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Model specific boards => Golf mk5 => Topic started by: VWjon on 19 May 2011, 17:44

Title: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: VWjon on 19 May 2011, 17:44
Hello all,

Going through the process of booking my 5 year old GTi (just under 20,000 Miles) for a service.

It needs a major service, brake fluid and cambelt / water pump etc

Now I was looking at the "fixed priced plan" £349 for 2 services (one now, one in a years time), but ive been told I cant have the longlife oil.

Question: Is there a difference in oils used on a T&D service compared with the Longlife service? I've been using 5W30, is it a different grade ie 5w40 on T&D, or is it the same just with a "longlife" additive?

Me and the poor VW woman just confused the hell out of each other.  :shocked: :nerd:

Managed to get the following quote:

Service plan - Major service this year / minor service next year
Free MOT's 2 years
Brake Fluid change
Cambelt, tensioner etc and water pump
Coil Pack recall (FOC)

£775
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: mb on 19 May 2011, 18:38
I think there is a difference in the oil but I'm not sure what it is but I'm sure someone will be along shortly who knows!

The price you've been quoted for the work is too much as I'm pretty sure the brake fluid change is part of the service plan.  I took the plan out last year and the brake fluid was changed as part of the deal. I'm assuming you've been quoted £399 for cam belt & water pump, but if you ring a few dealers you will find it cheaper then get your dealer to price match. I went through all this last year!
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: bacillus on 19 May 2011, 19:23
According to TT, regardless of if your are on T&D or longlife service, your vw dealer should use long life spec oil that's fully synthetic VW 504.0 approved.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: Snooze on 19 May 2011, 19:38
Long life oil is 5w 30 and time and distance oil is 5w 40.  However lots of people have said that only 5w 30 oil is recommended for use now whatever service plan your on.

Im on Time and distance and I use 5w 30.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: VWjon on 20 May 2011, 08:24
mmmm I want 5w30 oil put in, but apparently thats not going to happen on the T&D fixed plan, (she is double checking with the garage and getting back to me this morning).

FAO mb: Just out of interest how much did you pay if you dont mind saying.

Originally I was quoted £808 which was straight from the website pricing. Local indy £708 using VW parts.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: mb on 20 May 2011, 09:09
The original quote for just a cambelt change (I didn't have water pump done) started at £600 but I found a dealer that was sort of near who was doing it for £299. I just rang my dealer and they priced matched it.  All I had to do was tell them which dealer it was.

The 2 year service plan was £299 when I took it out last May. In the paperwork I have it shows that a brake fluid change is included in the plan. This is why I thought your quote was too high as it should be included.

Just had a quick look and most dealers now seem to be offering the cambelt change for £319 as per the VW fixed price servicing which wasn't there when I was sorting mine out last year.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: VWjon on 20 May 2011, 09:50
cheers mb, appriciate the quick reply, currently have phone against my ear onto VWCS.

Apparently the brake fluid is a optional cost??

my quote was £775 all in, fixed plan (major and minor service), cam belt / water pump, 2 years MOT's.

Basically £40 cheaper than website.

Though VW website states: Servicing is based on manufacturer's recommended service schedule for a particular Volkswagen model. My manual recomends I should get this done ever 2 years, so surely it should be free.

Just finished my call to VWCS, apparently the on my 2006 gti if I switch to T&D there will be a change in oil grade not being 5W30, specs are 501.01 / 502.00

But on 2008 models onwards its the same oil grade 5w30.

I raised the question that the 2006 and 2008 models are the same and no difference, he went silent and said thats what the system says!!!!
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: VWjon on 20 May 2011, 12:30
clarification from the dealers, only longlife 5w30 is to be used regardless of t&d.

Comfirmed and booked, brake fluid is stiil extra charge tho.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: mb on 20 May 2011, 16:38
They must of changed the service plan from last year then.  Put the price of it up by £50 and remove the brake fluid change!

No idea what oil they put in mine as you don't get any paperwork after the service.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: VWjon on 23 May 2011, 09:33
No paperwork? How do you know what has been done, even though regardless of paperwork you trust them anyway.

