Servicing cost

[martin998877]

I'm confused. 

My car never refers to a major or minor service.  It's on long life (variable) service intervals, and in the car settings system it either has an 'inspection service' or an 'oil service'.

The inspection service is coming up in 1200 miles, at 21,000 miles, and I can't work out if that is the larger or smaller service.  Even worse, when I ring local VW dealers they seem confused, asking how many miles it has done etc.  Surely the car works out what service it needs and clearly says oil or inspection!

[SRGTD]

From VW’s website;

Minor service (recommended service interval - the sooner of 12 months or 10,000 miles); It includes: Oil & filter change. Replace pollen filter (where required). Vehicle inspection and report to include all lights, instruments, bodywork, glass, locks,battery, coolant levels, drive belts, braking system, steering, hoses, drive shafts and exhaust system. Full vehicle road test. Diagnostic check including report. Re-set service interval display.

Major service (recommended service interval - the sooner of 24 months or 20,000 miles); It includes: Oil & filter change. Replace pollen filter. Replace air filter. Spark plugs (petrol engine) or fuel filter (diesel engine) if required. Remove wheels and check brakes. Check/adjust tension of all drive belts. Check gearbox oil level. Check final drive oil level. Vehicle inspection and report to include all lights, instruments, bodywork, glass, locks, battery, coolant levels, drive belts, braking system, steering, hoses, drive shafts, suspension and exhaust system. Full vehicle road test. Diagnostic check including report. Re-set service interval display. Volkswagen stamp in service book.

https://www.volkswagen.co.uk/en/owners-and-drivers/servicing/pricing-for-cars-over-3.html