GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: ScottA on 20 February 2012, 00:30
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So, I first ordered my GTI at the beginning of September at Crewe Volkswagen. I managed to negotiate what I thought to be a good deal, on par with online brokers such as Drive the Deal. I asked again and again, are you sure you have allocation for this to be built, and yes I was told. Nothing progressed after a few weeks, so I started to ask more questions and get VW customer services involved. Eventually, after a lot of calls to customer services and to the dealer, it came to light that they had no allocation, and I was told by a manager that they had been trying to purchase allocation from another dealer (unsuccessfully) - so I cancelled and got a refund. I didn't really kick up a fuss with them (although I look back now and think why not) but they are my local dealership and I may need to go there in the future. I would also add that I have had a few bad experiences with other dealerships owned by their parent company, both sales (Audi - which lost them the sale) and their body shop, so I will certainly be avoiding them in the future where possible.
I then called up and spoke to a salesman at Chester VW. I've never been there before (it's about 25 miles away) – in fact I’ve still never been there. I said what spec I wanted and what I was prepared to pay, and Chester came back with a fair offer and I accepted. I said to them, I’ve been f**ked around already and explained the situation, and I said if something is wrong I’d rather know than be in the dark – and they agreed. A few days later, I was given a provisional build week of 4, and they even sent me screenshots to prove, so you can’t really get any fairer than that!
Just before Christmas, the built week disappeared, I could understand if it went back by a week, but this didn’t it was just left without a build week. I spoke to the dealer and told them I would contact customer services, who were “ok” at best. They can tell me what the system (SLI) says but not much more. I’ve made lots of calls to them and you get different answers from different people.
I then decided to write an email to VW UK’s CEO – Chris Craft. A colleague from his office contacted me and they were great – they took over the case until the build week was confirmed. They made enquiries with Germany etc regarding the delay, and eventually build week 7 was provisionally stated. I was told this could come forward before confirming, which it did to week 6. The order was confirmed and the car would definitely be built in week 6. I received £50 worth of vouchers from VW UK which I used at TGI’s and I thought that was a nice touch, not so much to apologise for being messed around by Crewe, but for the delays with the second order.
So, the car was built during week 6! Hooray! And it was released for shipping at Emden on 10/02/2012, so I thought – great, March 1st delivery. Unfortunately, as far as I’m aware (I last checked on Saturday) it’s still sat at Emden. My hopes for March 1st delivery are slowly diminishing, as the dealer said they’ve had cars sit at Grimsby for a week or so too before being transported because they’re so busy at the moment.
When my car was built, I agreed to let my current car go to its buyer on 25th Feb as I assumed I would have it for the 1st. I spoke to VW UK (CEO’s office) and they have agreed with Chester VW to provide me with a hire car from when my car is picked up by the new buyer (25th Feb) until I pick up the GTI. Very nice of them – as it’s actually only been 15-16 weeks since the order was accepted by the factory, and I know hire cars are usually provided for 20+ weeks, so it looks like they have taken my previous experience into consideration.
I have to say I am extremely pleased with the way both Chester VW and VW UK have handled the situation. But I am very disappointed with my local dealership. That said, it really didn’t surprise me, and I will stop giving them the benefit of the doubt as I have done so many times (Swansway Garages).
I currently have the RNS 510 sitting here, waiting for the car to arrive so I can retrofit it. Bad times indeed lol!
Happy motoring!
Scott
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Ah man! Really feel for you mate, keep us informed via pm of the progress....and as everybody says" IT WILL BE WORTH IT IN THE END!.....
Will pm you later...
Steve
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personally i wouldn't wait that long for a new golf.
3 of my local dealers have brand new gti's and gtd's in the showroom, 2 of them are ed35's
i got mine brand new as a cancelled order and bought it as it was there ready to take away. i wouldn't personally wait for months just to get build allocation. thats a p!ss take.
you would be able to find a new golf at similar to the spec you want if you look at all the dealers.
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personally i wouldn't wait that long for a new golf.
3 of my local dealers have brand new gti's and gtd's in the showroom, 2 of them are ed35's
i got mine brand new as a cancelled order and bought it as it was there ready to take away. i wouldn't personally wait for months just to get build allocation. thats a p!ss take.
you would be able to find a new golf at similar to the spec you want if you look at all the dealers.
