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Model specific boards => Golf mk8 => Topic started by: fredgroves on 26 January 2021, 10:25

Title: Mk8 software version poll
Post by: fredgroves on 26 January 2021, 10:25
Just curious as to what versions people have got

This information can be found by going to: Settings -> System Information (down the bottom)

You'll see something like this:

System information

Hardware: H56
Software: 1664
Display unit/control panel hardware: H40
Display unit/control panel software: 3074
Navigation database: 20.7
Media codec: 3.1.4
Radio database: 1.30.12

If you feel like giving us some more information, post up your details for Software version, Hardware version, if you have navpro or basic nav and what model your golf is (eg GTI or Clubsport or whatever)
Title: Re: Mk8 software version poll
Post by: fredgroves on 01 February 2021, 12:00
Just bumping this, nobody has version 1788...
Title: Re: Mk8 software version poll
Post by: fredgroves on 08 February 2021, 15:02
Still only 4 Mk8's here!
Title: Re: Mk8 software version poll
Post by: Exonian on 08 February 2021, 15:46
Ooops, keep forgetting to check.
When the cat gets off my lap later I’ll go have a butchers.
Title: Re: Mk8 software version poll
Post by: Exonian on 08 February 2021, 16:34
Christ it’s cold out there

(https://i.postimg.cc/tT9kSk92/7-B67-D740-6471-4346-BB8-D-0-E36-DB580382.jpg) (https://postimg.cc/94NyzGR7)
Title: Re: Mk8 software version poll
Post by: fredgroves on 14 February 2021, 17:30
I've seen someone somewhere else say that their new mk8 had been delivered (in the UK) with 1788.

(and the steering wheel already replaced)
Title: Re: Mk8 software version poll
Post by: Si_Telford on 14 February 2021, 19:01
I've seen someone somewhere else say that their new mk8 had been delivered (in the UK) with 1788.

(and the steering wheel already replaced)

Only got my GTI yesterday and what people have listed is what I have
Title: Re: Mk8 software version poll
Post by: Dave1rs on 19 February 2021, 10:35
Just checked mine, it’s 1664.
Title: Re: Mk8 software version poll
Post by: fredgroves on 01 March 2021, 19:40
1666 hardware H56 (standard nav)
Title: Re: Mk8 software version poll
Post by: Ubique on 01 March 2021, 21:24
Can you see the sat nav on drivers display with 1666?
Title: Re: Mk8 software version poll
Post by: fredgroves on 01 March 2021, 21:26
Can you see the sat nav on drivers display with 1666?

No... I believe it needs 1788 for that.
Title: Re: Mk8 software version poll
Post by: Ubique on 01 March 2021, 21:30
Well that’s a step back, no one seems to have that update in uk
Title: Re: Mk8 software version poll
Post by: fredgroves on 01 March 2021, 21:36
Well that’s a step back, no one seems to have that update in uk

For me to be honest the hud makes it not something i need. You can also get the direction arrow things up on the aid like on the mk7.5 navigation view.

Version 1788 does enable wireless android auto though, which would be nice.
Title: Re: Mk8 software version poll
Post by: SCourtney on 10 March 2021, 19:27
Picked my car up today. It's 1788
Title: Re: Mk8 software version poll
Post by: fredgroves on 10 March 2021, 19:30
Picked my car up today. It's 1788


Oh OK!

Can you tell me what the device part number is?
Title: Re: Mk8 software version poll
Post by: SCourtney on 10 March 2021, 20:29

(https://i.postimg.cc/3xp2FmFf/Sys-info.jpg) (https://postimages.org/)
Title: Re: Mk8 software version poll
Post by: Ubique on 10 March 2021, 20:31
Well now I’m hopeful too. Does 1788 give you sat nav in drivers display?
Title: Re: Mk8 software version poll
Post by: Snowman8888 on 10 March 2021, 20:35
Same here, picked my car up last Monday and it is the 1788 software. I can also select on main map to view sat nav on front dashboard.
Title: Re: Mk8 software version poll
Post by: fredgroves on 10 March 2021, 21:17
Yup it seems 1788 is only for that D unit.

You should have wireless android auto too.

According to many it's more responsive, let's error prone too.

Hopefully the rest of the software across the car should be all in a workable state too. Seems likely.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 11 March 2021, 18:29
Boggles my mind how they cant manage over the air updates past 1666. Mine is booked in so expecting 1788 shortly but my screen part number ends in B rather than D although the hardware is the same...Despite it being brand new 21 plate?

Wasn’t expecting to need to join a forum to get to the bottom of these types of issues. Starting to think I should have gone for a mark 7.5!
Title: Re: Mk8 software version poll
Post by: fredgroves on 11 March 2021, 18:42
As far as I am aware you won't get 1788 on the older hardware. I've not heard anyone getting the unit upgraded either. It's possible but vw need to tell the dealer to do it and they clearly won't.
Title: Re: Mk8 software version poll
Post by: Exonian on 11 March 2021, 21:58

Wasn’t expecting to need to join a forum to get to the bottom of these types of issues. Starting to think I should have gone for a mark 7.5!

Surely the need to join the forum was to experience jv’s hospitality and our warmth and wit?  :whistle: :grin:
Title: Re: Mk8 software version poll
Post by: GTD1414 on 12 March 2021, 09:24
Collected my GTI last week - 1666.
Was a VW stock vechicle so no idea of build date etc.

2 things bugging me:
Sometimes the phone doesnt connect you have to press select button?
Doesnt remember to sync the climate temperature?
Title: Re: Mk8 software version poll
Post by: fredgroves on 12 March 2021, 10:20
Collected my GTI last week - 1666.
Was a VW stock vechicle so no idea of build date etc.

2 things bugging me:
Sometimes the phone doesnt connect you have to press select button?
Doesnt remember to sync the climate temperature?

The build date you can decode from the door sticker....

Phone not connecting is an annoying thing, its something to do with the door shutting... yeh..I know... :whistle:

Not remembering climate sync... oh I've not seen that one yet! I'll go have a look later for that.
Title: Re: Mk8 software version poll
Post by: GTD1414 on 16 March 2021, 13:40
Collected my GTI last week - 1666.
Was a VW stock vechicle so no idea of build date etc.

2 things bugging me:
Sometimes the phone doesnt connect you have to press select button?
Doesnt remember to sync the climate temperature?

The build date you can decode from the door sticker....

Phone not connecting is an annoying thing, its something to do with the door shutting... yeh..I know... :whistle:

Not remembering climate sync... oh I've not seen that one yet! I'll go have a look later for that.

Did you have a look at the climate sync Fred or any way to set it to remember?
Title: Re: Mk8 software version poll
Post by: fredgroves on 16 March 2021, 13:41
No I didn't... I'll go downstairs in a bit and have a look at that.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 17 March 2021, 19:21
I have the climate control sync issue as well. I have to set it every time, which defeats the object slightly...

I’m booked in for a software update Friday so will report back.
Title: Re: Mk8 software version poll
Post by: fredgroves on 17 March 2021, 20:17
I turned on sync today while I was out. Not been back to check since... Will do later.

The phone didn't connect for one half of my trip today...grrr
Title: Re: Mk8 software version poll
Post by: fredgroves on 17 March 2021, 20:23
Out of interest... Have either of you looked at my software version dump I did?

The aircon has its own controller software, not sure if it's that or the infotainment that's causing the problem.
Title: Re: Mk8 software version poll
Post by: fredgroves on 18 March 2021, 11:43
Have just checked the climate sync.... on start up this morning, nope, its forgotten about it.

It also forgot the "air care" setting I had enabled the other week.

On my Mk7.5 these settings were persistent, whether or not by design they should be on a Mk8.... I don't know.

The user manual is utterly crap, hardly telling you anything at all - suspect that is deliberate now everything is in software...
Title: Re: Mk8 software version poll
Post by: Dave1rs on 18 March 2021, 12:04
My climate sync works as does my phone connection,at least something works on this guinea pig car lol.

Goes in tomorrow for it’s new steering wheel and more updates.
Title: Re: Mk8 software version poll
Post by: fredgroves on 18 March 2021, 12:07
My climate sync works as does my phone connection,at least something works on this guinea pig car lol.

Goes in tomorrow for it’s new steering wheel and more updates.

Sync stays on day after day?

Do you have an OBD tool to look at your software versions? I'd be really interested in seeing how yours looks at the moment...

Title: Re: Mk8 software version poll
Post by: GTD1414 on 18 March 2021, 12:36
I have the climate control sync issue as well. I have to set it every time, which defeats the object slightly...

I’m booked in for a software update Friday so will report back.

How did you manage to book in did you have a number of other issues. phone etc?
Title: Re: Mk8 software version poll
Post by: Dave1rs on 18 March 2021, 20:02
My climate sync works as does my phone connection,at least something works on this guinea pig car lol.

Goes in tomorrow for it’s new steering wheel and more updates.

Sync stays on day after day?

Do you have an OBD tool to look at your software versions? I'd be really interested in seeing how yours looks at the moment...

Yep sync stays on always,I’ve locked the rear too so my little boy doesn’t alter it.
Sorry I don’t have an obd tool so can’t help with that right now,will look into ordering one.
Title: Re: Mk8 software version poll
Post by: fredgroves on 18 March 2021, 20:38
What version of the infotainment software do you have then Dave? You can get that straight from the dashboard, you don't need obd.

I'm wondering if the sync issue is the infotainment version or the aircon version...

I've got 1666 with the sync problem.
Title: Re: Mk8 software version poll
Post by: Dave1rs on 18 March 2021, 21:16
I’ve got 1664
Title: Re: Mk8 software version poll
Post by: fredgroves on 18 March 2021, 21:37
OK let's see where you go from there...
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 19 March 2021, 16:26
Right so after a day in VW, I have gone from 1666 to 1668. The car was sent in for a variety of issues (car play disconnections, hit and miss keyless entry, random crashes, profile log outs, driver warning errors etc etc).

Its too early to say whether 1668 fixes any of them, strangely enough the car started OTA software updates when i set off from the garage that still havent completed so no idea what thats doing (could just be those user manual updates), suspect it wont take it any further than 1668...

But, without asking they are replacing the steering wheel next week which they say is linked to the driver warning errors.

I asked why the sat nav doesnt show on the driver display and they flat out claim its not a feature of the Mark 8, despite what people are saying on here. Seems to tally with Fred saying 1788 is linked to the infotainment system part number. I showed them the image off here with someone with 1788 so they asked me to email that over and they would investigate further.

To help with this could somebody with 1788 and sat nav on their driver display able to send me a photo of their software version and just a shot of it on the display? I have managed to find the latter on youtube videos, but they are of German LHD cars, so they will spot the German mapping and KM/H. If someone could help me source a UK spec car showing the same that would be very helpful please.
(https://i.postimg.cc/j5j6Kkdq/01.jpg) (https://postimg.cc/4KrHQP9j)

(https://i.postimg.cc/3RbXwCdX/02.png) (https://postimages.org/)
Title: Re: Mk8 software version poll
Post by: Brocky_ on 19 March 2021, 16:49
Thanks for the post, General. 

Any chance you are able to check if your update has enabled wireless Android Auto, please?

So, did you ring them to highlight the faults and got told to go in, or did you just turn up to do so and they had a look there and then?
Title: Re: Mk8 software version poll
Post by: Dave1rs on 19 March 2021, 17:02
So mine went in today for a new steering wheel,this is positive as I now have no warning messages at all.

Also when I now press the button on the end of the left stalk it gives me a list of things I can turn on or off,acc side assist,front assist etc. Before the wheel replacement it only offered the option to turn off lane assist.

They also said Vw insist we can’t have maps on the AID, I have told them that’s not an acceptable answer and that I will be rejecting the car....asked me to wait a week while they see what can be done.

I’m not interested in the map.....I don’t even use sat nav,but I do want it all working.

It’s been in twice for updates but I’m still on 1664, so they must be able to just update individual items.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 19 March 2021, 17:20
Thanks for the post, General. 

Any chance you are able to check if your update has enabled wireless Android Auto, please?

So, did you ring them to highlight the faults and got told to go in, or did you just turn up to do so and they had a look there and then?

Hi Brocky, afraid I only use Apple so I can’t confirm about wireless android. I had a look in the app connect settings and nothing jumped out at me sorry.

I just booked it in on the dealers website and listed the faults. They have been pretty good to be fair, just would like to get everything in full working order!

This is the software version from today’s update...
(https://i.postimg.cc/R0CMFDs2/893-FB507-67-C3-40-C4-B590-31-ABEF921-C28.jpg) (https://postimg.cc/4YMC2BT1)
Title: Re: Mk8 software version poll
Post by: Brocky_ on 19 March 2021, 17:50
That's unfortunate.  If the opportunity to try it arises, I would very much appreciate if you could, please.

Thanks for the info.  Maybe I will do as you did and list the issues I have had so far and see what happens.  Think I will wait for my ODB11 to arrive, so I can have a look-see first, though.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 19 March 2021, 18:22
That's unfortunate.  If the opportunity to try it arises, I would very much appreciate if you could, please.

Thanks for the info.  Maybe I will do as you did and list the issues I have had so far and see what happens.  Think I will wait for my ODB11 to arrive, so I can have a look-see first, though.

Will do, and if anyone could help with some images of the sat nav on the driver display to prove to VW its possible I would be grateful.

1668 doesn't fix the climate control sync issue by the way...
Title: Re: Mk8 software version poll
Post by: fredgroves on 19 March 2021, 18:54
Wireless android auto and nav in dash are both 1788... And 1788 uses different hardware. I suspect the android auto thing might even be that it needs different hardware...

I'm not sure anyone has persuaded a dealer to swap it over yet.

