Just gave him a ring, copies won't do because people can forge them, change things in Photoshop etc. He said that's 100s of people have done it sending their docs via special delivery which is obviously insured and they send them back out the same way. If you don't send the docs required thy won't do it, which makes sense because you'd have to supply ID and V5 or similar to get them done at a dealer.
These are the requirements that are on their site:
Proof of entitlement codesV5 - 11 digits in section D
V11 - Vehicle licence renewal
V379 - Vehicle registration
V750 - Certificate of entitlement
V778 - Cherished transfer
Official Hire/Lease document
Record of insurance claim
Proof of IdentityDriving Licence
Passport
Photo travel pass or ID card
Foreign ID photo ID card
However he did also say a utility bill like water, gas, electric, phone etc is ok too because they have reference numbers on there.
I know some people are gonna drop out now because of the ID side of things, admittedly I forgot to mention these but nonetheless it's all safe and secure.