Bill: Previous experience with VW UK has been poor. They were supposed to mediate when Benfield royally f**ked up on a repair of my MK5 Golf (2 weeks old) after it got clattered by a bus. Picking your car up in the pitch black and rain is lashing down is not to be recommended. Theft/loss of items from the car, 7 weeks to do a 2 week job, metal shards in the car, oily handprints all over the headlining, an unsafe brake fault (they refused to pick the car up - made me drive it in that condition to get back for remedial work the next day). Obviously I contacted VW UK to make the strongest complaint, VW UK's response was to force them to offer a "free valet" at a time of my choosing in the future.
A free valet? What confidence would I have in those monkeys doing a good job of it after they left oily handprints on the headlining and metal shards all over my interior? They never pushed for replacement of the items that went missing for my car either.
The VW UK representative insisted that I HAD to accept the valet offer so that they could close out the case as customer satisfied with outcome. I said absolutely not, and that I neither want nor need their derisory offer of a free valet. The VW UK rep said they were going to close it out as me satisfied anyway. I reported her to VW Germany as well as conveying how disappointed I was how it was handled and asked what qualifications allowed Benfield to be an approved repairer as they were completely incompetent with not only my car, but about 6 others that I traded stories with who were also in for remedial work.
VW UK are a joke - they care only about the targets they are set, the customer definitely comes second to pursuit of those targets.
