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General => General discussion => Topic started by: Steve30 on 10 October 2011, 20:11

Title: Help
Post by: Steve30 on 10 October 2011, 20:11

Jay I'm getting really hacked off , I cant send an email from my virgin account but can receive 
Could you tell me the process of setting it up properly please its P*ssing me right off  :grin:

Title: Re: Help
Post by: Bellend on 10 October 2011, 20:19

From where? The website or Ms Outlook or Windows Mail? Or something else?

Title: Re: Help
Post by: Steve30 on 10 October 2011, 20:20

Quote from: Bellend on 10 October 2011, 20:19

From where? The website or Ms Outlook or Windows Mail? Or something else?

From my Imac mate

Title: Re: Help
Post by: Bellend on 10 October 2011, 20:32

help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=37934 (http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=37934)

Title: Re: Help
Post by: Jay on 10 October 2011, 20:33

Check your SMTP server settings are correct:

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=37917

Don't worry about the procedures, just look at the settings.


smtp.virginmedia.com and make sure it is set to use authentication (your username and password) for outgoing email (smtp server).

Title: Re: Help
Post by: GrandMstRamRod on 10 October 2011, 20:33

hasnt imail automatically set up the outgoing server, and if its receiving but not sending the outgoing server may be wrong worth a check  

Title: Re: Help
Post by: Steve30 on 10 October 2011, 21:22

Quote from: Jay on 10 October 2011, 20:33

Check your SMTP server settings are correct:

http://help.virginmedia.com/system/selfservice.controller?CONFIGURATION=1002&PARTITION_ID=1&TIMEZONE_OFFSET=&USERTYPE=&VM_CUSTOMER_TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=37917

Don't worry about the procedures, just look at the settings.


smtp.virginmedia.com and make sure it is set to use authentication (your username and password) for outgoing email (smtp server).

Still not happing here this problem guys?  :undecided:

Title: Re: Help
Post by: Jay on 10 October 2011, 21:44

Check your PM's, just replied :wink:

Title: Re: Help
Post by: Jay on 10 October 2011, 22:15

Imagine that, Virgin having the incorrect settings (for NTL world addresses ) on their own website (http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=37919&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable)  :rolleyes:

Glad you're all sorted now bud :afro:

For future reference, don't enable smtp / outbound authentication IF you have an NTL world email address.

Title: Re: Help
Post by: Steve30 on 10 October 2011, 22:57

Quote from: Jay on 10 October 2011, 22:15

Imagine that, Virgin having the incorrect settings (for NTL world addresses ) on their own website (http://help.virginmedia.com/system/selfservice.controller?CMD=VIEW_ARTICLE&ARTICLE_ID=37919&CURRENT_CMD=SEARCH&CONFIGURATION=1002&PARTITION_ID=1&USERTYPE=1&LANGUAGE=en&COUNTY=us&VM_CUSTOMER_TYPE=Cable)  :rolleyes:

Glad you're all sorted now bud :afro:

For future reference, don't enable smtp / outbound authentication IF you have an NTL world email address.

It drove me insane Jay , thanks very much mate owe you a drink  :grin: