GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: MonkeyP on 08 August 2012, 15:46
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My car was booked in for a service but as i am not able to get the time of work i thought that i would get it picked up for the service as it was less hassle.
The near side drivers tweeter needed to be fixed as well as it was making a crackling noise.
When i got a call from VW they said that they werent able to hear anything from it and the guy that picked it up also said he didn't hear anything. so i asked them to check again and still there was nothing. so they sent the car back to me. when i got the car back i noticed that the reserve light was on which was strange as i am sure i still had just under 1/4 of tank left in it and i know that the round trip was only 13miles. I looked at the consumption and it was just below the 19mpg mark. This annoyed me as now will have to wait 30mins in a cue to fill up the car as there is not enough fuel to get me home. also the cracking came back straight away. (the guy probably could hear it over the engine noise)
was not happy with any of this as now i have to change my plans and go baq on the weekend to get the speaker sorted out. :angry:
Could it be that i am just being picky or do i have a right to be angry?
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I'd be proper pissed off !! Call and ask to speak to the service manager as that's not on.
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Yep me too, I'd be well p1ssed off, so what mpg was your car running before you handed it over to the monkey? sounds like he ragged it....GRRRRRRRRRRRRRRR!!!! :angry:
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I'd place a call to the Service Manager and ratinoally explain your concerns to him
(always help to have these in a list on a bit of paper first)
Also, what do you expect from them?
Collect at your convenience and repair said tweeter?
Top up of fuel? etc.
Above all, keep calm and explain that you are so disappointed with their service today.
(not sure if you'll get a VW survery but last time I raised a similar issue of work not being done and got a phone call offering to sort this - whatever it takes!)
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I'd be fuming and I'd also demand on talking to the driver face to face too, put it right on his toes! Let's not forget though some mechanics have a nasty habit of leaving the engine running too. Personally I reset the trip and also make a point of observing what fuel is, plus never let some clown pick my car up.
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Yep me too, I'd be well p1ssed off, so what mpg was your car running before you handed it over to the monkey? sounds like he ragged it....GRRRRRRRRRRRRRRR!!!! :angry:
Thats my name. lol
well on average it was at about 33mpg as i do city driving mainly and thats since i had the car (3months). I know the route the guy took and he should of been getting similar or better fuel economy to what i normally get.
My main issue is the lack of respect he has shown to a customers car. I would not want him handling my mothers golf as she would not notice these things and if he were to have an accident it would cause a massive inconvenience to me.
Just spoke to someone at VW and they are adamant that he is a responsible driver and they are just trying to cover their own back! i gave them all the evidence and they are i complete denial! :angry:
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I'd be fuming and I'd also demand on talking to the driver face to face too, put it right on his toes! Let's not forget though some mechanics have a nasty habit of leaving the engine running too. Personally I reset the trip and also make a point of observing what fuel is, plus never let some clown pick my car up.
I know i had at least another 50 - 60miles of fuel in the car as i was keeping an eye on how many miles a full tank of fuel would get me. also the trip resets after the car has been off for an hour or so.
In 7miles he average 21mpg on the return journey. this is at about 14:30 so there isn't any traffic and roads are dual carriage ways so not that much stopping and starting.
The tweeter issue i will just have to sort out but will not be taking it there!
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I'd be fuming and I'd also demand on talking to the driver face to face too, put it right on his toes! Let's not forget though some mechanics have a nasty habit of leaving the engine running too. Personally I reset the trip and also make a point of observing what fuel is, plus never let some clown pick my car up.
I know i had at least another 50 - 60miles of fuel in the car as i was keeping an eye on how many miles a full tank of fuel would get me. also the trip resets after the car has been off for an hour or so.
In 7miles he average 21mpg on the return journey. this is at about 14:30 so there isn't any traffic and roads are dual carriage ways so not that much stopping and starting.
The tweeter issue i will just have to sort out but will not be taking it there!
Go on record in writing then forward their response to VW UK, you might at least get a tank of juice. I had a similar experience when I picked mine up after having the rear diffuser painted. I instructed them not to clean her, which they didn't. However they did leave the drivers door card with a massive foot print on it - was fecking fuming! They did however ask what I wanted as a sorry and I requested a massive bunch of flowers for the wife.
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Agree with Ginge. I always make sure that I have recorded the mileage upon handing the keys over. In a previous car (Nissan) the dealership added on 65 miles in the space of 7 hours !!
So, complained, and got next service free and a full tank of fuel. I'm sure I could have got more if I escalated my fury, but couldn't be bothered !
Red
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You didn't happen to notice the recorded time for the last journey? As it would add weight to your argument that he horsed it back from the dealers.
I've started to take a pick of the miles / fuel on my phone now before I drop my car off anywhere as its proof and easy done.
Sorry but I'd never let anyone come pick my car up or return it.
1 Because you don't know how their driving it etc
2 I never park anywhere near another car and just know when they take the car back to the dealers, they would probably shoehorn the car in to the tiniest of spaces which would completely stress me out!!!
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A couple of years ago i had to leave my golf pirelli with kettering vw for some warranty issues, what i didnt tell that is the car had full telematics. I caught them when i logged into the car's history practically taking the car out for a thrash, i mean within 2 minutes of starting the car it was doing 110mph+ down a dual carriageway! thats 1 example, and i had all this info in black and white!.
When i went in to confront them i obviously asked to speak to the service manager, you should have seen his face it was him that was the culprit! Without going into the outcome, i have now lost all trust with dealerships, now at least when i take my car in i now have to warn them about what i have on the car.
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check the milage on the service stamp and the milage on the dash now and you will get an idea of whats gone on
there is no way im leaving my car with them when it goes in next month. im insisting on a specific time for the service and iim waiting for the car after the last time they had it and decided to reverse it into a chair.
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You taking yours to Durham mate? I'm going to try there this time as not want to go back to the previous dealer after.last episodes.
As for the miles and mpg I always photograph it when I leave it that way I know what has been done.
To note mine was similar extreme low mpg the reason they left it idling while plugged in the diagnostics. I was shown another car doing the exact same.
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yeah i will be trying durham this time
the times ive needed to go there for parts and to finalise the compensation for a bodged job in their other branch they were very professional and seemed a to take more care of cars/customers.
the parts lad and service desk lad are spot on to deal with and from what ive heard the workshop is run properly so i will use them for my servicing.
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It doesn't make it right but it's got to be expected that some stranger driving your car puts their foot down.
P.s my last 2 mk6's when just below 1/4 of tank used to go down really fast as if there was a hole in the tank so maybe if they have had it running when checking over etc could be right.
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I take photos of everything, like others. I mean, I go as far as the wheels, general pics of the bodywork to show no damage and so on.
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It doesn't make it right but it's got to be expected that some stranger driving your car puts their foot down.
P.s my last 2 mk6's when just below 1/4 of tank used to go down really fast as if there was a hole in the tank so maybe if they have had it running when checking over etc could be right.
Either way should have some common sense and realise that the fuel is low and not to leave the car running if that was the case. i know he didnt do more that 15miles. leaving the car idol would not of caused it to drink through nearly 1/4 of a tank.
The fact that he told me a story about being pulled over by the police at 109mph in a tuned lupo gti (a customers car) cos the customer said to test the high speed performance makes me believe that he was driving irresponsibly. At the time i thought he was exaggerating the story but know i believe him.
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Dealers are generally full of muppets and to be avoided at all costs :rolleyes:
Our local Honda dealer wrote off a customers NSX out showing off to one of the apprentice technicians, outrageous behaviour.
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Same thing happened to me at Pulman Volkswagen. The Sunderland boys picked up my rattling GTi and brought it back with a kerbed alloy and torn tyre side wall, then accused me if doing it. The Durham boys drained a tank of fuel and gave it back with grime on the steering wheel and food crumbs throughout the car.
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dont even talk about pulman sunderland to me.
absolute clowns in there.
my brand new car had a damaged door card, scratched steering column round key hole and scratched headlight. when the headlight was replaced the 'mechanic' decided to leave my front grille sticking out, the bumper was forced on wrong breaking a couple of tabs and leaving the front corner drooping then had the brilliant idea of reversing my car onto an office chair in the middle of the workshop.
luckily i was watching all of this through the showroom window but 2 of the members of staff still called me a liar to my face.
after many arguments, threats of rejecting my 4 day old car and much pain the ass pulman durham made it up to me but sunderland are hopeless.
i fixed the bumper myself as i didnt want them to touch it again.
when the car was brand new the salesman was meant to pick me up and take me to the garage to drive away my new car - last minute i get a phone call saying some pleb was going to drop the car off at my home without asking me. no way i was letting someone drive my brand new car down the A19 not giving a sh!t. he wasnt happy but he sent a driver to pick me up. why arrange something just to back track?
like i said when my car goes in for its service im insisting on waiting for the car so i can see what goes on.
also ive had good customer service from pulman durham so more confident about taking it to them.
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I did reject my car from Sunderland. The only reason I'm still in a Volkswagen is because of the Durham garage. They were really helpful in the end. I'd never go anywhere near the Sunderland garage ever again.
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I Had my car in at the local dealer recently for 6 days to sort out a knock coming from the boot.
90 miles of test drive later, it was returned no fault found.
The noise is still present; shambles.
Ava
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tbh if you game me the keys to your car, it would probably be much lower than 19mpg when you got it back :evil: :evil: :evil:
... in all seriousness I had a similar thing when I got my car back as they had used over a quater of a tank of fuel. I was told this was down to dropping an picking up other cars. Its common practice I heard, and there isnt much you can do about it. Apart from give them the car on empty :wink: :laugh:
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Same thing happened to me at Pulman Volkswagen. The Sunderland boys picked up my rattling GTi and brought it back with a kerbed alloy and torn tyre side wall, then accused me if doing it. The Durham boys drained a tank of fuel and gave it back with grime on the steering wheel and food crumbs throughout the car.
the past day I have been told a couple of storys and I'm rappidly going off the idea.of using pulmans Durham.
But no idea of who to use instead.
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My next Service is booked in at Benfield silverlink. Not sure if they'll be any better. They're all the same tbh!
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Some paranoid folk on this thread .
Its ok to flog the tits off a courtesy car and bring it back empty , but its alright to get you knickers in a twist about a few miles extra in your p&j.
Had my A6 serviced at Mill Audi many moons ago , when i went to collect it , it was being used to collect some parts at Mill Vw about a mile away as part of its road test .
So whats the big deal ? Hardly anything happened on this thread that is worth losing sleep over.
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My next Service is booked in at Benfield silverlink. Not sure if they'll be any better. They're all the same tbh!
Dont let them wash it from experiance. They did the void bushes on our Ibiza. Did a very good job but they washed the car and the paint looked like it had been attacked by a scowering pad, and all protection had been removed, worst looking paint i had ever ever seen. I was not happy as i had just sorted the paintwork a week earlier.
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Some paranoid folk on this thread .
Its ok to flog the tits off a courtesy car and bring it back empty , but its alright to get you knickers in a twist about a few miles extra in your p&j.
Had my A6 serviced at Mill Audi many moons ago , when i went to collect it , it was being used to collect some parts at Mill Vw about a mile away as part of its road test .
So whats the big deal ? Hardly anything happened on this thread that is worth losing sleep over.
when you hire a car YOUR paying to abuse their car - if you choose yo abuse it, which personally i wouldnt as im not a pleb.
when you put your car in for a service YOUR paying THEM to abuse YOUR car and thats acceptable?
if they used my car to pick up/deliver or do anything other then service it i would go of my head.
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Some paranoid folk on this thread .
Its ok to flog the tits off a courtesy car and bring it back empty , but its alright to get you knickers in a twist about a few miles extra in your p&j.
Had my A6 serviced at Mill Audi many moons ago , when i went to collect it , it was being used to collect some parts at Mill Vw about a mile away as part of its road test .
So whats the big deal ? Hardly anything happened on this thread that is worth losing sleep over.
If you can afford to buy new tyres and alloys because the garage damages them then fine. nothing to lose sleep over? You must earn way more than I do.
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Some paranoid folk on this thread .
Its ok to flog the tits off a courtesy car and bring it back empty , but its alright to get you knickers in a twist about a few miles extra in your p&j.
Had my A6 serviced at Mill Audi many moons ago , when i went to collect it , it was being used to collect some parts at Mill Vw about a mile away as part of its road test .
So whats the big deal ? Hardly anything happened on this thread that is worth losing sleep over.
when you hire a car YOUR paying to abuse their car - if you choose yo abuse it, which personally i wouldnt as im not a pleb.
when you put your car in for a service YOUR paying THEM to abuse YOUR car and thats acceptable?
if they used my car to pick up/deliver or do anything other then service it i would go of my head.
+1
Also its the fact you are paying for a professional service and abusing a customers belongings no matter how big or small is not professional!
the issue regarding my service besides the above was that i got a car back with no fuel in it and considering i just paid over £100 for a service i had to fill the car up as there was not enough fuel to even get me home.