GolfGTIforum.co.uk
Model specific boards => Golf mk4 => Topic started by: golf-sib on 09 May 2011, 19:30
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I am mega pissed, after all my FMIC progress my car on full throttle is juddering, no fualt codes, no leaks, noyhing. After nobing around I realized the DV was not shutting on full throttle as that is what is causing the juddering as its constantly opening and closing.
I took it out and it has not been touched since the 007p was fitted by r-tech to find *drum roll* no spring!
Now I'm pissed due to incompetence and the forking out of new springs at a silly price due to not fitting it correctly in the first place. Plus they are not local, the hassle of going up there and trying to dispute it seems very pointless.
My rant for the day!
Just wound up as I took a friend along with his 1.8T for a remap. I gave them more custom as I could of went AMD etc... They didn't scan for codes, smoke, test, clean TB/turbo as advertised and when I questioned this they replied along the lines: "we see 100's off these cars and continously work on them, so we know them in and out, so if any problems where there we would easily pick them up".
They work on these so well that they forgot a spring and didn't pick up on it.
Now I'm thinking how accurate the rest off the work is?
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Dam thats annoying.
At least you know whats wrong with it now :smiley:
How much are new springs bud?
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Dam thats annoying.
At least you know whats wrong with it now :smiley:
How much are new springs bud?
Quick look on flee bay suggests £18 :cry:
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£18 isnt too bad though i know ide be pissed off if i had paid someoneto fit it and found this, maybe give rtech a call/pm, they might re-imburse you the £18 through bank transfer or through paypall.
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No spring? Damn.... Now you know why mine felt faster :laugh:
Just had a look for my other spare red and green springs and can't find them.. Think I must have threw them out with the old DV :sad:
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golf sib, is that 18 pound for 1 or the set?
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golf sib, is that 18 pound for 1 or the set?
For the set, fleebay seems a tad cheaper than going directly from forge
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give them a ring and tell them to send you one in the post! accidents happen but surprised it didnt run bad at any time it was on boost not just full throttle
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Anyone got a pic of a 007p apart as I looked at the service kit my mechanic suggested, I can see the grease for the piston, spring and what looks like o-rings which are not on my DV at all?
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(http://img.photobucket.com/albums/v215/T_J_G/a6506bea.jpg)
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Thanks for that, looks like o-rings are not part of the kit... it was a generic picture of the kit, that say we stock different maintenance kits for forge DV's
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ill buy the red spring from you if you do buy the kit :afro:
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kit is 3 springs and 2 metal shims
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Thanks guys I ordered a cheaper maintenance kit and the guys chucked a free yellow spring. I have also cheekily requested a red one, but he has not confirmed. If I get a red one as well 50/50 chance then I will let you know Dave.
Thanks for the help guys!
Also how thick are the shims and anyone actually using them?
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unsure how thick they are but there for when the red spring isnt enough so doubt anyone on here is at 30psi+
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Thanks for all the help and support, will be satisfied once its all working but still a bit annoyed.
I took a friend along with his 1.8T for a remap. I gave them more custom as I could of went AMD etc... They didn't scan for codes, smoke, test, clean TB/turbo as advertised and when I questioned this they replied along the lines: "we see 100's off these cars and continously work on them, so we know them in and out, so if any problems where there we would easily pick them up".
They work on these so well that they forgot a spring and didn't pick up on it.
Now I'm thinking how accurate the rest off the work is? Wish I just bought a DV and did it myself.
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what colour spring do you need mate?? also i thought the red spring didnt fit in the forge 007p thats what the instructions with mine say
i feel for you mate thats like a kick in the go nads but contact him and they should send the one you need out either that or contact awesome they sell them individually cause i was going to get one off of them think its like £8 or something
cheers
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before ranting maybe you should give R-Tech a call and ask for them to send a spring out. They fit loads of 007p's and because people upgrade from spring to spring they may have removed one from a 007p and forgot to put one back in and then fitted it to your car. mistakes happen easily.
As for you mate getting a remap, they would be able to tell if there was issues and would have checked his car over before mapping.
Maybe Nick would like to reply to this post.
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Yep well said hulmie. I no that i needed a stronger spring than standard. Think i have yellow and nick just sent me one
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before ranting maybe you should give R-Tech a call and ask for them to send a spring out. They fit loads of 007p's and because people upgrade from spring to spring they may have removed one from a 007p and forgot to put one back in and then fitted it to your car. mistakes happen easily.
As for you mate getting a remap, they would be able to tell if there was issues and would have checked his car over before mapping.
Maybe Nick would like to reply to this post.
Not a dig at you but I was also being remapped with a few things done and no checks where done. I did quiry this with them and they said, if you read the previous post "we see 100's off these cars and
continously work on them, so we know them in and
out, so if any problems where there we would easily
pick them up".
So how did they not notice. I can understand mistakes happen. But after not checking two, yes two cars and giving that excuse, followed by me finding out theres now no spring seems like not just an accident but ignorance.
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+1 Hulmie.
Im sure R-tech would have sorted the issue, everyone makes mistakes and Rtech wont be an exception. Reading the rest of the reviews about Rtech and being a customer myself i think you case was a minority!
Rtech run a few tests using VAGCOM and this would show up any problems with the car before they start. If nothings wrong then why take it apart..... seems like a waste of time to me. As for me they noticed my MAF was giving off false readings so they kindly lent me a spare one until i ordered another one from VW. Also my requested and actual boost was different so they did a smoke test. Im sure they wouldnt have smoke tested if the boost was fine..... would you?
10/10 for Rtech in my opinion
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They actually used vag-com? Never got that on niether cars, luckily me and my friend both have vag-com and keep check off the cars.
I can understand people wanting to defend r-tech, but the fact nothing was done in diagnostics, a poor excuse, followed by the DV issue I found later does not help. As a consumer its not good, if I paid £100 for it I wouldn't mind but for a lot more its dissappointing. Its a shame people jump on the defence wagon because they had a good experience and never listen to other issues.
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They didn't check my car over either physically or by plugging it in either, just loaded the map and took the money.
Pretty dangerous but hey, seem they only bend over backwards for people who go there alot :undecided:
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They didn't check my car over either physically or by plugging it in either, just loaded the map and took the money.
Pretty dangerous but hey, seem they only bend over backwards for people who go there alot :undecided:
i didnt nor do i go there alot, my 1st time for a map from them they did an awesome job, fully diagnosed my car before even attempting to load a map onto it , they even let me test drive my car alone after the map and without paying them the money first so i could of f**ked of with a free map , my experience with them was A+++++ nothing bad to say about there service or there after service care.
mick
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Mick, yeah i did the same to!
Golf-sib, yeah i understand what your saying. Maybe i was the only car booked in for the afternoon and they took their time, But they were pretty toppers when you took your car in and they wanted you in and out?
Have you contacted Rtech to express your disapointment? Im sure they would probably do something to compensate the mistake.
Hope you get everything squared away and enjoy your new FMIC :wink:
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Did they not take it for a test drive when they mapped it? I am sure they would of noticed there error. I know i would of done once you floored it.
I do like R-tec, good/friendly people. I will all ways use them :cool:
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They drove it after and said its fine. On the day it was not busy only a silver golf turned up later.
I will get in contact and see what they say, but I know they don't always reply to emails.
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give them a call
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Yes ring them as they are hopeless at replying to PM's -emails lol
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I can understand the frustration but not even calling them first to see what they have to say or will do before ranting seems liek your jumping the gun a bit :undecided:
I know with any company its the worst thing to happen when everyone says great things then you go and it goes pete tong
ive used R tech before when I had my 1.8t and nothing but praise from me and loved what they did to my car
but pick up the phone talk to them or leave a msg and see what they say :smiley:
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I can understand the frustration but not even calling them first to see what they have to say or will do before ranting seems liek your jumping the gun a bit :undecided:
+1. It could just be a simple mistake. Just because you do the same thing day in day out doesn't mean you don't cock up every once in a while. Fair thing to do would be to give them a bell and let them sort it out,.
Btw, springs are free from Forge! I rung them up and asked for another and they posted it free of charge!
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i think golf-sib has raised this before, so its not just jumping the gun and coming out with this.
Im sure he said at the time that he wasnt too happy and felt let down.
The spring issue could have easily have been made, nicked from that for another, but should have been replaced, everyone knows this.
If i took a part from another at my work, i would always check that it had been rectified before selling on.
However, my experience there was great and i will be going back again, undoubtedly.
Feel for you Golf-sib as you have a bad experience, but r-tech would not get this kind of praise if this kind of incident happened reguarly. Thats how reputation gets lost.
Im sure you must just have caught someone on a bad day :sad:
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AMEN 2 that :smiley:
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I can understand the frustration but not even calling them first to see what they have to say or will do before ranting seems liek your jumping the gun a bit :undecided:
I know with any company its the worst thing to happen when everyone says great things then you go and it goes pete tong
ive used R tech before when I had my 1.8t and nothing but praise from me and loved what they did to my car
but pick up the phone talk to them or leave a msg and see what they say :smiley:
I contacted them before saying I weren't happy and they said the excuse I wrote earlier which is they worked on 100's of cars yada yada they know what they are looking for. Even though they didn't scan it or give any visual inspections on neither cars, which is contradictory to saying they know what they are looking for without looking. They just plugged in, mapped it drove it and said its fine.
Now to find the spring missing is disappointing, but if they did the work carefully they would of scanned the cars, they would of visually inspected the car, I can understand a small mistake like a spring, but they never picked it up on the driving the car(s). Instead I got a poor excuse the first time round which makes me think, "why bother!", no compensation, which I am not bothered about, but instead I felt I got bent over and thrusted. If you pay for any work to be done, you'd expect it to be done to a good standard, from plastering to plumbing etc instead it was the opposite.
On top of that, for the sake of just a spring to get another poor excuse and hassle seems pointless from my previous experience already.
I rather ring forge and get a spring as it seems less hassle as bobbarly suggested :grin:
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MMMMM :undecided: I am after a remap, and was going to give them a call next week.
Not sure now. :sad:
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R-tech are fine mate.
I have had my car mapped there about 3-4 times now and not once did it get diagnosed before being loaded with the map. When they put the car on the rollers to get mapped they normally do a standard power run first which they would pick up any problems from.
The only time i have had diagnostic work is after they noticed an issue and scanned for codes and also smoke test to diagnose the fault.
I aint defending them about your car mate and yes no re-circ valve spring would have shown up as you wouldnt be getting much/if any boost when under load.
Its bad you had a bad experience Sib and you and your mate may have been 2 out of say 100 customers. hope you get it sorted fella.
On the other thing you mentioned on going to AMD, if you had you would have been more out of pocket and the map wouldnt have been as good.
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i think golf-sib has raised this before, so its not just jumping the gun and coming out with this.
Im sure he said at the time that he wasnt too happy and felt let down.
The spring issue could have easily have been made, nicked from that for another, but should have been replaced, everyone knows this.
If i took a part from another at my work, i would always check that it had been rectified before selling on.
However, my experience there was great and i will be going back again, undoubtedly.
Feel for you Golf-sib as you have a bad experience, but r-tech would not get this kind of praise if this kind of incident happened reguarly. Thats how reputation gets lost.
Im sure you must just have caught someone on a bad day :sad:
+1.. feel for you mate...its best to always give your car a once over no matter how well known they are .. and check parts (if possible) that have been changed :wink:
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i agree R-tech will sort out the spring for him , but the thing he concern is they advertise and mention it on here that every car they remap they will do scan for codes,smoke test and clean TB and when he mention that to R-tech ,R-tech comes up with this lame answer ... (we work 100s of these car so will know they running right or not)
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to be fair, you would notice strate away that the sping was missing. the car would run like a bag of sh!t. It is all very odd. :nerd:
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My issue only became visible after FMIC, not sure why it became noticeable then
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i have run it with out it, it run like a bag of poo, no real power.
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Maybe it was sticking with a bit of r-tech super glue :grin:, either way forge are sending me a maintenance kit with yellow spring with grease etc...
What I don't get is you guys are defending away, yet a member on here has confirmed they never checked the cars over etc... Yet only some off you's have put yourselves in my shoes and can understand how it feels and I'm sure your opinion would change if the same had happened.
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Thread re-opened :smiley:
If it starts getting out of hand then it will be locked again. Please try and keep to FACTS
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IMO the facts are. :grin:
If the DV spring was missing from day one which I think was 3rd October 2009 then the car would have felt much slower and would have been poor running, lumpy and laggy, with idle poor like its got a TB fault, the turbo would not spool or make a sound down low and some stupid low MPG. You would have came back to us saying the car was much slower down low and had not torque or was much more laggy, but you have been very very happy with the car.
Its only until you start messing around with the turbo intake pipe and air box in the same area as the DV you start to get running issues 2 years after the remap which we carried out? which I think most the forum members would agree something dont add up right here? The only time the car will start to run poor is at the time there was no spring in the DV which seems to be around the time you had been working on the boost and induction system. Or even a quick phone call, PM or text when this started to happen I could have helped you or even got you a spring wacked in the post to help you out. But having a rant only dragged it out as i have only just been pointed to this topic today.
If I was you I would have a look down the back of the engine on the sub frame as its easy to remove the cap of the DV and the spring sticks in the cap with the grease then drops of down the back of the engine without knowing (fact). I have done this a few time while checking customers DV to seen which spring they are running, and for a split second it seems there was never a spring in the DV only until I twig it stuck to the cap and dropped out..lol.
As for you not having a diagnostics, ( I rembmebr the day well and was on the phone to Ben during the remap, asking about your car and the office builder and to see if North east gti Matt had popped down for is set of nology spark plugs) (in most cases I can remmber customer reg number 3 year later..lol as each customer means something and not just a quick profit) Ben called me to ask where the vagcom laptop was, but me and Chris had this with, which meant he had to use the generic OBD2 ISO built into our Optican remapping too software,> http://optican.blogspot.com/2007/09/new-software-from-optican.html which checks DCTs, rediness, adaptions and fuel trims prior to the remap being flashed to your car.
Ben did carry out the tests and was happy with the car, with the engines cover off he can see, the vac lines, injectors seal, and PCV pipes which where all fine and showed no signs of investigating any more in that area, plus with the scancan lead built in to our optican mapping he checked the OBD2 dct flags, rediness flags and add/mult fuel trims. If there was fuel trim issues then more time would have been spent on the car and diagnostics, then even a smoke test to pin point the cause of bad trims. We wont just waste time plugging in the smoke tester when the trims are 0%. Like we keep saying we will do 30-40+ 1.8t each month we know all the signs and smells..lol Within 3 seconds of lifting up a 1.8T bonnet a can tell straight away if there are any leaks or issues just by sight, sound and smell, if all seems ok a quick read of fuel trims should back this up. If the car had issues you would have been told and you would have had running issues after the remap or within the 2 years of having the remap carried out. So dont worry you have not been miss sold or left out.. its just we are good at what we do. If we not I came be sure we would have many 100S of unhappy customers but all we get is > http://uk-mkivs.net/forums/t/270216.aspx
And count yourself lucky your car was fault free.. :grin: We send many many customer home without a remap as we refuse to tune cars with fault, or we could have kept you there 3 ot 4 hours longer trying to pinpoint faults or fixing the car (£FOC) until its safe to remap, which would have wasted your day.
It seems you miss read what was going on during the remap session, Ben was too quick for you. If you think you missed out on something back in 2009 , then your more than welcome to bring your car to us for a rolling road session, and another check up £FOC.
I am sorry you hear your not happy with our service, but at the end of the day is the car that matters to us andif the car was unfit you would have had 2 years of HELL with your car, but the fact is from readinf all your posts since 2009 you have been VERY happy with your car and the R-Tech remap.
Our feedback is good becuase we care about customers cars and making sure they are safe to remap, if not safe to remap we always give a bloody good detailed reason why. If I was to just flash a map to every car and not worry or check them I am sure we would NOT me at the top of the VW Golf tuning game.
Please can you point out what more could we have done to your car during the remap session?
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What I don't understand are these facts:
The DV was dissassembled on a table which you ignored completely when I told you. Instead you are certain I unscrewed it and it fell down the bay, or a bright yellow spring stuck on the cap. Even though this was not the case as mentioned. It has never been taken apart till now. Even though AMD and Tuneside have said forge have made mistakes and forgot springs.
Blaming the air box geometry is wide fetched, the air box has just been been pivoted on one of the mounting points by a few degree and only causing the TIP too need too stretch a bit more. Thats like saying if you bend an induction pipe at the TIP too face a different angle/direction by a little bit it will cause problems (even though an induction pipe forces the upper end of the TIP to be in a slightly different position than the oem airbox and no-one has experienced problems with induction pipe kits).
Then ben asked have we scanned our cars as he can't do and will miss it out. Not notified after that they have been scanned as you have advised had happened.
Why was the other times I tried to get an explanation I just got slid to the side and only now you finally give an explanation in detail and now actually offering assistance. It only seems when a problem becomes public do you get involved and waver support.
This arguement can go on and on but since contact was made before and your not reading what I explained I can't see the point off arguing further. Your saying I lost the spring, I'm saying it was not present... your saying the cars where diagnosed, I got told it wasn't... its one word against another and due to the time scale impossible to prove. Best scenario for me is not too use you as it seems for what I paid and the support I got was not worth its weight in gold, I now know from my experience not too use your business.
Thanks for the offer.