The climate sync sounds like it's climate software faults rather than infotainment ones. Get checking with obd...
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 19 March 2021, 19:20
Wireless android auto and nav in dash are both 1788... And 1788 uses different hardware. I suspect the android auto thing might even be that it needs different hardware...

I'm not sure anyone has persuaded a dealer to swap it over yet.

The climate sync sounds like it's climate software faults rather than infotainment ones. Get checking with obd...

I will attempt to be the first!
Title: Re: Mk8 software version poll
Post by: Brocky_ on 19 March 2021, 19:37
Will do, and if anyone could help with some images of the sat nav on the driver display to prove to VW its possible I would be grateful.

1668 doesn't fix the climate control sync issue by the way...
Cheers.

To be honest, I don't think I've ever seen it on a UK car yet. I will keep an eye out, though.

I added to the poll a while ago but just got a shot of my System Screen.


(https://i.postimg.cc/FHCsk8WX/20210319-191956.jpg) (https://postimages.org/)

Funnily enough, since I reset the infotainment to fix my Primary User issue, I've not had the front assist (or whatever it was) error. I'm not sure if that pleases or worries me.

I've never had an issue with the Clima Synch.
Title: Re: Mk8 software version poll
Post by: Wrex22 on 19 March 2021, 22:40
So have the people  on here who have voted 1788 got the map/nav in the digital cockpit ?
Title: Re: Mk8 software version poll
Post by: fredgroves on 19 March 2021, 22:57
Yes they will have...
Title: Re: Mk8 software version poll
Post by: Snowman8888 on 19 March 2021, 23:21
So have the people  on here who have voted 1788 got the map/nav in the digital cockpit ?

Yes, mine has.  Not sure yet how much I’ll use it though as I prefer the bigger map on the infotainment screen.
Title: Re: Mk8 software version poll
Post by: Brocky_ on 20 March 2021, 02:02
Yes, mine has.  Not sure yet how much I’ll use it though as I prefer the bigger map on the infotainment screen.
Are you in the UK, Snowman?  If so, could you please post a picture of it along with your System Info screen?  It's a long shot but it may go some way towards us convincing VW to start rolling out that update.
Title: Re: Mk8 software version poll
Post by: mcmaddy on 20 March 2021, 08:48
So have the people  on here who have voted 1788 got the map/nav in the digital cockpit ?

Yes, mine has.  Not sure yet how much I’ll use it though as I prefer the bigger map on the infotainment screen.
do you have Nav Pro?
Title: Re: Mk8 software version poll
Post by: fredgroves on 20 March 2021, 11:09
On the B variant infotainment unit (166x software) NavPro uses identical hardware. On the D variant (17xx software) NavPro is different hardware to basic nav... Both are capable of displaying the map in the aid like on the mk7.5.
Title: Re: Mk8 software version poll
Post by: Snowman8888 on 20 March 2021, 22:42
So have the people  on here who have voted 1788 got the map/nav in the digital cockpit ?

Yes, mine has.  Not sure yet how much I’ll use it though as I prefer the bigger map on the infotainment screen.
do you have Nav Pro?

No, I don’t have Nav Pro. I will take a photo tomorrow.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 21 March 2021, 09:18
So have the people  on here who have voted 1788 got the map/nav in the digital cockpit ?

Yes, mine has.  Not sure yet how much I’ll use it though as I prefer the bigger map on the infotainment screen.
do you have Nav Pro?

No, I don’t have Nav Pro. I will take a photo tomorrow.

Thanks Snowman8888, that would be a big help. Could you take a photo of the the system information and showing the sat nav on the driver display please?

Thanks
Title: Re: Mk8 software version poll
Post by: fuster on 21 March 2021, 10:32
So have the people  on here who have voted 1788 got the map/nav in the digital cockpit ?

Yes, mine has.  Not sure yet how much I’ll use it though as I prefer the bigger map on the infotainment screen.
do you have Nav Pro?

No, I don’t have Nav Pro. I will take a photo tomorrow.

Thanks Snowman8888, that would be a big help. Could you take a photo of the the system information and showing the sat nav on the driver display please?

Thanks

Not sure if this has been posted before on here.  It appears to be possible to get the nav to display in the instrument cluster despite what discover Media you have.

Vid is in Italian ..  https://youtu.be/HpQgNuwxd94






Title: Re: Mk8 software version poll
Post by: fredgroves on 21 March 2021, 11:57
Not sure if this has been posted before on here.  It appears to be possible to get the nav to display in the instrument cluster despite what discover Media you have.

Vid is in Italian ..  https://youtu.be/HpQgNuwxd94

Yes, all you need is a workshop with access to a VW GEKO login, to overcome the SFD protection system.... which those Italians did.
Title: Re: Mk8 software version poll
Post by: Snowman8888 on 21 March 2021, 13:37
Hi, see photos as promised. My car was built in 2020 and I picked it up this month.

(https://i.postimg.cc/CxmzbrPp/1152-C685-E1-DF-4-B72-ADD4-32-C5708862-B1.jpg) (https://postimg.cc/4YHfgPRW)

(https://i.postimg.cc/hGvhs86z/861-D958-E-06-BE-44-E9-B173-D556-BEDDFC47.jpg) (https://postimg.cc/qtfkMKk4)

(https://i.postimg.cc/DyQWww1Z/C690-E90-D-80-B8-4-FC5-B982-599-B36-BCE8-AB.jpg) (https://postimg.cc/Cz1MvYPT)

Hope this helps.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 21 March 2021, 14:11
Many thanks Snowman8888, appreciate that.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 23 March 2021, 09:22
So i have received this reply from VW this morning. Seems only the older 2020 models can display the sat nav. Very strange that an older model can, but a newer model cant...Snowman8888 did confirm his was a 2020 model though and mine is a 2021...
(https://i.postimg.cc/bvFZP0W2/01.jpg) (https://postimages.org/)
Title: Re: Mk8 software version poll
Post by: Guzzle on 23 March 2021, 09:34
Well that's just poor isn't it? Why would specifications for something like that go backwards? Not only do early Mk8's have it, but even my 3 year old Mk7.5 can display maps in the dash.

VW updates its model years usually around build week 22, which is around the end of May.
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 10:15
What clearly happened is that at some particular point VW stopped using the B variant hardware and started using the D variant.

What I think we probably should do is to look at the build week of Snowman's car vs the General's....

I don't think the swap from B to D is actually aligned with a MY either - I think VW changed their kit mid flight to overcome some issues - either supply or bugs!

The email from VW is of course confusing and actually round the wrong way  :grin:
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 10:28
So using this:

https://www.golfgtiforum.co.uk/index.php?topic=287134.msg2630225#msg2630225

The black sticker you are looking for is in the drivers door frame, low down, lower than the tyre pressure data plate.

Mine says week 47 (of 2020) day 6.... the 6th day of Monday 16.11.2020 to Sunday, 22.11.2020 - mine was actually built on Saturday 21st November 2020.

And the 5h0035820d infotainment unit was used from week 48 (i just found this out)..... yes 2 days after mine was built  :cry:
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 10:45
I've also just found from Ze Germans:

Quote
Hello colleagues with HW ... 816B and SW 1664, 1666, 1668

Has anyone already got the SW 1670 from the Freundlichen?

If so, the following has now been resolved:

Bluetooth problem cell phone pairing, Android Auto Wireless, climate menu for steering wheel heating and online target import

So that sounds helpful to me - 1670 will fix my phone pairing problems and enable wireless android auto!

All is not lost.

Map in AID.... meh
Title: Re: Mk8 software version poll
Post by: Guzzle on 23 March 2021, 11:10
Well if VW can't sell me a new Mk8 with maps working in the dash then that's another reason to stick with my Mk7.5 for a bit longer.
Title: Re: Mk8 software version poll
Post by: Dave1rs on 23 March 2021, 11:14
I’ve just seen an email from VW (at the dealers),it says it is not possible nor will it be possible to view maps on the AID if your car was built before build week 48 of 2020.
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 11:19
I’ve just seen an email from be (at the dealers),it says it is not possible nor will it be possible to view maps on the AID if your car was built before build week 48 of 2020.

That's not actually 100% true.... because if you can get into the protected SFD config you can actually enable NavPro on the B hardware.... not that VW will offficially do that.

If the SFD problem is ever resolved with OBDeleven (and I doubt if it will be) you will be able to do this yourself.

But yes, week 48 is the key - when they swapped to D variant hardware.
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 11:19
Well if VW can't sell me a new Mk8 with maps working in the dash then that's another reason to stick with my Mk7.5 for a bit longer.

They can, any car made on or after week 48 2020 will have it.

Title: Re: Mk8 software version poll
Post by: Sootchucker on 23 March 2021, 11:55
Do you think this has been done deliberately to boost sales of the Nav pro, as I'm sure this has the functionality to display the map on the AID or on both the AID and Infotainment screen at the same time ?
Title: Re: Mk8 software version poll
Post by: Guzzle on 23 March 2021, 11:59
Well if VW can't sell me a new Mk8 with maps working in the dash then that's another reason to stick with my Mk7.5 for a bit longer.

They can, any car made on or after week 48 2020 will have it.

Doesn't inspire confidence though, does it? Having to look on an owners forum to find this out. Even then there are people on here that aren't sure. 🤷‍♂️
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 12:31
Do you think this has been done deliberately to boost sales of the Nav pro, as I'm sure this has the functionality to display the map on the AID or on both the AID and Infotainment screen at the same time ?

Maybe... but basically VW have never explained what NavPro can do over and above basic Nav. Its very frustrating.

Also, with the D variant hardware, suddenly basic Nav can do it.... no need for Navpro.

With the D variant hardware the Mk8 performs just like the Mk7.5 - with basic nav you can choose where the map is, with NavPro you (probably) can have the map up on both displays at once.

The sales literature for all of this is just as bad as it ever was with the Mk7.

 I bought NavPro back in 2014 expecting to get Google earth maps, which I didn't because VW had silently deleted their licence with Google, together with never selling the connected version in the UK.

In 2017 I bought another NavPro equipped vehicle (more fool me really). It sort of worked as I expected, except for once again it didn't have its own network connection built in meaning that I had to pair it with my phone's wifi to get the VW live traffic.

It could have been worse, I could have had the slightly later Mk7.5 that DID have the built in Esim... the one that will be obsolete and useless at the end of 2022 because the 2G/3G networks it uses are being switched off. Possibly vehicles with that might not even get to the end of their 3 years of carnet service before that dies (eg TCR's)

And no Mk7.5x with the ecall emergency service will ever work after that switchoff. VW won't be replacing that unit with a 4G/5G one.

As with all of this technology these days, its life expectancy depends on network infrastructure that can and will be switched off at some point.


Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 12:34
Well if VW can't sell me a new Mk8 with maps working in the dash then that's another reason to stick with my Mk7.5 for a bit longer.

They can, any car made on or after week 48 2020 will have it.

Doesn't inspire confidence though, does it? Having to look on an owners forum to find this out. Even then there are people on here that aren't sure. 🤷‍♂️

Always the same though with cars and any options.... the only way to find out what the options actually give you is to ask owners....especially any more technical options. Paint obviously is a little easier  :laugh:
Title: Re: Mk8 software version poll
Post by: Guzzle on 23 March 2021, 13:04
Well if VW can't sell me a new Mk8 with maps working in the dash then that's another reason to stick with my Mk7.5 for a bit longer.

They can, any car made on or after week 48 2020 will have it.

Doesn't inspire confidence though, does it? Having to look on an owners forum to find this out. Even then there are people on here that aren't sure. 🤷‍♂️

Always the same though with cars and any options.... the only way to find out what the options actually give you is to ask owners....especially any more technical options. Paint obviously is a little easier  :laugh:

This isn't an option though, it's supposed to be a standard feature. Yet it's fitted to some cars and not to others, and people are only finding out whether they have it after delivery.
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 13:12
I'm not sure VW ever advertised "map in dash" as a feature though... being brutally honest
Title: Re: Mk8 software version poll
Post by: Guzzle on 23 March 2021, 14:09
Here is a video from VWUK's own YouTube page, it clearly shows maps in the dash at 12 seconds.

https://youtu.be/oA9CcZleoew

It's like foglight-gate all over again  :angry:
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 23 March 2021, 14:18
Fred,

See response from VW below. So 2020 models were provided with a free upgrade to discover media pro, which has since been stopped.
(https://i.postimg.cc/RFdc02tF/01.jpg) (https://postimg.cc/2bqqcc2R)
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 14:31
Here is a video from VWUK's own YouTube page, it clearly shows maps in the dash at 12 seconds.

https://youtu.be/oA9CcZleoew

It's like foglight-gate all over again  :angry:

That's:

a) Navpro - you can see both maps up at once
b) A MY20 dated advert (June 2020) and all GTI's are MY21.

(see what GeneralBanter says about NavPro in MY20)

I'm not trying to make excuses for them, just pointing out the case...
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 14:38
Fred,

See response from VW below. So 2020 models were provided with a free upgrade to discover media pro, which has since been stopped.

Yes I had heard about that.

However the line about "MY21 don't have nav in dash" is NOT actually true, because any MY21 car with the D hardware does have it.

You might like to point that out to VW....

THIS is the problem.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 23 March 2021, 14:53
I think the only way I would get VW to upgrade the infotainment to the latest D variant is if the software issues on 1666 persist, which I presume 1788 resolve.

I think I have taken it as far as I can/can be bothered to.  The sat nav issue was a nice to have, but not critical. I will see what happens with the new wheel from Thursday and fingers crossed most of the niggles will have been sorted.
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 March 2021, 14:59
I think the only way I would get VW to upgrade the infotainment to the latest D variant is if the software issues on 1666 persist, which I presume 1788 resolve.

There are two software tracks:

5H0035816B - the unit without nav in the dash - has software 1662-1670 (so far)

5H0035820D - the unit with nav in the dash - has software 1788-onwards

To resolve your issues you want something newer than 1666 (which I have with no problems other than phone not connecting and the climate sync not staying sticky).... but be careful, 1668 apparently introduces more problems.

BUT any of this infotainment software isn't the only source of gremlins..... there are other systems too - see my OBDeleven dump thread and you'll see them all.

One of the problems on top is a faulty steering wheel that can only be fixed with a new one. If you get travel assist not available, its that causing it.


Title: Re: Mk8 software version poll
Post by: Guzzle on 23 March 2021, 21:38
Here is a video from VWUK's own YouTube page, it clearly shows maps in the dash at 12 seconds.

https://youtu.be/oA9CcZleoew

It's like foglight-gate all over again  :angry:

That's:

a) Navpro - you can see both maps up at once
b) A MY20 dated advert (June 2020) and all GTI's are MY21.

(see what GeneralBanter says about NavPro in MY20)

I'm not trying to make excuses for them, just pointing out the case...

Yeah, noted. But nav in dash is a Mk8 feature and always was. There is nothing in VW's brochure that states you have to order Nav Pro for this to work, so how would people know?
Title: Re: Mk8 software version poll
Post by: Wrex22 on 24 March 2021, 08:29
When do MY22 changes take place? and when do we find out what they are ?
Title: Re: Mk8 software version poll
Post by: fredgroves on 24 March 2021, 08:45
When do MY22 changes take place? and when do we find out what they are ?

Usually the MY changeover is about week 29 and the only way of finding out what exactly it is is for some friendly dealer to post up what the VW bulletin has written in it.... Evo1986 normally does it.

No OEM I've ever seen publishes these changes, its always down to forums like this to get the scoop on it. I can remember similar discussions going back 20 years...
Title: Re: Mk8 software version poll
Post by: GTD1414 on 24 March 2021, 08:58
I think the only way I would get VW to upgrade the infotainment to the latest D variant is if the software issues on 1666 persist, which I presume 1788 resolve.

There are two software tracks:

5H0035816B - the unit without nav in the dash - has software 1662-1670 (so far)

5H0035820D - the unit with nav in the dash - has software 1788-onwards

To resolve your issues you want something newer than 1666 (which I have with no problems other than phone not connecting and the climate sync not staying sticky).... but be careful, 1668 apparently introduces more problems.

BUT any of this infotainment software isn't the only source of gremlins..... there are other systems too - see my OBDeleven dump thread and you'll see them all.

One of the problems on top is a faulty steering wheel that can only be fixed with a new one. If you get travel assist not available, its that causing it.

I've just checked my build date 475 (so same week 47 as yours?) I do get the 'travel assist not available' every journey about 3/4 minutes in - do you?
Only other problem is the phone not connecting and the climate sync.

Title: Re: Mk8 software version poll
Post by: fredgroves on 24 March 2021, 09:09
I think the only way I would get VW to upgrade the infotainment to the latest D variant is if the software issues on 1666 persist, which I presume 1788 resolve.

There are two software tracks:

5H0035816B - the unit without nav in the dash - has software 1662-1670 (so far)

5H0035820D - the unit with nav in the dash - has software 1788-onwards

To resolve your issues you want something newer than 1666 (which I have with no problems other than phone not connecting and the climate sync not staying sticky).... but be careful, 1668 apparently introduces more problems.

BUT any of this infotainment software isn't the only source of gremlins..... there are other systems too - see my OBDeleven dump thread and you'll see them all.

One of the problems on top is a faulty steering wheel that can only be fixed with a new one. If you get travel assist not available, its that causing it.

I've just checked my build date 475 (so same week 47 as yours?) I do get the 'travel assist not available' every journey about 3/4 minutes in - do you?
Only other problem is the phone not connecting and the climate sync.

Yes same week as mine, 1 day earlier - Friday.

Does the travel assist not available message ping when it pops up? Or is it silent?

Title: Re: Mk8 software version poll
Post by: Dave1rs on 24 March 2021, 09:21
Well I’m glad to say that now I’ve had a new steering wheel my car has no errors whatsoever.

Still on 1664,had a few software updates but they must be minor ones.

Still annoyed about the nav in dash thing but will just wait and see if it gets cracked in the future.
Title: Re: Mk8 software version poll
Post by: GTD1414 on 24 March 2021, 09:21
I think the only way I would get VW to upgrade the infotainment to the latest D variant is if the software issues on 1666 persist, which I presume 1788 resolve.

There are two software tracks:

5H0035816B - the unit without nav in the dash - has software 1662-1670 (so far)

5H0035820D - the unit with nav in the dash - has software 1788-onwards

To resolve your issues you want something newer than 1666 (which I have with no problems other than phone not connecting and the climate sync not staying sticky).... but be careful, 1668 apparently introduces more problems.

BUT any of this infotainment software isn't the only source of gremlins..... there are other systems too - see my OBDeleven dump thread and you'll see them all.

One of the problems on top is a faulty steering wheel that can only be fixed with a new one. If you get travel assist not available, its that causing it.

I've just checked my build date 475 (so same week 47 as yours?) I do get the 'travel assist not available' every journey about 3/4 minutes in - do you?
Only other problem is the phone not connecting and the climate sync.

Yes same week as mine, 1 day earlier - Friday.

Does the travel assist not available message ping when it pops up? Or is it silent?

Yes it pings, like the same tone as the 7.5 would for low fuel/washer.
Title: Re: Mk8 software version poll
Post by: fredgroves on 24 March 2021, 09:28
Ok so I think it went ping the day I picked it up, but its not been pinging since then.

I can't say I've noticed the warning messages on the dash either - they are fleeting when they do pop up and I'm not really looking there most of the time - unless it pings.
Title: Re: Mk8 software version poll
Post by: SRGTD on 24 March 2021, 09:59
I’m ready to be shot down in flames, but here goes..........

I’ve often wondered why it’s necessary to have the sat nav display on the instrument panel as well as the central infotainment screen. I accept that if VW have built and designed a car to have dual sat nav displays then it should be delivered to the customer with that functionality, but as a general principle, is it such a big issue to have the maps only displayed on one screen?

On the mk8 Golf, the infotainment screen is positioned high up in the car, so the nav maps should be easy to see on that central screen, and combined with the spoken directions, shouldn’t that be sufficient, or am I missing something?

Title: Re: Mk8 software version poll
Post by: Dave1rs on 24 March 2021, 11:10
I’m ready to be shot down in flames, but here goes..........

I’ve often wondered why it’s necessary to have the sat nav display on the instrument panel as well as the central infotainment screen. I accept that if VW have built and designed a car to have dual sat nav displays then it should be delivered to the customer with that functionality, but as a general principle, is it such a big issue to have the maps only displayed on one screen?

On the mk8 Golf, the infotainment screen is positioned high up in the car, so the nav maps should be easy to see on that central screen, and combined with the spoken directions, shouldn’t that be sufficient, or am I missing something?

It’s not a big deal....I don’t even use sat Mac

I just want everything to work.
Title: Re: Mk8 software version poll
Post by: Guzzle on 24 March 2021, 11:20
I’m ready to be shot down in flames, but here goes..........

I’ve often wondered why it’s necessary to have the sat nav display on the instrument panel as well as the central infotainment screen. I accept that if VW have built and designed a car to have dual sat nav displays then it should be delivered to the customer with that functionality, but as a general principle, is it such a big issue to have the maps only displayed on one screen?

On the mk8 Golf, the infotainment screen is positioned high up in the car, so the nav maps should be easy to see on that central screen, and combined with the spoken directions, shouldn’t that be sufficient, or am I missing something?

I think it's fair enough that the Mk8 can't do maps on both screens at the same time. The Mk7.5 couldn't do it unless you paid extra for Nav Pro.

However people are being told various things by VW, such as maps on the dash "aren't a feature of the Mk8", which we know isn't true. Their own adverts and numerous YouTube reviews showed it. The brochure/price lists are as vague and misleading as ever.

I use the maps in dash feature in my Mk7.5 regularly. So if I ordered a Mk8 and it arrived without it, it'd be parked in my dealers sales managers parking spot until they got it working.

There is an argument that you don't need maps in the dash to use nav. But if the Mk7.5 could do it, why can't the Mk8? Also, if the main screen is being used to show nav, it then can't be used to display much else without exiting the nav. Don't forget the Mk8 doesn't have the physical buttons the Mk7.5 has, it's touchscreen or steering wheel for everything.

It's a farcical situation, caused by VW bringing a car to market before it was finished.
Title: Re: Mk8 software version poll
Post by: SRGTD on 24 March 2021, 11:46
It's a farcical situation, caused by VW bringing a car to market before it was finished.

Agree, and it’s why I avoid being an early adopter of a new model, as I don’t want to be an unpaid product tester for VW. Avoiding being an early adopter isn’t always easy for some who are loyal to a brand though, if they lease or PCP their cars and their current lease or PCP is coming to an end. As you’ve said though, VW seems to have launched the mk8 before it was ready.

Based on discussions over on Seatcupra.net forum, the latest Seat Leon is also afflicted by similar software gremlins.
Title: Re: Mk8 software version poll
Post by: Guzzle on 24 March 2021, 11:58
It's a farcical situation, caused by VW bringing a car to market before it was finished.

Agree, and it’s why I avoid being an early adopter of a new model, as I don’t want to be an unpaid product tester for VW. Avoiding being an early adopter isn’t always easy for some who are loyal to a brand though, if they lease or PCP their cars and their current lease or PCP is coming to an end. As you’ve said though, VW seems to have launched the mk8 before it was ready.

Based on discussions over on Seatcupra.net forum, the latest Seat Leon is also afflicted by similar software gremlins.

Skoda Octavia too. The whole software is full of gremlins. Some cars work, others don't. Some cars have some faults, others have different faults.

I'm going to give it at least another 6 months for them to get their act together before I even think about changing to a Mk8 or similar.
Title: Re: Mk8 software version poll
Post by: fredgroves on 24 March 2021, 12:49
What's not exactly clear is what is causing any of this and why VW don't seem to be able to grasp a thorough problem solving technique.

From my professional background, I find this hard to understand.
Title: Re: Mk8 software version poll
Post by: Exonian on 24 March 2021, 15:08
I’ve been an early adopter a few times and all were pretty faultless.
At least I went in with my eyes open with the mk8 knowing the issues VW were having with other models that share the same basic OS and all that goes with it.

Out of interest, does the HUD have the option of displaying the map?
Title: Re: Mk8 software version poll
Post by: Brocky_ on 24 March 2021, 15:14
Out of interest, does the HUD have the option of displaying the map?
I don't know for sure but I am pretty sure it doesn't - just the navigation directions.
Title: Re: Mk8 software version poll
Post by: fredgroves on 24 March 2021, 15:18
Out of interest, does the HUD have the option of displaying the map?

No... just navigation direction arrows.

I can't remember how it shows it or if I tested to see if Android Auto also displayed on the HUD.

I've not really been anywhere that needed nav lol.
Title: Re: Mk8 software version poll
Post by: GTD1414 on 25 March 2021, 08:21
Ok so I think it went ping the day I picked it up, but its not been pinging since then.

I can't say I've noticed the warning messages on the dash either - they are fleeting when they do pop up and I'm not really looking there most of the time - unless it pings.

Just double checked this morning, around 5mins in again but its 'traffic hazard warning is currently restricted'.
(not travel assist) Did this yesterday too.

Just thinking you mention it did it the day you picked up, but then you set up all the user profile etc, something to do with that? I'm still just a guest on mine.

Title: Re: Mk8 software version poll
Post by: fredgroves on 25 March 2021, 10:05
Ok so I think it went ping the day I picked it up, but its not been pinging since then.

I can't say I've noticed the warning messages on the dash either - they are fleeting when they do pop up and I'm not really looking there most of the time - unless it pings.

Just double checked this morning, around 5mins in again but its 'traffic hazard warning is currently restricted'.
(not travel assist) Did this yesterday too.

Just thinking you mention it did it the day you picked up, but then you set up all the user profile etc, something to do with that? I'm still just a guest on mine.

"traffic hazard warning is currently restricted" I'm fairly sure is Car2X.

I think its restricted maybe due to privacy settings and/or the guest setting.

I'm definitely not getting it now.

Another than it being annoying, Car2X isn't going to be much use yet. All new 2020/21 VAG models have it but nobody else yet and none of the other things have it either yet - eg traffic lights, roadworks, emergency vehicles and other vehicles.

I am waiting to see my first Car2X message, it will be exciting - its a great piece of technology!
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 25 March 2021, 15:14
Steering wheel has been replaced today, fingers crossed all seems well. I will report back once i get chance to fully test.

Suspect the climate sync issue wont be fixed for some time... annoying but could be worse!

I am annoyed about the sat nav issue as its just a step backwards, but its only a lease and I can certainly overlook niggles when I put my foot down!
Title: Re: Mk8 software version poll
Post by: M6TT F on 25 March 2021, 20:52
Mine went in for the broken mirror cap to be inspected and approved for replacement. I asked if there was a software fix for the traffic hazard warning. They apparently did one, and now it won’t stay connected to weconnect. Boots me out every time. Doesn’t recognise my email and password. When I finally get home it will just suddenly connect. Very frustrating
Title: Re: Mk8 software version poll
Post by: fredgroves on 25 March 2021, 21:31
The fix for the traffic hazard warning is to login as the primary user and make sure your privacy settings aren't set too high... It doesn't need any software change...
Title: Re: Mk8 software version poll
Post by: Brocky_ on 26 March 2021, 11:49
Mine went in for the broken mirror cap to be inspected and approved for replacement. I asked if there was a software fix for the traffic hazard warning. They apparently did one, and now it won’t stay connected to weconnect. Boots me out every time. Doesn’t recognise my email and password. When I finally get home it will just suddenly connect. Very frustrating
That sounds as if the car is only connecting via WiFi and not via E-SIM and is picking up your home network when you get there.  Check your settings.  I imagine that when it's been in, they've hooked it up via WiFi.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 26 March 2021, 15:27
So the climate sync issue still not fixed despite VW claiming it is and they tested it, but I’ve also noticed the Lane assist does the same thing. Never remembers and have to turn off each time? Is that the same for everyone? M
Title: Re: Mk8 software version poll
Post by: fredgroves on 26 March 2021, 15:34
So the climate sync issue still not fixed despite VW claiming it is and they tested it, but I’ve also noticed the Lane assist does the same thing. Never remembers and have to turn off each time? Is that the same for everyone? M

Lane assist is reenabled every time you start the car.

By law.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 26 March 2021, 15:42
So the climate sync issue still not fixed despite VW claiming it is and they tested it, but I’ve also noticed the Lane assist does the same thing. Never remembers and have to turn off each time? Is that the same for everyone? M

Lane assist is reenabled every time you start the car.

By law.

Thanks for confirming
Title: Re: Mk8 software version poll
Post by: Ubique on 30 March 2021, 13:35

(https://i.postimg.cc/qBn7CDvV/5-D9-EE34-C-4-F45-4-C83-9962-4-AB24-DFDDAB0.jpg) (https://postimg.cc/0rkvTfSc)

(https://i.postimg.cc/j2VdFPvF/C177-ABA8-7-DB8-4-B3-C-935-D-9262-C88-AF9-BB.jpg) (https://postimg.cc/mzwsccvY)

Just had it delivered, built in February
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 30 March 2021, 13:41
Well now I am confused!!!
Title: Re: Mk8 software version poll
Post by: Ubique on 30 March 2021, 13:46
Me too, I wasn’t expecting it to have that software after all the discussions. 🤔
Title: Re: Mk8 software version poll
Post by: fredgroves on 30 March 2021, 14:00
No I expected that.... any car built after the day mine was built will have D variant hardware, 1788 software and the map in the dash.

Title: Re: Mk8 software version poll
Post by: G3neralBanter on 30 March 2021, 14:01
How do you know it’s a Feb build? Can you provide the screenshot please?
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 30 March 2021, 14:01
No I expected that.... any car built after the day mine was built will have D variant hardware, 1788 software and the map in the dash.

But that’s not what VW are saying...
Title: Re: Mk8 software version poll
Post by: fredgroves on 30 March 2021, 14:02
No I expected that.... any car built after the day mine was built will have D variant hardware, 1788 software and the map in the dash.

But that’s not what VW are saying...

No but what VW said was BS.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 30 March 2021, 14:03
No I expected that.... any car built after the day mine was built will have D variant hardware, 1788 software and the map in the dash.

But that’s not what VW are saying...

No but what VW said was BS.

Fair enough, but I’m not sure that calling it BS will help me haha
Title: Re: Mk8 software version poll
Post by: Ubique on 30 March 2021, 16:35

(https://i.postimg.cc/wT7Kjm1G/A32-E6-D49-F3-D7-4-B85-9726-4-DCCCEE148-B6.jpg) (https://postimg.cc/JGVYTtcN)

Is that what you need?
Title: Re: Mk8 software version poll
Post by: fredgroves on 30 March 2021, 17:00
Yes, thats a much later car - made in 2021.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 03 April 2021, 18:59
So latest software bug is it throws up some long message about me being a primary user since a specific date then logs me out. Never get chance to read what it actually says as it only pops up for about 5 seconds.

If this carry’s on I’m close to rejecting the car! 4 garage visits just to get the thing working!
Title: Re: Mk8 software version poll
Post by: Dave1rs on 03 April 2021, 19:07
So latest software bug is it throws up some long message about me being a primary user since a specific date then logs me out. Never get chance to read what it actually says as it only pops up for about 5 seconds.

If this carry’s on I’m close to rejecting the car! 4 garage visits just to get the thing working!

That’s a Vw server issue,not a software one. Must have been the servers down which happens quite often.
Title: Re: Mk8 software version poll
Post by: fredgroves on 03 April 2021, 19:20
They take the servers offline loads. Its terrible really. You don't see amazon or Facebook offline... Not ever.
Title: Re: Mk8 software version poll
Post by: Brocky_ on 04 April 2021, 01:49
So latest software bug is it throws up some long message about me being a primary user since a specific date then logs me out. Never get chance to read what it actually says as it only pops up for about 5 seconds.

If this carry’s on I’m close to rejecting the car! 4 garage visits just to get the thing working!
Happened to me, too.  Go into User Settings, if it is set to Guest then set it back to you.  I did that and not long after - possibly the next time I had left the car for a while and then started up again, it asked me to log in with my e-mail & PW and then asked for my S-PIN (even though I had unchecked the requirement option a couple of weeks ago).  Once entered, everything went back to normal.  As said, it was likely a server-side change of some kind that resulted in everyone being logged out.
Title: Re: Mk8 software version poll
Post by: fredgroves on 04 April 2021, 20:42
Today mine advised me that traffic sign recognition was successfully activated and to enjoy my new feature... Ermm OK volkswagen.

I have no idea what that means, unless it means it's been updated ota.
Title: Re: Mk8 software version poll
Post by: M6TT F on 04 April 2021, 21:46
Same problem, unable to log in as the primary user. Doesn’t recognise my username and pass. Very irritating. Screen went completely black last week, and today the button on the left disappeared so I couldn’t change anything.
Title: Re: Mk8 software version poll
Post by: fredgroves on 04 April 2021, 22:44
Somewhere here i wrote down how to get logged in as primary user.

It's a really important thing to get working but a bit of a git to get done.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 06 April 2021, 17:24

(https://i.postimg.cc/nrP6dYf6/88411-FC1-9-FC4-4-F14-AC20-FA891-C1-DC163.jpg) (https://postimg.cc/jnyg2f5X)

Latest error message after steering wheel replacement...
Title: Re: Mk8 software version poll
Post by: fredgroves on 06 April 2021, 17:27
That's yet another piece of software that needs upgrading i think.
Title: Re: Mk8 software version poll
Post by: Sniffer on 07 April 2021, 10:17
Is anyone with the 1788 software installed in their Mk 8 experiencing problems with error messages?

I have had the software in my car upgraded from 1664 to 1668 but it hasn't made much difference. I am still getting error messages for the Rear Traffic Alert, Forward Assist and Park Distance Control, amongst other systems. I think I have also had every other software system upgrade there is installed too.

It's bloody annoying because apart from the software glitches, it's a very nice car.
Title: Re: Mk8 software version poll
Post by: fredgroves on 07 April 2021, 10:24
Is anyone with the 1788 software installed in their Mk 8 experiencing problems with error messages?

I have had the software in my car upgraded from 1664 to 1668 but it hasn't made much difference. I am still getting error messages for the Rear Traffic Alert, Forward Assist and Park Distance Control, amongst other systems. I think I have also had every other software system upgrade there is installed too.

It's bloody annoying because apart from the software glitches, it's a very nice car.

So you have version 1668, which for a B variant hardware is as far as you can go at the moment and also the same version I have on mine (I have no problems).

The errors that you speak of tend to be related to the steering wheel problem - have they swapped that out for you?
Title: Re: Mk8 software version poll
Post by: Sniffer on 07 April 2021, 10:42
Is anyone with the 1788 software installed in their Mk 8 experiencing problems with error messages?

I have had the software in my car upgraded from 1664 to 1668 but it hasn't made much difference. I am still getting error messages for the Rear Traffic Alert, Forward Assist and Park Distance Control, amongst other systems. I think I have also had every other software system upgrade there is installed too.

It's bloody annoying because apart from the software glitches, it's a very nice car.

So you have version 1668, which for a B variant hardware is as far as you can go at the moment and also the same version I have on mine (I have no problems).

The errors that you speak of tend to be related to the steering wheel problem - have they swapped that out for you?


No, I am afraid that they haven't replaced my steering wheel, Fred.

I did mention to the Service Manager that I had heard that some Mk8's had had their steering wheels replaced and he was aware of this. But, he claimed that this remedy was to cure other types of issues, according to the VW Technical Bulletins he had seen. :angry:
Title: Re: Mk8 software version poll
Post by: fredgroves on 07 April 2021, 11:32
And this is the problem with this whole sorry chapter - VW not having a comprehensive remediation plan for these cars.

Something really weird has gone on here and it has to be down to a massive supply chain problem.

Have you got:

1) the build week for you car (its on the other sticker beneath the tyre pressure data plate)

2) an OBDeleven software version dump of every controller

If you have those two, maybe I can guess what might be wrong
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 07 April 2021, 13:43
And today’s error message  :angry: :angry:
(https://i.postimg.cc/4dXpDqx7/129-E30-B1-127-F-4-CB3-9-B38-BE52-ECA4-D9-AE.jpg) (https://postimg.cc/FfnfcPcN)
Title: Re: Mk8 software version poll
Post by: fredgroves on 07 April 2021, 14:00
Faulty wipers???

WTF
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 07 April 2021, 14:11
Very frustrating! Back to back errors...thoroughly fed up of it now to be honest. 
Title: Re: Mk8 software version poll
Post by: Exonian on 07 April 2021, 14:22
Mine’s been behaving for weeks but threw a hissy or two this morning. Radio went black, CarPlay had graphics but wouldn’t play a track, a few warning bongs went off accompanied by binnacle lights.
Rebooted the headunit on the move and it settled down afterwards.

My son has just taken delivery of an A3 S-Line DSG so it’ll be interesting how that compares for electronics bugs and reliability.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 07 April 2021, 14:37
Mine’s been behaving for weeks but threw a hissy or two this morning. Radio went black, CarPlay had graphics but wouldn’t play a track, a few warning bongs went off accompanied by binnacle lights.
Rebooted the headunit on the move and it settled down afterwards.

My son has just taken delivery of an A3 S-Line DSG so it’ll be interesting how that compares for electronics bugs and reliability.

How did you reboot the head unit on the move?
Title: Re: Mk8 software version poll
Post by: Exonian on 07 April 2021, 14:44
Kept my finger on the on off “button” for a while waiting for a reluctant traffic light to go green. It was 4:30am or I’d have normally pulled over properly to do it.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 07 April 2021, 14:59
Kept my finger on the on off “button” for a while waiting for a reluctant traffic light to go green. It was 4:30am or I’d have normally pulled over properly to do it.

thanks
Title: Re: Mk8 software version poll
Post by: Sniffer on 07 April 2021, 15:24
And this is the problem with this whole sorry chapter - VW not having a comprehensive remediation plan for these cars.

Something really weird has gone on here and it has to be down to a massive supply chain problem.

Have you got:

1) the build week for you car (its on the other sticker beneath the tyre pressure data plate)

2) an OBDeleven software version dump of every controller

If you have those two, maybe I can guess what might be wrong

Afraid I don't have an OBDEleven, Fred but my car was built in Week 40.

Incidentally, it was delivered with the faulty SOS/Emergency Module, although that problem was allegedly sorted out by VW in June. I had that part replaced last month.
Title: Re: Mk8 software version poll
Post by: fredgroves on 07 April 2021, 20:24
Week 40! That's super early for a gti.

Got to be one of the first right hand drive ones.
Title: Re: Mk8 software version poll
Post by: Sniffer on 08 April 2021, 11:28
Week 40! That's super early for a gti.

Got to be one of the first right hand drive ones.

Really? It was manufactured in early October, 2020 and I dropped into my local dealer and swapped my precious GTI Mk 7.5 for it, just before Xmas.
Title: Re: Mk8 software version poll
Post by: fredgroves on 08 April 2021, 13:13
Week 40! That's super early for a gti.

Got to be one of the first right hand drive ones.

Really? It was manufactured in early October, 2020 and I dropped into my local dealer and swapped my precious GTI Mk 7.5 for it, just before Xmas.

Yes that's as early as I have seen.

My car came from initial dealer stock too, but was made 7 weeks later than yours.

Reading around the internet, VW have been changing lots of things in the build of Mk8's (of all variants). The later the car, the less likely it has some of its components swapped out for working ones.

Week 48 saw them suddenly swap the MIB unit out for a different one for example and I know that replacement door handles, e-call/gps units and more have all been replaced with different versions on newer cars and older ones fixed at dealerships.... but randomnly.
Title: Re: Mk8 software version poll
Post by: Wrex22 on 08 April 2021, 18:39
I’ve got an R on order with a build week at the beginning of May. I’m getting seriously concerned about all these bugs. The golf mk8 Facebook page is full of people having issues. Wondering if I should be cancelling the order now
Title: Re: Mk8 software version poll
Post by: fredgroves on 08 April 2021, 18:57
I’ve got an R on order with a build week at the beginning of May. I’m getting seriously concerned about all these bugs. The golf mk8 Facebook page is full of people having issues. Wondering if I should be cancelling the order now

Well any R's will be much later builds.

I don't think we've seen people with post build week 2020-48 cars with any issues other than not understanding how stuff works - not actual errors.

I've only got two minor issues I've detected so far - bluetooth not connecting everytime (my macrodroid script fixes that) and the aircon sync not staying active after an engine restart (doesn't bother me really)
Title: Re: Mk8 software version poll
Post by: Dave1rs on 09 April 2021, 16:30
Just checked my car it too was build week 40,I’m still on 1664 and have had the steering wheel replaced.

I now have zero issues other than the nav not available in the dash,dealer has agreed my first 2 services for free to shut me up,I decided to accept as I figure sooner or later it will be possible to hack the nav anyway.

When I spoke to the tech at the Vw garage,he said he found it easier to solve problems by updating individual software items rather than the whole lot,hence it staying at 1664,he said when he had previously did an update of everything it solved problems but added new ones .
Title: Re: Mk8 software version poll
Post by: fredgroves on 09 April 2021, 16:50
There is clearly an interactive between the various components and only certain combinations will work.

Unfortunately nobody seems to have any idea what the winning combinations are and everyone seems scared of even trying to fix anything.
Title: Re: Mk8 software version poll
Post by: Wrex22 on 09 April 2021, 17:50
I’ve got an R on order with a build week at the beginning of May. I’m getting seriously concerned about all these bugs. The golf mk8 Facebook page is full of people having issues. Wondering if I should be cancelling the order now

Well any R's will be much later builds.

I don't think we've seen people with post build week 2020-48 cars with any issues other than not understanding how stuff works - not actual errors.

I've only got two minor issues I've detected so far - bluetooth not connecting everytime (my macrodroid script fixes that) and the aircon sync not staying active after an engine restart (doesn't bother me really)

I hope so. I doubt they’ll will have added lights to the volume and temperature sliders either .
Title: Re: Mk8 software version poll
Post by: fredgroves on 09 April 2021, 18:00
Lol that hasn't been a single issue for me with unlit controls there. Honestly, zero.

Title: Re: Mk8 software version poll
Post by: Si_Telford on 09 April 2021, 21:39
I'm on 1668 and I've only had front assist come on twice in just over 1000 miles
Title: Re: Mk8 software version poll
Post by: Si_Telford on 09 April 2021, 21:41
I meant 1666. But no problems
Title: Re: Mk8 software version poll
Post by: Wrex22 on 09 April 2021, 23:30
Lol that hasn't been a single issue for me with unlit controls there. Honestly, zero.

Do they light up when touched?
Title: Re: Mk8 software version poll
Post by: Dave1rs on 10 April 2021, 07:46
Lol that hasn't been a single issue for me with unlit controls there. Honestly, zero.

Do they light up when touched?

Nope, but it really isn’t an issue at all.
Title: Re: Mk8 software version poll
Post by: Nick.. on 13 April 2021, 17:44
Hi

I bought a Clubsport and collected 1st March, I've been truly shocked by just how appalling the infotainment system is.

It's slow, buggy, laggy, I'm forever touching the mode/climate buttons below accidentally while trying to operate it, I find that trying to operate the unit to change stations or worse still select different artist/album in the media player is lethal if you're driving - if I want to scroll down through my list of albums in media player, I would try to pull over first because it's so fiddly - it's almost impossible to scroll down as it keeps registering your movements as wanting to open a folder, if I try to use the "scroll bars" (in quotes because they're so tiny) it keeps bringing up a system update menu, and then I have to start scrolling all over again - coupled with the baffling cruise control/traffic assistance and touch buttons, it's terrrible  :laugh:

I love the car other than that though  :grin:
Title: Re: Mk8 software version poll
Post by: Si_Telford on 13 April 2021, 19:09
Hi

I bought a Clubsport and collected 1st March, I've been truly shocked by just how appalling the infotainment system is.

It's slow, buggy, laggy, I'm forever touching the mode/climate buttons below accidentally while trying to operate it, I find that trying to operate the unit to change stations or worse still select different artist/album in the media player is lethal if you're driving - if I want to scroll down through my list of albums in media player, I would try to pull over first because it's so fiddly - it's almost impossible to scroll down as it keeps registering your movements as wanting to open a folder, if I try to use the "scroll bars" (in quotes because they're so tiny) it keeps bringing up a system update menu, and then I have to start scrolling all over again - coupled with the baffling cruise control/traffic assistance and touch buttons, it's terrrible  :laugh:

I love the car other than that though  :grin:

Do you know what sounds mad mate, mine seems to be worse on colder days, went out while it's been over 12 degrees and it's got no slowness but anything under that it's the same issue as yours. Crazy I know but it works fine on mine on warmer days
Title: Re: Mk8 software version poll
Post by: Nick.. on 13 April 2021, 19:39
Interesting! I'll see if I can spot the same pattern.....
I'll get the version number and post here too

The interior seems to be filled with bizarre UI and usability choices - the interface for disabling the, frankly, quite dangerous at times lane keeping function is also a fiddly mess when on the move

The whole thing needs a rethink top to bottom in my view. I think these haptic buttons look cheap compared to the far easier physical buttons on my old cars (Mk7 Golf/S3), they just had an all round classier appearance and were functional

Jabbing and swiping at these buttons is a big step backwards from a premium marque like VW

Bring back clicky buttons and twirly knobs  :cry:

(https://www.autocar.co.uk/sites/autocar.co.uk/files/styles/gallery_slide/public/audi-a3-dashboard.jpg?itok=mqo2Rd4x)
Title: Re: Mk8 software version poll
Post by: fredgroves on 13 April 2021, 20:35
I agree trying to mess with the media track or album selection is tricky. I don't really understand why as the mk7.5 NavPro i had previously was also fully touch, no scroll wheels on that. It definitely is more difficult though for some reason while moving.

As for Lane assist.... Easy!

Press the end of the left stalk and then press OK on the right hand set of haptic steering wheel buttons.

We call it here the "brocky method" lol

You can easily do it with hands on the wheel and no looking at all.
Title: Re: Mk8 software version poll
Post by: Nick.. on 13 April 2021, 21:45
oooh nice, I owe you one for that  :smiley:
Title: Re: Mk8 software version poll
Post by: Brocky_ on 15 April 2021, 13:25

As for Lane assist.... Easy!

Press the end of the left stalk and then press OK on the right hand set of haptic steering wheel buttons.

We call it here the "brocky method" lol

You can easily do it with hands on the wheel and no looking at all.
Yet all these car reviewers are still complaining about the round-trip through the UI...  :rolleyes:

It has now become completely instinctive for me.  Switching off is the first thing I do when pulling off my drive.  I will switch it on for motorway or dual-carriageway driving and it goes off as I am leaving said roads.

It should also be noted that switching it off this way has no effect on using Travel Assist.  It will still work as intended and then still be turned off when Travel Assist is deactivated.
Title: Re: Mk8 software version poll
Post by: fredgroves on 15 April 2021, 13:29
It should also be noted that switching it off this way has no effect on using Travel Assist.  It will still work as intended and then still be turned off when Travel Assist is deactivated.

Yes, I discovered that yesterday!

Its a good result actually.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 22 April 2021, 12:49
Just by way of an update, my car was back in the garage for 2 days trying to resolve the software related issues. As soon as I left the garage the car continued to do OTA updates (despite it going in to be fully updated and tested), which was pretty frustrating!

The climate sync issue was not resolved, although through a load of testing it seems to stay on if you leave and re-enter the car after a short period, but after an hour it defaults to being off. I am not sure if it works when you are signed in as a guest...something I would probably test if I wasn't sick to the back teeth of it!

VW were/are adamant they fixed it, so are either they are stalling or just dont know what they are doing!

I also continue to have Apple Car play issues where either the phone wont automatically connect or i get blank screens when navigating to the car play specific menu.

I have now been asked to send video evidence to the manager so they can take it up with VW UK directly...

I do find it very odd that they have not come across the climate sync issue before. As far as I can tell it doesnt work on any Golf 8, not just GTI's...clearly not a a game breaking bug, and one I am sure will be sorted eventually, but after the issues I have had so far, I've come too far with them not to continue!

The software saga continues...
Title: Re: Mk8 software version poll
Post by: fredgroves on 22 April 2021, 13:04
I kind of get the impression that however good or helpful your dealership is they are hobbled by what VW central have to say and that VW Central both don't have their sh1t together and don't even seem to have a consensus amongst themselves as to how these issues are resolved.

Clearly a main dealer isn't about to tell you that they think VW are asshats, but you can see it unspoken from them....
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 22 April 2021, 13:30
I kind of get the impression that however good or helpful your dealership is they are hobbled by what VW central have to say and that VW Central both don't have their sh1t together and don't even seem to have a consensus amongst themselves as to how these issues are resolved.

Clearly a main dealer isn't about to tell you that they think VW are asshats, but you can see it unspoken from them....

Yes I get that. It’s the fact they claim to have fixed it winds me up.

If they came back to me and said, look, it’s a known issue and we are working on a solution...just want an honest response.
Title: Re: Mk8 software version poll
Post by: Dave1rs on 22 April 2021, 16:00
I do find it very odd that they have not come across the climate sync issue before. As far as I can tell it doesnt work on any Golf 8, not just GTI's...clearly not a a game breaking bug, and one I am sure will be sorted eventually, but after the issues I have had so far, I've come too far with them not to continue!

The software saga continues...

It does work on some mk8’s has always worked on my gti,and a friends,I also know of 2 other people with mk8 golfs and they both work too.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 22 April 2021, 19:28
I do find it very odd that they have not come across the climate sync issue before. As far as I can tell it doesnt work on any Golf 8, not just GTI's...clearly not a a game breaking bug, and one I am sure will be sorted eventually, but after the issues I have had so far, I've come too far with them not to continue!

The software saga continues...

It does work on some mk8’s has always worked on my gti,and a friends,I also know of 2 other people with mk8 golfs and they both work too.

Good to know, thanks
Title: Re: Mk8 software version poll
Post by: Si_Telford on 22 April 2021, 20:08
I do find it very odd that they have not come across the climate sync issue before. As far as I can tell it doesnt work on any Golf 8, not just GTI's...clearly not a a game breaking bug, and one I am sure will be sorted eventually, but after the issues I have had so far, I've come too far with them not to continue!

The software saga continues...

It does work on some mk8’s has always worked on my gti,and a friends,I also know of 2 other people with mk8 golfs and they both work too.

Good to know, thanks

Works fine on my MK GTI
Title: Re: Mk8 software version poll
Post by: fredgroves on 22 April 2021, 21:46
I've read elsewhere that all sorts of variations in controller hardware exists. Someone suggested besides the mib unit at least five other control modules were changed from week 48. I don't really know what to say about that, am feeling rather annoyed that they've clearly fixed the problems but not for older builds.
Title: Re: Mk8 software version poll
Post by: rubberduck on 23 April 2021, 20:07
I've just checked my car which arrived on Wednesday and it's on version 1664, so pretty old I'm assuming :rolleyes:

Any idea how long the checking for software updates might take? I tried it earlier and it didn't seem to get anywhere after 5 minutes.
Title: Re: Mk8 software version poll
Post by: Dave1rs on 23 April 2021, 20:16
I've just checked my car which arrived on Wednesday and it's on version 1664, so pretty old I'm assuming :rolleyes:

Any idea how long the checking for software updates might take? I tried it earlier and it didn't seem to get anywhere after 5 minutes.

It doesn’t do software updates over the air,just infotainment updates.

I wouldn’t worry what software version you have as long as there are no faults.Im on 1664 and all faults have been fixed.
Title: Re: Mk8 software version poll
Post by: rubberduck on 23 April 2021, 21:35
I've just checked my car which arrived on Wednesday and it's on version 1664, so pretty old I'm assuming :rolleyes:

Any idea how long the checking for software updates might take? I tried it earlier and it didn't seem to get anywhere after 5 minutes.

It doesn’t do software updates over the air,just infotainment updates.

I wouldn’t worry what software version you have as long as there are no faults.Im on 1664 and all faults have been fixed.

Ah cool, okay, the only fault I've had is the infotainment crashed twice yesterday, seemed to happen when I clicked the voice button, tried to exit it, and was using wireless CarPlay :grin: I also can't set up the primary user for some reason.
Title: Re: Mk8 software version poll
Post by: Dave1rs on 23 April 2021, 21:40
I've just checked my car which arrived on Wednesday and it's on version 1664, so pretty old I'm assuming :rolleyes:

Any idea how long the checking for software updates might take? I tried it earlier and it didn't seem to get anywhere after 5 minutes.


It doesn’t do software updates over the air,just infotainment updates.

I wouldn’t worry what software version you have as long as there are no faults.Im on 1664 and all faults have been fixed.

Ah cool, okay, the only fault I've had is the infotainment crashed twice yesterday, seemed to happen when I clicked the voice button, tried to exit it, and was using wireless CarPlay :grin: I also can't set up the primary user for some reason.

The primary user thing can be a pain to get working,which isn’t helped by the Vw servers being down rather often.
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 April 2021, 21:53
Setting up primary user is a massive pain in the bum. It shouldn't be, but it is.
Title: Re: Mk8 software version poll
Post by: Brocky_ on 24 April 2021, 02:22
Setting up primary user is a massive pain in the bum. It shouldn't be, but it is.
I still cringe every time I see someone mention it.  What an absolute ball-ache I had with that!
Title: Re: Mk8 software version poll
Post by: Sniffer on 26 April 2021, 11:23
I read elsewhere that Software Version 1803 is soon to be released by VW. 

Does anyone know anything about this version? Is it for the earlier B Unit or the current D Unit, for example?
Title: Re: Mk8 software version poll
Post by: fredgroves on 26 April 2021, 11:33
I read elsewhere that Software Version 1803 is soon to be released by VW. 

Does anyone know anything about this version? Is it for the earlier B Unit or the current D Unit, for example?

I'd guess thats the D software track.... B should be either high 1600's or low 1700's.

There was rumour of a B software with android auto, but I've not heard anything about that since the rumour.
Title: Re: Mk8 software version poll
Post by: massimo23 on 26 April 2021, 14:13
I read elsewhere that Software Version 1803 is soon to be released by VW. 

Does anyone know anything about this version? Is it for the earlier B Unit or the current D Unit, for example?
This software version 1803 has been updated on a few German Golf 8 since last week and it is only for the 816D/820D Infotainment unit. So far those that have this update swear it is much better. They say that with every update :rolleyes:
Title: Re: Mk8 software version poll
Post by: VW_Golf_nut on 26 April 2021, 17:23
How do I establish which infotainment unit I have?

I read elsewhere that Software Version 1803 is soon to be released by VW. 

Does anyone know anything about this version? Is it for the earlier B Unit or the current D Unit, for example?
This software version 1803 has been updated on a few German Golf 8 since last week and it is only for the 816D/820D Infotainment unit. So far those that have this update swear it is much better. They say that with every update :rolleyes:
Title: Re: Mk8 software version poll
Post by: fredgroves on 26 April 2021, 17:29
This information can be found by going to: Settings -> System Information (down the bottom)
Title: Re: Mk8 software version poll
Post by: VW_Golf_nut on 26 April 2021, 17:41
Thank you Fredgroves!

P.S (As a Golf 8 R driver, hope this is legit to ask such questions on the GTI forum  :shocked:
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 26 April 2021, 18:55
Hi, can I ask where the rumours of updated software are originating from? Is there any official communication on this?

I ask as I continue to have issues and my local garage are liaising with VW UK direct to try resolve so anything I can provide my local garage with may help.
Title: Re: Mk8 software version poll
Post by: Ubique on 06 May 2021, 15:48

(https://i.postimg.cc/CLJWM8T2/B1564-B21-5-B14-497-B-8074-D75-D7-CD2593-C.jpg) (https://postimg.cc/KRk9JRY7)

Popped into dealer today so they could look at some faults. Came out with a cheeky software update!
Title: Re: Mk8 software version poll
Post by: fredgroves on 06 May 2021, 16:14
Nice! Thats the first 1803 I've heard of in the UK.
Title: Re: Mk8 software version poll
Post by: Ubique on 06 May 2021, 16:25
It was installed due to laggy satnav and for speed randomly changing to kph.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 06 May 2021, 16:30

(https://i.postimg.cc/CLJWM8T2/B1564-B21-5-B14-497-B-8074-D75-D7-CD2593-C.jpg) (https://postimg.cc/KRk9JRY7)

Popped into dealer today so they could look at some faults. Came out with a cheeky software update!

Thanks for updating.

Would you be able to share you chassis number please? I am still locked in discussions with VW trying to convince them 1803 exists! I sent them a screenshot of your software but they have asked for the chassis…
Title: Re: Mk8 software version poll
Post by: fredgroves on 06 May 2021, 16:43
Would you be able to share you chassis number please? I am still locked in discussions with VW trying to convince them 1803 exists! I sent them a screenshot of your software but they have asked for the chassis…

They only said that because they know people are unlikely to share a VIN....

If Ubique is going to do that for you, do it privately not on here!!!
Title: Re: Mk8 software version poll
Post by: Ubique on 06 May 2021, 16:54
I would have thought my screenshot was evidence enough tbh.
Title: Re: Mk8 software version poll
Post by: Ubique on 06 May 2021, 16:55
Or they could confirm the update with the service dept at Beadles Chelmsford. 👍
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 06 May 2021, 17:04
I would have thought my screenshot was evidence enough tbh.

Agreed but they specifically asked. Not a problem, presume they want to try understand the difference in vehicles (a point Fred has already covered).
Title: Re: Mk8 software version poll
Post by: fredgroves on 06 May 2021, 17:42
Presumably nobody has told the dealer about the differences from bw48 2020... (and its not just the MIB unit!)

That will be because nobody expects a MY21 car to be significantly different to any other MY21 car and no OEM makes such sweeping changes without announcing those changes to their dealerships....

Yet here we are!  :sick:

Title: Re: Mk8 software version poll
Post by: Ubique on 06 May 2021, 17:46

(https://i.postimg.cc/3wkLQKG4/25-F233-B5-D4-E6-4872-A71-C-A2-B1-D68-C975-D.jpg) (https://postimg.cc/DWKQq3Bn)

I had already posted this somewhere else on here, but if it helps I don’t mind.
Title: Re: Mk8 software version poll
Post by: Wrex22 on 06 May 2021, 19:58

(https://i.postimg.cc/CLJWM8T2/B1564-B21-5-B14-497-B-8074-D75-D7-CD2593-C.jpg) (https://postimg.cc/KRk9JRY7)

Popped into dealer today so they could look at some faults. Came out with a cheeky software update!

Has 1803 solved the issue(s)?
Title: Re: Mk8 software version poll
Post by: Ubique on 07 May 2021, 16:47
Satnav is definitely smoother and I did notice that the nav database has changed. However, on a drive today the speed limit display on drivers screen did keep randomly charging to kph.
Title: Re: Mk8 software version poll
Post by: GTD1414 on 12 May 2021, 11:39
So mine has been at the dealers yesteday to fix phone disconnecting, climate sync not working & a/c no cooling.

Compressor seals replaced and re-gassed so a/c works fine, phone has been fine too so far.

Climate sync - Still does not remember to sync. It does remember if I exit/re-enter the car straight away, however I've just done a few tests and it 'forgets' to remember the sync after the doors are locked for approx. 2minutes. (the same time it takes for the interior alarm motion sensor to work)

Only difference I've noticed on screen is I now get a snowflake system near the temp setting when I first press ignition.

Software is still on 1666, 'B' device, but then I've read people have had updates and still keeping the same software number.

I'm in the car 99% of the time on my own so for me the sync not working = climate not working.
Finding this highly frustrating after coming from a MK6, A3 8p, MK7, MK7.5 all with climate control that I didn't have to sync on every journey.


Title: Re: Mk8 software version poll
Post by: GTD1414 on 12 May 2021, 11:42
.
Title: Re: Mk8 software version poll
Post by: G3neralBanter on 12 May 2021, 15:28
So mine has been at the dealers yesteday to fix phone disconnecting, climate sync not working & a/c no cooling.

Compressor seals replaced and re-gassed so a/c works fine, phone has been fine too so far.

Climate sync - Still does not remember to sync. It does remember if I exit/re-enter the car straight away, however I've just done a few tests and it 'forgets' to remember the sync after the doors are locked for approx. 2minutes. (the same time it takes for the interior alarm motion sensor to work)

Only difference I've noticed on screen is I now get a snowflake system near the temp setting when I first press ignition.

Software is still on 1666, 'B' device, but then I've read people have had updates and still keeping the same software number.

I'm in the car 99% of the time on my own so for me the sync not working = climate not working.
Finding this highly frustrating after coming from a MK6, A3 8p, MK7, MK7.5 all with climate control that I didn't have to sync on every journey.

My car is going in for the 4th time. Apparently they are changing a gateway control unit whatever that is!

I still have sync issue and the other day I couldn’t change the temp at all. It registered a press by highlighting the temp but it couldn’t be changed
Title: Re: Mk8 software version poll
Post by: fredgroves on 12 May 2021, 15:41
There are 28 seperate controllers in my car (yours might be different with less or more options)....see my thread here:

http://www.golfgtiforum.co.uk/index.php?topic=287467.0

When VW say they are updating software, it could be to any of these. All of them use software, all of them can and do have problems and most have received updates since the mk8 was launched.

In this thread we are only talking about the Infotainment system (known as 5F)... its the only one you can see the version of without using OBD11 etc
Title: Re: Mk8 software version poll
Post by: massimo23 on 12 May 2021, 22:05
My car has been in the workshop 3 times. I have done a backup of the whole system with odb11 and Vcds each time to see exactly what was changed. apart 3 different 5F infotainment updates , there was the keyless unit update and rvc update.
It would be good to share the backups so we can all see the latest updates and also understand which ones give problems.
Title: Re: Mk8 software version poll
Post by: Si_Telford on 13 May 2021, 09:50
I think I have been very very lucky with mine, I'm on 1666 and come across no faults apart from the front assist coming on about 3 times approaching 2000 miles. Don't want to curse myself but it's everything has been fine. I don't really touch anything with climate as I set it to 22 and find it a decent setting. I think I have the car set up as I need it now
Title: Re: Mk8 software version poll
Post by: GTD1414 on 13 May 2021, 11:45
I think I have been very very lucky with mine, I'm on 1666 and come across no faults apart from the front assist coming on about 3 times approaching 2000 miles. Don't want to curse myself but it's everything has been fine. I don't really touch anything with climate as I set it to 22 and find it a decent setting. I think I have the car set up as I need it now

Does your climate remember to sync?
Title: Re: Mk8 software version poll
Post by: JRR1988 on 13 May 2021, 12:55
I have a friend who just took delivery of a GTE. When it arrived he had the capability to view the full SatNav screen on the instrument cluster but he’s since carried out a software update the ability to do that has been removed from the infotainment .

Note: This is not a Discover Pro spec’d car.

Where does he stand with this? I was under the impression that you had to pay £1600 😱 for Discover Pro to get this feature but they’ve delivered a car with the capability then removed it.
Title: Re: Mk8 software version poll
Post by: fredgroves on 13 May 2021, 13:53
Thats very weird.

Ok, so check the hardware version of the infotainment.... does it end in B or D.

If it ends in D, you should have software version 1788 or 1803..... if it ends in B it will be 1664, 1666 or 1668.

If its a "B" you won't get nav in dash because VW disabled it. If its a "D" you should.

It will only be on one screen at a time.

With NavPro, you get it on both.... also GTE NavPro is 1900 quid.... the GTE one is more complex, showing electric range and charging points etc.
Title: Re: Mk8 software version poll
Post by: fredgroves on 13 May 2021, 16:18

(https://i.postimg.cc/m286Wxhd/Infotainment.jpg) (https://postimg.cc/tYnzFM3P)

(courtesy of my fellow tech nut Massimo  :cool:)
Title: Re: Mk8 software version poll
Post by: Sniffer on 24 May 2021, 17:40
Popped into my dealer's this morning to have my ac checked out. The car threw a hissy fit last week for 10 minutes or so, during which I couldn't adjust any of the temperature control settings. The Service Manager suggested that, if I was prepared to wait for an hour and have a cuppa, then they'd download the latest Software version and, hopefully, that should sort the problem.

So I started today with v1788 and I'm now on v1803. It may just be my imagination but it certainly seemed to make the Infotainment system operate a lot smoother than before. Time will tell!

Great service though..... and the biscuits weren't bad either.😁
Title: Re: Mk8 software version poll
Post by: Ubique on 24 May 2021, 18:34
1803 has definitely made my infotainment work better. Good on your VW dealer. 👍
Title: Re: Mk8 software version poll
Post by: fredgroves on 24 May 2021, 19:01
An hour to just get on and do a software update.... blimey.

Think thats a new record.... not "leave it with us for a few days" and "we haven't managed to reproduce the problem" and privately "unless we can persuade VW, they won't let us install any software".

Maybe VW have finally given up being d1cks.
Title: Re: Mk8 software version poll
Post by: Sniffer on 24 May 2021, 19:41
An hour to just get on and do a software update.... blimey.

Think thats a new record.... not "leave it with us for a few days" and "we haven't managed to reproduce the problem" and privately "unless we can persuade VW, they won't let us install any software".

Maybe VW have finally given up being d1cks.

To be fair to my dealer's, they have never been difficult about doing warranty work. My previous GTI needed its software updated from v1664 to v1668 and, after reading on here about others getting fobbed off, I asked my Service Manager if he needed to obtain clearance from VW. He seemed surprised at my question and was emphatic that, as a main dealer, they had no need to seek authority from VW for this type of work. I suspect others on here have been told some porkies. But I, too, was surprised this particular update only took one hour because the previous one took 5 hours, and was done overnight.
Title: Re: Mk8 software version poll
Post by: GTD1414 on 04 June 2021, 11:31
My GTI has been in this week, updated from 1666 to 1668.

Bluetooth/phone disconnecting issue is still there, actually worse now. (every 1 in 5 journeys, last time 1 in 7-8)
Climate sync memory still only 2mins (so resets every journey) still no navigation in drivers cluster/aid but then this is not going to activate looking at the table posted on previous page.

Title: Re: Mk8 software version poll
Post by: fredgroves on 04 June 2021, 11:37
Oh good - I've just booked mine in for a swathe of issues (I'd been saving them up for one hit).... bluetooth is one of them. I did imagine (foolishly) that going from 1666 to 1668 might be the answer and I suspect they will upgrade it as I've got yet more infotainment niggles.
Title: Re: Mk8 software version poll
Post by: GTD1414 on 04 June 2021, 11:50
I thought going to 1668 would fix the bluetooth issue, apparantly not.

My navigation is also very laggy and every postcode I've input the result just comes up as 'offroad'.

It never comes up or shows the road name. Not sure if I'm doing something wrong but used the nav in my 7 & 7.5 without any issues, just sometime it would try and take you off a motorway then back on? (always did this on the M6 toll northbound for some reason)  :grin:
Title: Re: Mk8 software version poll
Post by: fredgroves on 04 June 2021, 11:55
I don't think 1668 is anything like a totally fixed version of the software for the B version hardware.

There is rumour of a new release "soon" but who knows.

What I do know is that VW having to support multiple hardware platforms is only going to make them give up sooner or later as its too costly....

Just hoping thats not before they get at least to a point where basic functionality is sorted.
Title: Re: Mk8 software version poll
Post by: valentino on 04 June 2021, 12:14
Is version 1803 the most recent and hopefully the most sorted update?
Title: Re: Mk8 software version poll
Post by: fredgroves on 04 June 2021, 12:39
Is version 1803 the most recent and hopefully the most sorted update?

Yes, but only if you have the D hardware.... if you have B its 1668.
Title: Re: Mk8 software version poll
Post by: valentino on 05 June 2021, 10:34
Thanks Fred
Title: Re: Mk8 software version poll
Post by: valentino on 05 June 2021, 13:44
So is this only suitable for 1668? Sorry if I’m being thick but I want to be prepared when I go to the dealers
(https://i.postimg.cc/C50zFr2X/6-A5-A04-B9-C966-426-C-A62-E-AF789-B1-F0339.jpg) (https://postimg.cc/HcSpzzd9)
Title: Re: Mk8 software version poll
Post by: fredgroves on 05 June 2021, 13:47
Yes that's a B... So only 1668.

I posted up a table of hardware vs software earlier in this thread, maybe page 20?
Title: Re: Mk8 software version poll
Post by: scottdaryll89 on 07 June 2021, 08:09
Had mine in for few bits a few weeks ago and went from 1666 to 1668 but one thing I have noticed With the climate is press sync and it says sync but next time you get in the car the words have gone. Well if that’s the case try the passenger side to control the temps and they all change together even tho the sync has gone, it’s like they are still set up for LHD.
Title: Re: Mk8 software version poll
Post by: fredgroves on 07 June 2021, 09:25
That would not surprise me.... good observation though.
Title: Re: Mk8 software version poll
Post by: valentino on 07 June 2021, 16:17
Was there any general improvement with the 1668 generally apart from that fault? Got mine booked in in a couple of weeks
Title: Re: Mk8 software version poll
Post by: scottdaryll89 on 07 June 2021, 20:32
It sorted my internet radio problem out, Navigation seems better with postcode and it now remembers my radio favourites without having to keep adding a new one to see my old ones. Bluetooth is okay for while and then some days it’s keep saying disconnected but then connects straight away again. Voice control with the button is still hit and miss but I find if you press it and the say hay Vw it works perfect, love the car though
Title: Re: Mk8 software version poll
Post by: fredgroves on 07 June 2021, 23:13
I've had a decent run out today... Suffered from a sudden total system reboot on the motorway, which was nice. Sat nav, audio, phone, travel assist... Kaboom and about several minutes for it to restart.

That and yet more random drops to 44mph in a seventy mph dual carriage way. That's not sign misreading.

Hopefully later this month its trip to the garage might fix some of this.

Something else to watch out for, on a motorway with a variable speed limit... It spots the advertised speed signs on the overhead gantry but only brakes as you go under it....watch out for speeding tickets from that!
Title: Re: Mk8 software version poll
Post by: Foxy367 on 11 June 2021, 12:14
Afternoon all, I am collecting a GTI CS next week, a brand new but stock car after all of the good stuff in this forum but without managing to read all 22 pages I think from the table I should have the D software (build is either late 20 or early '21 according to the saleman).

I'm coming from a 7.5 which has been faultless and getting myself worked up about it, in general has the D software been better/ less buggy or is it the same as the B but can show the map on the Virtual cockpit?

TIA
Title: Re: Mk8 software version poll
Post by: fredgroves on 11 June 2021, 12:40
I think the later cars built after bw48 2020 are much better....

The software still has bugs, but nothing like as bad as before  :whistle:
Title: Re: Mk8 software version poll
Post by: Foxy367 on 18 June 2021, 13:01
So collected my car yesterday as previous I had queried build week with the dealer and told December or January.

When I checked my software its B hardware and 1666 software. My heart sank the car is amazing, climate doesn't sync but (touch wood) everything else seems to be working fine. I decoded the door sticker and its a week 47 build day 6 (so bloody close to a week 48!)  :shocked:

I was surprised that a stock car collected in June would be a November build! Keeping everything crossed its remains ok I can just about cope with Sync provided it behaves!  :undecided:

Pic below

(https://i.postimg.cc/fRQC9770/Clubsport.jpg) (https://postimg.cc/4mwpC9SJ)
Title: Re: Mk8 software version poll
Post by: fredgroves on 18 June 2021, 13:45
I don't think any of the dealer stock was other than the initial batch they purchased end of 2020 actually...

They bought a load and didn't sell them partly because of covid, partly because of the bad rap the Mk8 was getting...
Title: Re: Mk8 software version poll
Post by: Foxy367 on 18 June 2021, 15:40
That makes sense
Title: Re: Mk8 software version poll
Post by: Relishy57 on 21 June 2021, 17:28
(https://i.postimg.cc/q71RZkv9/BA07461-A-4369-436-B-8-EA5-90-DC22416-AB4.jpg) (https://postimg.cc/R3n4WxfR)
Having no real problems so far but should I be asking for an update?
Title: Re: Mk8 software version poll
Post by: fredgroves on 21 June 2021, 17:40
Wait and see if you've got problems.

They won't touch anything without you reporting a fault with something...

Besides, the version of software beyond where you are I've heard by all accounts won't help much....

I'm also on 1666.... lets see what Wednesday brings
Title: Re: Mk8 software version poll
Post by: Relishy57 on 21 June 2021, 17:46
Good luck for Wednesday Fred.
Title: Re: Mk8 software version poll
Post by: fredgroves on 21 June 2021, 18:51
Sounds like your car is identical to mine!

Surprised you haven't seen the gremlins yet...
Title: Re: Mk8 software version poll
Post by: Relishy57 on 21 June 2021, 21:14
It seems so. Mine is Kings Red though.
I’m still getting used to the lack of buttons. I liken it to when upgrading from an iPhone 6s to an iPhone 11.
“Where is the home button? ‘
Title: Re: Mk8 software version poll
Post by: fredgroves on 21 June 2021, 21:54
I don't really find the button less design an issue, it's just the buggy software that runs it that drives me mad.

I've been having problems with it keep randomly forgetting my speed limit warning settings and then this week it decided to forget my hk setup.
Title: Re: Mk8 software version poll
Post by: Relishy57 on 22 June 2021, 11:40
Ive had one instance of suddenly the road speed warning went/reverted to km.
Tbh my sil set up lots of things for me. I have been pleasantly surprised how I’ve felt so at ease with the car. This w/end I will experiment with the different modes now it’s done nearly 1000 miles.
Miss the quality of the Mk 7 interior though. This one does not seem as durable but time will tell.
Title: Re: Mk8 software version poll
Post by: Maximusbiggus on 23 June 2021, 17:55
Guys, what is the latest software version for the latest hardware?  I'm due to pick up my Clubsport on 1st of July and asked the salesman to ensure it has the latest software before I pick it up...so I just want to know what it should be showing when I receive it...

Thanks
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 June 2021, 17:57
1703 I think
Title: Re: Mk8 software version poll
Post by: Maximusbiggus on 23 June 2021, 19:34
1703 I think

Thanks for the reply Fred. Was 1788 ever a software release?

Did you get your car sorted today Fred?
Title: Re: Mk8 software version poll
Post by: fredgroves on 23 June 2021, 19:41
Actually it's 1803, my typo earlier.

No my car they have kept over night...
Title: Re: Mk8 software version poll
Post by: Maximusbiggus on 23 June 2021, 23:39
Actually it's 1803, my typo earlier.

No my car they have kept over night...

Thanks again Fred. Hopefully they fulfill my request and update my software while doing the PDI.

Hopefully your car is all sorted when you pick it up tomorrow, fingers crossed for you.
Title: Re: Mk8 software version poll
Post by: TommyCockles on 25 June 2021, 12:40
Actually it's 1803, my typo earlier.

No my car they have kept over night...

Thanks again Fred. Hopefully they fulfill my request and update my software while doing the PDI.

Hopefully your car is all sorted when you pick it up tomorrow, fingers crossed for you.

Hey maximus - I've literally just been through this with my car. When I bought the car I saw it was on 1788 and I was keen for it to be updated to 1803. They did tell me initially that they would only update the software if there was an issue requiring an update. After some persuasive persistence they have done the update to 1803 for me.  I think a lot depends on the dealership but hopefully they will also update yours to the latest version.  I can't for the life of me think why this should be an issue - surely if there is a newer more stable version of the software available then it would make sense to update it on the vehicle?
 
(https://i.postimg.cc/d1kt7pMf/1803.jpg) (https://postimg.cc/phvt40LQ)
Title: Re: Mk8 software version poll
Post by: fredgroves on 25 June 2021, 19:04
Well i got an update for keyless and the infotainment... Neither has made them work properly  :angry:
Title: Re: Mk8 software version poll
Post by: Maximusbiggus on 27 June 2021, 23:24
Actually it's 1803, my typo earlier.

No my car they have kept over night...

Thanks again Fred. Hopefully they fulfill my request and update my software while doing the PDI.

Hopefully your car is all sorted when you pick it up tomorrow, fingers crossed for you.

Hey maximus - I've literally just been through this with my car. When I bought the car I saw it was on 1788 and I was keen for it to be updated to 1803. They did tell me initially that they would only update the software if there was an issue requiring an update. After some persuasive persistence they have done the update to 1803 for me.  I think a lot depends on the dealership but hopefully they will also update yours to the latest version.  I can't for the life of me think why this should be an issue - surely if there is a newer more stable version of the software available then it would make sense to update it on the vehicle?
 
(https://i.postimg.cc/d1kt7pMf/1803.jpg) (https://postimg.cc/phvt40LQ)

Thanks for that Tommy, I'll forward that image to my dealer. I'll be pretty mad but not surprised if I receive it with the earlier software! It baffles me too as to why they don't update to the latest software during PDI.

I'm still quite excited for delivery on Thursday evening now! Straight up for PPF and ceramic coating Friday morning. Hopefully I'll be able to enjoy it in peace then from Saturday evening/Sunday morning!
Title: Re: Mk8 software version poll
Post by: bjbanny on 15 July 2021, 19:26

(https://i.postimg.cc/m286Wxhd/Infotainment.jpg) (https://postimg.cc/tYnzFM3P)

(courtesy of my fellow tech nut Massimo  :cool:)
Thanks 🙏 Fred I had to download this image to convince my dealer to install the latest update on my GTi.
At first the dealer said they are not aware of any 1803 update but when I showed them the picture they ask me to leave the car with them for 2 hours.
It’s now updated from 1788 to 1803
I really hope this will speed up the display start up time and screen response every time I start up the car especially in the morning.
The biggest issue i had was my speed warning always resetting to default 0 and no warning when driving over the speed limit. even, though I set it several times to warn me when am 5 kilometers over allowed speed limit. It usually work when set but resets to default 0 without notice which has resulted in 2 speeding ticket so far.
I thought it will warn me When I am 5 kilometers over the allowed speed limit but instead I got flashed 📸     
 
(https://i.postimg.cc/qR3J08Mx/42-EF5-A74-3-B13-4-A9-B-BF34-D9-C0-DA815-E9-A.jpg) (https://postimg.cc/dkJPjZCh)
Title: Re: Mk8 software version poll
Post by: fredgroves on 15 July 2021, 21:09
It's not just me with the speed limit warning problems then!

Some days it changes to a different value, other days it turns off altogether.

I'm on 1668 and it's still doing it.

I think it's something to do with the user profile download...
Title: Re: Mk8 software version poll
Post by: Wrex22 on 15 July 2021, 22:52
I’m on 1803 and it’s getting progressively  worse with more issues appearing daily:

Reverse camera screen blank sometimes
Parking sensors not working
Speed signs showing kph
CarPlay black screen
Long start uptime and then  extremely laggy when switching between a screens and 3 second delay when pressing the CLIMA button.
Sat nav stuck on “loading”

It’s been to the dealer and they’ve said VW a know about the problems and aware working on an SW update, but they have no date for this yet, so basically I just have to live with it ! It’s utterly ridiculous

Title: Re: Mk8 software version poll
Post by: fredgroves on 16 July 2021, 09:59
Supposedly there is a "big fix" coming... I've seen several reliable sources talk of this.

Was rumoured to be July.... but...
Title: Re: Mk8 software version poll
Post by: BillSan on 16 July 2021, 10:25

 
(https://i.postimg.cc/qR3J08Mx/42-EF5-A74-3-B13-4-A9-B-BF34-D9-C0-DA815-E9-A.jpg) (https://postimg.cc/dkJPjZCh)

Hi BJBanny,

I couldn't help but notice the red paddle extentions in your photo - where did you get those and how do you fix them?  I'm ready to order!!

Bill
Title: Re: Mk8 software version poll
Post by: bjbanny on 16 July 2021, 18:42

 
(https://i.postimg.cc/qR3J08Mx/42-EF5-A74-3-B13-4-A9-B-BF34-D9-C0-DA815-E9-A.jpg) (https://postimg.cc/dkJPjZCh)

Hi BJBanny,

I couldn't help but notice the red paddle extentions in your photo - where did you get those and how do you fix them?  I'm ready to order!!

Bill
Hi Bill
I got it from alibaba. They are stick on. U can check full picture of it here https://www.golfgtiforum.co.uk/index.php?action=profile;u=62263;area=showposts;start=20
Title: Re: Mk8 software version poll
Post by: bjbanny on 16 July 2021, 18:51
I’m on 1803 and it’s getting progressively  worse with more issues appearing daily:

Reverse camera screen blank sometimes
Parking sensors not working
Speed signs showing kph
CarPlay black screen
Long start uptime and then  extremely laggy when switching between a screens and 3 second delay when pressing the CLIMA button.
Sat nav stuck on “loading”

It’s been to the dealer and they’ve said VW a know about the problems and aware working on an SW update, but they have no date for this yet, so basically I just have to live with it ! It’s utterly ridiculous
I immediately noticed some issue with my wirelessly phone connection but the speed warning is working at the moment.
I will advise you to do a complete system reboot and also reset the system to factory setting after the new software update but then you will Have to relogin as the main user as everything will be deleted.
This fix my little issues up till now and screen loading time is faster and no more intermittent breaking in music with wireless CarPlay
Title: Re: Mk8 software version poll
Post by: BillSan on 16 July 2021, 22:30
Hi Bill
I got it from alibaba. They are stick on.

Thanks BJBanny.  I'm not the kind of guy who uses the paddles but they do look very smart.  I'd go for the black or grey option but it's good to know they stick OK.

Bill
Title: Re: Mk8 software version poll
Post by: Golf R owner on 24 July 2021, 23:42
Evening all,  I’m new to this forum and would like some advice. I bought a Golf R on Thursday. Manufactured in March 2021.  It has software version 1788 and I’ve had the ‘Emergency Call Service is faulty’ warning come up twice, if I turn the car off then on again the infotainment system just says loading settings. It appears if I leave the car around 10-15 mins, it all works ok again. Also had the climate control functions not load properly twice, meaning I have no control over it.

Does this all sound familiar. I understand from reading these forums the latest update is 1803.  However, when I spoke to VW they told me there is no update for my vehicle at the moment. So they would need the car for 48 hours to run diagnostics.

It seems the issues I’ve had are quite small compared to issues some of you have had.

The question I have is whether it is worth getting VW to look at the issues I’ve had or wait until a meaningful update is released?

Thoughts please.
Title: Re: Mk8 software version poll
Post by: fredgroves on 25 July 2021, 08:16
They will never simply upgrade the software, it's always got to be for a specific fault.

If you want to get them to try then tell them you get crashes of the infotainment system that means it's useless... That should do it.

Mine crashes too BTW...
Title: Re: Mk8 software version poll
Post by: Golf R owner on 25 July 2021, 11:21
Ok, I’ll try that.

Does your climate control freeze/lose functionality too?
Title: Re: Mk8 software version poll
Post by: fredgroves on 25 July 2021, 11:34
Does your climate control freeze/lose functionality too?

Not had that one yet, the main ones are the unlock on approach not working, the bluetooth failing to connect without intervention, the speed limit warnings randomly changing to off/different values and total system reboots.
Title: Re: Mk8 software version poll
Post by: Golf R owner on 25 July 2021, 11:39
Pretty frustrating as I’ve only owned the car for 3 days. It drives like a dream, but these issues spoil the experience.

I’ll get on to VW again tomorrow to get it booked in. Hopefully they can offer a solution
Title: Re: Mk8 software version poll
Post by: Golf R owner on 25 July 2021, 14:18

(https://i.postimg.cc/13fkvcyz/215-FF173-887-E-4-B66-A6-B1-C10-BE5-EA5892.jpg) (https://postimg.cc/MnJ3TBMk)




Is this the latest software/hardware?
Title: Re: Mk8 software version poll
Post by: bjbanny on 25 July 2021, 14:41
The question I have is whether it is worth getting VW to look at the issues I’ve had or wait until a meaningful update is released?

Thoughts please.
[/quote]
welcome to the forum.
I’ve recently updated my software to the 1803 with big regrets.
It was fine for first 48 hours afterwards problem with apple CarPlay connectivity most time I have to do a factory reset a couple of time now to get things going again
I could easily change between my drivers profile and the secondary profile of my wife before but now it’s is like a lottery to be able to switch between profiles.
My speed limit warning return back to default after every ignition.
Load up time is worst
Title: Re: Mk8 software version poll
Post by: SRGTD on 25 July 2021, 14:41
Is this the latest software/hardware?

The table below is from reply #197 in this discussion thread;

Latest SW version for 5H0035820D is 1803

(https://i.postimg.cc/yx1FNn22/B4-BD55-F0-C961-4783-896-D-77-D46-F88-FF2-C.jpg) (https://postimages.org/)
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 25 July 2021, 19:04
Mine is due in tomorrow for a software update.

Does anyone know what the update from 1788 to 1803 fixes?
Title: Re: Mk8 software version poll
Post by: Golf R owner on 25 July 2021, 19:22
Mine is due in tomorrow for a software update.

Does anyone know what the update from 1788 to 1803 fixes?



What issues are you currently having (if any)
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 25 July 2021, 20:31
Mine is due in tomorrow for a software update.

Does anyone know what the update from 1788 to 1803 fixes?



What issues are you currently having (if any)

1) won’t let me set driving position to left
2) won’t let me overtake
3) keeps logging me out of user profile
4) reading road signs as kmph rather than mph
5) randomly slowing me down when it thinks I’m speeding

Think that’s it. Also have a speaker or two that crackle when I turn them on, like a loud pop sound but don’t think that’s software related.
Title: Re: Mk8 software version poll
Post by: fredgroves on 25 July 2021, 20:48
The pop sound is a symptom of a common problem actually, can't remember what...
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 25 July 2021, 21:06
The pop sound is a symptom of a common problem actually, can't remember what...

Really! Can you try to remember what?
Title: Re: Mk8 software version poll
Post by: fredgroves on 25 July 2021, 22:11
https://www.golfmk8.com/forums/index.php?threads/emergency-sos-error.384730/
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 25 July 2021, 23:07
https://www.golfmk8.com/forums/index.php?threads/emergency-sos-error.384730/

Thank you, that’s odd though as I don’t get an error message
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 26 July 2021, 14:00
So my car went in today to be sorted, I am on software 1788 and was categorically told that there was no software update available. There was a big one in the works from VW but couldn’t tell me when this was due out and o just had to wait. He said it will fix the ACC issue and roadsign recognition.

I am absolutely raging that despite my car slowing itself down randomly and not allowing me to overtake whilst using ACC they expect me just to accept it and keep paying.  :angry:

My speaker is also faulty and I need a new one. Not sure I fancy them taking my whole dashboard off mind so might just make do with the crackle. Only happens once.

Title: Re: Mk8 software version poll
Post by: Wrex22 on 26 July 2021, 15:40
So my car went in today to be sorted, I am on software 1788 and was categorically told that there was no software update available. There was a big one in the works from VW but couldn’t tell me when this was due out and o just had to wait. He said it will fix the ACC issue and roadsign recognition.

I am absolutely raging that despite my car slowing itself down randomly and not allowing me to overtake whilst using ACC they expect me just to accept it and keep paying.  :angry:

My speaker is also faulty and I need a new one. Not sure I fancy them taking my whole dashboard off mind so might just make do with the crackle. Only happens once.

Get in touch with VW U.K. executive office. They’re currently dealing with my complaint
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 26 July 2021, 16:39
So my car went in today to be sorted, I am on software 1788 and was categorically told that there was no software update available. There was a big one in the works from VW but couldn’t tell me when this was due out and o just had to wait. He said it will fix the ACC issue and roadsign recognition.

I am absolutely raging that despite my car slowing itself down randomly and not allowing me to overtake whilst using ACC they expect me just to accept it and keep paying.  :angry:

My speaker is also faulty and I need a new one. Not sure I fancy them taking my whole dashboard off mind so might just make do with the crackle. Only happens once.

Get in touch with VW U.K. executive office. They’re currently dealing with my complaint

Literally just got any email from them now and sat on hold, great minds think alike.

The dealers approach was ‘just don’t use the ACC’
Title: Re: Mk8 software version poll
Post by: Wrex22 on 27 July 2021, 11:49
So my car went in today to be sorted, I am on software 1788 and was categorically told that there was no software update available. There was a big one in the works from VW but couldn’t tell me when this was due out and o just had to wait. He said it will fix the ACC issue and roadsign recognition.

I am absolutely raging that despite my car slowing itself down randomly and not allowing me to overtake whilst using ACC they expect me just to accept it and keep paying.  :angry:

My speaker is also faulty and I need a new one. Not sure I fancy them taking my whole dashboard off mind so might just make do with the crackle. Only happens once.

Get in touch with VW U.K. executive office. They’re currently dealing with my complaint

Literally just got any email from them now and sat on hold, great minds think alike.

The dealers approach was ‘just don’t use the ACC’

Had a call from the exc office today. Told the software is not done by VW and they are waiting for the company to release new software as a priory… apparently. Just told I have to wait until it’s available and they will give me a call when they have an update.

Not very helpful at all. Basically it’s- we know your brand new car is faulty but there’s nothing we can do.

 :angry:

Have you had any luck ?
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 27 July 2021, 11:57
Not yet, after my time on hold yesterday he was not available, she sent him a message asking to call me back but hasn’t yet.

If I am being honest I’m going to push for some discount via VWFS until it works properly. I don’t expect to be paying the amount I am per month for a car that doesn’t function correctly, and to be told to just not use the ACC is not really good enough.

I will see what VWUK say today if/when they call, and then contact VWFS depending on the outcome of the call. To me, my car slamming on the breaks for no reason other than it thinks I’m in a 40 zone, on an empty motorway is inexcusable. Imagine if it done that on a busy motorway and someone went up my backside with my boy in the back!!!

Edit: Thought I'd give him a quick call, surprise hes not available again. She pointed out that the email states they will call within 2 working days, I pointed out the email advises I can contact him and provides a number, if this is the case don't give me the option to call him. I also asked how VW can deem it acceptable for me to drive a car that may, or may not, break itself randomly posing a saftey risk when I have my 3 month old in the back - needless to say she didnt have an answer.
Title: Re: Mk8 software version poll
Post by: Splashalot on 27 July 2021, 12:57
Some of the issues in here beggar belief - and significant safety risks, too. All I can say is you all have way more patience and faith that I'd have. 
Title: Re: Mk8 software version poll
Post by: Wrex22 on 27 July 2021, 14:59
Not yet, after my time on hold yesterday he was not available, she sent him a message asking to call me back but hasn’t yet.

If I am being honest I’m going to push for some discount via VWFS until it works properly. I don’t expect to be paying the amount I am per month for a car that doesn’t function correctly, and to be told to just not use the ACC is not really good enough.

I will see what VWUK say today if/when they call, and then contact VWFS depending on the outcome of the call. To me, my car slamming on the breaks for no reason other than it thinks I’m in a 40 zone, on an empty motorway is inexcusable. Imagine if it done that on a busy motorway and someone went up my backside with my boy in the back!!!

Edit: Thought I'd give him a quick call, surprise hes not available again. She pointed out that the email states they will call within 2 working days, I pointed out the email advises I can contact him and provides a number, if this is the case don't give me the option to call him. I also asked how VW can deem it acceptable for me to drive a car that may, or may not, break itself randomly posing a saftey risk when I have my 3 month old in the back - needless to say she didnt have an answer.

I got told that I just had to switch the cruises control off and the car wasn’t dangerous, and what one person deems dangerous is different to what someone else thinks it is  :rolleyes:. Told me the car wouldn’t slam on its brakes - just slow it down. I don’t think they actually care
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 27 July 2021, 15:07
Yes, I got told to turn of the ACC and not use it. It is a bit of a joke! Next port of call for me is VWFS - happy to keep the car for a % of my PCP to be returned to me. Otherwise I will reject it  :evil:
Title: Re: Mk8 software version poll
Post by: GTD1414 on 27 July 2021, 15:47
I emailed my dealer a list of 10 ongoing issues that have not been solved.
Its booked in again for their head tech to have another good look and for me to demonstrate the issues.

My GTI is leased through VWFS, not sure where I would be in terms of rejecting the car could someone copy the email here for VWUK complaints or do I go to VWFS?

So far its been in 4 times previously, with 16 days in total, this will be its 5th time in.
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 27 July 2021, 18:41
I emailed my dealer a list of 10 ongoing issues that have not been solved.
Its booked in again for their head tech to have another good look and for me to demonstrate the issues.

My GTI is leased through VWFS, not sure where I would be in terms of rejecting the car could someone copy the email here for VWUK complaints or do I go to VWFS?

So far its been in 4 times previously, with 16 days in total, this will be its 5th time in.

andrew.savvas@volkswagen.co.uk
Title: Re: Mk8 software version poll
Post by: GtiJames on 27 July 2021, 22:06
I picked up my clubsport a few weeks ago got a low mileage second hand one, used to be on here with a mk5 ed30 many moons ago. Nice to be back but also had a few issues.

So far I’ve had the random static pops from what sounds like the speakers only a few times but is noticeable. The other day after a long drive I got the sos fault pop up with an exclamation mark this cleared itself when I got home and turned it off and on. Then this morning when I turned it on I got the parking warning error message which also fixed itself when I got home and turned it off and on.

Also the crash warning system I find is a bit too sensitive and the ACC has annoyed me a few times as well random braking and tugs at the steering wheel are a little bit off putting.

Software is the 1666. It’s still under warranty but bought from a independent dealer is it ok to visit local VW dealer to get it looked at?
Title: Re: Mk8 software version poll
Post by: fredgroves on 28 July 2021, 07:55
Turn eco assist off, also every time you start the car you need to turn off lane assist if you don't want to be dragged around.

Try that.

As for the errors, the pop and sos error need fixing by the dealer... Common fault.
Title: Re: Mk8 software version poll
Post by: GTD1414 on 28 July 2021, 13:57
I emailed my dealer a list of 10 ongoing issues that have not been solved.
Its booked in again for their head tech to have another good look and for me to demonstrate the issues.

My GTI is leased through VWFS, not sure where I would be in terms of rejecting the car could someone copy the email here for VWUK complaints or do I go to VWFS?

So far its been in 4 times previously, with 16 days in total, this will be its 5th time in.

andrew.savvas@volkswagen.co.uk

Many thanks for that. Have you got a contact email for VWFS complaints also? My car is leased through them.
Title: Re: Mk8 software version poll
Post by: fredgroves on 28 July 2021, 13:58
Many thanks for that. Have you got a contact email for VWFS complaints also? My car is leased through them.

Log onto their portal.... you can contact them from there.
Title: Re: Mk8 software version poll
Post by: wizzywig27 on 28 July 2021, 14:30
I emailed my dealer a list of 10 ongoing issues that have not been solved.
Its booked in again for their head tech to have another good look and for me to demonstrate the issues.

My GTI is leased through VWFS, not sure where I would be in terms of rejecting the car could someone copy the email here for VWUK complaints or do I go to VWFS?

So far its been in 4 times previously, with 16 days in total, this will be its 5th time in.

andrew.savvas@volkswagen.co.uk

Many thanks for that. Have you got a contact email for VWFS complaints also? My car is leased through them.

michael.todd@vwfs.co.uk