I know but I've always ordered new cars and personally I think it's worth the wait. I couldn't find a car with exactly my spec either, and as they have recently included full leather as std spec it was difficult getting one with that included. I've still had a nice A3 Black Edition to drive around in, so it's not like I've been stuck in a shed for 6 months. But I know where people are coming from and why they wouldn't want to wait - but personally, for me, I would be much happier with the car knowing it's everything I wanted. :) To be honest I ordered it so I could take delivery before the A3 runs out of warranty (1st March) so it's pretty close anyway, not a massive problem and if I was quoted 6 months when ordering, no problem either, but it's being messed around that I can't be dealing with!
Cheers,
Scott
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OMG, the longest post ever!!! Too long to read, good luck with whatever your problem is......
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OMG, the longest post ever!!! Too long to read, good luck with whatever your problem is......
rude but :grin:
hope you get it soon mate, ive only ever bought brand new once (vauxhall zafira GSI - fast and same wheels as the ed35 :wink: :grin:) but the wait of 5 weeks was just annoying so i only buy what is there at the time now but enjoy, the car will make you smile :smiley:
potts
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OMG, the longest post ever!!! Too long to read, good luck with whatever your problem is......
Thanks for your valued input... :rolleyes:
The car has arrived in the UK this morning and mustn't have been scanned on to the ship in Emden, so that's good news. March 1st might be back on!
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OMG, the longest post ever!!! Too long to read, good luck with whatever your problem is......
A truly "mature" reply Jimmy.
Back to the OP. I'm like yourself, I don't mind waiting for a car if you are told up front what to expect, but when you start getting messed about then it becomes a real pain, especially when it's something you are tied into (both financially and anticipation).
The car is definitely worth the wait, so just keep going and you'll be smiling soon. :wink:
Your last post is great news, the 1st of March would be a nice date to get it. Fingers crossed bud.
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Dealer allocation not build allocation is the key thing Scott. When I ordered mine in Sept 2009 they said 3 months delivery. I said you have got to be joking I will goto Crewe Volkswagen and see they can do it faster. They said Crewe won't do it any faster it all depends on the dealer allocation. Dealers are only allocated a small number of each model, Stoke Volkswagen was 3 GTD's, 1 was the demo car that left 2 for sale plus the demo. They said they were getting phone calls from London asking if they could get a GTD for them as all the dealers down there had used their allocation.
I thought the idea of a dealer selling cars was to sell them as many as possible not just sell the ones they are allocated?
It ended up 4 months in the end.
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OMG, the longest post ever!!! Too long to read, good luck with whatever your problem is......
A truly "mature" reply Jimmy.
Back to the OP. I'm like yourself, I don't mind waiting for a car if you are told up front what to expect, but when you start getting messed about then it becomes a real pain, especially when it's something you are tied into (both financially and anticipation).
The car is definitely worth the wait, so just keep going and you'll be smiling soon. :wink:
Your last post is great news, the 1st of March would be a nice date to get it. Fingers crossed bud.
Hi mate, thanks, it's much appreciated. I'm definitely looking forward to it. I'm trying to decide whether to leave the suspension standard, stick it on springs or go for coilovers. I had coilovers on my A3 so I'm used to having a nice stance, but I would love to keep it standard. We shall see! lol. I also had Eibach ARB's, S3 brakes, Whiteline ALK etc on the A3 so I'm really looking forward to seeing how the GTI handles in its standard form.
I've also got LED's to convert the interior bulbs, a RNS 510 to fit (version H, which is the same as F but with v8 maps as standard) and a few other things. I'm looking at sill protectors too but not sure what to go for yet.
The car isn't being cleaned by the dealership, I've asked them to leave it alone and I'm taking it to my mates unit and we're going to detail it there. I did the same when I had my A3 and it's never been washed by anyone other than myself since. Chester VW have said they can turn around the car within 24 hours so that's really good.
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Dealer allocation not build allocation is the key thing Scott. When I ordered mine in Sept 2009 they said 3 months delivery. I said you have got to be joking I will goto Crewe Volkswagen and see they can do it faster. They said Crewe won't do it any faster it all depends on the dealer allocation. Dealers are only allocated a small number of each model, Stoke Volkswagen was 3 GTD's, 1 was the demo car that left 2 for sale plus the demo. They said they were getting phone calls from London asking if they could get a GTD for them as all the dealers down there had used their allocation.
I thought the idea of a dealer selling cars was to sell them as many as possible not just sell the ones they are allocated?
It ended up 4 months in the end.
I know that's the problem, Crewe said they had allocation with the factory for a GTI when they didn't, and that alone wasted 1 and 1/2 months. I went to Stoke as well but I wasn't too keen on them, so that's when I spoke to Chester and I have zero regrets. By far the best customer service I've received from a dealership (so far) and I often get overlooked being 21 (or 18 when I bought my A3)
In one way, it's good because it means there are less GTI/GTD's out there and it will keep the residuals up as people won't be willing to wait! :)
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Chuffed for you mate, glad here it's in the UK....''THE WAITS NEARLY OVER'' :wink:
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only new car i had to wait for was my mini cooper when they first came out. ordered it the day they went on sale and waited a few months for it but mine was the very first indi blue delivered to that dealer and even got photographed for the local paper as they were really big news at the time!
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Sounds like your having a long wait for this one... :angry:
Post up some photos when you do get it.... :smiley:
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Sounds like your having a long wait for this one... :angry:
Post up some photos when you do get it.... :smiley:
Thanks mate will do!
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I waited 3 months for mine, well worth it and it still feels special today as its exactly what I wanted to my own spec.
The wait and anticipation was actually a really nice part of the whole GTI experience, especially the factory visit to Wolfsburg during build week.
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I waited 3 months for mine, well worth it and it still feels special today as its exactly what I wanted to my own spec.
The wait and anticipation was actually a really nice part of the whole GTI experience, especially the factory visit to Wolfsburg during build week.
Nice ! I bet that was an experience!
I had a factory visit around Bentley, unfortunately I wasn't buying one lol!
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You boys and your factory visits....well jealous :grin: :wink:
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I might wait 16 weeks for a Bentley - not for a Golf. VW never cease to amaze me how much they take the pi** sometimes. Having said that, you've received some proper good service from VW UK so credit where credit's due.
Still, if you don't mind waiting you will love it when you finally get it.
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Update! Please Scott :grin:
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Update! Please Scott :grin:
It is on the way from Grimsby to the dealers now! :)
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Update! Please Scott :grin:
It is on the way from Grimsby to the dealers now! :)
hehe... :cool:
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I'm going to second ScottA's comments about Chester Volkswagen. I've ordered my Ed 35 with Chester Volkswagen and couldn't be happier with the service so far, the communication & the deal I had.
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I'm going to second ScottA's comments about Chester Volkswagen. I've ordered my Ed 35 with Chester Volkswagen and couldn't be happier with both the service so far, the communication & the deal I had.
When's it due mate...?
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Mr GTD, I had an email from them less than an hour ago to say that it has an estimated build week of week 14 and that it should be at the dealers sometime in May :grin: :grin:. I ordered it on 2nd Feb.
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Sounds like a great result, not long to wait.....excellent spec you got there.
Enjoy!!
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Thanks for that.
Don't know about anyone on else here who's awaiting delivery but I can't believe the amount of time I'm spending reading GTI reviews, watching GTI vids on YouTube and reading the Golf brochure cover to cover again & again... and again! d'ya think maybe I'm excited? Ah well, the day'll be here soon and then I'll have a nice shiny Ed35 of my very own! :smiley: :cool: :grin:
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Thanks for that.
Don't know about anyone on else here who's awaiting delivery but I can't believe the amount of time I'm spending reading GTI reviews, watching GTI vids on YouTube and reading the Golf brochure cover to cover again & again... and again! d'ya think maybe I'm excited? Ah well, the day'll be here soon and then I'll have a nice shiny Ed35 of my very own! :smiley: :cool: :grin:
Yep, that's exactly what ive been doing for past 4 months....does your head in after a while lol...
But your right your turn will be here soon enough!
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I'm going to second ScottA's comments about Chester Volkswagen. I've ordered my Ed 35 with Chester Volkswagen and couldn't be happier with the service so far, the communication & the deal I had.
Nice one mate. I'll PM ya.
Just had a call to say my car has arrived, been PDI'd and is ready for collection on March 1st. Just gotta go and sort out the paperwork/have a look at it on Monday evening.
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I'm going to second ScottA's comments about Chester Volkswagen. I've ordered my Ed 35 with Chester Volkswagen and couldn't be happier with the service so far, the communication & the deal I had.
Nice one mate. I'll PM ya.
Just had a call to say my car has arrived, been PDI'd and is ready for collection on March 1st. Just gotta go and sort out the paperwork/have a look at it on Monday evening.
That's great news mate, didn't think it wud take long to get there...
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Thanks for that.
Don't know about anyone on else here who's awaiting delivery but I can't believe the amount of time I'm spending reading GTI reviews, watching GTI vids on YouTube and reading the Golf brochure cover to cover again & again... and again! d'ya think maybe I'm excited? Ah well, the day'll be here soon and then I'll have a nice shiny Ed35 of my very own! :smiley: :cool: :grin:
Yep, that's exactly what ive been doing for past 4 months....does your head in after a while lol...
But your right your turn will be here soon enough!
:grin: Yup, been a couple of weeks of that so far! Not sure how sustainable it is....
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ScottA for some reason i'm not able to reply to your PM. But to answer your question, the salesman's name at Chester Volkswagen is Martin Thomson and I highly recommend him.
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Thanks for that.
Don't know about anyone on else here who's awaiting delivery but I can't believe the amount of time I'm spending reading GTI reviews, watching GTI vids on YouTube and reading the Golf brochure cover to cover again & again... and again! d'ya think maybe I'm excited? Ah well, the day'll be here soon and then I'll have a nice shiny Ed35 of my very own! :smiley: :cool: :grin:
Yep, that's exactly what ive been doing for past 4 months....does your head in after a while lol...
But your right your turn will be here soon enough!
:grin: Yup, been a couple of weeks of that so far! Not sure how sustainable it is....
I'm the same. Cant wait. Here an update on how my new GTD is getting on. The build was finished two weeks ago. For the last two weeks it has been waiting to be shipped. The last news (today) is it is 'at the port of exit and released to go on ship' according to the dealer. It seems to be stuck along with many others at the port of exit. :cry:
I am also frustrated there is not an 'online' tracking option or a 'factory collection' option like Porsche do. You can watch your car being built in the factory and then drive it home! :angry:
Steve and a few others from the forum have suggested I get onto VW customer services and complain about the long wait at the port. I am going to do this on Monday. However, I've not waited as long as some others e.g. I only ordered the car at Christmas.... :rolleyes:
I have decided to 'retro fit' Cruise control before delivery via the dealer. £188 for the retrofit is a lot cheaper than the factory option and comes with a three year warrantee! :smug: However, this should really be standard on a car of this price (e.g. its standard on the Golf Match).
Will it get here soon????? :undecided:
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Thanks for that.
Don't know about anyone on else here who's awaiting delivery but I can't believe the amount of time I'm spending reading GTI reviews, watching GTI vids on YouTube and reading the Golf brochure cover to cover again & again... and again! d'ya think maybe I'm excited? Ah well, the day'll be here soon and then I'll have a nice shiny Ed35 of my very own! :smiley: :cool: :grin:
Yep, that's exactly what ive been doing for past 4 months....does your head in after a while lol...
But your right your turn will be here soon enough!
:grin: Yup, been a couple of weeks of that so far! Not sure how sustainable it is....
I'm the same. Cant wait. Here an update on how my new GTD is getting on. The build was finished two weeks ago. For the last two weeks it has been waiting to be shipped. The last news (today) is it is 'at the port of exit and released to go on ship' according to the dealer. It seems to be stuck along with many others at the port of exit. :cry:
I am also frustrated there is not an 'online' tracking option or a 'factory collection' option like Porsche do. You can watch your car being built in the factory and then drive it home! :angry:
Steve and a few others from the forum have suggested I get onto VW customer services and complain about the long wait at the port. I am going to do this on Monday. However, I've not waited as long as some others e.g. I only ordered the car at Christmas.... :rolleyes:
I have decided to 'retro fit' Cruise control before delivery via the dealer. £188 for the retrofit is a lot cheaper than the factory option and comes with a three year warrantee! :smug: However, this should really be standard on a car of this price (e.g. its standard on the Golf Match).
Will it get here soon????? :undecided:
pm sent
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Got some pics tonight. Bit crappy quality and the car is filthy (as I asked them not to wash it)
http://a5.sphotos.ak.fbcdn.net/hphotos-ak-ash4/429375_10150699340036285_684726284_11506510_1388907242_n.jpg
http://a7.sphotos.ak.fbcdn.net/hphotos-ak-ash4/418426_10150699340821285_684726284_11506513_1092999332_n.jpg
Also tested the RNS 510 in the hire car http://a7.sphotos.ak.fbcdn.net/hphotos-ak-ash4/424799_10150696661576285_684726284_11493586_2088667058_n.jpg
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:cool:....only a few days to go!! :smiley: