@clarky92 - That’s shocking! - poor service and lack of care / respect for a customer’s car.
The dealership I’ve used for the entire period of owning VW’s (nearly 22 years) used to be pretty good. However, they’ve gone through a couple of takeovers during that time and I think latterly, customer service has definitely gone downhill. At my car’s most recent service;
- I was initially overcharged. To be fair to the dealership, the overcharge amount was refunded back to me without question but it shouldn’t have happened in the first place (all service documentation including invoices are now digital so I didn’t notice the overcharge until I got home and opened the emailed invoice).
- the new engine oil was barely at the miminum mark on the dipstick. I was foolish enough not to check it until a week after the service but as my car’s never used any oil (I’ve owned it since new in 2020), the low level was due to the dealer being being extremely sparing with the amount of replacement oil they used .
- tyre pressures weren’t checked and adjusted. I’d checked them a couple of days before the service and they were all around a couple of psi down on what they should’ve been. I didn’t bother topping them up as I assumed (wrongly) that they’d be done during the service. However, when I checked them a week later - same time as I checked the oil - they were all still 2 psi under inflated.
I’ll be checking tyres and fluid levels before I leave the dealership next time!
Also with my current VW, things were missed at PDI - damaged sill scuff plate, panel alignment issues. Having said that, with every one of the five VW’s I’ve bought (all bought new) there’s been something that’s been missed during PDI that I’ve had to go back to get it put right!
There’s a good chance I’ll be switching to a non-VW, non-VAG brand for my next car……….
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