So you rely on there system that you paid this time for next years service and MOT  :shocked:
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: mb on 23 May 2011, 21:54
When I rang up to book this years sevice they told me I had the service plan once I gave them my registration.

As I got them to do an aircon refresh while it was in, the printout they gave me showed the aircon service, service and coil pack recall had been done.  It just doesn't list each item in detail like you get after a normal service.  I was reading posts on another forum about the service plan and they didn't get paperwork after either.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: VWjon on 26 May 2011, 10:21
Car serviced yesterday, VW dealers do make me laugh.

Dropped the car off on the morning and the woman said the price and what was being done, then said we have a note to say your interested in a service plan. I explain that price agreed was in cluding the service plan. Then the woman said they dont do them and that £349 plan expired january??? I told her to go on the VW website  :cool: and speak to the woman i'd agreed the price with.

When I picked the car up another woman tried to charge me full price and not the agreed one, so had to sort that again.

Oil cap wasnt "clicked" tight, Longlife oil was used.

G12 coolant has been filled above the box image on the expansion bottle? should I be worried as there isnt really a max, more as long as its above the min level. IE not like having a min / max level on your oil.

Apart from that all good, and I got a copy of the service plan to prove i'd paid for it.

Also a note to anyone I was asked if I'd like a 1L bottle of top up oil, was only £10, chuffin bought some last month from halfrauds for £18 as well.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: sprout99 on 26 May 2011, 12:15
ours is in for service tomorrow.

Already been asked if we want aircon servicing and engine flush

I suppose they just hope that the person they deal with had no knowledge of cars.

Already told them not to worry about the road test and free wash from a blind person

All i want is an oil change, stamp in the book and as little involvement by
people who generally don't give a fcuk about your pride and joy !!

I hate taking car to garages - too many bad experiances.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: VWjon on 26 May 2011, 13:33
I know, in all the mess sorting the service plan / costs out I forgot to mention NOT TO WASH the car.

No scratches / dents so all good, the quality of the wash was laughable, so many unwashed patches my car looks like a dalmation.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: sprout99 on 26 May 2011, 14:07
I know, in all the mess sorting the service plan / costs out I forgot to mention NOT TO WASH the car.

No scratches / dents so all good, the quality of the wash was laughable, so many unwashed patches my car looks like a dalmation.

I would much prefer to take it to a garage i trust but alas VW warranty and don't fancy them using any sort of 'get out'

An example of bad work....when the car went in for coilpacks the lazy tech couldn't be bothered to take out the 2 torx screws
that hold the intake onto back of grille so decided that the best option was to take that very strong pipe clip and squash the inatke pipe with it. FFS ......

I really begrudge giving money to folks who don't give a monkey. I wnt the bear minimum req'd to get me a stamp
in book and i'm off. Don't want the waffle about tyres being worn, brake pads etc etc...........

if you check the 'whats done' between major and minor service I really can't see how taking the wheels off
and changing the airfilter warrant an extra £120 !!!

 :evil:
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: VWjon on 26 May 2011, 15:50
I know what you meant, I could of done the filters myself cheaper, just the oil change / plugs I havent got the tools to do it.

It needed the coil packs changing under warranty + cambelt so they might as well do the rest.

Noticed a little bit of oil on the drive that had dripped from where they didnt wipe away, how hard is it to use a rag and wipe!!!

I've noticed slight improvement now the coil packs and plugs have been done both in from factory new so where 5 years old. Myabe placebo though.
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: sprout99 on 26 May 2011, 19:43
we bought car in december from VW dealer with FVWSH

just had cambelt service however i checked the airfilter and it had a 2006 date code
so doubt it had ever been changed

i like to do airfilter at every service
Title: Re: VW Dealer - Difference in Oil from Time & Distance and longlife services - Help
Post by: sprout99 on 31 May 2011, 11:50
all went very well....thank fcuk

even got a free set of spark plugs since they couldn't tell me when they were last done.
 :laugh: