VW upset me last year when they refused to fit the wastage clip which cures the rattle and is well documented claiming it wasn't a recall and therefore they didn't have to do it. The clip cost a total of £12 and literally took about 3 mins to fit.
From there I moved my servicing to a specialist and vowed never to go back to the dealership as you would hope after spending nearly £20k on a secondhand car there would be some customer service, clearly my expectations were too high.
I have had my 3 series for nearly 6 months now and have completely fallen in love with it, it's a fantastic car to do mileage in and has received so many nice comments from strangers wich has completely thrown me as I thought bmw drivers were hated by the general public
Further to this the service from my dealer was fantastic and as such we have now bought the 1 series, look after your customers and they will look after the sales!
Will pop some pics up once we have got it