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General => General discussion => Topic started by: Wazzzer on 20 June 2012, 20:39
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Just digging up the current patio to replace it and we've found the incoming water pipe which is only 125mm below the surface. Now it looks like this pipe goes from a stop cock in our house out to the boundary with no means of shutting it off. It also looks like it's shared with next door.
I want to know if this pipe can be replaced by the water board without it costing us. I think I'm right in thinking it's a communication pipe which is their responsibility?
The pipe is looking rotten and seems to be weeping in places so we'd like it sorted ASAP
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call them directly and have a chat with them
http://www.southernwater.co.uk/Environment/Leakage/default.asp
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I would but I got to get the kids to bed etc so can't phone until tomorrow, just wanted to make sure I am thinking along the right lines with it :wink:
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United Utilities trainer friend:
Private pipe. Water board only responsible for ones outside property boundary
HTH
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EDIT - seems you may be right, will get onto the blower tomorrow to confirm. Worst vase scenario is it might leak a bit more to claim on the house insurance lol
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There responsible up until the boundary, after that up until it is in your house is your responsibility
What's pipe made off??
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looks like iron :huh:
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Galvanised pipe!!
If you plan on having your patio down for a good few years! Get shot of it! And replace it stop cock to stopcock!
Peace of mind! And 25mm polly pipe is cheap enough!
How longs the run?
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I had a leak just inside my boundary caused by the weather last winter. Cost me £400 to sort, but the water board give you a one time grant to fix it. (Well SW Water do anyway). It took me a fair while to sort it out though! :shocked: They tried fobbing me off saying I'd tried to claim outside the time period between work and contacting them that they state - wrong! That they had written me letters stating my usage was unusually high - wrong, blatant f**king lie!, and that I had claimed previously during the winter it happened! - Wrong, I asked them the best course of action and the procedure for it! This was all after them "reviewing my claim" on every one of these excuses! I sent all letters by special delivery signed to make sure they got them, but in the end I had to write a very sh!tty letter stating I was now beginning legal proceeding due to the stress and worry they were causing me due to their blatant lies. I had all the evidence to support this, and they also wanted £700 in water bills through what had been wasted due to the leak. They sent me a letter the next week appologising profusely, and promised my claim would now be processed correctly stating an "administrative error had occurred"! They wrote off the wasted water, gave me the £250 grant, and gave me £400 as a "good will gesture"!
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I don't know mate, it ducks down under the wall and into next doors garden by the look of it. And not a stop cock in sight apart from the seized one in my house :sad:
I'll get a pic in the morning
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Let us know mate! Could always rerout it,
If only u didn't live on a island :laugh:
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There responsible up until the boundary, after that up until it is in your house is your responsibility
What's pipe made off??
Not sways the case as waste on an open sewer shared by neighbours along a run of houses built before sometime in the 30s can be responsibility of the water board as was the case for me. Friend told me the act change to make it easy to get a response. Also hot a replacement iron for the inspection joke from them. Always worth pursuing or asking.
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Sewage is a differnt ketal of fish. Hang tight
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as this layman understands it.. you are responsible for everything up to your water meter
doesn't help that my water meter was leaking, reported, but I still got a £1300 bill.. they said they were sending through a revised bill, but that was over a month ago and so far.. nothing!
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its a long shot but is there a stop cock in the neighbours for it could be that they have control for the 2 properties
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its a long shot but is there a stop cock in the neighbours for it could be that they have control for the 2 properties
yes very possible
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When I struck a pipe in my back garden a few years back I called their emergency leak line, who sent someone, who came pretty much straight away. They eventually found the stopcock and shut it off. That took out six houses. There was no quibbling, they replaced the pipe and put in an outside stopcock on my house.
Have your wife and kids about you and a 12' fountain of water next to you - seems to clear away any issues pretty fast, especially if your neighbours come out and start berating the blokes who're on call-out because they don't have any water. :grin:
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If you end up replacing it, have a go at getting it to more like 400mm below ground level to ensure a bit of frost protection.
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There responsible up until the boundary, after that up until it is in your house is your responsibility
What's pipe made off??
Not sways the case as waste on an open sewer shared by neighbours along a run of houses built before sometime in the 30s can be responsibility of the water board as was the case for me. Friend told me the act change to make it easy to get a response. Also hot a replacement iron for the inspection joke from them. Always worth pursuing or asking.
Our house was built in 1894 and has a shared water supply and a shared waste. The waste is the responsibility of the Local Authroity (although they engage Thames to fix it). The supply pipe only has a stopcock in the road and in each house. Southern told me that they are responsible for the pipe in that case. Not sure I believe them, but would be helpful to find out definitely.
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When they resurface the pavements the contractors have a habit of tarmacing over the access to the stop valve in the pavement,call out your local water board and ask them to find your stop valve.
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right a bit of an update.
Girl from the helpline couldn't really understand my description so someone is coming out under the pretence of looking for a leak but at least I will get some advice from someone physically looking at the problem.
Our water is definitely branched off and it looks like the supply from the main goes through the neighbours house (there is a stop cock in the pavement in front of their door) then tees off to come to us. Handy to know they have the majority of the supply pipe in there but I guess we're just as responsible for costs as they would be as it's shared?
Hoping the bloke will be here tomorrow to advise us on what we can do. It would be nice to replace the stop cock in our house before the meter as it's seized solid lol
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I think next door may take the 'mines fine so why do I have to pay for it' stance just like ours. We live in an old house which did have a shared water supply.
Every time they used the bath or shower we would completely loose water pressure. So halfway through a shower or filling the bath it would turn to just a dribble :angry:
But seeing as they never had any problems they would contribute to the cost of separate lines. Ended up digging up the back garden and driveway (about 30m) and run a 25mm plastic pipe before the water board would come out to connect it up to the mains.
Swings and round abouts though as we also share a sewage main (main runs through the back garden) with them and when their drain blocks we take the f**k it stance. Their problem they sort it :lipsrsealed:
So don't hold your breath for them paying anything