GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: RedHP on 20 February 2011, 19:43
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Okay, after purchasing my new Git in August last year, I was informed by the sales chap that if I had any queries/bookings (even servicing etc) that I had to go through him, apparently as the boss of VW instructed them to do so.
So I attempt to book my first service in, coupled with the fact that I wish to buy a new Polo for the missus next month (and wished to test drive one), but despite leaving phone messages and sending emails to him.........did I receive a response.....?...........Did I heck !! (despite the fact of a guaranteed customed sale!)
So, after a few weeks of no response, I emailed VW UK and complained to the above affect and within a day I received a response.
My point is, that I shouldn't have had to go to VW UK, and my dealer who pocketed £27k in cash should have dealt with me in the first instance.
In a seperate email to VW UK, I mentioned the fact that a few years ago Mercedes customer service went downhill and received many complaints. They decided to invest £1bn, of their £3bn annual profit, into improving their customer service. And implied that VW should do something similar, after all 'Volkswagen' does mean 'the peoples cars'.
We'll see !
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Good luck, i think you will need it from my experience with VW customer service.
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Good luck, i think you will need it from my experience with VW customer service.
We can only but try Snoops !
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Good luck, i think you will need it from my experience with VW customer service.
We can only but try Snoops !
Pigs will fly and turn into angels. :rolleyes:
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Good man, the state of dealers these days is beyond a joke, the only garage I've used in the last few year worth it's salt is Guy Salmon in Knutsford, the only downside with them is the low standard of their loan cars.
I've had a number of Mercs over the years and left the marque due to the downturn in the quality of their vehicles along with terrible customer service.
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The industry still hasnt got to grips with Customer Services, the main man in the dealership in a Sales Manager not a Customer Services Manager, even though they deal with current customers more than new ones.
One day they will wake up and sort it out.......
P.S My local dealer is superb and I've had no issues at all with them and a nice new Polo as a loan car :evil:
Jim
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You win, GS gave me a corsa 1.2 when I took my TDV8 Vogue in for warranty work :wink:
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Good luck... When I had my problems with my first mk6 it took threats of legal action to get them to do anything :shocked:
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UPDATE - Okay, I have received 2 calls from my dealer attempting to resolve my issues, one on Saturday and one this morning. All in all, not a bad response, however its a shame I had to complain to VW UK to get this far.
Moral of the story all - Don't give up with the poor customer service and go higher if need be !!! It seems to have worked !!
Red