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Model specific boards => Golf mk6 => Topic started by: The Doc on 01 August 2012, 18:56

Title: Remapping your car under warranty
Post by: The Doc on 01 August 2012, 18:56
To be done properly when I get 3 spare hours.....

The only way to make a VW dealer diagnostic tool not see that your have had or currently have a remap is to remove the ECU and flash it off the car.

To be 100% sure that this would not be seen at any point the cars ECU would need to be put back to standard by the same method prior to going into the dealers for any work of any kind to avoid detection. (i.e. the dealer may find another fault on the car while it's in that you are not aware of and VW DE may ask for a download etc)

If you self flash your car through the OBD port:

In the event of a large component failure VW DE will ask the dealer to download certain programs from your car, they can then see that it has been flashed too many times or in some cases can't read out the information they require as the "clever tuning company" may have put anti read software in place.

Please feel free to ask further questions on this and I'll try to help  :wink:
Title: Re: Remapping your car under warranty
Post by: mike. on 01 August 2012, 19:00
Does opening the ECU not void the warranty as well?

I thought there were some sort of security screws on the bracket holding the ECU.
Title: Re: Remapping your car under warranty
Post by: The Doc on 01 August 2012, 19:04
Does opening the ECU not void the warranty as well?

I thought they had some sort of security screws on them.

Yes in theory, but you'd need to remove it to see and the security bolts would be in place - it's much easier to plug into the diagnostic port hence the "VW dealer diagnostic tool not see"

When I flash an ECU off the car I remove then replace the security bolts, see the post here :- http://www.golfgtiforum.co.uk/index.php?topic=203496.0
Title: Re: Remapping your car under warranty
Post by: GolfTi on 01 August 2012, 19:55
Does bluefin not reset the flash counter?

My warranty is nearly up with no problems, 30k+ running a bluefin remap so not that worried, interesting to know 100% though.

Never thrashed (for long). Just the odd bit of fun now and again.

This (ed35 chunk thread) is a bit naughty of VW, they could lock the ECUs easily if they wanted, obviously they don't as it would affect sales.

Watch out all you people with rear LED lights/RNS/Xenons/wheels or anything else retro fitted. If VW are playing silly bu9gers then all could, in theory, cause warranty issues.


The remap well worth the tiny risk IMO.
Title: Re: Remapping your car under warranty
Post by: Rhyso on 01 August 2012, 20:02
The majority of ecu's are locked these days.  Try remapping a derv via OBD...........
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 01 August 2012, 20:07
Going to speak to solicitor Tom and get my car back on the drive, sadly not fixed, would like to thank all for there help and advise
Title: Re: Remapping your car under warranty
Post by: ScottA on 01 August 2012, 20:18
Fortunately I have been very lucky in that my clutch was replaced when it was slipping due to a leaky slave cylinder, despite the car being mapped and showing as mapped when VW ran diagnostics on it. I have found a good VW dealership and I am grateful that they helped me out, as they could have refused from the beginning and I would've had a hefty bill to pay on a 2-3 month old car.

It has certainly opened my eyes to the fact that remaps can cause warranty problems. I never had a problem with warranty on my A3 but I didn't really have any serious failures so to speak, only a few little issues every so often. Either way, I would agree it's a small risk to take as a remap totally transforms the car.

Would I do it again? yes

Would I now flash it back to std if I had a new car and it had to go in for warranty work? probably - but I was too tight to pay £100-150 extra for the unit when I had my car mapped, and even then VW might still be able to see it



Title: Re: Remapping your car under warranty
Post by: The Doc on 02 August 2012, 08:15
Cool mate, I'm glad you'd still get her done, I'm just giving people the benefit of my knowledge so you can go forth knowing what's what.
Title: Re: Remapping your car under warranty
Post by: Rhyso on 02 August 2012, 08:18
I think having an upfront and open dialogue with your dealer is also key
Title: Re: Remapping your car under warranty
Post by: ScottA on 02 August 2012, 08:44
I think having an upfront and open dialogue with your dealer is also key

+1 I think it's good ... although they did say "don't do it" and I did anyway but I told them I had. There are a few master techs at the dealer and one is totally anti remap and another has mapped all of his cars and thinks it's great. Just luck of the draw really, I guess if you find someone who's had a mapped car themselves then they will fight a little bit more for you, should they have to.
Title: Re: Remapping your car under warranty
Post by: mkviken on 02 August 2012, 09:10
my dealer is very positive about modifications and mapping etc. they're a VWR distributer and have a demo car all tarted up.

when i asked they said unless a fault was categorically caused by the mod then there would be an issue but otherwise they're not bothered.
Title: Re: Remapping your car under warranty
Post by: The Doc on 02 August 2012, 11:41
I think having an upfront and open dialogue with your dealer is also key

This has nothing to do with your local dealer tbh, VW Germany call the shots and if they void your warranty your dealer will be useless.

Eyes wide open chaps  :wink:
Title: Re: Remapping your car under warranty
Post by: The Doc on 02 August 2012, 12:05
my dealer is very positive about modifications and mapping etc. they're a VWR distributer and have a demo car all tarted up.

when i asked they said unless a fault was categorically caused by the mod then there would be an issue but otherwise they're not bothered.

FYI A VWR remap will void your drivetrain warranty at the moment too - I talked to VW customer services at great length today about the whole thing.

The drivetrain warranty is void if your car is remapped and VW find out.

Title: Re: Remapping your car under warranty
Post by: Raffe on 02 August 2012, 12:49

Eyes wide open chaps  :wink:

This is the main point here, we're all big boys (and maybe girls) who know the risk with tampering and voiding the warranty.

Personally I am waiting until my car is out of warranty next May for engine mods, then I only have myself to blame if something goes wrong.....
Title: Re: Remapping your car under warranty
Post by: Edi35 on 02 August 2012, 13:54
my dealer is very positive about modifications and mapping etc. they're a VWR distributer and have a demo car all tarted up.

when i asked they said unless a fault was categorically caused by the mod then there would be an issue but otherwise they're not bothered.

FYI A VWR remap will void your drivetrain warranty at the moment too - I talked to VW customer services at great length today about the whole thing.

The drivetrain warranty is void if your car is remapped and VW find out.



I thought that VWR offered a warranty to cover this gap or have things changed?
Title: Re: Remapping your car under warranty
Post by: p3asa on 02 August 2012, 16:39
.......... Try remapping a derv via OBD...........


Not necessarily so. Just ask The DOC!!  :laugh:




This has nothing to do with your local dealer tbh, VW Germany call the shots and if they void your warranty your dealer will be useless.

Eyes wide open chaps  :wink:


That's interesting as my local dealer had fliers on all the salespersons desks advertising remaps from a 3rd party.
I wonder how that would have worked if things had went wrong. I would take it as an endorsement if the dealer was advertising it!!

Title: Re: Remapping your car under warranty
Post by: dubber36 on 02 August 2012, 18:04
In my experience I have always been up front with the dealers about remaps.

When we had the 307 we had a problem with the FAP that had to be replaced under warranty. The service manager at the dealers said that the remap may well have contributed towards its premature failure, but would keep quite about it as far as getting the claim authorised with Peugeot. A job's a job to him, so why rock the boat?

Sent from my ipad 5 demo edition
Title: Re: Remapping your car under warranty
Post by: The Doc on 02 August 2012, 18:50
my dealer is very positive about modifications and mapping etc. they're a VWR distributer and have a demo car all tarted up.

when i asked they said unless a fault was categorically caused by the mod then there would be an issue but otherwise they're not bothered.

FYI A VWR remap will void your drivetrain warranty at the moment too - I talked to VW customer services at great length today about the whole thing.

The drivetrain warranty is void if your car is remapped and VW find out.



I thought that VWR offered a warranty to cover this gap or have things changed?

They offer it but no aftermarket warranty I'm aware of will give you the full coverage of a full VW warranty.
Title: Re: Remapping your car under warranty
Post by: Jimmymature on 02 August 2012, 22:27
To take out the hassle of all this worry, my next car will have all the power I want out of the box....


Although, never say never.....



Jim
Title: Re: Remapping your car under warranty
Post by: The Doc on 02 August 2012, 23:26
To take out the hassle of all this worry, my next car will have all the power I want out of the box....


Although, never say never.....



Jim

What BMW car would that be then?  :wink:
Title: Re: Remapping your car under warranty
Post by: Mr GTD on 02 August 2012, 23:29
To take out the hassle of all this worry, my next car will have all the power I want out of the box....


Although, never say never.....



Jim

What BMW car would that be then?  :wink:

Hmmmmm! I wonder :laugh:
Title: Re: Remapping your car under warranty
Post by: ScottA on 02 August 2012, 23:32
I think the problem is, remaps give large gains for a repetitively small amount of money, and ultimately shouldn't cause any problems, therefore it doesn't matter what power you have to begin with - 100bhp or 500bhp, you will eventually get used to that power and the remap will liven it up a bit more, in addition to improving the power delivery etc
Title: Re: Remapping your car under warranty
Post by: Big_Dave on 03 August 2012, 15:31
The long and short of the whole issue is this though...we all know through common sense that car companies (or any manufacturer for that matter) will do their level best to get out of paying for warranty work, whether this seems fair or not. If you change the power output, realistically the only items on the car that they won't try to wriggle out of are a) something not electrical and b) something not related to the car moving.

So yes, it's a kick in the teeth when the manufacturer makes it hard work, and yes it may seem unfair and I feel for ED35chunk. But why are we surprised?! It's one person against the biggest car manufacturer in the world, through a VW franchise. And even if the dealer tells you that there wasn't enough oil in the box, they'll report something different back to VW as they're essentially backstabbing VW for telling you they filled it 'just so everything seems in order'. If he was truly on your side they wouldn't have filled it.
It's your (with the mappers help) job to prove that the map isn't to blame...but how are you going to do that?! These issues are the opposite of our justice system (innocent until proven guilty)

And after what I saw whilst working in my BMW dealer for a few months, you'd stay away from them too... :rolleyes:
Title: Re: Remapping your car under warranty
Post by: RickS on 04 August 2012, 10:34
These issues are the opposite of our justice system (innocent until proven guilty)


Sorry Big_Dave, but it's not the opposite of our justice system; if you've had a remap and they know about it that makes you "guilty" of breaching the warranty terms. You can then plead mitigation [i.e. the remap had nothing to do with the problem]
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 04 August 2012, 11:10
U only lose power train warranty tho all is covered for 3years bar engine turbo gearbox driveshafts
Title: Re: Remapping your car under warranty
Post by: ScottA on 04 August 2012, 11:26
I would go to the top, robert.hazelwood@volkswagen.co.uk and demand a call back from Robert himself and not one of his assistants. No harm in trying.
Title: Re: Remapping your car under warranty
Post by: ScottA on 04 August 2012, 11:44
I was supposed to post that on the other thread but oh well  :grin:
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 04 August 2012, 13:03
Lol when I called the excutive office first thing they asked is how u get this num lol
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 04 August 2012, 13:05
I'd have to have to call him as would take 3 years to inform him via email
Title: Re: Remapping your car under warranty
Post by: ScottA on 04 August 2012, 13:24
I'd have to have to call him as would take 3 years to inform him via email

I'd explain the basics and ask for a personal call back considering the trouble you are having to explain the situation fully
Title: Re: Remapping your car under warranty
Post by: Snoopy on 04 August 2012, 13:37
This coment has no relation to the current on going case on here.
so no one take it personal its just my bitter view.
If you remap you take the risk, you know the risks, and you take the chance.
That's why I would never do it if i was going to while the car is still under warrenty, its a get out of free card for the manufacture and if anything happens in year 3 good luck as vwuk are even more strict.
Sorry but we know the risks. you pay the price.
This idea of tunning companies (not all) admitting they contributed to or caused any failure is laffable imo. Been there suffered that!!!!! Then their fan boy pushers will always shout you and others who had problems down. Some just say not our map. Some may help if you have a.'special relationship'  but general punter good luck as i said been there, suffered that, paid the.price....


Title: Re: Remapping your car under warranty
Post by: Jimmymature on 04 August 2012, 14:21
Best thing to do is get the map from the VW dealer themselve, I hear some VW dealers do maps. I would love to see them blame it on.... er.....themselves....

Or get the new Focus ST and get the factory supported Mountune map.

Jim
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 04 August 2012, 15:59
Soz don't like fords
Title: Re: Remapping your car under warranty
Post by: Edi35 on 05 August 2012, 08:00
Soz don't like fords

+1, or BMW or Honda or ............. the list goes on  :smiley:
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 05 August 2012, 11:59
I fault long and hard about changing from vw the only car I'd have unless I made it on the lotto would be a rs3,
Title: Re: Remapping your car under warranty
Post by: Exonian on 05 August 2012, 13:58
I wonder just how many cars VW dealers have taken back in part ex that have maps on them? Lots I bet.
What happens to the unsuspecting owner of one of these cars if a turbo or gearbox goes on one of these then if VW dealers are looking for tell tale signs of maps now? Big trouble between new owner/dealer who unsuspectingly sold it/VW UK!!!
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 05 August 2012, 14:46
Prob a few slipped thro the net i part ex my gt tdi with remap
Title: VW Warrenty what it covers and does not
Post by: Snoopy on 05 August 2012, 15:45
VW Warrenty makes interesting reading

http://www.volkswagen.co.uk/owners/warranty/factory/terms

Terms and Conditions
 Benefits
Terms & conditions

Details of your Factory Warranty

The Factory Warranty is made up of the following terms and conditions

General Conditions

All new Volkswagen passenger cars purchased from an Authorised Retailer in the United Kingdom qualify for a 3 year vehicle warranty consisting of a 2 year/unlimited mileage warranty and a 3rd year warranty with a 60,000 mile limitation.
 
After the first two years of your warranty, your vehicle will be covered by a third year Volkswagen authorised network warranty if:
 •The vehicle has not exceeded 60,000 miles
•The vehicle was imported by Volkswagen UK and supplied through the United Kingdom Volkswagen authorised network
 
This warranty will terminate on the anniversary of the third year from the date of original registration or at 60,000 miles, whichever is soonest.
 
Should the mileage exceed 60,000 miles within the first two years, the two-year manufacturer's warranty will still be valid, but you will not automatically have a third year of warranty.
 
Once the three-year warranty has expired, you can purchase a further warranty for additional years and higher mileages.
 
Please contact any member of the Volkswagen authorised network for further information.
 
Items where the lifetime of the component is or can be influenced by driving style and external factors will only be considered under the terms of the warranty for a period of six months or 6,500 miles (whichever is soonest).Beyond that limit, the defects must be classified as wear and tear and will not be covered by the Volkswagen warranty.
 
Components subject to wear and tear include, but are not limited to:
 •Brake linings and disc pads
•Clutch release bearings
•Clutch pressure plates and centre plates
•Tyres
•Wiper blades (wiper rubbers have no warranty owing to their conditions of use)
•Seat and backrest covers
•Floor coverings
•Spark plugs
•Batteries for key fobs and alarms
•Light bulbs
•Shock Absorbers
 
Mechanical adjustments after six months or 6,500 miles (whichever is soonest) are also excluded from warranty cover such as:
 •Adjustments to doors, flaps, boot lids, bonnets, sunroof
•Brake adjustment
•Clutch adjustment
•V belt adjustment
•Ignition adjustment
•Headlight adjustment
•Steering geometry adjustments
•Wheel balancing
 
Filters, gaskets, lubricants and sundry items are only accepted as part of a valid repair.
 
The warranty is not affected by any change in ownership of the vehicle.
 
Any defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered. This must of course be within the warranty period.
 
In the event of warranty repairs being necessary, any member of the Volkswagen Authorised Network will be able to carry out any rectification work under the terms of the manufacturer's warranty.
 
Any part which is replaced becomes the property of Volkswagen. Any replaced parts are covered for the unexpired period of the vehicle warranty.
 
You will complete any forms, give details and furnish any proof required in relation to a claim that Volkswagen or its authorised network may require.
 
Volkswagen reserves the right to appoint its own or an independent consultant engineer to inspect the vehicle prior to repair or replacement of the part(s) covered.
 
No party, other than Volkswagen, may amend the terms and conditions of the warranty in any way.

Travelling Abroad

Travelling abroad within the first 2 years of your warranty
 
In the event of warranty repairs being necessary when travelling abroad, any member of the Volkswagen Authorised Network in the country you are visiting will be able to carry out any rectification work under the terms of the manufacturer's warranty. They will require the vehicle information data details contained in the front of your vehicle's service schedule booklet to enable them to carry out the repairs. They will undertake the repairs free of charge.

Travelling abroad within the 3rd year of your warranty
 
Should your Volkswagen suffer a manufacturing defect covered by the 3rd year warranty while outside the United Kingdom, the repair must be carried out by a member of the Volkswagen Authorised Network in that country. The cost should be settled by you with the Repairer, and a claim made for reimbursement through your local member of the Volkswagen Authorised Network in the UK. In order for reimbursement to be possible the repair invoice must be returned to a UK Authorised Repairer within 14 calendar days of the invoice date.

Servicing

Your vehicle should be serviced in accordance with the manufacturer's recommendations. Any damage to or defect in the vehicle caused by poor or insufficient servicing will not be remedied under the vehicle's warranty. Please ensure that you maintain sufficient records to enable our Authorised Network to confirm that the vehicle has been appropriately serviced. In any event, please ensure that the service schedule booklet in your vehicle is stamped by the business carrying out the service work.

Exclusions

Types of damage not covered by warranty includes, but are not limited to:
 •Damage caused by your failure to take all reasonable steps to prevent mechanical damage from occurring, for example, taking appropriate action in the event of warning lights appearing.
•Damage or defects caused by not having the vehicle serviced in accordance with the manufacturer's recommendations.
•Damage or defects caused by improper use of the vehicle, neglect, or use of the vehicle for motor sports activities.
•Accident damage.
•Damage to paintwork, chrome or a convertible top caused by climatic, thermal, chemical or industrial pollution.
•Windscreen or glass breakage after a period of 1month/600 miles (whichever is soonest) from date of vehicle first registration.
 
Items which are excluded from warranty cover include but are not limited to:
 •Components or equipment which are not part of the vehicle at the point of original manufacture.
•Fair wear and tear items, such as brake pads, brake discs, brake and clutch linings, wiper rubbers, spark plugs, bulbs and fuses, tyres, carpets and seat covers.
•Fluids, oils and coolants (except as part of a valid repair).
•Bodywork, unless the vehicle is subject to the Volkswagen anti-perforation warranty.
•Components, equipment or software (Chip tuning) which are not part of the vehicle at the point of original manufacture (unapproved modifications)
 
Please also note that wheel balancing and wheel alignment will not be carried out under the terms of your warranty, as the frequency with which this needs to be done depends on driving technique and road conditions.
 
Routine maintenance and servicing is not covered by the warranty.
 
Incidental or consequential costs such as hotel charges, car hire, loss of personal effects or income are not recoverable under the terms of the warranty.

Replacement parts warranty

All Volkswagen Original replacement parts carry a warranty for a period of 2 years/unlimited mileage, from the date of purchase. Items with warranties in excess of 2 years will be advised to you at the time of purchase. The 2 year warranty does not apply to parts fitted under the terms of the vehicle warranty, which are warranted for the remaining period of the vehicle warranty.

Title: VW Warrenty what it covers and does not part 2
Post by: Snoopy on 05 August 2012, 15:45
Part 2 stupid max size of post rule

Accessories warranty

If you specify a Volkswagen Authorised Network approved, supplied and fitted accessory, at the time of vehicle purchase and it is included in the purchase price, this accessory is covered for the 3 year warranty. If you purchase a Volkswagen Authorised Network approved supplied and/or fitted accessory, after delivery, then the accessory is covered for 2 years/unlimited mileage, from the date of purchase. If you specify an accessory that is not approved, the terms of warranty, if any, should be clarified with the manufacturer of that accessory.

Three-Year Paint warranty

All Volkswagen passenger cars are provided with a warranty for a period of 3 years from the date of first registration against any manufacturing defects with the paintwork.
 
The only preconditions are:
 •The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered. This must of course be within the warranty period.
•The defect must not be due to external influences such as accident damage, climatic, thermal, chemical or industrial pollution, insufficient care or maintenance. This will be determined by the member of the Volkswagen Authorised Network at the time of inspection.
 
Body protection warranty

All current Volkswagen vehicles are fully protected during manufacture against through corrosion for 12 years from the date of first registration.
 
The only preconditions are:
 •The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered and within the warranty period.
•The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
•A member of the Volkswagen Authorised Network must be advised about any rusting as soon as it is found.
•All body repairs will be carried out promptly in accordance with the manufacturer's specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained.
 
Volkswagen Authorised Network workmanship warranty

Members of the Volkswagen Authorised Network give a warranty for their workmanship on all repairs and servicing. The warranty on repairs is 1 year/12,000 miles from the date of the work, whichever occurs first. Should any repairs be required in that period on work carried out by a member of the Volkswagen Authorised Network, the original Repairer will carry out such repairs free of charge, provided:
 •Repairs are required as a direct result of faulty workmanship by that member of the Volkswagen Authorised Network.
•Repairs are not required due to normal wear and tear or other exclusions. Items replaced under the terms of this warranty become the property of the Volkswagen Authorised Network. A member of the Volkswagen Authorised Network may choose to pay for work under this warranty to be carried out by another member of the Volkswagen Authorised Network.
 
Volkswagen Extended Warranty

Once the original warranty has expired, you can purchase an Extended Warranty. There is a wide range of cover available, depending upon the age, engine size and mileage of your car, so there's bound to be one that's right for you. Your Volkswagen Retailer will be happy to discuss the options with you or visit our Extended Warranty section for more detail.
Title: Re: Remapping your car under warranty
Post by: Exonian on 05 August 2012, 16:06
Grey area then really when it comes to re-maps as only the ECU software is modified so it's only that which hasn't been serviced under the factory recommendations. Just for arguments sake...


When you lease or HP a car it does state that you must not modify it - it's not so clear on the warranty conditions though what you can and can't do.
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 05 August 2012, 18:08
So can I say only my ecu is out of warrenty
Title: Re: Remapping your car under warranty
Post by: The Doc on 05 August 2012, 23:07
So can I say only my ecu is out of warrenty

No lol  :lipsrsealed:
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 06 August 2012, 00:01
Lol why not only that part is modified  :smiley:
Title: Re: Remapping your car under warranty
Post by: Buck on 06 August 2012, 10:34
;)

As a result of the modification to the ECU you have potentially impacted on other components within the vehicle.
Any failure of these parts that would be deemed to have been affected by the change to the ECU will not be covered by warranty.


Its like putting a pressurised water/heating system into your home then your existing shower starts to leak (because it's not designed to work with high pressure systems0  The shower isn't covered under warranty as the fault was the boiler/cylinder not the shower itself)  :smiley:
Title: Re: Remapping your car under warranty
Post by: MAW73 on 06 August 2012, 12:34
To take out the hassle of all this worry, my next car will have all the power I want out of the box....


Although, never say never.....



Jim

What BMW car would that be then?  :wink:

BMW are releasing a M Performance Power Kit for the 125i soonish which would equal no warranty problems.

Think it's expensive though.

Title: Re: VW Warrenty what it covers and does not
Post by: dubber36 on 06 August 2012, 12:55

Travelling abroad within the 3rd year of your warranty
 
Should your Volkswagen suffer a manufacturing defect covered by the 3rd year warranty while outside the United Kingdom, the repair must be carried out by a member of the Volkswagen Authorised Network in that country. The cost should be settled by you with the Repairer, and a claim made for reimbursement through your local member of the Volkswagen Authorised Network in the UK. In order for reimbursement to be possible the repair invoice must be returned to a UK Authorised Repairer within 14 calendar days of the invoice date.


Jeez, that would put a bit of a dampener on the holiday if your gearbox fell apart and you had to find the money to fix it before you could get home.
Title: Re: Remapping your car under warranty
Post by: Buck on 06 August 2012, 16:10
That'd be a creaky credit card whilst they reimbursed!  :huh:
Title: Re: Remapping your car under warranty
Post by: Steve30 on 06 August 2012, 16:37
That'd be a creaky credit card whilst they reimbursed!  :huh:

You can see VW customer services reimbursing 4k credit car bill  :rolleyes: This has become really damging towards VW and there just isnt the consistancey across the dealerships ie some do some dont?  Why does one dealership do it and the others dosn't??? :rolleyes: :rolleyes:
Title: Re: Remapping your car under warranty
Post by: dubber36 on 06 August 2012, 16:59
That'd be a creaky credit card whilst they reimbursed!  :huh:

I don't even have a credit card, so I'd be fecked.

My AA breakdown cover will repatriate us and the car, so I guess that's what most people would have to do.
Title: Re: Remapping your car under warranty
Post by: Buck on 06 August 2012, 18:01
That'd be a creaky credit card whilst they reimbursed!  :huh:

You can see VW customer services reimbursing 4k credit car bill  :rolleyes: This has become really damging towards VW and there just isnt the consistancey across the dealerships ie some do some dont?  Why does one dealership do it and the others dosn't??? :rolleyes: :rolleyes:

Agreed - and I wouldn't be holding my breath whilst they decided on what seems to be the flip of a coin  :shocked:

All I can go by is the dealings with VW customer services who have been OK but again, depends on who you are lucky (or unlucky) enough to speak to.

Trouble is most manufacturers now will start off with a won't attitude and only if proved beyond question will they then give in
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 06 August 2012, 18:21
today i fault my cars gearbox was being taken out to find the fault with the box, when i turnt up it was fully cleaned after my instructions not to clean it! and sitting out side the showroom? when i asked why it was not in workshop they told me they aint going to take box out as that wuldnt find anything its the clucth our the mechatronics? the clutchs inc fitting 700 pounds as for the mechatronics they have to check to see if vw will do that under warrenty
Title: Re: Remapping your car under warranty
Post by: dubber36 on 06 August 2012, 18:24
there just isnt the consistancey across the dealerships ie some do some dont?  Why does one dealership do it and the others dosn't??? :rolleyes: :rolleyes:

Many B5.5 Passat owners like me are finding this as our front wings are starting to rust.
Title: Re: Remapping your car under warranty
Post by: Steve30 on 06 August 2012, 20:51
today i fault my cars gearbox was being taken out to find the fault with the box, when i turnt up it was fully cleaned after my instructions not to clean it! and sitting out side the showroom? when i asked why it was not in workshop they told me they aint going to take box out as that wuldnt find anything its the clucth our the mechatronics? the clutchs inc fitting 700 pounds as for the mechatronics they have to check to see if vw will do that under warrenty

This smells of bulls*t the clutch my ars* I just dont believe it sorry ,but 700 quid for a clutch  :sick:
Title: Re: Remapping your car under warranty
Post by: mike. on 06 August 2012, 21:08
Sounds like they haven't even tried to look at it or couldn't be bothered.
I wonder if they have even contacted VWUK as they don't seem to know what the warranty position is.

The clutch pack is £240 so they are charging £460 for labour  :shocked:

The mechatronics unit is £1300
Title: Re: VW Warrenty what it covers and does not
Post by: Mr GTD on 06 August 2012, 21:59

Travelling abroad within the 3rd year of your warranty
 
Should your Volkswagen suffer a manufacturing defect covered by the 3rd year warranty while outside the United Kingdom, the repair must be carried out by a member of the Volkswagen Authorised Network in that country. The cost should be settled by you with the Repairer, and a claim made for reimbursement through your local member of the Volkswagen Authorised Network in the UK. In order for reimbursement to be possible the repair invoice must be returned to a UK Authorised Repairer within 14 calendar days of the invoice date.


Jeez, that would put a bit of a dampener on the holiday if your gearbox fell apart and you had to find the money to fix it before you could get home.

and also if your away longer than 14days....
Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 06 August 2012, 22:10
madness aint it, if vw wont pay then what part shall i try first they cant even tell me what it is wrong with it, vw uk just said 4.5 k fitted for new box and dealer are saying we shuldnt even be looking at it as vw dont want to know
Title: Re: Remapping your car under warranty
Post by: Dawnskaybug on 07 August 2012, 18:35
This is a big topic on the US GTI boards about every 3rd day.
What I can tell you.
1. I have an APR k04 kit a little bit more than a 20hp Remap(flash). If my ECU is messed up because of APR OR their dealer I have yet seen a case where either the dealer or APR made it right. This is what APR is known for. Making things right. Now that APR has a UK headquarters in Milton Keynes its alot easier to talk to them then your dealer waiting till 3pm for APR to open in the states. Now US GTIs ECUs are encrypted so you have to open the ECU and short it out or something like that and then reflash it this is causing 99% of the problems not the flash itself but the handling and resealing of the ECU. UK cars are next with this so in 2013ish 70% of the UK tuners will not be able to flash VWs.

2. I dont know UK laws with modifying cars but the ECU is pretty much the BRAINS of the car. so technically almost everything gets a signal from the ECU someway somehow. Could a dealer say your tranny went bad because of a flash? Sure more power =s more wear and tear. But so can fitting bigger and heavier alloys on your car.  This lies the problem. Was the part that went bad due to the flash? How can you prove it wasn't? The ECU controls alot of things that are all tied in together. Does the dealer need to prove it was or just knowing the car is mapped enough to deny any warranty?



Before the GTI I had a Jeep that was lifted with 37" tires. @ 19k miles I took it in to get some things fixed. I called on the status of it and the told me its good to go. You owe us $7500 for repairs...  Jeep totally revoked my whole warranty due to my modifications. I got them to pay for what I brought it in for since I was under the pretense that everything was covered under warranty but was SOL from then on.   
Title: Re: Remapping your car under warranty
Post by: Snoopy on 07 August 2012, 18:48
madness aint it, if vw wont pay then what part shall i try first they cant even tell me what it is wrong with it, vw uk just said 4.5 k fitted for new box and dealer are saying we shuldnt even be looking at it as vw dont want to know
from the fault description I would put money on it been the mecatronic unit.
Take it to a vw specialist they will be able to diagnose the problem better if a mechanic can actually see the car.
I would ask if the dealer will sell you the mecatronic unit at cost as a good will gesture.


Title: Re: Remapping your car under warranty
Post by: Ed35 chunk on 07 August 2012, 20:10
There are no fault codes at all does this mean it culd be the clutch ?