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Model specific boards => Golf mk6 => Topic started by: jkp on 19 July 2011, 06:53

Title: Autoglass Windscreens
Post by: jkp on 19 July 2011, 06:53
Morning Folks,

I've had the misfortune of having 'something' smack my windscreen with enough force that it will need replacing.

Have any of you had an autoglass replacement screen and how good a quality are they? I had one done in my previous car and it was not good, mainly due to the heating elements failing.

I had the chap out from AG to do the repair, but it's too far gone for that.

A VW screen supplied and fitted by them is an additional premium of £170 on top of the £50 xs, just wondering from experience if any folks who have had it done have any feedback.

Thanks  :smiley:
Title: Re: Autoglass Windscreens
Post by: KennyGTI on 19 July 2011, 07:11
Yeah, I had the misfortune aswell mate 2 weeks of owning my Golf! Despite what they tell you it is not a VW window, it's a AG version of the VW Golf window! But I can't fault it, maybe a couple of times in the harsh winter mornings and night the windscreen was badly steamed up but at the end of the day they are breaking the seal to fit a new window and it's just bad luck that we both have/ had to get new windscreens  :sad:
Title: Re: Autoglass Windscreens
Post by: andyr on 19 July 2011, 09:12
Had to have AG replace the windscreen on my Bora at the end of June to enable me to sell the car on, no complaints from me, (apart from £100 excess on my ins') fitted with no problems, whereas when the Bora was stolen/recovered a few years before, a 'Smile' windscreen was installed and by the passenger side A pillar the glass was quite badly distorted in one place.... within 2 weeks a tiny, tiny, tiny stone chip appeared right in the middle of the distortion and the screen cracked!
Also a screen replaced by AG is guaranteed for as long as you keep the car, dunno how good *that* is tho.... a stone chip is a stone chip and will usually get repaired for free via your ins' co' if glass is underwritten in your policy.

I have no reason to think that AG glass is in any way inferior to the original, whereas 'Smile' Windscreens I would keep away from.
Title: Re: Autoglass Windscreens
Post by: danski on 19 July 2011, 10:49
Arent the VW ones sound insulated and the AG ones not?
Title: Re: Autoglass Windscreens
Post by: AlanD on 19 July 2011, 11:13
My front screen was replaced years ago with an AG one and its been fine. No complaints from me.
Title: Re: Autoglass Windscreens
Post by: Keithuk on 19 July 2011, 12:07
I've never had a windscreen go on any car I've had in 35 years, perhaps I've been very lucky?

I had a chip repaired by AutoGlass on my last car free under insurance but the mark doesn't disappear all together you can still see a very slight chip in the glass.

I've read reports on the new Golf that the windscreen becomes delaminated the edge of the screen goes a milky colour and VW change it under warranty.
Title: Re: Autoglass Windscreens
Post by: jkp on 19 July 2011, 12:59
Thanks chaps

my main concern is that the AG one would be pants, but i guess it would be fine. The VW one would have to be ordered via VW and would take a week to arrive, but not sure if the extra £170 on top of the XS is worth paying.

I was aware of the sound deadening in the window, but would I really notice a difference.

The AG rep said when I spoke with him that the AG and VW ones are the same with just a different badge, which I know is tosh sales-speak. I did ask him about the film between the window for sound deadening "yeah, they all have that mate...it's called laminate!"  :rolleyes: No sh!t Sherlock  :laugh:
Title: Re: Autoglass Windscreens
Post by: The Doc on 19 July 2011, 13:00
The problem with AG etc is that you could either have one of their best technicians come out or a guy who's not very good and you won't know untill it's too late  :sad:

Title: Re: Autoglass Windscreens
Post by: MAW73 on 19 July 2011, 13:08
Had a front one fitted on my Mk5 which was fine, no problems.

