GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: Mudweasel on 11 October 2010, 17:54
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I have had my GTI now for 10 months, although the car itself is a year and a week old. Was out for a drive on Saturday afternoon and it started spluttering a bit. Turned the engine off and then tried to start her again... nothing. Turned over, but wouldn't fire up. Came up with a warning in the dash, saying "Engine Failure - Workshop". Tried again and she started, so I limped her home, although just before reaching home, the exhaust system warning light came on.
Next morning, tried to start her up, but absolutely nothing - not even a warning light. No other option but to call out Greenflag (won't be using them again, but that's another story). Guy came out, faffed about for about 2 minutes and said he couldn't do anything (he suspected it maybe a cam sensor gone, but wasn't sure), it would need to go to a VW garage. Couldn't do that on a Sunday, as the nearest one was closed, so I had to call Greenflag back this morning to ask that they 'tow' me to my nearest dealer (not where I bought the car).
After a 1 hour and 45 minute wait, Greenflag eventually turned up and get my beloved car to the dealer, who then told me that they guarantee to look at all breakdowns within 48hrs (not fix them, but at least look at them!) VW didn't have any courtesy cars available, so it was left to me to find alternative transport. Thankfully, my Greenflag cover includes a hire car - but only for up to 48 hours. Got a hire car from them, but it needs to go back on Wednesday.
Anyway, just received a call from the dealer - they haven't a clue what's caused it. They've sent a report off to the techie boys and are waiting for a response, but in the meantime, they are going to start stripping the engine down. Call me old fashioned, but knowing how these modern day mechanics work (ie generally fit part that computer tells them to), the idea of this fills me with dread...!!!
The bad news is that the dealer reckons my car will be off the road at least for the rest of this week - and they still are not prepared to sort out a courtesy car, which I find is a bit off... my car is only just a year old, it has broken down, they can't fix it within 48 hours and they don't want to help me keep travelling. However, they want to continue to take my monthly payments for a car I'm getting no use from!
I know that in the scheme of things, it's just a trivial inconvenience, and I see from other's posts on here that other guys are in a far worse state than me (cars being close to write offs etc), but I just had to vent a little bit. Sorry...
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thats a poor show from the dealership. I would ask to speak to a manager, and mention to him that you will be escalating this to VWUK should a courtesy car not be provided. Thats the least they can do... dont be shy to name and shame :wink: :smiley:
I would also wait for the dealership to diagnose the fault then tell them you will be getting it repaired elsewhere :grin: that should feck them right off!!
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Sorry to hear this theres a few things i would try before stripping it down :shocked:
So they are stripping the engine down but don't have a clue what there looking for, why do i hear the benny hill theme tune in my head.
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VWCS need to be contacted ASAP Name and shame on here is good too!! :sad: Sounds like gunslingers are taking a look at it ?? Hope it gets sorted soon .
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Sorry to hear this theres a few things i would try before stripping it down :shocked:
So they are stripping the engine down but don't have a clue what there looking for, why do i hear the benny hill theme tune in my head.
Scary stuff! i think i'd be ringing them up and telling them not to touch it till they've heard from the bods! :angry:
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The dealer it's at is Wayside, in Dunstable (Beds). As I said, it wasn't where I bought it from, but Greenflag were only interested in taking it to the nearest VW garage.
I will be onto VWCS in the morning. It's not that something has gone wrong (these things happen), it's just I feel that they aren't exactly busting a gut to make things as bearable as possible while they get to the bottom of it. Ok, I'll admit, I'm a bit freaked out at the idea of them stripping i all down so early in its life, as I don't trust dealer mechanics on anything but the basic maintenance stuff - but that's just my OCD kicking in...!!!
I also don't have a good experience with the Wayside Group full stop. On it's one and only service so far, they didn't manage to put enough oil back in, meaning it was below minimum and the light came on within 24 hours of me driving away. When I went back and complained, it seems as though the mechanic had programmed the amount of oil to put in as it was a different model of Golf, not the GTI and it came up way short. Not much of an apology, either, but that was resolved later on...
Anyway, I'm probably over-reacting at the thought of being without her for a while and thinking about some under qualified grease monkeys prodding and poking around, without really knowing what they're looking for. Like I said, there are people far worse off than me.
Patience is a virtue. Unfortunately, it takes too long...
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I would have thought that VWCS should be able to authorise a hire car for you while yours is off the road, moreover the dealer should have contacted them for authorisation on your behalf. When I had a Honda, if a courtesy car wasn't available in an emergency like this, that's what they did
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All very typical of VW after sales. This was exactly the reason I deserted VW after my Mk4s. And I don't think contacting the numpties at Milton keynes will make any difference either.
Best of luck sorting it though mate.
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It's sad to hear that your car packed up just ouside of warranty and I agree you should push VW for a loan car or you'll never get one, but why does everyone think that VW should provide him with free transport? After all, it's his car and as such his responsibility, not VW's.
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It's sad to hear that your car packed up just ouside of warranty and I agree you should push VW for a loan car or you'll never get one, but why does everyone think that VW should provide him with free transport? After all, it's his car and as such his responsibility, not VW's.
i dont think it is outside of warranty
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Vw in the past have been great in terms of after service this was one of the reasons i choose a new MK6 GTI ,ive got to say they have been p iss poor over the last 15 months.I think i may try audi next :undecided:
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It's sad to hear that your car packed up just ouside of warranty and I agree you should push VW for a loan car or you'll never get one, but why does everyone think that VW should provide him with free transport? After all, it's his car and as such his responsibility, not VW's.
i dont think it is outside of warranty
Quite correct - it's well inside warranty.
Mac7 - As for why VW should provide a courtesy car, my reasoning is as follows;
1. They provide a courtesy car for routine servicing, providing that you give enough notice. Clearly, I couldn't give such notice, as I didn't appreciate just how unreliable VW cars can be...
2. Yes, it's my car and my responsibility. However, I am still paying VW for that car and yet I can't drive it, due mainly to the fact that a fault has developed which VW cannot work out what it is and cannot put right in a short timescale.
Note, I was not really moaning that it had gone wrong, these things happen, but I do feel that when they do go wrong, the manufacturers (and their dealer networks) could do more to try to keep their customers happier. I am not asking for VW to provide me with 'free transport', merely asking them to provide me with a working car... don't understand why that isn't a fair request???
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Sorry, I thought it was outside the 12 month warranty. I'll shut up :lipsrsealed: but I do think that people these days are a bit unrealistic about demanding a courtesy car when theirs is out of action.
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Am i missing something ? :undecided: the warranty is for three years
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I think i may try audi next :undecided:
I wouldn't bother, I'm still waiting on a call from Audi about an S3 I was interested in, the reason I ended up back in a GTI again and as for BMW don't get me started.. :sick:
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Its one of those things just like mobile phones if its broke then they will fix it but don't have to loan you a phone in the meantime, if you are paying for a car on finance it's no different to someone who paid 'cash' for it, we would love to have dozens of courtesy cars but dealers don't and there is only a certain amount they can do for a customer. I know that if you had bought it from me I would lend you my demo but it's all about having a relationship with your local dealer if that doesn't exsist then you will getting nothing above the norm.
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A bit of a side step but what car are you driving now EVO1986 since the GTD has gone?
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I have to agree with evo here on two accounts. I wouldn't expect a courtesy car if my car suddenly break because I know how much notice you have to give to get a loan car for routine service in the first place. I would therefore assume that there wouldn't be one available.
By the same token evo talks about relationships with customers. Our lass's Saab goes to a relatively local main dealer (not in our city) who are excellent. They provide loan cars for both servicing and when it has broken. If they can't get one straight away for the latter they get me/us home and get one as soon as they can. They ring up, tell us what they're doing and even match independents on price (now it's out of warranty). They know us by our first names too as I do theirs. They do this because we've bought several cars from them over the years and have the cars serviced there too. That's what I call service and, consequently, I will go back to them. How hard can it be?
I have NEVER experienced that from a VW dealer and I have used six different ones..... And therein lies your problem.
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VW Dealers should go for some training by Toyota, Mazda and Honda.
Their arrogance and ignorance is simply incredible. Customer care? Pah.
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You may be right there Asker. The experience I had buying and owning my Mazda 6 Sports Saloon was a few year back was too notch. Not the quality of a German car by any means but a great car all the same.
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Its one of those things just like mobile phones if its broke then they will fix it but don't have to loan you a phone in the meantime, if you are paying for a car on finance it's no different to someone who paid 'cash' for it, we would love to have dozens of courtesy cars but dealers don't and there is only a certain amount they can do for a customer. I know that if you had bought it from me I would lend you my demo but it's all about having a relationship with your local dealer if that doesn't exsist then you will getting nothing above the norm.
I take your point, to some extent, but it's a bit different to a mobile - I can live without a mobile phone without it actually costing me money. Through no fault of my own, I will have to cough up for a hire car... and that just doesn't seem right.
Anyway, clearly I am wrong, so I'll just accept that VW can do it their own way and I shouldn't expect anything else. As I said, patience isn't my strongest attribute.
Maybe I would have had a better relationship with Wayside if they had actually returned my phone calls and answered my emails after I had taken a GTI out for a test drive. They didn't and in the end I went somewhere else to buy mine after being all set to sign on the dotted line with them... relationships work both ways, you know.
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A bit of a side step but what car are you driving now EVO1986 since the GTD has gone?
Gtd demo 3 door manual leather bluegraphite
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VW Dealers should go for some training by Toyota, Mazda and Honda.
Their arrogance and ignorance is simply incredible. Customer care? Pah.
I don't think it is brand specific but rather, dealer specific.
I am still waiting for the Mazda main dealer to contact me regarding rust around all 4 wheel arches of a car those was only 2 years old when it first started.
How long have I been waiting on this warranty work? 18 months.
To make matters worse they originally fixed the rust, telling me they replaced all 4 wings (after having the car for 4 weeks)
Lying gits only painted over the rust and it came back within 6 months.
Anyway I'm way off topic. I agree with Evo. I don't think VW are obliged to provide a courtesy car. Yeah the garage that sold you the car might do that to keep good customer service but unfortunately the OP's car never went back to the selling garage.
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You are not wrong just unlucky a good two way relationship with a local dealer has it's perks as people who have one will know. I would tell everyone if you don't hear back from your local dealer to speak directly to the man at the top our dp is an absolute work horse and the thought of getting a bollocking is frightening enough, it all comes from the top if the dp can't be arsed them the sales guys will feel likewise. Boils my piss hearing about sh!te dealers.
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No dealer is obliged to provide a courtesy car it is a option, a few around here don't even have courtesy cars now.
Good luck with getting it sorted.
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It's sad to hear that your car packed up just ouside of warranty and I agree you should push VW for a loan car or you'll never get one, but why does everyone think that VW should provide him with free transport? After all, it's his car and as such his responsibility, not VW's.
i dont think it is outside of warranty
Quite correct - it's well inside warranty.
Mac7 - As for why VW should provide a courtesy car, my reasoning is as follows;
1. They provide a courtesy car for routine servicing, providing that you give enough notice. Clearly, I couldn't give such notice, as I didn't appreciate just how unreliable VW cars can be...
2. Yes, it's my car and my responsibility. However, I am still paying VW for that car and yet I can't drive it, due mainly to the fact that a fault has developed which VW cannot work out what it is and cannot put right in a short timescale.
Note, I was not really moaning that it had gone wrong, these things happen, but I do feel that when they do go wrong, the manufacturers (and their dealer networks) could do more to try to keep their customers happier. I am not asking for VW to provide me with 'free transport', merely asking them to provide me with a working car... don't understand why that isn't a fair request???
1. Bit of a sweeping statement there mudweasel, I know you're upset, but don't think most VW's are unreliable.
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VWs are sold on the basis of, amongst other things, their reliability. If only their dealerships could be so highly regarded.
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I'd imagine Snoopy would have an opinion on the set-up who currently have your car ...
Ava
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It's sad to hear that your car packed up just ouside of warranty and I agree you should push VW for a loan car or you'll never get one, but why does everyone think that VW should provide him with free transport? After all, it's his car and as such his responsibility, not VW's.
i dont think it is outside of warranty
Quite correct - it's well inside warranty.
Mac7 - As for why VW should provide a courtesy car, my reasoning is as follows;
1. They provide a courtesy car for routine servicing, providing that you give enough notice. Clearly, I couldn't give such notice, as I didn't appreciate just how unreliable VW cars can be...
2. Yes, it's my car and my responsibility. However, I am still paying VW for that car and yet I can't drive it, due mainly to the fact that a fault has developed which VW cannot work out what it is and cannot put right in a short timescale.
Note, I was not really moaning that it had gone wrong, these things happen, but I do feel that when they do go wrong, the manufacturers (and their dealer networks) could do more to try to keep their customers happier. I am not asking for VW to provide me with 'free transport', merely asking them to provide me with a working car... don't understand why that isn't a fair request???
1. Bit of a sweeping statement there mudweasel, I know you're upset, but don't think most VW's are unreliable.
Ok, I'll re-phrase - Clearly, I couldn't give such notice as I didn't appreciate just how unreliable my VW car would be. Mere semantics, as the gist is the same... if I'd known the car was going to break down, then I could have given them as much notice as required to secure a courtesy car.
Anyway, the point is now moot, as Wayside, in fairness to them, have bent over backwards this morning to get me a car, for which I am grateful and have expressed as such to both the service team and the DP, who intervened.
In some ways, this thread has turned into something that I never really intended - my original post was more about me letting off a bit of steam/frustration at the whole situation in general, not necessarily pointing fingers at dealers and arguing whether or not they should provide a car. It is frustration that a) the car has gone wrong in the first place, b) they still don't know what's wrong with it (not their fault, but still frustrating), c) that I am going to be without my beloved GTI for God knows how long and d) that at the time of the original post, I was going to be totally car-less from tomorrow afternoon, or out of pocket for something that wasn't my fault (thankfully, now resolved).
Still no news on my car - which, quite frankly, is all I care about...
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I also don't have a good experience with the Wayside Group full stop. On it's one and only service so far, they didn't manage to put enough oil back in, meaning it was below minimum and the light came on within 24 hours of me driving away. When I went back and complained, it seems as though the mechanic had programmed the amount of oil to put in as it was a different model of Golf, not the GTI and it came up way short. Not much of an apology, either, but that was resolved later on...
So what your saying is the dipstick did not check the dipstick. :angry: Not good the light came on as thats for pressure not level.
I not a fan of the Wayside group i was messed about by one of there dealers for nearly 7 months.
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I also don't have a good experience with the Wayside Group full stop. On it's one and only service so far, they didn't manage to put enough oil back in, meaning it was below minimum and the light came on within 24 hours of me driving away. When I went back and complained, it seems as though the mechanic had programmed the amount of oil to put in as it was a different model of Golf, not the GTI and it came up way short. Not much of an apology, either, but that was resolved later on...
So what your saying is the dipstick did not check the dipstick. :angry: Not good the light came on as thats for pressure not level.
I not a fan of the Wayside group i was messed about by one of there dealers for nearly 7 months.
+1 could be the very reason you engine is in trouble now.
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UPDATE - well, ok, I wasn't expecting that... new engine required...!!!!
Had a call from the dealer and apparently, something in the engine had snapped and then damaged another part of the engine (forgive my total ignorance in all things mechanical), resulting in a (technical term here) 'fcuked' engine.
Dealer has placed an order for a new one, but it's on backorder at VW :cry:, and they won't find out for a day or two exactly how long it will take.
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Good to hear they are taking car of it. Hopefully you'l be back in your car within reasonable time!
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What happens with the speedo in that case?
Is it reset to show how many miles the engine has covered or left as it is to show how many miles the actual car has covered?
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Brilliant news new engine!! Bet your looking forward to runing it in? :undecided:
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I think they will correct the odometer reading due to the engine change.
Nope.
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I think they will correct the odometer reading due to the engine change.
Nope.
When I had an engine change on my Alfa 164 Lusso, they did so. Obviously, things have changed or are different with a VW.
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I think they will correct the odometer reading due to the engine change.
But say it was at 20K and reset to 0. Then to everyone else who didn't know, the gear, mechanics, electrics etc will appear to have had little use?!
I honestly don't know what they would do.
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I think they will correct the odometer reading due to the engine change.
But say it was at 20K and reset to 0. Then to everyone else who didn't know, the gear, mechanics, electrics etc will appear to have had little use?!
I honestly don't know what they would do.
Or they might keep the reading the same but stamp the service book showing the date of and mileage at the engine change. :undecided:
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Odometer will stay the same
As been suggested a note in the service book will be made. I'd also ask for a copy of the warranty paperwork to go with your service history so you can a hard copy record of the work undertaken
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Thanks guys - pretty useful, as I actually couldn't get my head around how it would work. Clearly not right to completely reset the odometer, as the rest of the car has done a few miles, but somehow needs to register that the engine isn't as old as it may appear...
Not looking forward to having to tootle around like Miss Daisy for a while, but at least it's a new engine (well, will be when it arrives)!
Currently looking like a minimum of a 2 week wait - and patience isn't something I'm blessed with...!!!
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I think they will correct the odometer reading due to the engine change.
Nope as that would be classed as clocking and is illegal, they will / should stamp the service book showing the mileage at engine change.
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I think they will correct the odometer reading due to the engine change.
Nope as that would be classed as clocking and is illegal, they will / should stamp the service book showing the mileage at engine change.
Wake up! :wink:
Already discussed by Snoopy, Rhyso and moi! :smiley:
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I crashed my motorbike when I'd done about 10,000 miles and totalled the speedometer. When I got the thing back fixed (with a new speedo) it was back at zero, and nobody made any note of it anywhere!
Rolfe.