GolfGTIforum.co.uk
General => General discussion => Topic started by: DubAndDubber on 18 May 2011, 13:52
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Hi there. Ive recently purchased some adaptors from awesome. Has anyone orderd from them before as i bought them on the 10th and they still havent arrived. Got some new alloys itching to go on!
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I have bought from them in the past , had no issues. I suggest phoning them :wink:
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if you do a search there are a few other people who have experienced similar issues
http://www.golfgtiforum.co.uk/index.php?topic=188592.msg1761765#msg1761765 (http://www.golfgtiforum.co.uk/index.php?topic=188592.msg1761765#msg1761765)
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just phoned them, no uk stock, ordering from germany for friday then posting to me. surely i shouldve been told that when i orderd? and they took payment straight away without even checking with me if its ok. what a load of sh!te. can get some on ebay for friday but i need to get a refund first, am i right in thinking theyll give me one straight away seeing as it was paypal?
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never had a problem with them when i ordered and been down there they were sound lads
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Yer I had this, forgot I even ordered something, 3 weeks later emailed them and they said it was out of stock and was waiting for a new supplier, they then asked if I wanted to cancel! Not from Awesome but from another popular online shop.
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I had no probs with them emailed me to say the part I ordered wasn't in stock then emailed me again to say they'd found it and sent it out straight away, sure they'll send you your bits ASAP
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Most places only carry UK stock for the super popular items. I ordered a set of coils recently and it had to be ordered in from Germany since it wasn't the company's most popular brand. That said it's only adding a week or so to the delivery time, not a big deal when I'm getting the spec I need tbh.
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Its swings and roundabouts, i ordered 3 items, 1 being some coilovers, they wer out of stock but i waited a week, then phoned and they said itd be 2 days til i got them, didnt mind so much, but its just courtesy to be honest, especially when your spending £300 + like i was, might not be alot of money to them, but it is to me!
Dan
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I have always found Awesome to be very helpful, yes they can be a little slow at times and need the odd nudge like a phone call but nice people.
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I have had a lot of dealings with Awesome over last 20 years. Jim Cotton is a top fella. You dont stay in business that long if you are not doing something right. Would have no problem recommending them
Mike
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I have had this. Ordered. Took cash straight away. Then took a week to order the stuff from germany. Which took ages to come!
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I have had this. Ordered. Took cash straight away. Then took a week to order the stuff from germany. Which took ages to come!
well if you will buy honda bits from a vw supplier :grin: :laugh: :kiss:
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It would cost £100000s to have all items in stock and keep there prices low, most companies who run online shops only hold limited stock.
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true but at the end of the day thats how you make money, by stocking alot. i just think the website should say when an item is in stock and/or when it will arrive. if one customer cancelled the order (me)! i expect alot of others have aswell!
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Hi there,
Firstly I'd like to apologise for you not having received an e-mail with regards to the item not being in stock and any information on how long they usually take to arrive.
We do sometimes have issues with 'Non-ISP/Company' e-mail accounts such as Yahoo or Hotmail putting our e-mails automatically into the Trash and marking them as Spam.
However, please remember, when it comes to things such as the PCD Adapters, We deal with the following PCD Changes
* 4x100 -> 5x100
* 4x100 -> 5x130
* 5x100 -> 5x112
* 5x100 -> 5x120
* 5x100 -> 5x130
* 5x112 -> 5x100
* 5x112 -> 5x130
For each of these PCD Conversions we do: 15mm, 20mm, 25mm, 30mm, 35mm.
That's 7x Conversions and 5x Sizes. In an ideal world we'd want to keep two sets of each in stock, this would mean having 70 pairs of PCD adapters in stock and on
the shelf which most certainly in the current economic climate wouldn't be financially viable considering they aren't particularly a strong seller and when they do sell, out of 11 sets sold since January, we've only ever done one combination of sizes/pcd's more than just the one time.
Anyway, enough of the 'Business sense' side of things:
Normally with FK we can expect to receive the Adapters within a 10 day window which isn't too bad for a Special order item coming from Germany!
As for charging you before we have got them in stock. This is a standard business practice seen pretty much everywhere. I don't know of many companies who will take a special order without full payment in advance or at least a deposit.
If you could PM Me with your full name or Order Number, I will personally look into the order and find out it's exact status and get back to you with an idea of how long it will be.
Sorry for any Inconvenience caused,
Regards, AL.
Awesome Ltd.
P.S. Thank you for all the kind words from our previous customers on here.
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Hi awesome, thanks for writing on here I really appreciate it. I'm not trying to give you a bad name at all, your a great company. I've now got some adaptors as I could get them next day. Even though they were a little dearer, your definitely the cheapest around! The only reason why I thought it was a little odd that you took my payment is because my company order without payment, so it's what I'm used to! It was wrong of me to go on a rant but as you said money's tight these days so I just thought I'd get a bit of advice as it was the first time I've ordered from you! Dw it hasn't put me off I'll definately be ordering from you again!
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No worries mate :) Give me a shout if you do ever need to order anything and I'll make sure that we get you sorted out and let you know if something isn't in stock.
Kind regards, Al.
Awesome Ltd.
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Fair play Al, good to see businesses going out to resolve an issue without taking the 'jobs worth' approach. You have inspired me to check your website with any future purchases I require! :wink: :smiley:
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I also agree that it is very good to come on here to deal with the issue personally :afro:
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spot on reply!!
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Are ossum gti discount traders on here? :smiley:
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Good to see the company involved reply :afro:
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I've never ordered rom Awesome, but they certainly live up to their name! Awesome!! Think i will be using them instead now :cool:
Anyone who runs a large business that can take their time out to sign up and reply to a thread like that has my respect :smiley:
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all of this trouble actually came good! glad to help awesome :wink:
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Are ossum gti discount traders on here? :smiley:
You'd think they would be wouldn't you?
Only costs £50 a year to be a forum trader :rolleyes:
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Fair play Al, good to see businesses going out to resolve an issue without taking the 'jobs worth' approach. You have inspired me to check your website with any future purchases I require! :wink: :smiley:
I also agree that it is very good to come on here to deal with the issue personally :afro:
I've never ordered rom Awesome, but they certainly live up to their name! Awesome!! Think i will be using them instead now :cool:
Anyone who runs a large business that can take their time out to sign up and reply to a thread like that has my respect :smiley:
;) Here to help guys! I don't like seeing customers unhappy as that just makes my job more difficult. Common sense says to me the more happy customers I have, the easier it makes things for myself and my team!
spot on reply!!
Cheers mate!
Are ossum gti discount traders on here? :smiley:
You'd think they would be wouldn't you?
Only costs £50 a year to be a forum trader :rolleyes:
Let me look into this guys! I know our yearly budget for forum sponsorship is currently overspent, but this is one forum I would like to work with!
I'll see what I can sort!
Regards, Al.
Awesome Ltd.