GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: Flying Haggis on 21 February 2012, 22:41
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Hi guys,
Just wondering if anyone else is waiting on the latest 'batch' being shipped over. The dealer has told me that VW can't trace where the car is as they have 15,000 cars to ship over for March, I guess due to the new plates. Having thought I had jumped the queue...looks like I ll have to wait a little longer.
Does anyone here have experience of how long it can take from "port to forecourt"?
Thanks.
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Hi guys,
Just wondering if anyone else is waiting on the latest 'batch' being shipped over. The dealer has told me that VW can't trace where the car is as they have 15,000 cars to ship over for March, I guess due to the new plates. Having thought I had jumped the queue...looks like I ll have to wait a little longer.
Does anyone here have experience of how long it can take from "port to forecourt"?
Thanks.
Boll0cks!!!!!!!!
Your dealer is talking sh*t!
They can trace exactly where your car is!!!
My was built in week 6 (w/c 6th Feb)
Released for shipping 10th Feb
Scanned into Grimsby on 20th Feb
ECM who deliver the cars are saying it will be loaded on a low loader by Friday at the latest and delivered to the dealer by Monday (again at the latest)
Get back on to your dealer and tell them to check SLI it will say the exact status of your order. If they won't, speak to VW customer services and tell them what your dealer is saying!!!!
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I ll give him sh1t tomorrow then! Seems a bit weak that they claim not to be able to track it.... When I initially enquired about the 35 they said it was in the compound at the dealers, then they said it was actually in transit. Salesmen at work, not that they had to sell much!
Cheers for advice!
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I ll give him sh1t tomorrow then! Seems a bit week that they claim not to be able to track it.... When I initially enquired about the 35 they said it was in the compound at the dealers, then they said it was actually in transit. Salesmen at work, not that they had to sell much!
Cheers for advice!
No problem, if it's ECM who are delivering it to your dealer tell them to call the dealer helpline and they will be able to track it with last 6 digits of VIN
If it's being shipped still, it will show on SLI where it is, e.g. Emden/Grimsby/on ship
Good luck
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If your dealer is giving you the run around phone vw cust serv on 0800 0833 920 but you will need a commission number before you phone them and that is attainable from your dealer....Good Luck!
My car is also at the docks waiting to be transported to the dealer, and I've been able to track my car from Emden Germany(with some help from ScottA), so don't let them fob you off...
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Sli can be fantastic some days but I had a touran which we could not track from port on sli and then it suddenly appeared with us even though I checked every few hours to update my customer. There is also quite a large number of delays from Emden and uk ports. Out of 15 customers cars I have coming over for march 4 are affected in the same way as yours probably. Port to forecourt is usually 2-3 weeks but in feb-march and August-sept it can be along as 4-5.
Joys of managing customers expectations.
Surely if he could give you an update he would? We don't go out of our way to piss customers off.
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Sli can be fantastic some days but I had a touran which we could not track from port on sli and then it suddenly appeared with us even though I checked every few hours to update my customer. There is also quite a large number of delays from Emden and uk ports. Out of 15 customers cars I have coming over for march 4 are affected in the same way as yours probably. Port to forecourt is usually 2-3 weeks but in feb-march and August-sept it can be along as 4-5.
Joys of managing customers expectations.
Surely if he could give you an update he would? We don't go out of our way to piss customers off.
Fair enough, sounds like this could be the case. The guy is very helpful and I'm not sure me telling him how to look for it will get the car here any faster. Just would have been good to know that it wasn't going to arrive this week when I put the £ down last week. Anyway...worth the wait I'm sure. Thanks for advice all.
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Sli can be fantastic some days but I had a touran which we could not track from port on sli and then it suddenly appeared with us even though I checked every few hours to update my customer. There is also quite a large number of delays from Emden and uk ports. Out of 15 customers cars I have coming over for march 4 are affected in the same way as yours probably. Port to forecourt is usually 2-3 weeks but in feb-march and August-sept it can be along as 4-5.
Joys of managing customers expectations.
Surely if he could give you an update he would? We don't go out of our way to piss customers off.
but if his dealer is saying they can't trace it then why wouldn't he explain the full situation, I'm sure that would be appreciated more
I would still suggest that someone, somewhere will be able to trace it, otherwise if it goes missing or gets forgot about what happens then? Does it just disappear forever and have to be reordered?
Customers expect to be able to track their £25k+ order, why shouldn't they be able to when I can track a £300 laptop as it gets transported from China to UK by road? I can see every detail about what country it's in etc.
If SLI isn't showing details then IMO the dealerships should be kicking up a massive fuss with VW to fix the problem. They should also be on the phone to VW Germany, Emden, Grimsby, ECM to track it manually as it must be trackable by VIN.
I'm in no way having a go at you evo1986 but sometimes it does seem like dealers do try to piss you off. Have a look at the thread I posted a few days ago where the dealer lied to me, to my face even when I was questioning it, for 1 and half months, and then tell me they weren't trying to piss me off !!!
You see it from one side (e.g. system not working, no way to see where the order is) but I see it as a customer and I should be able to track my car...... of course, if it was the other way around I would be the same as you
:laugh: :laugh: :grin:
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All of these 'long' delays.............Think yourselves lucky. It took exactly 8 months from me placing my order (Nov 2010) to taking delivery of my car in July 2011 (and 7 months from the time the factory accepted the order)!
At the time, a waiting period of 7 - 8 months wasn't unusual; a number of forum members have experienced similarly long waiting periods of 6-8 months who ordered their cars around the same time that I did, or earlier. I was aware of the potential delays and entered into the situation with my eyes open - no reason not to really, as there's plenty of information available on forums such as this on how long you might have to wait.
I was fortunate as I wasn't in a hurry for my car either. My dealer was really good at giving me updates every 7-10 days and I didn't have to chase them up, so can understand your frustrations if you feel you're not getting good service from your dealer, although as evo1986 has said, the dealer's unlikely to be deliberately difficult just to annoy their customers.
Personally, I'd always avoid taking delivery very early in March / September. It's the busiest time for dealerships and I'd rather take delivery at a quieter period when the dealer has fewer cars to prepare for customer collection; it reduces the risk of corners being cut during PDI and having to take your car back to get things put right. The worst PDI I've experienced was a few years ago on a car (not a VW) I collected on registration plate change day.
You guys (ScottA and Flying Haggis) are almost there now. It'll be worth the wait, even if it is a few more days than you'd hoped for.
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All of these 'long' delays.............Think yourselves lucky. It took exactly 8 months from me placing my order (Nov 2010) to taking delivery of my car in July 2011 (and 7 months from the time the factory accepted the order)!
At the time, a waiting period of 7 - 8 months wasn't unusual; a number of forum members have experienced similarly long waiting periods of 6-8 months who ordered their cars around the same time that I did, or earlier. I was aware of the potential delays and entered into the situation with my eyes open - no reason not to really, as there's plenty of information available on forums such as this on how long you might have to wait.
I was fortunate as I wasn't in a hurry for my car either. My dealer was really good at giving me updates every 7-10 days and I didn't have to chase them up, so can understand your frustrations if you feel you're not getting good service from your dealer, although as evo1986 has said, the dealer's unlikely to be deliberately difficult just to annoy their customers.
Personally, I'd always avoid taking delivery very early in March / September. It's the busiest time for dealerships and I'd rather take delivery at a quieter period when the dealer has fewer cars to prepare for customer collection; it reduces the risk of corners being cut during PDI and having to take your car back to get things put right. The worst PDI I've experienced was a few years ago on a car (not a VW) I collected on registration plate change day.
You guys (ScottA and Flying Haggis) are almost there now. It'll be worth the wait, even if it is a few more days than you'd hoped for.
I take it you got a hire car if it was 7 months from when the factory accepted the order? I've been lucky as it's been less than 4 months since the factory accepted mine. My delay came from when I placed the order with a dealership who weren't honest and didn't have any factory allocation for a GTI, despite saying they had. If they did in fact have allocation then I would have took delivery in Dec at the earliest or Jan at the latest. This was my intentions. Unfortunately (or fortunately as I now get a new 12 plate) it just so happens that my car is arriving (hopefully......) a couple of days before the beginning of March so it doesn't make sense to have it registered before.
Even so, like you say, it will be worth the wait. :grin:
Cheers,
Scott
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So from what I've been reading there's about 4 or 5(possible more) that's expecting to take delivery of a brand new 12plate!
Looks like there be a few pics posted up come the beginning of march... :cool:
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ScottA - can I ask when you ordered yours? I have same spec coming, ordered end of November....am I being a little optimistic!!!!??
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ScottA - can I ask when you ordered yours? I have same spec coming, ordered end of November....am I being a little optimistic!!!!??
Sean, whens your build week? Or has it been already built?
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ScottA - can I ask when you ordered yours? I have same spec coming, ordered end of November....am I being a little optimistic!!!!??
I ordered with this dealer on 9th Nov
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Seems that the issue is not knowing where it is (they do, its in Emden), VW can't commit to telling them when it will be shipped. From the posts I ve seen, once on the ship then I m looking at 14 days?
Cheers.
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Seems that the issue is not knowing where it is (they do, its in Emden), VW can't commit to telling them when it will be shipped. From the posts I ve seen, once on the ship then I m looking at 14 days?
Cheers.
It should be shipped at the very latest within 10 working days from being released from shipping, so I've been told.
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All of these 'long' delays.............Think yourselves lucky. It took exactly 8 months from me placing my order (Nov 2010) to taking delivery of my car in July 2011 (and 7 months from the time the factory accepted the order)!
I take it you got a hire car if it was 7 months from when the factory accepted the order? I've been lucky as it's been less than 4 months since the factory accepted mine. My delay came from when I placed the order with a dealership who weren't honest and didn't have any factory allocation for a GTI, despite saying they had. If they did in fact have allocation then I would have took delivery in Dec at the earliest or Jan at the latest. This was my intentions. Unfortunately (or fortunately as I now get a new 12 plate) it just so happens that my car is arriving (hopefully......) a couple of days before the beginning of March so it doesn't make sense to have it registered before.
Even so, like you say, it will be worth the wait. :grin:
Cheers,
Scott
Scott, actually I didn't get a free loan car.
I asked my dealer to arrange for VW to supply me with one as I didn't want the trade-in allowance of my previous car to be adversely affected as a result of the long wait. When I ordered my car, I was quoted a trade-in value, based on an April 2011 delivery.
The dealer was happy to let me continue to use my own car until I got my new car. They stood by the trade-in value I'd been quoted and I also got them to agree to cover the cost of my MOT, cambelt change, and half the cost of the service that was due.
They're not the closest VW dealership to my home, but I've dealt with them now for 10 years and have always had good service from them - much better than the service I've received from the aforementioned nearby dealership on the odd occasion I've used them!
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Still sitting at the dock waiting for a boat! Only upside is that I ve managed to barter a full tank of fuel... Now been at the dock for over 2 working weeks, must be some backlog.
http://www.youtube.com/watch?v=fcKYWDiqeUU&ob=av2n
How are you guys getting on with your new GTIs and 35s? Yet to see any 12 plate GTI/D's on the road.
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I'm loving my GTD...
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I'm loving my GTD...
And I'm loving my GTI :grin: :grin:
I'm sure it will be over here soon. Like I said before, it's well worth the wait!
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Found out today why there has been a delay. Car was vandalised in Emden, someone nicked the Satnav and couple of other things...! VW looking to do some good PR for me, what do you reckon I can get away with? Full tank is already done...any others?
They have pulled another one off the line for me, without cruise control, but they can fit that at the stealers.
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Found out today why there has been a delay. Car was vandalised in Emden, someone nicked the Satnav and couple of other things...! VW looking to do some good PR for me, what do you reckon I can get away with? Full tank is already done...any others?
They have pulled another one off the line for me, without cruise control, but they can fit that at the stealers.
Even though its not their fault, I'd be wanting more than a full tank at the very least id want an ED35 Keyring :evil:
I'll stand back now and watch the fireworks....
Jim
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Found out today why there has been a delay. Car was vandalised in Emden, someone nicked the Satnav and couple of other things...! VW looking to do some good PR for me, what do you reckon I can get away with? Full tank is already done...any others?
They have pulled another one off the line for me, without cruise control, but they can fit that at the stealers.
Even though its not their fault, I'd be wanting more than a full tank at the very least id want an ED35 Keyring :evil:
I'll stand back now and watch the fireworks....
Jim
Oh dear that is very unfortunate but at least you will get a replacement.
As they are pulling one off the production line there will be no chance of getting any other factory options unless you went for a set of wheels? Suggestions for compo, free servicing for 3 years, Gap insurance (if on finance), Autoglym protection, perhaps look at the accessory brochure?
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Found out today why there has been a delay. Car was vandalised in Emden, someone nicked the Satnav and couple of other things...! VW looking to do some good PR for me, what do you reckon I can get away with? Full tank is already done...any others?
They have pulled another one off the line for me, without cruise control, but they can fit that at the stealers.
Bloody hell, at least they're sorting you out though. I half expected you to say they would repair the car and give it to you. In fact, I'm surprised they didn't try to do that without you knowing! Perhaps this is where all of the sat navs on eBay from Lithuania come from.
Just ask them for a cheque for £XXX whatever you see fit. I'm waiting for a cheque from my dealer for a problem and also a full tank of fuel next time I'm that way. :laugh:
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Sorry about all of the replies, I tried to edit my post and it kept putting new replies instead.... I promise I'm not drunk lol :laugh:
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Sorry about all of the replies, I tried to edit my post and it kept putting new replies instead.... I promise I'm not drunk lol :laugh:
:grin: I just thort you were getting your post count up! :grin:
Flying Haggis, that's very unfortunate pal but a least there sorting it out....I hope the new one is getting priority shipping..
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To be fair to vw, it's not their fault and the only problem you've got is a delay, many people experience delays when waiting for a new car, perhaps they could give you the cruise FOC as it's only ~£170 as a dealer fit but to start making demands of compensation is a bit harsh imo, at least you don't have to have the vandalised car although i'm sure someone will. Hope you get it soon mate.
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To be fair to vw, it's not their fault and the only problem you've got is a delay, many people experience delays when waiting for a new car, perhaps they could give you the cruise FOC as it's only ~£170 as a dealer fit but to start making demands of compensation is a bit harsh imo, at least you don't have to have the vandalised car although i'm sure someone will. Hope you get it soon mate.
But how much does VW make a year ?? so why wouldn't you try to get something out of it... :undecided:
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To be fair to vw, it's not their fault and the only problem you've got is a delay, many people experience delays when waiting for a new car, perhaps they could give you the cruise FOC as it's only ~£170 as a dealer fit but to start making demands of compensation is a bit harsh imo, at least you don't have to have the vandalised car although i'm sure someone will. Hope you get it soon mate.
But how much does VW make a year ?? so why wouldn't you try to get something out of it... :undecided:
They offered a "gesture", and I think stealers playing his part well by screaming at VW. It's not really their fault...but it happened on their watch.
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When you read threads like this and the other recent one about the nav units being nicked, and then see all of the bargain RNS's being offered for sale on ebay and forums you just think... hmmm... one man's bargain is another man's misery (or lady for that matter)
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When you read threads like this and the other recent one about the nav units being nicked, and then see all of the bargain RNS's being offered for sale on ebay and forums you just think... hmmm... one man's bargain is another man's misery (or lady for that matter)
Indeed. Mine was off eBay. I wonder where that came from. In fact, the seller has my address as they posted it to me, so I wonder if they will steal it back :undecided: they have the radio code too, of course!
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Its arrived in the UK....I have a reg... :smiley:
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Its arrived in the UK....I have a reg... :smiley:
:cool: is it at Grimsby or Sheerness, the wait is nearly over....
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Its arrived in the UK....I have a reg... :smiley:
Great, not long now, bet you cant wait for it to arrive and looking forward to some pics.
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Its arrived in the UK....I have a reg... :smiley:
:cool: is it at Grimsby or Sheerness, the wait is nearly over....
Vw seem to be in overdrive, Sheerness today, dealer tomorrow...pick up on Saturday....so I can see it in the light.
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Its arrived in the UK....I have a reg... :smiley:
:cool: is it at Grimsby or Sheerness, the wait is nearly over....
Vw seem to be in overdrive, Sheerness today, dealer tomorrow...pick up on Saturday....so I can see it in the light.
:cool: really quick turned around, excellent!!!
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(http://i1069.photobucket.com/albums/u474/a5055470/image.jpg)
Hopefully this link works.....here she is sitting at the dealers, perilously close to the car in front. Getting the protective coat tomorrow...then Saturday here we come.
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Looks good. I like the ED35 wheels :cool:
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Bet you can't wait to get it on the road... :smiley:
It seems to be parked pretty close to the back of that motor.... :wink:
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That looks awesome!
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It's going to be a slow 3 days at work...
Getting all the boring stuff sorted; insurance, parking...that's about it actually.
Will put up some more photos on Saturday...can't wait. :smiley:
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Looks good. I like the ED35 wheels :cool:
^+1; and the best colour. Enjoy.................... :smiley:
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It's going to be a slow 3 days at work...
Getting all the boring stuff sorted; insurance, parking...that's about it actually.
Will put up some more photos on Saturday...can't wait. :smiley:
I know the feeling.....
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18 hours....and counting :laugh: :grin: another sleepless night
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Like a 6 year old on Christmas Eve.....
Enjoy :smiley: :smiley: :smiley:
The only thing you'll regret is not getting it sooner.
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I think we should expect some pictures a week on tuesday! Enjoy mate twill be worth the wait! :wink:
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So, I ve got it. Amazing day to be driving, a lot of fun. Serious bit of car. I have a question, why isn't the nav function coming up on the MFD...is this a coding issue or am I missing something very obvious?? Cheers
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So, I ve got it. Amazing day to be driving, a lot of fun. Serious bit of car. I have a question, why isn't the nav function coming up on the MFD...is this a coding issue or am I missing something very obvious?? Cheers
It shud be mate, you just need to go thro the controls on your steering wheel(right side)
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Here she is.... :smiley:
(http://i1069.photobucket.com/albums/u474/a5055470/download.jpg)
(http://i1069.photobucket.com/albums/u474/a5055470/download2.jpg)
(http://i1069.photobucket.com/albums/u474/a5055470/download1.jpg)
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excellent mate, looks very nice!
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Love those wheels against the Carbon grey! :cool:
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Love those wheels against the Carbon grey! :cool:
+1, very nice and best colour :cool:
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Nice........ :cool:
Really like the wheels and Carbon Grey paintwork - the best colour! No whiteworm problems with those wheels either.
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No whiteworm problems with those wheels either.
I never had any whiteworm on the Monza Shadows in 2.5 years of GTI ownership, just washed them every week but never used wheel cleaner. Will do the same with the Glendale and not expecting any problems with these either.