Having slept on my predicament I'm very, very close to cancelling my order.
Three things spring to mind:
1) I feel I've been made a fool of and treated appallingly (waited 2 months in good faith only to learn my order never was)
2) They, my supplying dealer & online broker, have never apologised for this f*ck up
3) I still enjoy driving my lovely Scirocco so do I really, really need and new GTD?
I'm going to think it through over the weekend and make my decision on Monday morning.
Thanks for your support folks - it helps
I bet you won't be using an online broker any time soon. Personally I would steer well clear. Negotiate hard with your local dealer is the only way to go.
Dealers live on profit, and when you enter into an arrangement where the profit is eroded considerably, it is not surprising that they are not too worried when things go wrong.
It is the same in every trade/business. Push a builder hard on his prices, and when something goes wrong, what happens? He pays lip service to the problem.
I'm not suggesting that we should all pay through the nose for our cars, but there has to be enough skin in the game to cover the bases when/if things go wrong.
Good luck with it all, if I were in your position I would withdraw my order, tell them all to get stuffed and enjoy my scirocco.