So I've finally got an update on my scratched infotainment trim.
The dealership basically were very apologetic and said that the car should not have been handed over to me in that condition and that the scratch was missed during the PDI. The car is in with them now and they are replacing the damaged infotainment surround. Apparently it's not a particularly big job to do either. They have given me their GTI demo as a courtesy car and have also said that they will leave a full tank of petrol in the car as a goodwill measure, so I naturally did not put in any fuel in before dropping it off!!! I think the range was showing as 70 miles!
To be fair I think that a full tank of fuel is the least they should be doing for the aggravation caused but is very welcome nevertheless.
I also noticed a couple of other things since getting the car.
Firstly the steering wheel creaked when manoeuvring at low speed and the rear camera flickered intermittently. Has anyone experienced either of these?
They said that they are going to replace the airbag in the steering wheel to fix the creaking but have yet to replicate the rear camera flickering.
Hopefully it's not a major issue.
They are also going to replace the handbook. A minor issue but it should not have been handed over to me with a dirty mark on it!