My dad had to have a front window screen fitted twice by AG. The first screen wasn't sealed correctly so as you went down the motorway it whistled over a certain speed  :smiley:
Title: Re: Autoglass Windscreens
Post by: andyr on 19 July 2011, 16:38
The problem with AG etc is that you could either have one of their best technicians come out or a guy who's not very good and you won't know untill it's too late  :sad:

But if your not satisfied - or it goes due to incorrect fitting - that's when their lifetime warranty kicks in  :cool:

Title: Re: Autoglass Windscreens
Post by: Jimble on 19 July 2011, 17:34
I had a bit of a mare with them tbh, my mk5 needed a new screen so went through insurance, they came to my house to do it, 2 "technicians" made a complete mess of the cracked screen when trying to cut it out, it was bonded so close they actually shattered the one side! When they ran that cutting tool round the top corners they gouged the bodywork and by gouge i mean took the paint off and actually dented the metal being so rough! When they eventually got the old screen out and vacumed all thebits of glass out the car they turned to removing the rain sensor which was bonded to the old screen, they hacked away at the rubber bond making a right mess and when i asked if he was putting that on the new screen? "yes mate it'll still work fine!" did it fook!? They then put the new screen in too low and over to the drivers side so i could see down the back of the dash through that spotted bit round the screen, they hadn't put the rain channel at the top right so water would sit on the bonding agent. Fookin rediculous!!! :angry:
After complaining about what a shambles it was to head office, they put a new screen in at the depot and sent a chip repair company to fix the damage to the body and also got a new rain sensor from vw and fitted that too.

Oh and the new screen wasn't much good either! So would i use them again? Not a chance!! :sick:
Title: Re: Autoglass Windscreens
Post by: Wayne on 21 July 2011, 00:11
The problem with AG etc is that you could either have one of their best technicians come out or a guy who's not very good and you won't know untill it's too late  :sad:



Agreed :afro: the screen will be fine however :smiley:
Title: Re: Autoglass Windscreens
Post by: mike. on 21 July 2011, 08:23
The last screen I got from AG was a VW screen, they had just etched off the VW logo but you could still see it in certain light.
Title: Re: Autoglass Windscreens
Post by: Neil gti on 23 July 2011, 19:58
Got this today  :angry:
Dont think that will polish out

(http://i601.photobucket.com/albums/tt94/NeilGti/Jack/MK6%20GTI/DSCN0608.jpg)
Title: Re: Autoglass Windscreens
Post by: Snoopy on 23 July 2011, 20:28
Ouch  :cry:
Title: Re: Autoglass Windscreens
Post by: Neil gti on 23 July 2011, 20:30
Just had a repair done on Thursday aswell to the front screen  :angry:

So now i need a windscreen and rear screen  :angry: :angry:
Title: Re: Autoglass Windscreens
Post by: am1w on 23 July 2011, 20:34
So sorry to see this. :cry:
Are there 2 bits of damage? The roof and the top edge of the windscreen?
Touch it with Chipex. Or maybe a localised repair and paint job. Otherwise, if you took it to a VW Bodyshop, they'll want to spray the whole roof, which would then mean they'd remove the windscreen and the rear hatch.  :shocked:
Oh yes. I have also had roof damage, TWICE.  :angry:
Title: Re: Autoglass Windscreens
Post by: Jimble on 23 July 2011, 20:35
Ouch  :cry:
Ouch indeed! :sick:
Title: Re: Autoglass Windscreens
Post by: Neil gti on 23 July 2011, 20:55
So sorry to see this. :cry:
Are there 2 bits of damage? The roof and the top edge of the windscreen?
Touch it with Chipex. Or maybe a localised repair and paint job. Otherwise, if you took it to a VW Bodyshop, they'll want to spray the whole roof, which would then mean they'd remove the windscreen and the rear hatch.  :shocked:
Oh yes. I have also had roof damage, TWICE.  :angry:

Yes roof damage and screen, also got a stone dent on the bonnet the other day (a stone hit the bonnet and then hit the window, no damage to window that day  :embarassed: )

So in the past few days
bonnet damage,
Roof damage,
Screen damage,

its nearly a right off  :grin:  Getting like Gilly

Its the last time i get my car detailed
Title: Re: Autoglass Windscreens
Post by: jkp on 23 July 2011, 23:08
Decided to go for the AG version, but trying to get this organised with them is a nightmare. Always engaged, then they never call back.  :angry: I suppose they can let their customer service fall now seeing as their main competition went bust a little while back.
Title: Re: Autoglass Windscreens
Post by: am1w on 23 July 2011, 23:50
Decided to go for the AG version, but trying to get this organised with them is a nightmare. Always engaged, then they never call back.  :angry: I suppose they can let their customer service fall now seeing as their main competition went bust a little while back.

I got in touch with Admiral when I incurred rear windscreen damage a few weeks ago and was put through to National Windscreens. They were very efficient, called back and said they would have to order an OEM rear screen from VW. My excess was to be £70. I decided not to go for a replacement just yet and got Glas Weld to fix the 5 gouge marks which they have partially. National Windscreens would not attempt this with the excuse that the glass would shatter as it is not laminated. If I do get my rear screen replaced, they will have to do so at the VW Bodyshop where the Bodyshop fitter will be involved with the trim removal and re-fitting. I simply cannot trust the windscreen company to do a competent enough job.
Title: Re: Autoglass Windscreens
Post by: jkp on 28 July 2011, 08:04
A total 'mare' trying to get AG to even answer the phone. Now got it booked for screen replacement next wednesday. I'm hoping all will be okay  :undecided: but knowing my Donald Duck  :rolleyes:
Title: Re: Autoglass Windscreens
Post by: babyvw on 28 July 2011, 09:15
i used to work for autoglass screens are all the same as manufacted they come from same factory only difference is one has a vw badge and one doesnt glass is glass wen it comes to cars just wiv autoglass its down to the guy fitting it
Title: Re: Autoglass Windscreens
Post by: mac7 on 28 July 2011, 17:57
^^^ not necessarily true. Every VW I've ever had was fitted with Sekurit glass. When I've used Autoglass they've always supplied one from Pilkington. Never had any problems with the Pilkington product though.
Title: Re: Autoglass Windscreens
Post by: babyvw on 29 July 2011, 07:21
serkurt glass in jus germans version of pilkiton thats what porsche and top audi have in there cars just wiv the relevant badge on it it too... also sekurt supply glass for toran and wat ever the seat version is too with no badge on as they the same car wiv the same glass so the dont bother badging any of it wen the old galaxy was about too that was the same
Title: Re: Autoglass Windscreens
Post by: am1w on 29 July 2011, 07:38
@babyvw: You crack me up with your command of English.
Title: Re: Autoglass Windscreens
Post by: gizzywizzy on 29 July 2011, 21:50
serkurt glass in jus germans version of pilkiton thats what porsche and top audi have in there cars just wiv the relevant badge on it it too... also sekurt supply glass for toran and wat ever the seat version is too with no badge on as they the same car wiv the same glass so the dont bother badging any of it wen the old galaxy was about too that was the same
[/b]

WTF?
Title: Re: Autoglass Windscreens
Post by: Neil gti on 15 August 2011, 18:55
 :smiley: Had my windscreen replaced today by Autoglass, the technician was outstanding and very proffesional,
The amount of kit he had just to take the window out  :shocked: job done in 45mins and not a mark anywere, A big thumbs up for Autoglass from me  :smiley:
Title: Re: Autoglass Windscreens
Post by: am1w on 15 August 2011, 19:04
:smiley: Had my windscreen replaced today by Autoglass, the technician was outstanding and very proffesional,
The amount of kit he had just to take the window out  :shocked: job done in 45mins and not a mark anywere, A big thumbs up for Autoglass from me  :smiley:

Congratulations on a professional installation. Wonders will never cease.
Rear attack next?
Title: Re: Autoglass Windscreens
Post by: Neil gti on 15 August 2011, 19:08
:smiley: Had my windscreen replaced today by Autoglass, the technician was outstanding and very proffesional,
The amount of kit he had just to take the window out  :shocked: job done in 45mins and not a mark anywere, A big thumbs up for Autoglass from me  :smiley:

Congratulations on a professional installation. Wonders will never cease.
Rear attack next?

Yes rear screen next, the guy said he has done a few and are pretty straight forward to do  :smiley:
Title: Re: Autoglass Windscreens
Post by: jkp on 15 August 2011, 21:50
Sorry, I should have also updated seeing as I was the OP.  :embarrassed:

I got mine done, also in about 45 mins and it was done very well indeed. No sign of leaks during the scottish monsoon season and not a mark on the car, inside or out from the installation  :smiley: