GolfGTIforum.co.uk
Model specific boards => Golf mk8 => Topic started by: TommyCockles on 26 June 2021, 12:44
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So I picked up my new car this morning and absolutely over the moon with it however there's a couple of issues. Firstly for some reason the ambient lighting isn't working and it seems like I have to pay £35 to unlock it via the shop? Surely this isn't right? I wondering if when they have updated the software to 1803 that has somehow reset?
The other issue, and this is more pressing is that after getting home and setting up my VW Connect account on the car I have noticed a pretty bad scratch on the glossy plastic surround above the infotaintment screen. Being quite particular about my things now that I've seen this scratch I can't unsee it! Surely this is something that the dealership should be sorting out?
I'd love to know what other forum users think about this? Would it bother you? Would you be on to the dealership to sort?
Ambient lighting asking for £35?!
(https://i.postimg.cc/c4v7rwsd/20210626-112724.jpg) (https://postimg.cc/CzVn2ZB2)
Infotainment scratch
(https://i.postimg.cc/1zsNcqZn/20210626-112821.jpg) (https://postimg.cc/LJQXmh52)
My New Car
(https://i.postimg.cc/CxHNb8QX/20210626-085625-1.jpg) (https://postimg.cc/bZrkhZ89)
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Think I would be straight back to the dealership today regarding the scratch
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Thirty odd grand and they hand it over scratched, no way. Whoever has done the pre delivery inspection needs to explain that away.
At least you've got the evidence I'm guessing that was at the dealership because they may try and shift the blame if you've driven it away. As for the charge for the lighting, never heard of this sort of thing before but it's an ominous sign of a new revenue stream. I'm sure if it's in your spec though you'll be fine.
Let us know what they say when you get in touch and good luck.
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Dynamic background lighting sounds like something, over and above the normal ambient lighting?
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Blimey scary stuff, best turn the thing off. The Mrs will be booking a holiday on it when I nip out to put the fuel in.
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That's not right....are you in the UK? UK performance golfs don't have anything needing unlocking like that...
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Sure he's in the smoke.
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That's not right....are you in the UK? UK performance golfs don't have anything needing unlocking like that...
Its in sterling so must be.
That is shocking, I’d be back to them straight away over that.
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Good morning everyone and thanks for your replies - they're much appreciated.
That's not right....are you in the UK? UK performance golfs don't have anything needing unlocking like that...
Sure he's in the smoke.
I am in the UK Fred and as suggested in the smoke. So firstly the ambient lighting is a non issue. I assumed (wrongly) that the ambient lighting would be on all of the time but after getting into the car yesterday evening the ambient lights came on when I fired up the engine and the auto headlights came on. Still unsure however as to what the Dynamic Background Lighting thing is in the shop? I 'purchased' the free 1 month trial just to see what it did and I really can't see what it does if anything? It looks to me like another money grabbing exercise by VW and I certainly won't be wasting £35 on it that's for sure!
Thirty odd grand and they hand it over scratched, no way.
List price was £39,909 Dav3smith!!
As for the scratch on the infotainment surround? I emailed the salesman at the dealership (Motorline Gatwick) I bought the car from and sent him photos. After speaking with him told me that he would speak to their warranty / parts / service manager (can't remember who!) on Monday as his wasn't available Saturday PM and would get back to to let me know how they would get this resolved. He did assure me that they would get it sorted.
Having slept on it however I'm going to send him another email today and, if I can find the dealership managers email address, copy him in also to ask why this wasn't picked up in the Pre Delivery Inspection. Admittedly I only spotted the scratch after getting home and delved into the infotainment to get things setup but surely they should be going over the car with a fine tooth comb? Isn't that what the PDI is for?
One of two things has happened. Either they spotted it and declined to mention it to me in the hope that I would not spot it or whoever did the PDI just didn't do a good enough job. Either way my heart sank when I saw the scratch and it 100% took the gloss off of what should have been a really happy day for me. This GTI is a big purchase for me and it's hugely disappointing that the car was handed over to me with this damage.
