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Model specific boards => Golf mk7 => Topic started by: College on 09 April 2021, 14:53

Title: Wing mirror glass Mk7.5
Post by: College on 09 April 2021, 14:53
Just thought I’d post on here what a good experience I’ve had at my local VW dealer. A few days ago I went out in the car in the dark, and when I got back noticed wing mirror glass (passenger side) was missing? As car only 18 months old I hoped it would be a warranty job, but having a quick look online it seemed unlikely. Anyway I popped in to see them the next day, and they ordered me a new one to be fitted next day FOC under warranty.  :smiley: I was surprised as the car was not purchased from them. So just in case anyone has this issue (which seems quite common), you might be in luck at the main VW dealer.
Hope everyone on here ok.
Title: Re: Wing mirror glass Mk7.5
Post by: SRGTD on 09 April 2021, 15:23
If the dealer felt that the door mirror glass had dropped out because the adhesive attaching it in place was faulty / defective, that was probably why it was handled as a warranty claim. You don’t have to use the dealer you got the car from for warranty work - for a valid warranty claim, any VW dealer can undertake the work.

A pleasant surprise though if you were expecting to either pay to have it fitted or you were going to do it yourself :smiley:.



Title: Re: Wing mirror glass Mk7.5
Post by: College on 12 April 2021, 13:20
The car was bought from an independent at 16 months old, but I was expecting there to be a loophole in the warranty so I’d have to pay. It was a nice surprise as you mentioned.
Title: Re: Wing mirror glass Mk7.5
Post by: dfm on 09 June 2021, 22:39
I might have to give this a go. The glass fell out of my drivers side mirror this evening. Is it likely my warranty will cover this? The car was approved used, purchased in Feb.
Title: Re: Wing mirror glass Mk7.5
Post by: rwleigh on 11 February 2023, 20:00
This just happened to my near-side mirror glass this evening, time to test the VW All-in warranty plan I have...
Title: Re: Wing mirror glass Mk7.5
Post by: SRGTD on 11 February 2023, 21:14
This just happened to my near-side mirror glass this evening, time to test the VW All-in warranty plan I have...

The All-In warranty is essentially an insurance product covering sudden mechanical and electrical components so doesn’t provide such wide cover as the original factory warranty. Like other insurance based extended warranty products there are exclusions. There’s a specific exclusion of ‘all bodywork, glass (including heated) and seals’, so I’d expect replacement of a heated door mirror glass to not be covered; check out the All-In warranty terms and conditions at the link below;

https://customer.vwfs.co.uk/content/dam/bluelabel/valid/www-vwfs-co-uk/documents/all-in/volkswagen-allin-warranty-terms-and-conditions.pdf

VW have kindly not numbered the pages, but the relevant exclusion is on the 7th page.

I see from your forum signature that your car has a Revo Stage 1 map; it would be worth noting that the All-In warranty also has a modifications exclusion; exclusion 7 on the eighth page, so that might give VW grounds for declining legitimate claims for electrical or mechanical failures if in their opinion the failure has been caused by the modification.
Title: Re: Wing mirror glass Mk7.5
Post by: dfm on 12 February 2023, 07:04
During the pandemic the glass came away from the adhesive on my in warranty approval used car. On speaking to the dealer I very much got the impression they wouldn't replace it on the spot.

I ended up buying a pattern part and fitting it myself. Very strange driving out a side mirror.
Title: Re: Wing mirror glass Mk7.5
Post by: rwleigh on 12 February 2023, 07:54
This just happened to my near-side mirror glass this evening, time to test the VW All-in warranty plan I have...

The All-In warranty is essentially an insurance product covering sudden mechanical and electrical components so doesn’t provide such wide cover as the original factory warranty. Like other insurance based extended warranty products there are exclusions. There’s a specific exclusion of ‘all bodywork, glass (including heated) and seals’, so I’d expect replacement of a heated door mirror glass to not be covered; check out the All-In warranty terms and conditions at the link below;

https://customer.vwfs.co.uk/content/dam/bluelabel/valid/www-vwfs-co-uk/documents/all-in/volkswagen-allin-warranty-terms-and-conditions.pdf

VW have kindly not numbered the pages, but the relevant exclusion is on the 7th page.

I see from your forum signature that your car has a Revo Stage 1 map; it would be worth noting that the All-In warranty also has a modifications exclusion; exclusion 7 on the eighth page, so that might give VW grounds for declining legitimate claims for electrical or mechanical failures if in their opinion the failure has been caused by the modification.

Thanks for the info and I think you're right, might not be worth trying to claim it. Having looked on eBay I see there are many options for after market glass, anyone recommend one that is a good quality replacement. Or know of another good option like TPS or similar?
Title: Re: Wing mirror glass Mk7.5
Post by: SRGTD on 12 February 2023, 08:28
During the pandemic the glass came away from the adhesive on my in warranty approval used car. On speaking to the dealer I very much got the impression they wouldn't replace it on the spot.

I ended up buying a pattern part and fitting it myself. Very strange driving out a side mirror.

My first car had neither door mirrors nor traditional old-style wing mounted mirrors - the only mirror it had was the interior windscreen mounted rear view mirror :shocked:. That was back in the 1970’s in a 1970 Mini and looking over your shoulder when joining traffic or when pulling away from rest became second nature.
Title: Re: Wing mirror glass Mk7.5
Post by: Watts on 12 February 2023, 09:06
My first car had neither door mirrors nor traditional old-style wing mounted mirrors - the only mirror it had was the interior windscreen mounted rear view mirror :shocked:. That was back in the 1970’s in a 1970 Mini and looking over your shoulder when joining traffic or when pulling away from rest became second nature.

You could see out of older cars much better than modern ones but then you needed to given how bad they were if you had an accident!
Title: Re: Wing mirror glass Mk7.5
Post by: SRGTD on 12 February 2023, 09:46
My first car had neither door mirrors nor traditional old-style wing mounted mirrors - the only mirror it had was the interior windscreen mounted rear view mirror :shocked:. That was back in the 1970’s in a 1970 Mini and looking over your shoulder when joining traffic or when pulling away from rest became second nature.

You could see out of older cars much better than modern ones but then you needed to given how bad they were if you had an accident!

Agree. I wouldn’t wanted to have been in a moderately serious or serious accident in my 1970 British Leyland Mini. Chances of survival would’ve been very low to non-existent.
Title: Re: Wing mirror glass Mk7.5
Post by: Ceefeesh on 13 February 2023, 12:14
In 1979 I crashed a Mini Clubman because of my inexperienced/bad driving. I missed the apex of a bend on a country road and hit a telegraph pole. It could be classed as at least a moderately serious accident. Neither the pole or my car survived. I left the car through the windscreen and landed in a field. A kind man in a Rover SD1 took me to hospital and I avoided bleeding on his cream leather seats. Stitches followed. The windscreen glass worked its way out of me for a long time after! I still have scars from the crash. Safety glass wasn’t what it is now. To add insult to injury I had to pay for the replacement telegraph pole. To misquote Gloria Gaynor, I survived. Maybe I was lucky. Reasons to be cheerful.
Title: Re: Wing mirror glass Mk7.5
Post by: Adam T7 on 13 February 2023, 15:49
Something very similar to me in 1983 in a 1972 Triumph 1500TC, though my ‘hit’ was a lamp post that I also had to pay for.
Title: Re: Wing mirror glass Mk7.5
Post by: rwleigh on 14 February 2023, 20:51
Just to update this thread, i bought a replacement mirror glass from eBay for £12, ordered it on Sunday and it came today. Only took me 5 minutes to fit it and it fits perfectly and looks perfect.  :smiley:
Title: Re: Wing mirror glass Mk7.5
Post by: wigit on 21 February 2023, 15:03
This just happened to my near-side mirror glass this evening, time to test the VW All-in warranty plan I have...

Happened to the driver's side on the R when it decided to let go at 70 when i was 5 miles into a 150 mile round trip, if you go OEM it is £80 given it comes with backing. APS who look after our said that had a fair few due to heated miirrors
Title: Re: Wing mirror glass Mk7.5
Post by: Ceefeesh on 21 February 2023, 15:10
You can buy a complete glass with plastic backing from the Mirror Man UK for about £22 inc posting. I bought one recently. All good and it had the asymmetric outer area. It was delivered in a couple of days.
Title: Re: Wing mirror glass Mk7.5
Post by: rwleigh on 21 February 2023, 16:10
You can buy a complete glass with plastic backing from the Mirror Man UK for about £22 inc posting. I bought one recently. All good and it had the asymmetric outer area. It was delivered in a couple of days.

I bought the complete glass with the heated plastic backing for £12 on eBay.

Heating element works fine
Title: Re: Wing mirror glass Mk7.5
Post by: Finglonga on 22 February 2023, 09:00
My MK7 one fell off and luckily didn't smash. Stuck it back in with Silicone and as good as new. The wife's fell off while driving £10 from Ebay and Silicone again and perfect. Cheap as chips repair and will not fall off due to the hot/cold cycle of the mirror.