The ONLY excuse I've heard that I actually think might be accurate is when someone on here was told that VWUK f**ked up and pushed ahead with the release despite being told by Germany that they factory was not ready to build UK spec cars. They proceeded anyway and everything that has happened since is a result of their f**ked up timetable which was causing delays even before they had more orders than expected or hailstorms or anything.
Its not really an excuse, more of an admission that they made a huge mistake. Perhaps that's why I believe it. Everything else they say is a "its not really our fault" kind of statement.