dealership won't give me a courtesy car unless I give them the go ahead to do the repair.
Really feel for you Aidy
They might aswell f... you up the a... while they have you bent over that barrel :angry: :angry:
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It gets better, the dealership where I have bought my last 2 cars say if I get a new car with them they will settle the outstanding finance I owe on the TSi and I won't have to pay the repair bill. If not then I have to pay labour fees, VW will pay materials as goodwill. So I'd still have to pay £580 just for them to investigate the problem, then labour charges for putting the engine back together as they want to strip it and labour fees then to do the actual repair. I'm absolutely fuming. This is definitely my last VW, neither the dealership or VWCS have been any help at all, the dealership won't give me a courtesy car unless I give them the go ahead to do the repair.
Well that's a total p1ss take :wink:...really feel for you, so where do you go from here?
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It gets better, the dealership where I have bought my last 2 cars say if I get a new car with them they will settle the outstanding finance I owe on the TSi and I won't have to pay the repair bill. If not then I have to pay labour fees, VW will pay materials as goodwill. So I'd still have to pay £580 just for them to investigate the problem, then labour charges for putting the engine back together as they want to strip it and labour fees then to do the actual repair. I'm absolutely fuming. This is definitely my last VW, neither the dealership or VWCS have been any help at all, the dealership won't give me a courtesy car unless I give them the go ahead to do the repair.
Well that's a total p1ss take :wink:...really feel for you, so where do you go from here?
Well I've been away with work all week, 300 miles from home so only been able to speak on the phone to them. I'm going home today so I'll be going down to the dealers, VWCS have said that's all they're prepared to do so I'm going to ask to speak to somebody higher up there and see if they can do anything
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What a nightmare. Good luck, mate - hope you get more sense out of someone futher up the VW line.
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i thought all new vws come with a 60k or 5yr powertrain warranty :undecided:
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i thought all new vws come with a 60k or 5yr powertrain warranty :undecided:
I think you'll find it's 3 years. :cry:
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i thought all new vws come with a 60k or 5yr powertrain warranty :undecided:
I think you'll find it's 3 years. :cry:
:shocked: tight arse c**ts
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It gets better, the dealership where I have bought my last 2 cars say if I get a new car with them they will settle the outstanding finance I owe on the TSi and I won't have to pay the repair bill. If not then I have to pay labour fees, VW will pay materials as goodwill. So I'd still have to pay £580 just for them to investigate the problem, then labour charges for putting the engine back together as they want to strip it and labour fees then to do the actual repair. I'm absolutely fuming. This is definitely my last VW, neither the dealership or VWCS have been any help at all, the dealership won't give me a courtesy car unless I give them the go ahead to do the repair.
I think thats black mail, pay thousands and we will fix it for free, or pay thousands for a new one and basically all they are giving you is the finance for the trade in price.
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that is not a good result :angry: but,
Have you sat down and worked out the maths of what they are offering? Are they saying they'll buy your (broken) car off you at full book value and trade it in against a new one? Sorry if I've misunderstood but just wondering if there is any silver lining to this black cloud?
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Just speaking to my missus (she works for Trading Standards)
Apparently a new car should be defect free from new until over 6 years old. This is case law.
Contact your local Trading Standards mate and get them to throw the book at the dealers!!!
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6 years??? I wish.
The 160 bhp twin chargers are trouble waiting to happen.
We had a new engine on the EOS at 13K.......
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6 years??? I wish.
The 160 bhp twin chargers are trouble waiting to happen.
We had a new engine on the EOS at 13K.......
Yup. A car must remain defect (as in major defects) free for up to 6 years :nerd: I'd class two turbo's and a new engine as possibly a major defect :whistle: :grin:
To the OP - get Trading Standards involved mate as the 'offer' they have given you is nowt short of blackmail :angry:
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Over 6 years or up to 6 years. Big difference.
Either way I'd like to see the small print.
6 Years could easily equal 180K mileage.
What is classed as a major defect?
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Over 6 years or up to 6 years. Big difference.
Either way I'd like to see the small print.
6 Years could easily equal 180K mileage.
What is classed as a major defect?
I don't know the ins and outs. I simply mentioned the thread to my missus who stated that a car should be defect free for at least 6 years. There is actual case law for this so I assume its somewhere on the internet :undecided:
In the OP's case he's well within the 6 year limit and I certainly wouldn't be paying for a new engine!!
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Ok, but the bullet and paid the £570 for VW to 'investigate'. Doesn't need a new engine, just a new turbo. I'm not letting them do it though so going to source it myself and get somebody else to fit it, anybody know the part number for the turbo for the 1.4 TSi 160 or where I can find it? Will all the turbos be the same, say the one that's in mine same as the one in the GTI etc? Thanks
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What did you get for £570? Half a new turbo?
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What did you get for £570? Half a new turbo?
I got a thumbs up to the engine not being damaged which I assumed anyway, the £570 was for 5 hours labour to diagnose that it was fine. Last VW for me, dealership have been awful and considering I've bought 2 brand new cars from them within the past 6 years I find that appalling.
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Well at least it is some reasonable news about the engine but still feel you got a raw deal. Surely VW should at least cover the cost of the new turbo. Got a 1.4 TSI 160 and not had any issues so far at 22K miles but will definitely consider either selling after 3 years or looking at extending the warranty given your experiences. Customer loyalty does not seem to count anymore. We have had two new cars from VW in the last 3 years.
Had a front coil spring break on a Vauxhall Astra Coupe after 5 years and this was replaced at no cost to me by the dealer with Vauhall picking up the bill. Seem to reflect the trading standards comments earlier in the thread. That is what I would expect from VW in your case particularly as one turbo has been replace already.
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Turbo sorted at total cost including turbo £350, car is being picked up next week. Bought a used A3 2.0T FSI Sport yesterday, can't wait to see the back of the Golf
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Glad its all sorted, but £350 to fix the turbo sounds quite cheap, whats the total bill?
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Glad its all sorted, but £350 to fix the turbo sounds quite cheap, whats the total bill?
I took it to a friends garage and bought a used turbo off eBay and he fitted it, total cost £350. VW told me the propeller on the turbo had shattered and gone into the engine, it hadn't as my friend showed it me when he removed it. Also the car has had an ECU update and is so much slower than it was, VW applied this without telling me but I now get the gear indications on my MFD. It feels like they've lowered the BHP with the update, is that possible?
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Glad to hear the saga has come to a end even if the outcome wasn't the best on your part, I'm sure you can't wait to see the back of the golf and start a new chapter with the Audi... :wink:
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Glad to hear the saga has come to a end even if the outcome wasn't the best on your part, I'm sure you can't wait to see the back of the golf and start a new chapter with Audi... :wink:
Already loving the A3, just getting used to the DSG. Won't miss the Golf or the monthly payments :cool:
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I don't understand how you can have a go at the dealer..... they have supplied that car from VW with a 3 year warranty, it has gone wrong after that which is not there fault. We all know how complicated cars are, you decided not to extend the warranty and yet blame them when it goes wrong and you have to pay to get it fixed? Why would you expect them to pay for it?
What warranty have you got with the Audi?
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I don't understand how you can have a go at the dealer..... they have supplied that car from VW with a 3 year warranty, it has gone wrong after that which is not there fault. We all know how complicated cars are, you decided not to extend the warranty and yet blame them when it goes wrong and you have to pay to get it fixed? Why would you expect them to pay for it?
What warranty have you got with the Audi?
How can I not have a go at the dealer? I didn't expect the dealer to foot the bill, that's why I spoke to VWCS. I did expect the dealer to help me out with a courtesy car though seeing as I bought my last two cars from them, they wouldn't so my partner couldn't get to work for over a week. They also never returned my calls after they'd spoke to VWCS, they didn't want to know. They told me that the propellers on the turbo had shattered and gone into the engine so they wanted £570 to inspect the problem further yet when my friend took out the turbo they where still intact, so they lied about that. They then offered to take care of the repair and my finance if I bought a new car with them, thats a nice gestue eh? So your saying I should have to pay for it because I decided not to take the extended warranty out? Your talking out your arse mate, I had that car from brand new and 5 months after ownership the turbo went. Four years later the turbo went again, that's not right. The engine was problematic that's why it's been dropped from the MK7, the ECU update the dealer applied and didn't mention it to me has dropped the BHP of the car. I would buy another Golf but would not use the same dealership, they where rude and unhelpful when I had problems. Even the first time the turbo went and the car was smoking they told me it was because of the cold weather and that all cars do that, took me 3 times of going back before they accepted the turbo was gone. Would you be happy with that level of service???
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Sorry mate I hadn't read that they had lied to you about the turbo that is not on and I would do something about it. Regarding courtesy cars its just one of those things the service dept will have a set amount on the fleet and they are booked way in advance. But then the sales dept will have a set amount of cars but again they are being used daily by salesman. We are quite lucky at the moment to have a few spare cars and a fleet dept who run 6 static demo's so if one of my customers came in and had an issue I would lend them one. I had a customer in 2 weekends ago who bought a Touareg from me 3 years ago had issues on MOT and problem with rear window not closing so un secure. Our fleet dept had a passat I could lend him for 2 weeks at no cost to him and he has ended up changing it for a mk2 Touareg.
In these situations it really worth staying in touch with the salesman who you bought it from or the sales manager as they generally can help the service dept out.
For obvious reasons you had lost faith in the car and the dealership so I can understand why you wanted rid of the car. Lets look forward to you enjoying the audi and the 2.0 tsi ; )
How longs the warranty on the Audi?
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Sorry mate I hadn't read that they had lied to you about the turbo that is not on and I would do something about it. Regarding courtesy cars its just one of those things the service dept will have a set amount on the fleet and they are booked way in advance. But then the sales dept will have a set amount of cars but again they are being used daily by salesman. We are quite lucky at the moment to have a few spare cars and a fleet dept who run 6 static demo's so if one of my customers came in and had an issue I would lend them one. I had a customer in 2 weekends ago who bought a Touareg from me 3 years ago had issues on MOT and problem with rear window not closing so un secure. Our fleet dept had a passat I could lend him for 2 weeks at no cost to him and he has ended up changing it for a mk2 Touareg.
In these situations it really worth staying in touch with the salesman who you bought it from or the sales manager as they generally can help the service dept out.
For obvious reasons you had lost faith in the car and the dealership so I can understand why you wanted rid of the car. Lets look forward to you enjoying the audi and the 2.0 tsi ; )
How longs the warranty on the Audi?
No worries mate, it's just been a nightmare to be honest and the salesman I bought it off now works for Renault. No warranty on the A3 as its on an 05 plate and bought private, got it cheap and not planning on keeping it long. Just wanted something to tide me over for the time being :wink:
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I changed my mark 5 12 months ago for a 3 door mark six. When we viewed it the salesman said it had Bluetooth it didn't anyway we brought it. When we found out no Bluetooth they retrofitted it anyway it went back 3 or 4 times for various issues :angry: this time round changed the three door for a five door total different experience both sales manager and salesman don't work there anymore my point is you get good and bad in all walks of life don't loose the faith in vw because of one dealership. I drive car transporters for a living and some dealers are good and some are just a pain in the arse :wink: