GolfGTIforum.co.uk
General => Insurance => Topic started by: mcgee9t2 on 16 December 2010, 19:26
-
bought insurence with admiral a while ago now, and sent off my NCB, about a week later got a email off them saying there still waiting for proof of my NCB so fanny around ringing them up, must have spent a good 45 mins on the phone and eventually they say ok we havent received it but give us your old insurence details and we will ring up the company you were with and check it out. so i give them the insurence details, then he puts me on hold and comes back a few minuits later, i had done quotes with window tints and the car being lowerd to see how much it would be (the car is standard) and these quotes have came up on there databas so started questioning me about that, after another 10 mins or so we come to the conclusion that seens my car is standard i will send them photos and a letter to prove this and they will change my insurence policy so that it says i have lowerd the car and got window tints and then remove the mods when they receive the letter (whats the legalities of this? as my insurence is wrong but saying that ive got a modded car instead of standard through no fault of my own), i sent that letter off about 2 weeks ago now.
had a letter waiting when i got home today saying that they have tried to remove the best part of £300 from my bank but were unable to do so.
as you would i rang them up, they say they havent received my letter or pictures so tried to take the money and just put the mods on my car and after 10 or so mins of talking to some young chap trying to explain the situation im in he puts me on hold and then the line goes dead, so i ring back up and have to spend the next 20 minuits trying to explain to the next person whats going on, eventually he goes for a chatt with his manager to see what there going to do and askes me to now email the pictures to them.
must have spent atleast 10 quid so far talking to them on there 8p/min telephone line.
...and i thought getting HIC to call you back was hard :grin: :rolleyes: :rolleyes:
-
problem with admiral is they are actually a broker and not a insurance company I found this out when claiming on my house insurance, and found out I was inusred with legal and general and not admiral themselfs
-
Ask them to call you back :laugh:
-
They messed up my MK2 insurance and left me driving a car uninsured for a day. Just as well I was not pulled over. There would have been blood.
-
god forbid if they muck me about with my insurance when I come to change the vehicle, i'll cry.. :grin:
-
bought insurence with admiral a while ago now, and sent off my NCB, about a week later got a email off them saying there still waiting for proof of my NCB so fanny around ringing them up, must have spent a good 45 mins on the phone and eventually they say ok we havent received it but give us your old insurence details and we will ring up the company you were with and check it out. so i give them the insurence details, then he puts me on hold and comes back a few minuits later, i had done quotes with window tints and the car being lowerd to see how much it would be (the car is standard) and these quotes have came up on there databas so started questioning me about that, after another 10 mins or so we come to the conclusion that seens my car is standard i will send them photos and a letter to prove this and they will change my insurence policy so that it says i have lowerd the car and got window tints and then remove the mods when they receive the letter (whats the legalities of this? as my insurence is wrong but saying that ive got a modded car instead of standard through no fault of my own), i sent that letter off about 2 weeks ago now.
had a letter waiting when i got home today saying that they have tried to remove the best part of £300 from my bank but were unable to do so.
as you would i rang them up, they say they havent received my letter or pictures so tried to take the money and just put the mods on my car and after 10 or so mins of talking to some young chap trying to explain the situation im in he puts me on hold and then the line goes dead, so i ring back up and have to spend the next 20 minuits trying to explain to the next person whats going on, eventually he goes for a chatt with his manager to see what there going to do and askes me to now email the pictures to them.
must have spent atleast 10 quid so far talking to them on there 8p/min telephone line.
...and i thought getting HIC to call you back was hard :grin: :rolleyes: :rolleyes:
Please feel free to try our insurance scheme at next renewal.....and we have a freephone number (found in my signature)!
-
bought insurence with admiral a while ago now, and sent off my NCB, about a week later got a email off them saying there still waiting for proof of my NCB so fanny around ringing them up, must have spent a good 45 mins on the phone and eventually they say ok we havent received it but give us your old insurence details and we will ring up the company you were with and check it out. so i give them the insurence details, then he puts me on hold and comes back a few minuits later, i had done quotes with window tints and the car being lowerd to see how much it would be (the car is standard) and these quotes have came up on there databas so started questioning me about that, after another 10 mins or so we come to the conclusion that seens my car is standard i will send them photos and a letter to prove this and they will change my insurence policy so that it says i have lowerd the car and got window tints and then remove the mods when they receive the letter (whats the legalities of this? as my insurence is wrong but saying that ive got a modded car instead of standard through no fault of my own), i sent that letter off about 2 weeks ago now.
had a letter waiting when i got home today saying that they have tried to remove the best part of £300 from my bank but were unable to do so.
as you would i rang them up, they say they havent received my letter or pictures so tried to take the money and just put the mods on my car and after 10 or so mins of talking to some young chap trying to explain the situation im in he puts me on hold and then the line goes dead, so i ring back up and have to spend the next 20 minuits trying to explain to the next person whats going on, eventually he goes for a chatt with his manager to see what there going to do and askes me to now email the pictures to them.
must have spent atleast 10 quid so far talking to them on there 8p/min telephone line.
...and i thought getting HIC to call you back was hard :grin: :rolleyes: :rolleyes:
Please feel free to try our insurance scheme at next renewal.....and we have a freephone number (found in my signature)!
want fully comp and youse only do third party at 19 years old dont you??
They messed up my MK2 insurance and left me driving a car uninsured for a day. Just as well I was not pulled over. There would have been blood.
that was nice of them.
looks like im not the only one whos had problems, had a look on the internet and theres a few things been said about them mucking thing up and loosing documents ect.
-
Yes 19+ for TPFT cover.
-
just received another letter off them. they have tried to remove the money from my bank again because they havent received the pictures i sent them again. but these pictures were in a email so they have 100% received them unless the imaginary post man in the internet cable has lost it. they now want me to ring them up and discuss it again! :angry:
-
Use a fax mjavascript:void(0);achine. :smiley:
-
Use a fax mjavascript:void(0);achine. :smiley:
I either fax things or post them via recorded delivery so they have to sign for them when received. That way if they say that they haven't got them I can go online and track the documents and tell them when they were signed for and who by :wink:
-
Use a fax mjavascript:void(0);achine. :smiley:
I either fax things or post them via recorded delivery so they have to sign for them when received. That way if they say that they haven't got them I can go online and track the documents and tell them when they were signed for and who by :wink:
fax machine- havent got one at home, have one at work though its currently knakerd and im not in work untill tuesday now cause ive got days off for holiday, so that was out of the question.
and they gave me a free post adress and TBH i didnt think it would have been this much of a faf on.
-
just got in from doing weekly big shop to be confronted with a letter
"you have £240 unpaid balance, you have 7 days to pay or your policy will be canceld"
brillian.
rang them up and told them ive sent 4 emails and a letter and im doing nothing else because its there job not mine and the lad said ok ill take the mods off but if you have a modified car and crash then you arent coverd.
eventually after about a month and a half its sorted
-
I think there email system is a joke! I had the same issue with proving i didn't have any points. (I put it though on confused to see what it would cost me :rolleyes:)
I ended up having to have a conference call with a guy from the dvla so i could say over the phone that it was ok for them to give out my details.... ha such a joke but nice to know they can't get my info with out the dvla checking with me first :tongue:
-
I have never had a problem and just renewed with them. Occupation box helps.
-
Plus i ALWAYS send documents in relation to insurance/bank/finance/loans special delivery royal mail. Costs about £5 but you cant go wrong then. Piece of mind!