GolfGTIforum.co.uk
Model specific boards => Golf mk5 => Topic started by: sprout99 on 15 January 2011, 11:55
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How many folks have had this?
I've just noticed ours has it on front passenger arch.
Noticed it yesterday when polishing for first time
Will have to go and see local VW garage and prepare to be fobbed off !
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Quite a few have. Theres a post on here somewere about it. Also on the other mk5 forum. Its a known problem and quite a few have had it fixed by VW some with new wings and paint. I have read quite a few posts on here and also the other forum about it now. A few have asked this same question.
http://www.mk5golfgti.co.uk/forum/index.php/topic,21537.0.html
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cheers for pointer
booked it into Pulmans next week for an assessment
p.s where in Durham you from?
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You have PM. :smiley:
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Let me know how you get on at Pulmans as i may take my car there for its service in March.
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Let me know how you get on at Pulmans as i may take my car there for its service in March.
Had my octavia VRS fixed their - they were ok apart from breaking engine cover
Car has been serviced at Benfield - but that means going through tunnel to Silverlink
i'll wait and see who does their painting. I'm very fussy and will always find fault
like my cars mint
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they have rejected claim syaing it's a mechanical fault and only covered for 3 years
WTF ...!!!!
what a load of rubbish - :angry:
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Is there any one we can trust to do a good job
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they have rejected claim syaing it's a mechanical fault and only covered for 3 years
WTF ...!!!!
what a load of rubbish - :angry:
Escalate to VW Customer Services - do you have a full warranty etc?
When I had mine fixed, the bodyshop warned me that VW would most likely reject due to this reason (arch liner rubs on the inside of the arch, takes off the paint / anti corrosion coating then the rust starts - hence why its 'mechanical'). Utter BS but there you go.
For whatever reason VW approved my claim without drama so I can only presume it depends on what they've had for breakfast that day or my dealer made a very good case for me. They took loads of pics, paint gauge readings and photographed every page from the service book showing the full VW service history. As I say try going direct to VW customer services or try another dealer.
When I first took it in the dealer said if VW rejected the warranty claim, they would put it through as a goodwill claim via the service dept and would most likely have to pay about 30% of the total cost.
HTH
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Escalate to VW Customer Services - do you have a full warranty etc?
When I had mine fixed, the bodyshop warned me that VW would most likely reject due to this reason (arch liner rubs on the inside of the arch, takes off the paint / anti corrosion coating then the rust starts - hence why its 'mechanical'). Utter BS but there you go.
For whatever reason VW approved my claim without drama so I can only presume it depends on what they've had for breakfast that day or my dealer made a very good case for me. They took loads of pics, paint gauge readings and photographed every page from the service book showing the full VW service history. As I say try going direct to VW customer services or try another dealer.
When I first took it in the dealer said if VW rejected the warranty claim, they would put it through as a goodwill claim via the service dept and would most likely have to pay about 30% of the total cost.
HTH
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VW customer services are looking at it - been through service hstory - asked us if we've owned previous VW cars?
Asked us how much we think we should pay towards it ! obviously was said nothing
Should know by mis week
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VW customer services are looking at it - been through service hstory - asked us if we've owned previous VW cars?
Asked us how much we think we should pay towards it ! obviously was said nothing
Should know by mid week
never had any chew with corrosion claims with seat or Audi's i've owned.
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Good luck. :smiley:
I had our Polo fixed at silverlink they did a very good job of a job i knows a real pain, apart from they washed it afterwards. Well if you can call it washing. I had spent weeks sorting out the paint on it with full detail etc just before it went in to be fixed and they washed it with i think a brillo pad and what ever else they used that took everything off the paint and left such deep marks and dull paint worse i have ever seen on any car ever including 30 year old bangers with £50. Just luckie i was not the one that picked it up.
Hope you have better luck with VW customer service. You could point them to the thread on the other forum were people have had it fixed.
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Good luck. :smiley:
I had our Polo fixed at silverlink they did a very good job of the that are a pain, apart from they washed it. Well if you can call it washing. I had spent weeks sorting out the paint on it with full detail etc just before it went in to be fixed and they washed it with i think a brillo pad and what ever else they used that took everything off the paint and left such deep marks and dull paint worse i have ever seen on any car ever including 30 year old bangers with £50. Just luckie i was not the one that picked it up.
Hope you have better luck with VW customer service. You could point them to the thread on the other forum were people have had it fixed.
ironically i had just put coat of UV protector and a layer of FK wax when i noticed the wheel arch
Pulman's send their cars to Mill bodyshop in Boldon
Our car came from Silverlink but going through tunnel all the time is a pain
I'm more bothered about the over spray in door shuts when they can't be arsed to prep car properly
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Any news?
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ive got a slight bit of corrosion on my drivers side rear arch its an 05 candywhite .....wonder iftheywilltry and cop out of this one ,,going to try benfield silverlink next week .....some how i thinkthey will give me bullsh!t,,,,,,,,,,,,,,great car tho
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If you kick up enough fuss they will do it free of charge as after all they have a 10 year rust warranty.I have repaired loads of mk5 s for this problem.
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Any news?
supposed to get it back today. The passenger wing was too far gone
so what was 3 days repair has been a week.
VW have offered to pay 80% and that was final - tried pointing out the 12 year corrosion thing but since it's actually caused by a mechanical
problem that's their get out.
i will make Pulman's sweat for the 20% - I'm going to ask for a full breakdown of hours before paying
I will not have the p155 taken out of me.
The fact it took 2 days to get wing and we had to suffer without a car will be my bonus points
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When you get it back ask them if they have sealed the inner lips of the wings and wax oiled them where the arch liners rub if not I take it back because it will come back quicker.when we do them at work we grind off all the rust put a special rust eater on them,prime them inside and out them seem seal the inner lip,paint and laquer inside and out of the wing then wax oil all over the inside. Just a bit of info from a painter.
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got it back - i've not had chance to check it out as been away all week
Will have a look later - i have some waxoyl so if thay have not done it i will do inside edge myself
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Ive been talking to a few people of late and Mill have done alot of these now, seems very common.
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Ive been talking to a few people of late and Mill have done alot of these now, seems very common.
car gone back in - paint was not what i'd call an acceptable finish
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Sorry to read this :smiley: Hope they fix it for you to a high standard.
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Sorry to read this :smiley: Hope they fix it for you to a high standard.
getting it back today - it had better be good or i will be keeping my 20%
i hope it's not raining too
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picked car up - all looks ok
will give it a going over at home
:grin:
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Bet the rain did not help :sad: :embarassed:
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it held off when picked up and while i mopped it last night
she was gleaming today
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Gutted - Whilst washing and polishing my 06 GTI I found I had rust around both front wheel arches. After reading this and the other links I'm off to my VW dealer tomorrow to see what they say. For a car that isn't quite 5 years old this is appauling...
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it's very rare for them to pay 100% but keep on at them
it's a known prob.
we had to contribute £130
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Out of interest, does this affect all Mk5's regardless of age and model? I've yet to see any high mileage '04 plates with rampant rust, however, I may not have looked closely enough!
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Yes its the design of the inner plastic wheel arch, It rubs on the inside of the wing and rubs the paint off.
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This may be a silly question but has anyone come up with a way to prevent the plastic arch liner rubbing ?
Is it just a matter of removing it and greasing up maybe ? I'd like to try and put some preventative measures in place on mine but i'm not even sure where it bubbles to start looking at a solution.
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Im gonna remove the arch liner nxt time i have the front tyres replaced, and investigate...
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This may be a silly question but has anyone come up with a way to prevent the plastic arch liner rubbing ?
Is it just a matter of removing it and greasing up maybe ? I'd like to try and put some preventative measures in place on mine but i'm not even sure where it bubbles to start looking at a solution.
the mk6 has a spacer block - i believe as aprt of the work they modiy the edge of the liner and waxoyl the inner surface of the wing
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The mk6 does have a spacer block but so does the mk5,
The mk6 also has a spacer on the back of the wing/door pillar the mk5 does not but that has no effect on the arch liner as it does not come anywere near it.
The top spacer is stupid anyway on the mk6 as its a material that acts like a sponge and sokes up water and muck So it causes rot!
I bought new ones for my mk6 and before fitting them i used them like a sponge and totally soaked them with a product called fabsil, its a water repellent they use on tent fabric. They now don't exorb water and just repel it.
(http://i23.photobucket.com/albums/b361/flogitg/DSC00602.jpg)
Top wing spacer on a mk6 golf.
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Sorry to revive this with my first post, but it looks like I've fallen victim to what seems to be a sadly increasing for 5 year old plus MK5 GTIs, and would really appreciate any advice that you can offer (what follows is my post from over at MK5GTI - hope that's okay mods).
I washed & polished my 06 GTI 2 weeks ago and noticed for the first time the dreaded bubbles appearing on the nearside front arch. When I looked inside the arch and saw the line of rust forming there I was unimpressed to say the least - the car is an obsessively maintained low mileage GTI which has been driven carefully in its 5 years of ownership.
Anyway, long story short, took it to my local VW Body Specialist (Gilders). 2 Weeks later I've got what looks like the default speel from VW - it's not covered under the 12 year corrosion warranty as it's a 'Mechanical Defect' caused by the wheel arch liner rubbing the arch, which means, as it's now out of the 3 year warranty that would have covered this issue, it's not VW's problem.
I rang Customer Service to play merry hell up, as it looks like UBZRM did before me. They knew about the problem immediately - they're obviously now getting a lot of claims in. The poor guy who answered could only keep reiterating 'but it's a mechanical defect' as I politely expressed my dissatisfaction, asked exactly how a clearly well known 'manufacturing defect' (there's been no fault in the assembly or manufacture of the plastic wheel arch liner - it does it's job fine) was not addressed during its servicing in the form of a TSB / Recall at VAG dealerships in both Wolverhampton and Sheffield. No explanation given.
In the end he gave up and has now referred it to their 'claims manager' who will apparently get back to me in 24-48 hours. Ideally I'd like VW to accept responsibility and fix the issue before the rust spreads, but they clearly don't want to accept fault - farcical given that I know the cost price they'd pay for a whole new wing is in the region of £80.
As this seems to be a (sadly) common issue now emerging for the 5yr+ GTIs, I was just wondering if anyone had any words of wisdom for me (apart from chill out - sorry, I know I'm ranting a bit and will stick my soap box away in a minute), and also just to emphasise that sadly UB7RM hasn't been alone in the issue.
If you have had issues, can you advise me how you got VW to accept liability?
If you haven't had issues and have a MK5 GTI please for the love of god check under your arches. I never thought rust would be an issue on a 5 year old car from a reputable manufacturer - boy have I learnt my lesson in the last fortnight!
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This is from Volkswagen UK website -
Body protection warranty
All current Volkswagen vehicles are fully protected during manufacture against through corrosion for 12 years from the date of first registration (6 years for the Sharan models).
The only preconditions are:
•The defect must be reported to a member of the Volkswagen Authorised Network as soon as it is discovered and within the warranty period.
•The perforation must not have been caused originally by damage, neglect, insufficient care or maintenance or by external rusting.
•A member of the Volkswagen Authorised Network must be advised about any rusting as soon as it is found.
•All body repairs will be carried out promptly in accordance with the manufacturer's specification and procedures, using only approved parts and materials, so the original level of anti-corrosion protection is maintained.
http://www.volkswagen.co.uk/owners/warranty/factory/terms
Doesn't say anything about excluding Mechanical Defects...get VW to produce proof in writing that these defects are excluded and that you the customer was aware of it.
Good luck.
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Thanks Kingbilly; I remember reading that in the logbook when I double-checked that the car did carry 12 years, but I neglected to mention that one during my minor rant earlier. I'll certainly add that to my ammunition.
Fingers crossed that the claims manager is more reasonable in person than his department clearly was when the original warranty tender for the repair was made by my local dealership. :)
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Marlowe,
From your post #34 above you appear to be saying that if you had approached your dealer with this "Mechanical Defect" within the 3 year factory warranty they would have honoured a repair.
Take a read of this - http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/sogaexplained - paragraph 12 Guarantees/Warranties.
This is an official Government site.
Good luck.
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Thanks again - that seems to be their rationale (of course VW know that the rust appears unlikely to form within the first 3 years - it seems to only be becoming a common fault now). The rust is relatively small at present and my local dealership were satisfied that I had reported it as soon as I had become aware - i.e the moment bubbling started to form on the exterior of the wheel arch.
I'm expecting a call either today or tomorrow from their Claims Manager. I expect another argument, and then probably to have to resort to harassing VW UK's head office with wordy letters to express my discontent.
Thanks for the advice - I'm hoping it'll help me out when dealing with them again.
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marlowe,
i have sent you a pm
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Thanks for the advice - very useful. :)
Just as an extra query, the offside wing has no sign of rust *yet*. I'd best buy some waxoyl and line that one asap.
Is there any modifications / insulation etc that can be carried out to the wheel arch / plastic wheel arch liner to prevent the problem starting there?
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I have same problem Marlowe, have a look at my post
http://www.golfgtiforum.co.uk/index.php?topic=202131.0
still waiting for warranty manager to get back to me
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My silver 05 has the rust on the front near-side arch, but you should also check inside and around the boot badge area as this seams to be common as well(yes mine has it there also!)Have had driver side wing and both rear quarters repaired under warranty in march, the other bits were OK but have now started to blister.Took the car into local dealer at the start of June and still waiting for an answer from VW.
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Rear quarters? Christ...I thought it was just the fronts that this was common on.
Touch wood the rust is only evident (As far as I can tell without removing the liners, which is going to be the next job, once I have some waxoyl) on the near side drivers so far...
But my car does have the white worm on the wheel caps (just ordered some more from a friend in the trade) and, after washing it today, I've noticed that the lacquer has started to peel from the front bumper panel. My car is cursed! :cry:
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Quick update as per other thread to state that the VW Customer Services Manager contacted me this morning (think his name is Ahmed - apologies if he reads this and I'm wrong). Was very proactive and courteous and took up the matter after one of his team members referred it to him.
The upshot is they have agreed a 100% coverage of repair costs for the car, which I'm obviously satisfied with (I would say pleased but obviously I'd rather the issue hadn't occurred!) as this is the outcome I had expected from the initial claim. I'm glad that VW have taken responsibility for the issue - it's just a shame that I had to spend so long having a polite disagreement with a member of their customer service team initially before they agreed to do so. Suffice to say though that, given my awareness of how other manufacturers treat their customers, I'm satisfied with this outcome. :)
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After giving the car a wash I have found even more rust!
The driver side wheel arch has begun to bubble again(it was repaired under warranty about 6 months ago)
also spots along the top of the sills
Back to the dealer and I got the following:
Wings: VW want the dealers to try a repair first but the guy at the body-shop says they would rather replace them.
Sills: This is what he called 'Zinc Inclusion' somthing to do with the galvinizing.
The up-shot is I will have to wait even longer for VW to think about repairing it.
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Gutted to hear this Silver-Leon - hope they replace the wing this time. This is my worry about the repair myself. Best of luck with getting it sorted.
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Its a bummer, I bought the car as gift for my good lady to replace her 2004
SEAT ibiza which had done 130,000 miles which apart from the stone chips
was rust free.When talking to the body shop manager he was of the opinion
that VW should re-call them as it is now so wide-spread.I have checked my
SEAT Leon for the same problem but all looks good, helped by the big plastic
liner on the end of the wing(no leaves to clean out!)
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What year Golfs is this most common on? I'm wondering if they fixed the rubbin issue in later models :undecided:
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What year Golfs is this most common on? I'm wondering if they fixed the rubbin issue in later models :undecided:
I take it that this problem applies to all MK'5's regardless of model.
Also if VW agree to fix even only one persons car are they not setting a precetent so that all cars will have to be fixed?
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Its a bummer, I bought the car as gift for my good lady to replace her 2004
SEAT ibiza which had done 130,000 miles which apart from the stone chips
was rust free.When talking to the body shop manager he was of the opinion
that VW should re-call them as it is now so wide-spread.I have checked my
SEAT Leon for the same problem but all looks good, helped by the big plastic
liner on the end of the wing(no leaves to clean out!)
Ibizas can suffer it too our 2004 has. Its just it has not broke through to the outside of the wing yet just on the inside. Mk4 golfs have also suffered it in the past. But in those cases its incorrectly fitted arche liners causing the problem rather than a design flaw.
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As an update it appears that sadly my whole wing & more needs replacing - evidently by the time bubbling occurred the underside was buggered. I'm gutted to say the least - VW have said they're going to try and honour the warranty work though.
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Its perhaps better that your wing is too far gone as have to use a shiny new one,
I'm still waiting for an outcome form VW, I mean how long does it take to flip a coin!!
Have said to them that if it gets the go ahead I would consider paying for new wings.
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Mine is booked in first thing for them to inspect the rusty areas on my car. Then I suppose its a case of sit tight and wait for them to cough up. I know its going to take a while but I will be happy to wait.
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And take a while they will! I've been waiting since early June.They phone me about once a week to say that they(customer services) are
waiting on the warranty people to say aye or naw.
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My wings don't look too bad at the moment but I'm sure its only a matter of time before they rust, the worst spot on mine is on the sill near where the wing starts.
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Well they had a look at mine this morning, now being referred to the warranty department, should hear back within two weeks I have been told :rolleyes:, that will probably be to tell me that they won't cover the whole cost of the repair though. Does anyone else have rust in the same spot, on the sill where the wing begins.
If anyone else has any photos of this it would be good to bolster my claim and also does anyone know what the cause of this is is it just poor paint coverage from the factory?
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Well they had a look at mine this morning, now being referred to the warranty department, should hear back within two weeks I have been told :rolleyes:, that will probably be to tell me that they won't cover the whole cost of the repair though. Does anyone else have rust in the same spot, on the sill where the wing begins.
If anyone else has any photos of this it would be good to bolster my claim and also does anyone know what the cause of this is is it just poor paint coverage from the factory?
I had this issue but it was reolved at no cost to myself.
Have a look at my posts to see what my pictures were like.
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Apparently both wings on mine had the rust - one (the one with visible bubbling) was replaced and the other repaired.
Morale of story: remove your wheel arch liners and check if you have a car more than 4 years old!
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Mine are really bad now, going to contact them now
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Just heard back yesterday about mine and VW have authorised the repair
http://www.golfgtiforum.co.uk/index.php?topic=202131.0
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Just had an e-mail from vw about the corrosion on my sill, they will pay 100% of the cost. Quite impressed with this, they got back to me in eight days and I am now just waiting for a time to get it into the bodyshop. Good work VW, I was expecting more hassle than this. :smiley:
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Just had an e-mail from vw about the corrosion on my sill, they will pay 100% of the cost. Quite impressed with this, they got back to me in eight days and I am now just waiting for a time to get it into the bodyshop. Good work VW, I was expecting more hassle than this. :smiley:
Pleased to hear, I had no trouble getting 100% either must be new policy to just do the work without the hassle, It took 6 weeks for them to get back to me though
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Good to read that you're getting it repaired,I'm still waiting, should hear by end of the week, so fingers crossed.
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Just bought a 2007 Golf and now seen these posts - very worrying :sad:
Prevention is better than the cure so if i remove the liners and paint underseal on the inner lip edge (refitting liners when dry) will this stop it happening?
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Just bought a 2007 Golf and now seen these posts - very worrying :sad:
Prevention is better than the cure so if i remove the liners and paint underseal on the inner lip edge (refitting liners when dry) will this stop it happening?
It can only help doing a bit of work to try and prevent it but it will probably happen sooner or later. Seems to be the early cars now becoming affected. Mines a 2005 plate and is having the work done in a couple of weeks. Just keep a close eye your arches and get it straight into the dealer as soon as you see any signs of corrosion.
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well decided to give mine a check over today while cleaning the calipers
I saw on a forum (can't remember which 1) about the mk4s having rust problems on the front wings and someone posted a pic of a sound deadening pad behind the wing which was acting as a sponge so it was always damp, the conclusion was to cut a couple of inches off the end where it rests on the inside of the wing.
I was suprised to find my 07 has these on the inside as well so decided to cut the ends off as the poster said it was recommended to do this (on the mk4)
I also painted some hammerite type of paint (supposed to prevent rust) on the insides of the wing lips for precaution
Lets hope this stops any future rust problems :smiley:
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hi there i had a slight bit of corrosion on my rear wheel arch,took it to silvelink wallsend ,i knew they would come up with some excuse ,they said that the panel had been painted due to a difference in the paint thickness,i knew the back door had been painted because newcastle audi done it ,,,vw benfield sh!te never go back ,take my car to vw indy dealer in blyth fab service everything.VW customer care terrrible icould tell you more but what the heck
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Just dropped my car in ar VW for the work to be done on my sill corrosion, hope they get it right first time. No GTI until Friday, but I do have the luxury of a 1.0 litre VW Fox until then, :grin:
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Well just picked my car up and the quality of work is top notch, the guys at the bodyshop also repaired along the sill where the paint was bubbling this wasn't even going to be covered as it was classed as wear and tear. Well chuffed with the quick turnaround. Hopefully won't need to be seeing VW again anytime soon.
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Finaly heard back about the corrosion my golf is suffering from
near-side wing:-100% good will
Tail gate corrosion 20% good will
Off-side wing, repaired in March 2011, I will have to pay for as "it was repaired as a goodwill gesture so isnt warranted"
Tops of sills- not authorised.
So all in a poor show could have been worse but could have been a whole lot better
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Was the repair on the off-side wing carried out by VW?? Doesn't it come under their 2 year parts and labour guarantee?? :undecided:
By the sounds of it, there isn't much left due to the rust!! Shocking!!
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Bumping an old thread to share my experience with this. 05 plate GTi, 69,500 miles, spotted the corrosion this weekend and had it in the garage (Wolverhampton) this week, usual spiel about corrosion guarantee not applying, but then after a bit of pushing it was agreed that would be carried out 100% cost as a goodwill gesture.
However, I was then told that they didn't have the facility at the dealer to check the paint thickness and submit the claim, and I would have to go to another dealer with a VW approved bodyshop. Rang all my locals (Tamworth, Burton & Derby) and they either didn't have bodyshops or were no longer VW approved. I got as far as Shrewsbury and they said they can do the work but couldn't guarantee the goodwill. It's an hour drive and an afternoon off work for me to get there just to get the info together for the claim.
Feel like just dumping the car in Wolverhampton and telling them to sort it, couldn't believe it was me doing all the ringing round trying to find someone to honour the goodwill!
Will update...
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what year onwards does this issue not apply?
i.e. when did VW sort it out?
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I downloaded some sort of process method from VW, think it said up to 06 models.
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my baby is post 06 so should be worry free :cool: