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General => General discussion => Topic started by: Toby on 18 June 2012, 22:16
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Get a call at 7 o clock from a guy who's toilet ' sounds like a bird singing' so I go there 45 min drive, diagnose the problem, new ball valve! He wont accept that, so I replace it anyway like for like, works fine, no need to touch it.
Then he nearly falls over at the price, sorry mate There the prices....
I know this job is guna come back and bite me on the arse!!
Just get a call from him, ' the noise is back' and he's in the bathroom making it do the noise, and wants me to go out now! Emergency? No
Some people just can't face they don't know what there on about! And why does be feel the need to touch it!
I give up! Roll on next week
/ rant over
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Customers, who needs 'em hey? :grin:
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Only to pay my wages but I'm not appreciated at work, none of the plumbers are, told them I need half day Friday coming ( for a medical for a new job) didn't tell them that
She said no, and asked why, I said for a medical .... She replied what for u got cancer or something?
Hello...I'm 21... :huh:
Can't wait to leave :angry:
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1, you CAN get cancer at 21.
2, they MUST let you off for an interview if applying for another job IF you are being made redundant (otherwise they don't have too if you are leaving of your own free will, afaik) though you probably need to give them sufficient time to cover you.
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So you replaced the ball valve and it isn't fixed. Well clearly that wasn't the problem then.
It isn't an emergency but you can't get the arse because what you changed didn't fix the issue.
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1, you CAN get cancer at 21.
2, they MUST let you off for an interview if applying for another job IF you are being made redundant (otherwise they don't have too if you are leaving of your own free will, afaik) though you probably need to give them sufficient time to cover you.
If you have an interview for another job, i don't think your employer can stop you, providing enough notice is given.
Leaving by free will or not.
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So you replaced the ball valve and it isn't fixed. Well clearly that wasn't the problem then.
It isn't an emergency but you can't get the arse because what you changed didn't fix the issue.
It is the issue, i just know that as soon as i left he would have been in there fidaling.
Regards to the interview etc,
Medical is protocal i need that bit, next week iv got 2 courses for new career , so the week after that i shall be bombarding for new jobs, there is talks of us loosing jobs atm as one guys already got the boot, but atm there attitude is ' if you dont like it bring your keys back to the yard'
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Another one of those 'OP is shot down in flames' threads.
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Your obviously a highly skilled plummer so take your talent somewhere else..
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Another one of those 'OP is shot down in flames' threads.
No.
Low and behold, go there this morning hes broken the ball valve with his fidaling! No reason to which why he even had the lid off.
New one in. Tested and waited around for a hr.
.....
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last customer we had like that was a cocky f**k*r i got nothing against being cocky but dont tell me how to do my job.... he was told if he dont watch his lip he's going in the cement mixer he was a lovely chap after that :laugh:
and all the best with the future plans for a new job dude company your with now sound like a bunch of cnuts
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Lol!
Fingers crossed it happens quick, but its a hard industry to get into.
Lucky to have a job these days....
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we had a problem with the toilet a few weeks ago
the plastic washer securing the handle had degraded so the handle wouldn't function, everything else was working perfectly
its a rental property so informed the landlord
the plumbers came out, i wasn't in at the time, they replaced the cistern to some turbo 3000 unit, installed it and the handle was as loose as a goose and in the 'down' position before you flushed it
now although we didn't pay for the work it was still very lame workmanship and also carrying out unnecessary work is unforgivable in my opinion
i called them back out and this time i was IN :evil:
told the bloke who came out that they had done unnecessary work and that the handle wasn't functioning properly
he said that it wouldn't have been done had it not needed to be replaced... and that the turbo 3000 (or whatever the fcuk it was) is an excellent cistern - my reply was that it could lay fcuking golden eggs, sing me a lullaby and lick my arse clean when i sh!t... it STILL DIDN"T NEED TO BE REPLACED and THE FCUKING HANDLE STILL DOESN'T WORK
obviously it was too late to do anything about the cistern, he altered the handle position - this time to VERTICAL and said that he would be back to fix it into the correct position
that was about two weeks ago and they still haven't been back
PLUMBERS - ARRRRRRGH :angry: Drayton Boiler Services in Berkshire - DO NOT USE
and you wonder why that industry has a bad rep?
Toby - you might be right... but the CUSTOMER IS ALWAYS RIGHT (even if they are wrong) - TREAT THEM LIKE GOLD DUST. did you agree a price beforehand?
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golden eggs and lullaby :grin: :laugh:
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Some of them are 'multi skilled, specialize in nothing' who work for 'maintenance' companies.
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Toby - you might be right... but the CUSTOMER IS ALWAYS RIGHT (even if they are wrong) - TREAT THEM LIKE GOLD DUST. did you agree a price beforehand?
not nessasarly so, some customers are utter thingys and most defantly arn't gold dust. usd to try and keep them all happy, now i politely tell them to f**k off.
the proof there not gold dust is when you politly tell them to f**k off and they come back - gold dust dosent come back. at this point you just have to ensure the price makes dealing with them worth it.
i have one customer i charge £15 per hour more than the rest, he knows it and why. that much of a PITA i still try and avoid going there i at all possible. tho most are excelent to deal with so get a better deal
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Another one of those 'OP is shot down in flames' threads.
No.
Low and behold, go there this morning hes broken the ball valve with his fidaling! No reason to which why he even had the lid off.
New one in. Tested and waited around for a hr.
.....
How the f**k did he break the ball valve?
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Another one of those 'OP is shot down in flames' threads.
No.
Low and behold, go there this morning hes broken the ball valve with his fidaling! No reason to which why he even had the lid off.
New one in. Tested and waited around for a hr.
.....
How the f**k did he break the ball valve?
prob tryin to sit on it not the toilet :grin:
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I am a customer yet I got called a cnut yesterday :lipsrsealed:
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I am a customer yet I got called a cnut yesterday :lipsrsealed:
You a cnut?! Surely not! :shocked:
Fess up, what did you do?
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PLUMBERS - ARRRRRRGH :angry: Drayton Boiler Services in Berkshire - DO NOT USE
and you wonder why that industry has a bad rep?
That's the problem right there. Someone sent in the boiler engineers to attend to a plumbing fault. To be fair, a toilet cistern handle replacement is a handymans job, not a skilled tradesman. The rental agency should know better. But I suspect they use one firm for all their plumbing and heating needs, for simplicity. Not the way forward in my view.
There's a world of difference between a plumber and a heating engineer. Plumbers should stick to bathroom suites and kitchen sinks etc,., and heating engineers should stick to heating.
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Get a call at 7 o clock from a guy who's toilet ' sounds like a bird singing' so I go there 45 min drive, diagnose the problem, new ball valve! He wont accept that, so I replace it anyway like for like, works fine, no need to touch it.
Then he nearly falls over at the price, sorry mate There the prices....
I know this job is guna come back and bite me on the arse!!
Just get a call from him, ' the noise is back' and he's in the bathroom making it do the noise, and wants me to go out now! Emergency? No
Some people just can't face they don't know what there on about! And why does be feel the need to touch it!
I give up! Roll on next week
/ rant over
Toby the ball valve could be making a humming noise because the water pressure is too high. The ball valves are made very cheaply and too much pressure causes them to vibrate/hum. throttle it back with the isolation valve below the toilet to reduce the flow.
But then again what do i know? i'm a heating engineer :grin: :grin: :grin: :grin: :grin:
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last customer we had like that was a cocky f**k*r i got nothing against being cocky but dont tell me how to do my job.... he was told if he dont watch his lip he's going in the cement mixer he was a lovely chap after that :laugh:
and all the best with the future plans for a new job dude company your with now sound like a bunch of cnuts
That's a bad attitude and a good way to make sure you don't get employed. If someone employs you, listen, it's their money, their property.
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PLUMBERS - ARRRRRRGH :angry: Drayton Boiler Services in Berkshire - DO NOT USE
and you wonder why that industry has a bad rep?
That's the problem right there. Someone sent in the boiler engineers to attend to a plumbing fault. To be fair, a toilet cistern handle replacement is a handymans job, not a skilled tradesman. The rental agency should know better. But I suspect they use one firm for all their plumbing and heating needs, for simplicity. Not the way forward in my view.
There's a world of difference between a plumber and a heating engineer. Plumbers should stick to bathroom suites and kitchen sinks etc,., and heating engineers should stick to heating.
they say on their website that they do plumbing etc... so i would expect them to be able to fcuking plumb!
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last customer we had like that was a cocky f**k*r i got nothing against being cocky but dont tell me how to do my job.... he was told if he dont watch his lip he's going in the cement mixer he was a lovely chap after that :laugh:
and all the best with the future plans for a new job dude company your with now sound like a bunch of cnuts
That's a bad attitude and a good way to make sure you don't get employed. If someone employs you, listen, it's their money, their property.
that was a few years ago my attitude as changed as you get older and im self employed and have been for many years so dont need to be employed by a company as such if the guy giving the orders can build a house and knows how to do my job then he should of done it and not asked us at the end of the day im the qualified trade that wants to do the best job for the customer as its my name on the line.... its not always easy and i understand that the customer may of been under stress etc but it dont give them the right to talk to ppl like a piece of sh!t hence why he had to be told.... tbf every trade that did work for him on the house said he was an arrogant cock but all that aside he was a very nice chap at the end.... ppl judge trades and give them a really bad name when most of the time the customer causes the greif they may be right but it dont make them know how to do the job to a high standard
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PLUMBERS - ARRRRRRGH :angry: Drayton Boiler Services in Berkshire - DO NOT USE
and you wonder why that industry has a bad rep?
That's the problem right there. Someone sent in the boiler engineers to attend to a plumbing fault. To be fair, a toilet cistern handle replacement is a handymans job, not a skilled tradesman. The rental agency should know better. But I suspect they use one firm for all their plumbing and heating needs, for simplicity. Not the way forward in my view.
There's a world of difference between a plumber and a heating engineer. Plumbers should stick to bathroom suites and kitchen sinks etc,., and heating engineers should stick to heating.
they say on their website that they do plumbing etc... so i would expect them to be able to fcuking plumb!
Just because they say they do plumbing, doesn't mean they can. It would appear that plumbing is not their strong point...
There are many tradesmen who profess to be able to do stuff. Any stuff. Timing belts on cars, or tracking, or building extensions on houses, or any sort of things like that. Yet we hear horror stories all the time about people not getting a satisfactory job from a so called expert. Why? Because people lie about what they're capable of. Simple as that.
There's a plumber near me who spent 3 weeks trying to fix an intermittent fault on someones oil boiler. Eventually he gave up and told the customer to ring me. I diagnosed and fixed it in half an hour (yes, I'm a heating engineer). If someone asks me to do any plumbing I pass them on to the same plumber because he's good at plumbing and that's what he does. I'm good at repairing oil boilers and that's what I do. There's a line between us, and neither of us crosses into the other side anymore.
More people should do the same.