GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: ajmoir36 on 15 August 2011, 22:05
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Well sorry VW Cheltenham but....
You replaced my two whitewormed Vancouvers (well actually Ebley did that) but managed to put the rear tyre on the front 7mm and the front tyre on the back 2mm (so they did match the drivers side - strike 1). Although, I did manage to spot that one before leaving the car park, had to wait another 45 minutes whilst they took it back to Ebley to have them switched around. (No idea why they just didn't stick it on there own ramp and do it).
But then after a short trip up the Mway and back to test the wheel balancing...I spotted the copper grease and dirt all over the back seats ( :angry: - strike 2 ), where they had just thrown in the old wheels straight on the back seat. Not impressed that shows no respect for the vehicle. The old wheels should have gone into the boxes that the new ones came in.
(http://farm7.static.flickr.com/6075/6046714923_fe0367229e.jpg)(http://farm7.static.flickr.com/6076/6046713401_d453d9efc7.jpg)
(http://farm7.static.flickr.com/6070/6047260404_402183bf53.jpg)(http://farm7.static.flickr.com/6204/6047258818_0a7713fb14.jpg)
Also, at 22,500 miles ( 1yr 4months old). I have been informed that I have a leaking front shock absorber (normal non-acc one) that costs nearly £240 to be replaced ( be warned GTD owners :shocked: ). Was booked in for friday (cancelled now - as I found the mess on the back seat) it will now be going somewhere else for the warrenty work to get done.
(Even though the mess was cleaned off the back seat the chemicals they used I swear are making my eyes bleed and giving me a headache).
So all in a shoddy job. (Although the service team were as polite as pie and very good about the whole thing).
p.s. On a good note the little Polo S 60ps 3dr I had for a couple of hours was actually quite good.
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Mate, that is shocking.
Polo? :lipsrsealed:
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Sorry to see this. Its maddening when you see the disrespect for other peoples property.
Ive just had similar disregard and damage for my car from a dealer myself so know exactly how you feel.
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Bloody outrages , a real Pi** take feel for you mate. Report them VWCS :angry:
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Sorry to see this. Its maddening when you see the disrespect for other peoples property.
Ive just had similar disregard and damage for my car from a dealer myself so know exactly how you feel.
I know, tomorrow I will be inspecting the underside to see if the underseal is damaged as per your other post, especially if Ebley did it. Do you think VW would have taken the rubber jack points with them and had ebley install them prior to lifting. I doubt it. (Do VW even use them?)
The other interesting fact is was it was Valeted before the wheels were changed. Otherwise the mess would have been cleaned off and it would have looked like a good job apart from the chemical smell. FAIL! (They were more interested in inspecting a 1yr old car for more work they could get, which I believe would have heppened first).
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Bloody outrages , a real Pi** take feel for you mate. Report them VWCS :angry:
What just so the useless monkies at VWCS can tell you to pork off too.
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I know, tomorrow I will be inspecting the underside to see if the underseal is damaged as per your other post, especially if Ebley did it. Do you think VW would have taken the rubber jack points with them and had ebley install them prior to lifting. I doubt it. (Do VW even use them?)
Im told by a source some VW dealers just use the original generic round rubber pads on the wheel free ramps. Were some dealers have U shaped inserts to fit on the sills.
I also have a marked plastic interior door panel which i have not mensioned on the forum (until now).
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Well I've just had my golf back from getting the electric mirror switch replaced.
First time round they kept it overnight for the car to be returned with the electric window switch replaced. Upon re-examining the vehicle the mechanic established that the electric mirror switch would need replacing and that he would need to fix this under warranty. (Duh!)
Second time round they had managed to fix the problem... but today (about a week on) we have noticed that they have removed said switch with a screwdriver and damaged both the switch surround and the soft door card. Not a happy bunny. :angry:
The car's due a service and some other warranty work (the rear VW badge is bubbling now :sad:) and I'm going to be giving the car a very close inspection when it comes back to see if things have actually been done (like the oil change).
I've lost a bit of confidence in VW as a brand. Partly this is due to the vehicle having had so many niggles (It's still less than two years old) but predominantly my loss of confidence is down to the service department.
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When my GT came back from the dealers, they had managed to get all 4 directional tyres facing the wrong direcetion.
Also, a couple of weeks ago I had a problem with my old Passat V6 TDI whilst away on holiday. A power steering pipe popped off and p1ssed all the fluid out. Anyway, the dealer I managed to limp to was very accomodating when it came to fixing the car, but when it came back, they had re-fitted the foglights to the wrong brackets so they sat too far in, not put the front bumper back on squarely, and get this, as part of their so many point check, adjusted the pressures of all 4 tyres down to the correct psi for a 1.9 TDI. Way lower than required for my 2.5.
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I would contact VW CS immediately and CC the initial message to the dealer DP.
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I'm sorry but if they had got copper grease on my seats they would have been replacing the cover never mind getting it off, I would keep an eye on the material has it may go hard and bobbly if they have used corrosive chemicals to get the grease off????
Also inspect the cloth really close up to see if there is any grease stains like when you get grease on your clothes?
Darren
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I had my driver's side window regulator replaced recently as the window was shaking and rattling in its frame when being raised. When I got home I opened the door and heard something rattling around at the bottom of the door behind the door card.
Turns out when they replaced the regulator they'd left the brackets or bits from the old one inside the door!!!! Quite unbelievable.
I do dearly love my Mk6 (and my Mk2) and, in fact, the whole VW scene (shows and so on). However, the dealers are doing their damnedest to put me off the marque again, just like they did when I had my awful Mk4s. It's such a shame that so many people get put off a car by avoidable niggles and crap dealer quality.
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I'm sorry but if they had got copper grease on my seats they would have been replacing the cover never mind getting it off, I would keep an eye on the material has it may go hard and bobbly if they have used corrosive chemicals to get the grease off????
Also inspect the cloth really close up to see if there is any grease stains like when you get grease on your clothes?
Darren
That is something I will be doing today (inspecting for grease stains), it was dark miserable and raining yesterday.
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@ajmoir: Disgusting, shoddy, sickening performance by VW Cheltenham. Shame on them.
I feel so sorry for you and hope you get this mess resolved.
:angry:
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It makes you wonder what clown in their right mind would put dirty wheels inside a car with no covering on the seats or thought as to potential damage. It shows the standard of the dealership - any monkey working for me that did that would be in big trouble.
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I have to admit on inspecting the car I cannot see where Ebley lifted the car, and cannot see any damage to underseal. And I have looked at the seats and there seems to be no marks where they were cleaned. Just need some frebreeze at the mo as the smell is bad. Gotta drive with the windows down full just not to smell it.
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I'd like to think it was a stupid mistake by the latest apprentice but somehow i doubt it! :sick: I have to agree with Darren though, i think i'd be demanding new seat covers. :angry:
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I'd like to think it was a stupid mistake by the latest apprentice but somehow i doubt it! :sick: I have to agree with Darren though, i think i'd be demanding new seat covers. :angry:
I think I prefer the "They will not touch it again approach".
Its now booked in to VW Hereford for the shock absorbers (they said they will confirm that the one actually need replacing before fixing them), this is where I usually go and I have never received poor service from them ever in 5 years. I would recommend them to anyone. I just never imagined that changing two wheels would bring such dispair. Never mind lesson learnt.
Also I assume they have to replace the shocks in pairs too otherwise you end up with odd wear on the tyres and they will need to do the tracking.
Actually I DREAD anyone ripping the front suspension out of my GTD, it will never be the same. It drives in a perfect straight line at the moment, it is wearing the tyres perfectly. :cry:
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You should be fine at South Hereford. They've been fine with my cars for the last 12 years.
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Rumour has it they will only replace one shocker under warrenty? Surely this is just wrong.
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Demand they replace them as a pair as it's downright dangerous to replace only one
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Well today was an interesting day. Took my car in to VW Hereford (who yet again never fail to impress me) to have the shock absorber replaced and was told that its not leaking and there is a TSB on oil on the shaft of the shock absorber which is expected functionality. So 1.) VW chelt have no idea what they are doing. 2.) They obviously cant read the TSBs
But the best news is that my car isnt faulty and hasn't had its suspension ripped out. Phew!
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Good news. Still seems odd it had oil on it though.
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They showed me the print out of the TSB with pics and everything. Its only on the shaft not of the external body of the shock. Which sounds logical as you would want shaft lube (oh err) for it to smoothly go up and down.
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Ok, only on the shaft, that makes sense and ive seen that before.
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Great news! My cars booked in for next thursday, only for the clunking rear hatch, the waste gate rod and the knocking/tapping under my feet, i thought i'd try them with a short list first. :sad:
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Good luck with the wastegate rod the parts on back order (I have the part number :wink: ) and it keeps getting put back further and further. :sad:
The clunking rear hatch is it a thud it maybe the silly parcel shelf string ends hitting the sides of the boot.
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Cor blimey! I told the service bloke what the rattle was hoping he might know what i was on about but sadly no! :rolleyes: so from what your saying it's going to be a long old wait!?
The clunking hatch sounds like it's the latch itself, i had that thing with the parcel shelf in my mk5 but haven't heard it in the mk6 so thought they'd cured it?