Don’t underestimate how busy your salesman is, when I picked up my GTD his phone was ringing off the hook for the whole time I was there settling the paperwork etc. I had been doing a bit of pestering because my car was built over 2 weeks late, but you have to remember that your dealer only knows what VW UK knows about your order. If you can’t get a hold of your dealer, they should be able to tell you about any progress. My dealer sometimes left it weeks between updates, but he was on the phone to me at every status change (when my estimated build week got pushed back, when build week finished and my car stiull hadn’t been touched etc.
I’d expect an update every few weeks, especially if you don’t have a confirmed build week at last point of contact. If it’s really important, like you want to add or remove an option at this early stage then you might have to go in and see them in person if they’re not answering the phone.
We’re all chomping at the bit to get the car we ordered, but in the 5 or 6 months (if you haven’t grabbed some unused allocation) between ordering and picking up, there are only about 5 stages at which the dealer will have some new news for you.
Seeing your questions there, I think you’ve got the right to expect a prompt answer – an order placed and no firm financial figures given to you on paper? They usually print off the VW solutions quote after they’ve been putting in the figures for p/x, monthly payments, options etc, and then they should give you a copy to take away.
