There's a reason this company is cheap, it's SHOCKING.
Putting my premium up when they like as I pay monthly, which I pay 800 pounds a year EXTRA for.
Went to cancel, they sneakilly tried adding a days insurance at £20! and said that to cancel it's gonna be round £100 charges.
£30 Admin fee, £5 Admin fee and a huge admin fee for all the months I won't be insuring it for?
So hang on, I'm now paying the admin fee I pay each month for months I'm not insured for.
Got angry, she said absolutely nothing can be done, asked for a manager "no point won't change anything", DEMANDED that I recieve a phone call back from him asked and demanded about ten times, started saying I want her name and I'm writing letters and also cancelling direct debits until this gets resolved and all of a sudden "oh hang on, let me just have a word with the manager" "but you said he's not in" "oh he's just come in" "bollocks" "well he has".
Anyway, still paying £50 which I am furious about and all they ever say is "other companies charge for paying monthly" and "all companies charge the admin fee" well screw you, Direct Line charged £17 for cancelling 6 months in and monthly was 5% on top.
Absolute crap and unless you REALLY cannot get anyone else (remember some companies aren't on the price comparison sites that this company thrive on and will match the quotes anyway, such as Quinn) then PAY IT ALL OFF.
DO NOT pay monthly, they reckon they reserve the right to put it up as they want if it's done monthly.
TERRIBLE customer services and will be threatening trading standards and trying to get me £50 back.
WILL NOT be going back again and will be paying slightly extra for Direct line insurance.