I've now got to go down the route of taking the car back to them when they get the part (assuming they can?) and be without my car for an unspecified number of days. This will of course all be at huge inconvenience to me and expense. Not to mention that to resolve the issue it looks like they may have to remove half of the dash to replace it - it doesn't seem (to me at least) that this will be a straightforward job. I did also notice a buzz / rattle coming from the dash grill when driving over rougher road surfaces so will mention this to them also. I think this issue is a fairly common one with Mk 8 Golfs so hopefully they can resolve this issue also? I would also hope that when my car goes in to get the issue resolved that they would give me a courtesy car free of change and hopefully offer me some sort of compensation for the disappointment and inconvenience caused.
At least you've got the evidence I'm guessing that was at the dealership because they may try and shift the blame if you've driven it away. Let us know what they say when you get in touch and good luck.
It would be pretty ballsy of them to try and suggest that the damage happened after I drove the car away! I took some photos of the car in the showroom when I purchased it two weeks ago and having looked at the photos closely you can make out that the scratch was there before I bought it. It's faint in the photos as the light wasn't good and I wasn't focussing on the scratch as I didn't spot it then but it's definitely there!
(https://i.postimg.cc/T1NSRyZN/scratch1.jpg) (https://postimg.cc/V0M4gNsX)
(https://i.postimg.cc/mgHqsgVV/scratch2.jpg) (https://postimg.cc/v4GX7MJ6)
Another thing that annoyed me and I know that this is me being super pedantic but my owners handbook came with a dirty mark on the front of it! Am I being unreasonable that this should have reached me in perfect condition also? If you went into a bookshop and picked this off the shelf and spotted the dirty mark you wouldn't have bought it - you would have put that copy back and picked up a copy in perfect condition!! It looks to me like a dirty thumbprint that they tried to wipe clean.
(https://i.postimg.cc/tRLRtY1N/20210627-093912.jpg) (https://postimg.cc/G9x1b3x4)
Anyway other than these annoyances the car drove lovely on the way home and it does look amazing also especially when the sun is shining as the Atlantic Blue colour just pops!
(https://i.postimg.cc/x8Rc4QNP/20210626-104019.jpg) (https://postimg.cc/H8rYrf2J)
I'll drop some updates on here as and when I get them.
Thanks again everyone :smiley:
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It is a beautiful colour.
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Good morning everyone and thanks for your replies - they're much appreciated.
That's not right....are you in the UK? UK performance golfs don't have anything needing unlocking like that...
Sure he's in the smoke.
I am in the UK Fred and as suggested in the smoke. So firstly the ambient lighting is a non issue. I assumed (wrongly) that the ambient lighting would be on all of the time but after getting into the car yesterday evening the ambient lights came on when I fired up the engine and the auto headlights came on. Still unsure however as to what the Dynamic Background Lighting thing is in the shop? I 'purchased' the free 1 month trial just to see what it did and I really can't see what it does if anything? It looks to me like another money grabbing exercise by VW and I certainly won't be wasting £35 on it that's for sure!
Thirty odd grand and they hand it over scratched, no way.
List price was £39,909 Dav3smith!!
As for the scratch on the infotainment surround? I emailed the salesman at the dealership (Motorline Gatwick) I bought the car from and sent him photos. After speaking with him told me that he would speak to their warranty / parts / service manager (can't remember who!) on Monday as his wasn't available Saturday PM and would get back to to let me know how they would get this resolved. He did assure me that they would get it sorted.
Having slept on it however I'm going to send him another email today and, if I can find the dealership managers email address, copy him in also to ask why this wasn't picked up in the Pre Delivery Inspection. Admittedly I only spotted the scratch after getting home and delved into the infotainment to get things setup but surely they should be going over the car with a fine tooth comb? Isn't that what the PDI is for?
One of two things has happened. Either they spotted it and declined to mention it to me in the hope that I would not spot it or whoever did the PDI just didn't do a good enough job. Either way my heart sank when I saw the scratch and it 100% took the gloss off of what should have been a really happy day for me. This GTI is a big purchase for me and it's hugely disappointing that the car was handed over to me with this damage.
I've now got to go down the route of taking the car back to them when they get the part (assuming they can?) and be without my car for an unspecified number of days. This will of course all be at huge inconvenience to me and expense. Not to mention that to resolve the issue it looks like they may have to remove half of the dash to replace it - it doesn't seem (to me at least) that this will be a straightforward job. I did also notice a buzz / rattle coming from the dash grill when driving over rougher road surfaces so will mention this to them also. I think this issue is a fairly common one with Mk 8 Golfs so hopefully they can resolve this issue also? I would also hope that when my car goes in to get the issue resolved that they would give me a courtesy car free of change and hopefully offer me some sort of compensation for the disappointment and inconvenience caused.
At least you've got the evidence I'm guessing that was at the dealership because they may try and shift the blame if you've driven it away. Let us know what they say when you get in touch and good luck.
It would be pretty ballsy of them to try and suggest that the damage happened after I drove the car away! I took some photos of the car in the showroom when I purchased it two weeks ago and having looked at the photos closely you can make out that the scratch was there before I bought it. It's faint in the photos as the light wasn't good and I wasn't focussing on the scratch as I didn't spot it then but it's definitely there!
(https://i.postimg.cc/T1NSRyZN/scratch1.jpg) (https://postimg.cc/V0M4gNsX)
(https://i.postimg.cc/mgHqsgVV/scratch2.jpg) (https://postimg.cc/v4GX7MJ6)
Another thing that annoyed me and I know that this is me being super pedantic but my owners handbook came with a dirty mark on the front of it! Am I being unreasonable that this should have reached me in perfect condition also? If you went into a bookshop and picked this off the shelf and spotted the dirty mark you wouldn't have bought it - you would have put that copy back and picked up a copy in perfect condition!! It looks to me like a dirty thumbprint that they tried to wipe clean.
(https://i.postimg.cc/tRLRtY1N/20210627-093912.jpg) (https://postimg.cc/G9x1b3x4)
Anyway other than these annoyances the car drove lovely on the way home and it does look amazing also especially when the sun is shining as the Atlantic Blue colour just pops!
(https://i.postimg.cc/x8Rc4QNP/20210626-104019.jpg) (https://postimg.cc/H8rYrf2J)
I'll drop some updates on here as and when I get them.
Thanks again everyone :smiley:
I had dirty marks on my owners manual as well! Dealer advised cost was £44 inc VAT for a replacement, they gave me thr money and I managed to clean the manual up with a diluted isopropyl alcohol solution....not what I expected from Volkswagen though!!
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I had dirty marks on my owners manual as well! Dealer advised cost was £44 inc VAT for a replacement, they gave me thr money and I managed to clean the manual up with a diluted isopropyl alcohol solution....not what I expected from Volkswagen though!!
I'm going to mention it in the email I send them today!
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Lovely car, try not to let the probs spoil your experience
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I remember now that they said the sticker on the inside of the front cover with the model details is a one time printed sticker at factory and cannot be reordered, this is what made me get on and try and clean it.
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Great colour same as mine!
I was pondering whether to order the dynamic ambient lighting there was a discussion about it on the Facebook group! There is a setting in the ambient lighting that is greyed out in mine “lighting effects” which I assume is what this is if you go into that menu what is there in it?
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I had dirty marks on my owners manual as well! Dealer advised cost was £44 inc VAT for a replacement, they gave me thr money and I managed to clean the manual up with a diluted isopropyl alcohol solution....not what I expected from Volkswagen though!!
I'm going to mention it in the email I send them today!
Just to add also £44 for that paper manual is nothing short of ludicrous!
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Great colour same as mine!
I was pondering whether to order the dynamic ambient lighting there was a discussion about it on the Facebook group! There is a setting in the ambient lighting that is greyed out in mine “lighting effects” which I assume is what this is if you go into that menu what is there in it?
Atlantic Blue was the same colour I had on my previous facelift R-Line Golf. Really does pop when the sun is shining and I do really like it. That said I think my preference would have been for Dolphin Grey but this one ticked plenty of boxes with the added options and was in stock and available.
Yeah I noticed that the Lighting Effects setting was greyed out and can only assume is unlocked when paying the £35 for the pack?
What's the Fb Group called? Worth joining?
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There’s two there’s a Mk8 Owners group
https://www.facebook.com/groups/2485360805114073/?ref=share (https://www.facebook.com/groups/2485360805114073/?ref=share)
And a Mk8 GTI/GTD/GTE/R owners group some friendly people in there too
https://www.facebook.com/groups/2001987776775126/?ref=share (https://www.facebook.com/groups/2001987776775126/?ref=share)
Incidentally I downloaded the dynamic ambient lighting (free version) and can’t actually see any discernible difference in the options. Though having not taken it out at night yet I’m wondering if I now get some weird Ministry of Sound lighting effects when driving along!!!! :laugh:
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There’s two there’s a Mk8 Owners group
https://www.facebook.com/groups/2485360805114073/?ref=share (https://www.facebook.com/groups/2485360805114073/?ref=share)
And a Mk8 GTI/GTD/GTE/R owners group some friendly people in there too
https://www.facebook.com/groups/2001987776775126/?ref=share (https://www.facebook.com/groups/2001987776775126/?ref=share)
Incidentally I downloaded the dynamic ambient lighting (free version) and can’t actually see any discernible difference in the options. Though having not taken it out at night yet I’m wondering if I now get some weird Ministry of Sound lighting effects when driving along!!!! :laugh:
Cheers for that foxy. Joined bother groups and all good :smiley:
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So I've finally got an update on my scratched infotainment trim.
The dealership basically were very apologetic and said that the car should not have been handed over to me in that condition and that the scratch was missed during the PDI. The car is in with them now and they are replacing the damaged infotainment surround. Apparently it's not a particularly big job to do either. They have given me their GTI demo as a courtesy car and have also said that they will leave a full tank of petrol in the car as a goodwill measure, so I naturally did not put in any fuel in before dropping it off!!! I think the range was showing as 70 miles! :wink:
To be fair I think that a full tank of fuel is the least they should be doing for the aggravation caused but is very welcome nevertheless.
I also noticed a couple of other things since getting the car.
Firstly the steering wheel creaked when manoeuvring at low speed and the rear camera flickered intermittently. Has anyone experienced either of these?
They said that they are going to replace the airbag in the steering wheel to fix the creaking but have yet to replicate the rear camera flickering.
Hopefully it's not a major issue.
They are also going to replace the handbook. A minor issue but it should not have been handed over to me with a dirty mark on it!
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Flickering rear camera... I've seen that from others but never heard of a fix...
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I collected by GTI CS last week which although sold as ‘brand new’ was from the showroom - presumably like yours - and when I collected the car I noticed a small dink on the corner of the honeycombe fascia situated behind the steering wheel. They have of course said they will replace the fascia but still annoying, I guess it’s been in the showroom for a few months so has had people sitting in the car, I got a great deal on it so I shouldn’t get too upset but I am jealous of you folk who have ordered factory fresh so you should hopefully not have to put up with these minor issues.
(https://i.ibb.co/CK9n2Gb/05-07-2021-18-49-13.jpg)
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Is that motorline Coulsdon? If so it’s had been there a while on the top floor as could be seen from the road, going back a while, to at least when the showrooms were still closed as I couldn’t get in to sit in it, otherwise I would have done!
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Is that motorline Coulsdon? If so it’s had been there a while on the top floor as could be seen from the road, going back a while, to at least when the showrooms were still closed as I couldn’t get in to sit in it, otherwise I would have done!
Think it might be - I saw on the Motorline website that they had a silver GTI Clubsport in stock at Coulsdon. Funnily enough my GTI with the scratch on the infotainment surround was from Motorline Gatwick. I also got a pretty good deal from them too at their recent sames event. They even gave me the £1250 deposit contribution as a cash discount on top of the already discounted price to save the hassle of going through VWFS.
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Is that motorline Coulsdon? If so it’s had been there a while on the top floor as could be seen from the road, going back a while, to at least when the showrooms were still closed as I couldn’t get in to sit in it, otherwise I would have done!
Yes correct, I know it’s been there at least four months, they also had a nice Black demonstrator CS with the 18” Grey Prets if anyone is interested. They did that £1250 cash back thing, included 2 x free services and fitted the rear camera, the price I paid was less than a standard manual Mk8 Golf GTI which for a car that retails at 38k I thought was ok.
My rationale behind the purchase is explained here;
https://www.golfgtiforum.co.uk/index.php?topic=287879.msg2640913#msg2640913
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I am jealous of you folk who have ordered factory fresh so you should hopefully not have to put up with these minor issues.
(https://i.ibb.co/CK9n2Gb/05-07-2021-18-49-13.jpg)
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you would think factory order should be spotless but not always the little scratches are usually during handover prep from the staffs.
my GTI was picked up from factory in Autostadt Germany but that didn't spare it a little scratch around the alloy wheels air valves and a light scratch on the piano black around the gear shifter.
best way to avoid the tiny scratches is to ask them to leave the plastic protection foil on the car