GolfGTIforum.co.uk
Model specific boards => Golf mk6 => Topic started by: Kendos on 24 March 2010, 08:45
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Just picked up new Candy White GTI on Saturday afternoon - everything went to plan. Washed the car on Sunday morning and whilst drying i noticed lots of tiny black spots on all the panels. I got out the tar remover but after 20 minutes of trying to remove some i gave up. Went back to dealer on Monday am and discussed it with Salesman and unpleasant warranty girl. Her response was "what do you expect - white cars show up everything!" She said it is Tree sap and that it will just polish out - tar remover or polish not moved it and it appears to be flush to the paint work. I can accept that white cars will show dirt but it should be clear after washing surely!! Told the salesman that he better sort it out as this is ruining the experience of the new car. Car going back for them to try and sort out - not hopefull though and can envisage follow up etc.
Any ideas what the tiny spots could be and best approach to remove.
Cheers guys
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sorry, no idea - got a carbon grey on order but I'd be furious - after waiting so long for the car, if VW or the dealer were to behave in such a way as to destroy the new car 'thing' when must have been building and building for months, I'd go right over the dealer's head - let's just say I'd make more noise than they be confortable hearing!
Good luck!
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Kendos, do a search on this forum.
This has happened before to another Candy White owner.
There are pics
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Just picked up new Candy White GTI on Saturday afternoon - everything went to plan. Washed the car on Sunday morning and whilst drying i noticed lots of tiny black spots on all the panels. I got out the tar remover but after 20 minutes of trying to remove some i gave up. Went back to dealer on Monday am and discussed it with Salesman and unpleasant warranty girl. Her response was "what do you expect - white cars show up everything!" She said it is Tree sap and that it will just polish out - tar remover or polish not moved it and it appears to be flush to the paint work. I can accept that white cars will show dirt but it should be clear after washing surely!! Told the salesman that he better sort it out as this is ruining the experience of the new car. Car going back for them to try and sort out - not hopefull though and can envisage follow up etc.
Any ideas what the tiny spots could be and best approach to remove.
Cheers guys
Hello mate . I picked my car up on 1/03/10 also candy white and had the same issue, what I did was clay the car on the bonnet also at the back of the bumper, it came up like a treat. Not sure if your ofay with Claying but you can look in the detailing section tells you to do the process!! Hope this helps thanks Steve :wink:
Wellcome to the forum!!
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Yeah, I'm sure the other owner has a prob with some crap they put on the car, it left yellow dots etc.
I know when I got mine I didnt have any yellow dots or in Kendos case black dots. As for that warranty woman saying what do you expect, I'd report her to VW.
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stand your ground - you expect efficient service and a total 'result' from well-mannered people at the dealership and anything short of that is simply not good enough - I'm sure you've been polite up to now but 'they' have been out of order - no more 'Mr. Nice guy', go in, demand that it gets fixed and sorted immediately and go higher up without delay if their 'attitude' continues to be inappropriate - you are the boss. My dealer is a good guy but, on the whole, the VW experience suffered by so many members of the forum beggars belief - it stinks.
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If the paint is blemished, and in a (professional) third parties opinion can not be corrected without a respray. You should formally reject the car.
If it can be corrected then get VWUK to correct it under warranty.
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A little early for tree sap?
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Many trees on these German boats and in UK dockyards, then...?
Pfft, you're talking pish, love. :angry:
If the paint is blemished, and in a (professional) third parties opinion can not be corrected without a respray. You should formally reject the car.
^^^ sound advice.
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Any ideas what the tiny spots could be and best approach to remove.
Cheers guys
Welcome Kandos.
Just making some enquiries regarding your paint blemishes.
It could be that the protective film that covers the car for transportation purposes has not been completely removed. Therefore, the dealership needs to thoroughly re-clean the car again.
Unfortunately, any blemishes show more easily on a white car. However, Candy White is a fantastic colour.
I am sure VW QC would not release a car with such blemishes, but then there may sometimes be one or two that can slip through the QC net.
Kev has already mentioned that there was a thread on this forum regarding this. I have also read this thread. Tried to find it, but was unsuccessful. I don't know how that owner's problems were resolved.
All the best and hope your problem gets resolved satisfactorily.
In the meantime, enjoy the car. :smiley:
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wash and dry the car, then put your and inside a thin polythene sandwich bag and with the bag tight to your fingertip run the fingertip across the paint surface - you'll feel anything on top of the paint.
If you can't feel the spots then they are in the paint film itself.
If you can feel something then try a clay bar, (or in the absence of one a piece of bluetak) - use some diluted shampoo as a lubricant between the clay and the paint. rub back and forth a few times with light pressure. If the marks have gone then you stand a chance of getting them removed through claying the whole car. If not then straight back to the dealer for them to rectify.
The golf is a nightmare for picking up tar spots, but if you have these spots on the roof to the same extent as the tailgate and rear bumper then its unlikely to be tar.
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I think this is the older thread.
http://www.golfgtiforum.co.uk/index.php?topic=132394.0
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As above, check the spots are raised, then try a small section with a clay bar. If it works, then speak to your dealer. Arrange to have the car put to a professional valeter and done properly - and for VW to pik up the bill. Don't let any VW monkeys near your car with a sponge... as they'll probably have a stanley knife blade trying to scrape the marks off!
If the lumps are under the paint, take it to a paint shop and get it confirmed, then reject the car. Make sure VW keep you on the road until a replacement car arrives.
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also here is the full thread from before, much more informative than the last one I posted
http://www.golfgtiforum.co.uk/index.php?topic=131694.0
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exact same problem with my white GTI. When i took it to VW I got the standard response of 'where have you parked it..' :evil:
BTW, they didn't do anything. After about 3 months they dissappeared, which i can only presume was through weekly washes. Plus numerous efforts with tar remover - but this was due to all the newly filled pot holes from over the winter.
Check if they're on the glass as well. Autoglym glass cleaner solved that problem. Mine was particular bad on the rear of the car - none actually on the front.
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Dont deal with the salesmen or warranty girl, you need to find out who is the brand manager and talk to him.
I rejected a red GTI with paint probs but at first didn't get anywhere with the fleet manager so i called VW UK and they told me to speak to the brand manager (they also told me it had 2 repairs done to it before i picked it up!)
Stick to your guns, tell them the problem needs to be sorted or you will reject the car (they soon take notice, believe me) and they also dont like it when you say you've spoke to VW UK.
Good luck, hope it get's sorted.
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Cheers for all the comments / info guys - appreciated. Checked my neighbours new polo in white and his paintwork is perfect! Not going to take any nonsense from the dealer - more than happy to speak to VW UK if they can't resolve. Already mentioned to the dealer that ill reject car so they have been warned. Ive been reasonable to date so they have an opportunity to rectify and put thinks right - had dealings with VW UK on my previous GTI - they did surprise me and take interest and resolve issue with the dealer.
I think ill get in touch with a detailing firm who can give me some independent advise - use this to counter any nonsense the warranty girl tries to come up with. Forgot to mention she said to me "don't read anything that is on the forums - its all rubbish! Ive worked in warranty for years...." ####whole!
Car is spot on other wise so just hoping this can get resolved quickly.
Let you know how it develops
Cheers
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Cheers for all the comments / info guys - appreciated. Checked my neighbours new polo in white and his paintwork is perfect! Not going to take any nonsense from the dealer - more than happy to speak to VW UK if they can't resolve. Already mentioned to the dealer that ill reject car so they have been warned. Ive been reasonable to date so they have an opportunity to rectify and put thinks right - had dealings with VW UK on my previous GTI - they did surprise me and take interest and resolve issue with the dealer.
I think ill get in touch with a detailing firm who can give me some independent advise - use this to counter any nonsense the warranty girl tries to come up with. Forgot to mention she said to me "don't read anything that is on the forums - its all rubbish! Ive worked in warranty for years...." ####whole!
Car is spot on other wise so just hoping this can get resolved quickly.
Let you know how it develops
Cheers
Call Stuart Grimshaw who is a car paint expert.
Tel Nos 01938 555 754 and 07831 807 690.
He will give you good information and advice.
Hope this will help.
All the best.
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Cheers am1w - really appreciate that. Ill give him a call tomo am for some advice.
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Cheers am1w - really appreciate that. Ill give him a call tomo am for some advice.
I have already sent him a text message on your behalf!
He is very approachable.
All the best.
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Kev as im at work do the links goto the 'rail dust' threads? As this sounds like thats what the matter is.
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Just picked up new Candy White GTI on Saturday afternoon - everything went to plan. Washed the car on Sunday morning and whilst drying i noticed lots of tiny black spots on all the panels. I got out the tar remover but after 20 minutes of trying to remove some i gave up. Went back to dealer on Monday am and discussed it with Salesman and unpleasant warranty girl. Her response was "what do you expect - white cars show up everything!" She said it is Tree sap and that it will just polish out - tar remover or polish not moved it and it appears to be flush to the paint work. I can accept that white cars will show dirt but it should be clear after washing surely!! Told the salesman that he better sort it out as this is ruining the experience of the new car. Car going back for them to try and sort out - not hopefull though and can envisage follow up etc.
Any ideas what the tiny spots could be and best approach to remove.
Cheers guys
Can't resist asking Kendos [no one else has as far as I can see] didn't you notice the black spots when took delivery of the car? If you didn't then they probably weren't there and are most likely road tar. [Unless you didn't inspect the car closely before driving off]
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Kev as im at work do the links goto the 'rail dust' threads? As this sounds like thats what the matter is.
I'll stand-in for Kev!
Is this the Rail Dust thread affecting White Golfs?
http://www.golfgtiforum.co.uk/index.php?topic=131694.msg1185658#msg1185658
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I'll stand-in for Kev!
^^^ You need to swear more, then. :laugh:
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I'll stand-in for Kev!
^^^ You need to swear more, then. :laugh:
Kev hardly ever swears.
He is very precise in his responses! :laugh:
Any further banter in the 'Nonsense Thread' please :rolleyes:, which Kev started. Otherwise, we will have many upset members. :laugh:
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Kev as im at work do the links goto the 'rail dust' threads? As this sounds like thats what the matter is.
Yeah thats them.
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I'll stand-in for Kev!
^^^ You need to swear more, then. :laugh:
:grin:
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Any news Kendos?
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RickS - pi##ing rain when i picked car up therefore unable to see the "tiny" spots despite checking. Defo not tar as drove approx 8 miles before washing next day.
am1w - spoke to your mate - good guy. He just confirmed that previous post that tree sap is bollocks and to just go straight to DP in order for them to rectify. Without seeing the car he said it would be difficult to say what it is - but its defo not right and the paintwork should be blemish free etc.
Due to work commitments can't get car back until beginning of next week - car parked up in garage so no extra miles and no chance of any more tree sap or road tar!
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Hi Kendos:
Hope it gets sorted out.
The dealership has not PDI'd the car properly. You should have been handed a car with a perfect paint finish.
Correspond by e-mail with the dealer so that you have records.