GolfGTIforum.co.uk
General => General discussion => Topic started by: sharki786 on 29 June 2011, 17:15
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where do i start?
cut a long story short:
got a clutch from ECP, turned out to be for a mk4 (double labour charges) this caused the flywheel to keep rubbing the ring on the starter motor, eventual the ring shattered and scortched the gearbox from the inside. had to change the clutch cable and the release bearing.
This was the email that i sent ECP:
Hi, I would like to make an official complaint, as one of you sales assistant gave me the wrong clutch kit for a Golf mk3 GTI (P323VDL) he advised me that it was the correct part according to his system. I took the car to the garage and then mechanic advised me that the part was wrong so I rang euro car parts & they advised me that the part was correct and that it may have been modified by the manufacturer, anyway after having it fitted, the starter motor started to make a screeching noise and eventually made a bang noise, now my starter motor is faulty as it was caught on the flywheel constant. then the mechanic took my gearbox off (double labour) and took the clutch off & took it back to ECP in Nechells Birmingham, he bought 3 out all looked the same, got my refund and went to Andrew Page who gave me the correct clutch & advised me that the clutch ECP sold me was for a mk4 2.0 GTI. This is the 2nd time that I have been given an incorrect part from ECP. My c ar has been off the road for 2weeks due to your mistake, my starter motor does not work correctly and it cost me a lot to get my car back on the road due to the error caused on your system, also I have the invoices from the garage for the double labour costs, I had to call a mobile mechanic out as I broke down in middle of nowhere & then had to call out recovery, the mechanic also advised me that the housing of the gearbox had scorch marks due to the starter motor braking because your system gave the wrong part. I have all the invoices that are required. I am very disappointed in your service and would like compensation due to the errors caused by yourself. If you require any further information please do not hesitate to get in touch with me.
reply:
I am sorry to hear of the problem that you have encountered, in order for me to investigate and resolve this situation would you please forward all relevant invoices to me at your earliest convenience
Kind regards
my reply:
Hi Peter,
I am attaching 5 invoices & 3 pictures (1 x Euro Carparts (CREDIT NOTE), 2 x Mobile-Mech (carried out the work, double labour costs), 1 x TPS (parts required for damage caused by the incorrect clutch) & 1 x GSF (clutch cable). I still need to get a quote for a Starter Motor as thats damaged aswell.
I will attach pictures of the damaged starter motor, and also damage caused to my Gearbox by the incorrect clutch.
Picture of the starter motor: the one on the left is the one that was damaged by the incorrect clutch, it ment to look like the one on the right, (ring broke off/missing on the shaft & also its making a loud screeching noise and has tons of play in the shaft now.
If you require anymore information please get in touch with me.
Thank you
after two weeks of waiting:
my email:
Hi Peter,
I am very dispointed in your serivce. This has been on going for over two weeks and yet the problem has not been solved. How long will you take to have this matter resolved?
Thank you
his reply:
(http://i323.photobucket.com/albums/nn458/shako786/ECP.jpg)
my reply:
LET ME EXPLAIN THIS TO YOU!!
YOU GAVE A USELESS CLUTCH, THE CLUTCH YOU GAVE ME WAS FOR A MK4, MY CAR IS A MK3!
THE MK4 CLUTCH IS DIFFRENT TO THE MK3.
YOU ARE NOT A MECHANIC!!
YOUR A MANAGER AND BECAUSE OF YOU SYSTEM GIVING OUT THE WRONG PART I HAD TO SPLASH OUT MORE MONEY. IF YOUR SYSTEM WAS UP TO DATE THEN THIS COULD HAVE BEEN AVOIDED!
I CAN EXPLAIN TO YOU.
THE PREASURE PLATE WAS NOT THICK ENOUGH, CAUSING MY FLYWHEEL TO RUN THE STARTER MOTOR CONSTANT.
THE PART NUMBERS ARE THERE FOR A REASON SO YOU DONT INSTALL THE INCORRECT PART. TO YOU IT MEANS NOTHING.
MY CAR WAS OFF THE ROAD FOR TWO WEEKS DUE TO YOUR INCOMPETENCE!
NOW I HAVE BEEN WAITING FOR 3-4 WEEKS FOR YOU TO SAY THAT TO ME?
IF YOU WANT I WILL POP INTO YOUR STORE AND SHOW YOU THE DAMAGE TO MY STARTER MOTOR AND WHATELSE.
I WILL BE GETTING IN TOUCH WITH THE HEAD OFFICE. I AM NOT HAPPY WITH YOUR ANSWER! YOU ARE JUST AVOIDING TO PAY THE LABOUR COSTS.
my 2nd reply:
The clutch itself is diffrent. The preasure plate it thinner (moves the flywheel back slightly), flywheel will then catch the stater motor. make sense?
this guy realy starting to fiddle with my nerves. i might end up taing th starter motor and pics of the gearbox and other invoices and having a personal word with him.
p.s pic of the damaged starter motor (ring missing and tons of play in it.
(http://i323.photobucket.com/albums/nn458/shako786/StarterMotor.jpg)
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Does a mk4 clutch actually fit a mk3 then?
Would the mechanic not notice it was not right?
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Does a mk4 clutch actually fit a mk3 then?
Would the mechanic not notice it was not right?
it fitted but when we started the car, the starter motor was stuck onto the flywheel (that screeching noise). the mechanic advised me of the clutch kit being wrong so i rang ECP, who said that the part was the correct one and that it might have been modified, anyway i lost all gears within a week and had to get someone out and then have the car recovered back to the garage.
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Unfortunately this a very frequent occurance when dealing with ECP. Been loads of threads on here about incorrect parts supplied by them, and because of this, I wont go near them. Obviously no consolation to you now though mate, and I hope you get the matter sorted and resolved to your satisfaction.
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TBH it looks like a combination of wrong part and the mechanics fault. Looks like he damaged the starter motor to me.
But yes you are right ECP gave me the wrong part 3 times but they gave me a huge discount as compensation. :smiley:
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TBH it looks like a combination of wrong part and the mechanics fault. Looks like he damaged the starter motor to me.
But yes you are right ECP gave me the wrong part 3 times but they gave me a huge discount as compensation. :smiley:
na the mechanic didnt damage anything! i know he didnt as if he did he wouldav told me and sorted the part out himself. also when we replaced it with a 2nd hand starter it did the same thing. other thing is
F*CK their discount, as far as im concerned they can stick that discount where the sun dont shine!
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Theyve given you a complete refund for your clutch, what else do you expect them to do except an apology and maybe discount in the future as a goodwill gesture?
19 LIMITATION OF LIABILITY
19.1 Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
19.1.1 any breach of these terms; and
19.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
19.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.
19.3 Nothing in these terms excludes or limits our liability:
19.3.1 for death or personal injury caused by our negligence;
19.3.2 under section 2(3) of the Consumer Protection Act 1987;
19.3.3 for fraud or for fraudulent misrepresentation; or
19.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
19.4 Subject to clause 19.3, we will not be liable to you for:
19.4.1 any indirect or consequential, special or punitive loss, damage, costs or expenses;
19.4.2 loss of profit;
19.4.3 loss of business;
19.4.4 loss of income or revenue;
19.4.5 loss or corruption of or damage to data;
19.4.6 waste of management or office time; or
19.4.7 depletion of goodwill.
19.5 Subject to clause 19.3, our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent) of the price payable for the Goods and/or Services for any one event or series of connected events.
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To be honest you just lost your whole case by loosing your temper.
Lesson learned, move on!
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If the part was supplied in error then they should at least be liable for the extra labour costs.
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To be honest you just lost your whole case by loosing your temper.
Lesson learned, move on!
Got to agree, that's not the reply I would have sent :undecided:
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To be honest you just lost your whole case by loosing your temper.
Lesson learned, move on!
Got to agree, that's not the reply I would have sent :undecided:
Just thinking the same, :smiley:
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Did your mechanic not check it before he fitted it? :undecided:
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lol aint lost my temper yet. :grin:
im good at controling it.
yes mechanic did check it & advised me, i then rang them and they confirmed that this was the correct part and it may have been modified :undecided:
but id be more then happy if they gave my labour charges back as it was incorrect on their system. its not my fault as i dont maintain their stock or anything.
its been four weeks since this has been going on, how would you guys feel?
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p.s i didnt loose my temp just put the guy in his place as he was tryna act like a mechanic. also i did have caps on. there was no anger in the reply as i wasnt swearing was i?
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Theyve given you a complete refund for your clutch, what else do you expect them to do except an apology and maybe discount in the future as a goodwill gesture?
19 LIMITATION OF LIABILITY
19.1 Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
19.1.1 any breach of these terms; and
19.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
19.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.
19.3 Nothing in these terms excludes or limits our liability:
19.3.1 for death or personal injury caused by our negligence;
19.3.2 under section 2(3) of the Consumer Protection Act 1987;
19.3.3 for fraud or for fraudulent misrepresentation; or
19.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
19.4 Subject to clause 19.3, we will not be liable to you for:
19.4.1 any indirect or consequential, special or punitive loss, damage, costs or expenses;
19.4.2 loss of profit;
19.4.3 loss of business;
19.4.4 loss of income or revenue;
19.4.5 loss or corruption of or damage to data;
19.4.6 waste of management or office time; or
19.4.7 depletion of goodwill.
19.5 Subject to clause 19.3, our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent) of the price payable for the Goods and/or Services for any one event or series of connected events.
so youd be more then happy to splash out twice as much in labour costs??? you must be silly. you cant let them walk over you. it was their mistake as i asked for a clutch for my car. the invoice has my reg so they gave me the part that came up on their system. not my problem :undecided:
i think i might just go to the store and speak with mr peter and show him the damages. the starter has loads of play in it.
Its like you going to a mechanic and he messes your car up and says tuff sh1t mate. you going to stand for that shiz?? you will try your best to get the most you can to cover your costs.
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Theyve given you a complete refund for your clutch, what else do you expect them to do except an apology and maybe discount in the future as a goodwill gesture?
19 LIMITATION OF LIABILITY
19.1 Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
19.1.1 any breach of these terms; and
19.1.2 any representation, statement or tortious act or omission including negligence arising under or in connection with the Contract.
19.2 All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12 of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.
19.3 Nothing in these terms excludes or limits our liability:
19.3.1 for death or personal injury caused by our negligence;
19.3.2 under section 2(3) of the Consumer Protection Act 1987;
19.3.3 for fraud or for fraudulent misrepresentation; or
19.3.4 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
19.4 Subject to clause 19.3, we will not be liable to you for:
19.4.1 any indirect or consequential, special or punitive loss, damage, costs or expenses;
19.4.2 loss of profit;
19.4.3 loss of business;
19.4.4 loss of income or revenue;
19.4.5 loss or corruption of or damage to data;
19.4.6 waste of management or office time; or
19.4.7 depletion of goodwill.
19.5 Subject to clause 19.3, our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent) of the price payable for the Goods and/or Services for any one event or series of connected events.
so youd be more then happy to splash out twice as much in labour costs??? you must be silly. you cant let them walk over you. it was their mistake as i asked for a clutch for my car. the invoice has my reg so they gave me the part that came up on their system. not my problem :undecided:
i think i might just go to the store and speak with mr peter and show him the damages. the starter has loads of play in it.
Its like you going to a mechanic and he messes your car up and says tuff sh1t mate. you going to stand for that shiz?? you will try your best to get the most you can to cover your costs.
no, i would have compared the old to new, and heeded the advice of the mechanic who told you they were different, and then not fitted the clutch.
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Chuff taught me the following...
When you take the old part off, preferably before you take the old part off, take the new part out of the box and compare the two... if they aren't EXACTLY the same then take the new part back.. if you cannot get the 'correct' part then get a refund and look elsewhere.
had this problem a couple of times with a certain motor Factor that deals with cars from Scandanavia and Germania.. in one instance the incorrect part was in the correct box.. in another it was just totally wrong. (this doesn't include my suspension springs fiasco)
just be ultra careful when dealing with factor parts... and of course no more caps lock :wink:
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Edit: Totaly lost you on the starter motor explanation :huh:
I would also want labour charges if they supplied the wrong parts .
ECP have cost me a lot of time with the wrong parts but ive always been compensated. Lucky I dont need to go to a garage these days.
:smiley:
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Chuff taught me the following...
When you take the old part off, preferably before you take the old part off, take the new part out of the box and compare the two... if they aren't EXACTLY the same then take the new part back.. if you cannot get the 'correct' part then get a refund and look elsewhere.
had this problem a couple of times with a certain motor Factor that deals with cars from Scandanavia and Germania.. in one instance the incorrect part was in the correct box.. in another it was just totally wrong. (this doesn't include my suspension springs fiasco)
just be ultra careful when dealing with factor parts... and of course no more caps lock :wink:
^^^ Agree with this.
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bit of an update:
i went to ECP took the starter motor and spoke with the manager.
after an hour of explaining everything and how the friction plate, clutch and flywheel assemble, he then admitted that it was their fault for supplying the incorrect part. he pulled out a SCREW DRIVER to see the diffrence between my friction plate and the wrong one and there was a few mm diffrence in there. he then was willing to pay me £150 i advsied him that i had to get a mobile mech out then he had to get the recovery out as the car had no gears and then he had to take gearbox of and replace the clutch which he charged me £225 for all that work and he also had to fault find the problem before he said that the clutch was incorrect. anyway i am not sitting on £150 as that dont evern cover my costs. onop of that the starter motor is fecked.
so i am happy at one point that they have admitted that it was there fault but not happy on the offer. so i going to speak to head office and get the full wack out of them. as i could get to work and that my car was off the road for 2weeks.
:wink: