GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: Ooosh on 21 March 2022, 16:46
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Probably old news but thought it might be worth posting for info.
Until the end of the month VW have a special offer on their all in one service/breakdown/warranty+MOT scheme. I think it is good value.
For my Clubsport S I have just paid £602.03 to cover:
1 major service
1 minor service
2 MOT's
2 years breakdown cover
2 Years Warranty (£0 Excess!)
https://www.volkswagen.co.uk/en/owners-and-drivers/servicing/service-plans/all-in.html?gclsrc=aw.ds&gclid=CjwKCAjwxOCRBhA8EiwA0X8hi6RMVusqtsNfX5wdoWle6nE9vP4u0GWlR_EwxB5ZPJ6Hjw8OhbySfxoCLhwQAvD_BwE (https://www.volkswagen.co.uk/en/owners-and-drivers/servicing/service-plans/all-in.html?gclsrc=aw.ds&gclid=CjwKCAjwxOCRBhA8EiwA0X8hi6RMVusqtsNfX5wdoWle6nE9vP4u0GWlR_EwxB5ZPJ6Hjw8OhbySfxoCLhwQAvD_BwE)
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My local VW dealer was recommending this to me last week. Had a brief look online but will have a closer look tomorrow
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It's very good value, in fact I'd say it's a no brainer if you can get it for that. Even full price is still worth it imho. Anyone with a performance will pay £652 for 2 services and MOTs :shocked:
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The website still shows £33.45 a month, I just phoned my local VW dealer, the deal at £25.08 a month is valid until 02 May 2022, subject to the inspection check over.
It is an interest free deal 24 x £25.08 0r a one off payment of £602.
Thanks for the heads up Ooosh.
Appraisal booked!
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Interesting! and good timing...
My newly acquired (yesterday) Clubsport 40 came with a service plan from new. Would that be 5 years do you think? Meaning it ends this year. Or has in fact just ending being registered 03/03/17???
The car also has the bulk of a 2 year WarrantyWise warranty on it from the previous owner but I'm keen to get a real warranty anyway. That said, I noticed in the paperwork the previous owner paid almost £800 to upgrade the WarrantyWise warranty. Not had a chance to look in to this yet.
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So my car already has a service plan, with just one minor service left, which isn't due for 6 months. Apparently you cannot take out a new plan when there is already an existing one in place.
I've booked in for the free inspection, to make sure the car qualifies. If it does, I'll treat myself to an early minor service, then take out the plan. Fabulous, thanks OP for bringing this deal to my attention.
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I still have one service left on a plan. The dealer told me that I could keep the unused service in the bag and claim it once the All-In Plan had been fulfilled.
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I still have one service left on a plan. The dealer told me that I could keep the unused service in the bag and claim it once the All-In Plan had been fulfilled.
Did he really? And you have actually taken out the all-in package? or just thinking about it?
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No I've not taken it out. I'm probably only going to keep the Caravelle for another 12 months, so have a service already paid for, which will cover that period and I'll take the risk on the warranty. I have breakdown cover with other vehicles and don't pay for MOT's (Son works at a test centre.)
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No I've not taken it out. I'm probably only going to keep the Caravelle for another 12 months, so have a service already paid for, which will cover that period and I'll take the risk on the warranty. I have breakdown cover with other vehicles and don't pay for MOT's (Son works at a test centre.)
Out of interest, what dealership/group did you speak to? I will try alternative ones perhaps
Cheers for the info - let the fight begin ha ha
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Vertu Hereford
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I still have one service left on a plan. The dealer told me that I could keep the unused service in the bag and claim it once the All-In Plan had been fulfilled.
I’m sure some dealers don’t have a clue when it comes to the service plans. If you’ve currently got a service plan on the car then that doesn’t expire until the last service has been used. So annoying as I took out a service plan that doesn’t expire until March 2023 when my R will be nearly 6 years old. Really hoping they still do this all in plan and I’ll be able to sneak in before the 6 year deadline.
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Someone said this deal is running out on 2nd of May and my warranty is expiring on the 1st.
I have everything booked in end of April to get the car serviced and checked for that plan but as we know I won't be able to buy it untill 2nd when expired.
But then 2nd is the bank holiday so I will miss again.
I wonder do you buy it trough service department or sales because sales are always open open on bank holidays.
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I still have one service left on a plan. The dealer told me that I could keep the unused service in the bag and claim it once the All-In Plan had been fulfilled.
I’m sure some dealers don’t have a clue when it comes to the service plans. If you’ve currently got a service plan on the car then that doesn’t expire until the last service has been used. So annoying as I took out a service plan that doesn’t expire until March 2023 when my R will be nearly 6 years old. Really hoping they still do this all in plan and I’ll be able to sneak in before the 6 year deadline.
I had a 2 year service plan on my car which I had been paying for 11 months. I rang VW finance and explained I wanted to take out the All-in. They let me cancel the plan I had and they gave me a full refund of the 11 payments I had made - I hadn't used either of the services at that point. I then paid for the service and MOT that was due 2 weeks later from the refunded money, then I took out the All-in plan for 2 further years.
They said that if I'd had a service, they would have checked the number of payments I had made to see if it covered the service and, if not, I would have had to pay them enough to cover the service before they cancelled it.
I know the 2 year service plan paperwork says no refunds, but they did for me when I explained I wanted to take the All-in, so worth a try.
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I had a 2 year service plan on my car which I had been paying for 11 months. I rang VW finance and explained I wanted to take out the All-in. They let me cancel the plan I had and they gave me a full refund of the 11 payments I had made - I hadn't used either of the services at that point. I then paid for the service and MOT that was due 2 weeks later from the refunded money, then I took out the All-in plan for 2 further years.
They said that if I'd had a service, they would have checked the number of payments I had made to see if it covered the service and, if not, I would have had to pay them enough to cover the service before they cancelled it.
I know the 2 year service plan paperwork says no refunds, but they did for me when I explained I wanted to take the All-in, so worth a try.
Wow, that sounds so fair I almost don't believe you!! lol
Thanks for the info. Will discuss again at the dealership during my free eligibility check and see what can be done. I will suggest he's wrong based on what I've heard about other dealers. I have two other local dealers I can try if he doesn't play ball.
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Hi Turbo Trev,
I have one too and called VW Finance who also readily agreed to refund me (I paid it all in one lump). I called Monday, but no refund or email cancellation etc yet.
Just out of curiosity, how long did they take for you?
Thanks,
Jason.
I still have one service left on a plan. The dealer told me that I could keep the unused service in the bag and claim it once the All-In Plan had been fulfilled.
I’m sure some dealers don’t have a clue when it comes to the service plans. If you’ve currently got a service plan on the car then that doesn’t expire until the last service has been used. So annoying as I took out a service plan that doesn’t expire until March 2023 when my R will be nearly 6 years old. Really hoping they still do this all in plan and I’ll be able to sneak in before the 6 year deadline.
I had a 2 year service plan on my car which I had been paying for 11 months. I rang VW finance and explained I wanted to take out the All-in. They let me cancel the plan I had and they gave me a full refund of the 11 payments I had made - I hadn't used either of the services at that point. I then paid for the service and MOT that was due 2 weeks later from the refunded money, then I took out the All-in plan for 2 further years.
They said that if I'd had a service, they would have checked the number of payments I had made to see if it covered the service and, if not, I would have had to pay them enough to cover the service before they cancelled it.
I know the 2 year service plan paperwork says no refunds, but they did for me when I explained I wanted to take the All-in, so worth a try.
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CS#303 - I got a letter through the post after about 3/4 days, then the refund followed a couple of days after that. So maybe a week in all.
EDIT. actually thinking about it, maybe the refund happened first (no more than a week), then the letter arrived.
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Just done deal today. Very good too 25% off it’s a no brainer really.
With parts getting very expensive
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Hi Turbo Trev,
Thanks for the reply.. I'll give them a few more days.
Cheers!
Jason.
CS#303 - I got a letter through the post after about 3/4 days, then the refund followed a couple of days after that. So maybe a week in all.
EDIT. actually thinking about it, maybe the refund happened first (no more than a week), then the letter arrived.
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Mine flew through the health check today, although the wait did feel like leaving an animal at the vets!
I signed up for the 2 year stint, I assumed I would keep the car for another 2 years, but the small print suggests you can transfer the package to a new owner if you have paid any outstanding balance of the agreement.
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Mine flew through the health check today, although the wait did feel like leaving an animal at the vets!
I signed up for the 2 year stint, I assumed I would keep the car for another 2 years, but the small print suggests you can transfer the package to a new owner if you have paid any outstanding balance of the agreement.
How long did the health check take?
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Mine flew through the health check today, although the wait did feel like leaving an animal at the vets!
I signed up for the 2 year stint, I assumed I would keep the car for another 2 years, but the small print suggests you can transfer the package to a new owner if you have paid any outstanding balance of the agreement.
How long did the health check take?
About an hour, it was cost free.
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Thanks
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I've had to postpone my health check as the council are repairing the pavement by our road, and asked us not to drive on it for 48 hours. "Leave your car down the road" they said. Nah, you're alright. I'll wait.
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Not sure if I have missed the boat on this if it ends tomorrow, but if not are all dealer doing this?
I followed the link and it shows as the original price.
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Not sure if I have missed the boat on this if it ends tomorrow, but if not are all dealer doing this?
I followed the link and it shows as the original price.
Is it running out tomorrow??? Hope not.
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I think the 25% off runs until 2 May.
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I think the 25% off runs until 2 May.
That’s good. I thought it was the end of this month.
Is this available via all dealers? Will they know what I am on about if I turn up and ask for this?
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What paper work/folder do you get with this service / offer
Just asking as I have got already roadside cover paid last yr. so will need to pro rata it
Will I get new card for new roadside cover AA
Thanks
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I think the 25% off runs until 2 May.
That’s good. I thought it was the end of this month.
Is this available via all dealers? Will they know what I am on about if I turn up and ask for this?
Yes, as far I'm aware it's available through all dealers and the service dept. should know all about it.
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What paper work/folder do you get with this service / offer
Just asking as I have got already roadside cover paid last yr. so will need to pro rata it
Will I get new card for new roadside cover AA
Thanks
I was emailed 5 documents, including ones on warranty, roadside assistance and servicing. All the info you need is contained in the documents, including numbers to ring.
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Hoping they have this same offer next year. Only just had my service and I have another remaining on the service plan. If timing is right I'll be able to sneak in under the 6 years old rule.
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I think the 25% off runs until 2 May.
That’s good. I thought it was the end of this month.
Is this available via all dealers? Will they know what I am on about if I turn up and ask for this?
Yes, as far I'm aware it's available through all dealers and the service dept. should know all about it.
Thanks, will call them up.
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What paper work/folder do you get with this service / offer
Just asking as I have got already roadside cover paid last yr. so will need to pro rata it
Will I get new card for new roadside cover AA
Thanks
I was emailed 5 documents, including ones on warranty, roadside assistance and servicing. All the info you need is contained in the documents, including numbers to ring.
Thanks just got 5 attachments, just one thing. Have you been sent a card for roadside assistance
Cheers
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I don't think there is a card for roadside, on the PDf under roadside terms, it gives an 0800 and a mobile number to call, making it clear to call these numbers rather than arrange your own recovery.
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Just been told I need front diff oil change in order to qualify. Only £99 so if that's the case then that's the case.
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I’m obviously grateful to the forum for informing me of this deal and indeed of the standard deal.
But what puzzles me is why my dealer doesn’t inform me of these things themselves.
Does anyone get offers and updates direct from VW? I never have done despite owning 5 of the things in a straight row!
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I’m obviously grateful to the forum for informing me of this deal and indeed of the standard deal.
But what puzzles me is why my dealer doesn’t inform me of these things themselves.
Does anyone get offers and updates direct from VW? I never have done despite owning 5 of the things in a straight row!
I’ve never received anything from VW I’d consider to be useful; I get the occasional email on new models that are about to launch, and my dealer usually sends me a service or MOT reminder after my car’s just been serviced / MOT’d :grin:.
I do visit the VW website periodically, and by regularly catching up on the various forums I’m a member on, I do usually manage to find out about useful things like the All-in product.
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Just been told I need front diff oil change in order to qualify. Only £99 so if that's the case then that's the case.
Yes had to do same. , guess it needs doing anyway
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Took advantage of this deal today. Had to have brake fluid changed and an air con service (£149) but well worth £25 a month. That’s both our golfs on it now.
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Just been told I need front diff oil change in order to qualify. Only £99 so if that's the case then that's the case.
Got mine done in January at my local VW dealer - see what I was charged !! :shocked: :shocked:
(https://i.postimg.cc/d14bGrL4/7-C369794-5733-4-E7-F-BD14-B47070-DA6370.jpg) (https://postimg.cc/zbH2rLwg)
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Oh man, cracked radiator housing or something, causing a slight coolant leak. £800 to fix. Long.
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Just booked mine in for the health check, already been advised it needs brake fluid and AC service
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Good news, Warranty Wise are picking up the tab for the £841 cracked thermostat housing. Being done as we speak. Then I can sign up for the all-in plan, though to be fair, Warranty Wise have been great!!
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Just booked mine in for the health check, already been advised it needs brake fluid and AC service
And that's me signed up, no further advisories other than the brake fluid and AC. Service booked in for next week.
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My car turned 3 yesterday so signed up today.
The check was done last week when the car was still in warranty.
The deal has been extended until the 6th so for £600 I couldn't wait to get this plan and have some peace of mind for the next 2 years.
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My car turned 3 yesterday so signed up today.
The check was done last week when the car was still in warranty.
The deal has been extended until the 6th so for £600 I couldn't wait to get this deal and have some peace of mind for the next 2 years.
Excellent work. I'm thrilled to have this in place, even though Warranty Wise proved to actually be really good!
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Had my second service last week and mentioned to service advisor that VW don't appear to have a service plan for cars that are between 2 and 3 years old. She gave me a servicing offer of £496 for 3rd and 4th service and also two half price MOTs. Individual price is somewhere in the region of £720 if paid separately. Anyone see anything that doesn't look right that I've glaringly missed 😀
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Had my second service last week and mentioned to service advisor that VW don't appear to have a service plan for cars that are between 2 and 3 years old. She gave me a servicing offer of £496 for 3rd and 4th service and also two half price MOTs. Individual price is somewhere in the region of £720 if paid separately. Anyone see anything that doesn't look right that I've glaringly missed 😀
If you just want the services, then VW do have a service plan covering two services for vehicles over one year old for £496.45 or 24 monthly payments of £20.69 (see screen shot below), which is the same price you’ve been quoted with the two half price MOT’s. Did the £496 quoted by the service advisor include the cost of the MOT’s or would they be chargeable at half price when the MOT’s are actually carried out? If they’re included in the £496, then it sounds like a fairly good deal.
https://www.volkswagen.co.uk/en/owners-and-drivers/servicing/service-plans/buy-a-service-plan.html
(https://i.postimg.cc/jjrbNjCZ/63-CC6263-3-C6-B-4355-9445-7-AEC1-F2-D2-B99.jpg) (https://postimg.cc/k2wzPqQb)
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Need to check about the MOTs 👍
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I did that with this and my last car but this time that didn't give me the half price MoTs. Still think it's worth it though. Interest free and cheaper, what's not to like!
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Took out the all-in at a reduced special offer of £25 per month last year.... glad I did...
I took my 68 reg GTI to the dealer today after spotting a major oil leak under the engine. Just had the report back.... the gearbox needs to be removed, which costs £480 in labour and they think the rear crank seal has failed (does anyone know whether this is covered by VW warranty?). Also spotted coolant on the engine sump, which is possibly the thermostat housing (anyone know if this is covered?).
The service manager told me 'now you have to play a game of roulette... if the gearbox is taken out and it is covered by warranty, all good. But if any part is not covered, I am eligible to pay the full repair costs and £480 labour.... Something about that doesn't seem correct to me! Why should I be 'playing a game of roulette!?'....
Anyone had similar issues?
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What's the point of 'all-in' if you have major issues and the "service manager" immediately thinks you are 'all-out'?
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Just used my 2nd service of my service plan & extended warranty comes to an end in August.
Same deal now £802.
5 year old GTI, still a good deal imho.
Buys the looks of it may need AC service.
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My 2 year plan comes up for renewal in November and I was considering the 'all-in' plan, shall wait to see how Meister gets on.
If that goes well here's hoping for a Black Friday Offer!!
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My 2 year plan comes up for renewal in November and I was considering the 'all-in' plan, shall wait to see how Meister gets on.
If that goes well here's hoping for a Black Friday Offer!!
Same. Car turns 5 in November and my extended warranty and service plan runs out then. I've never had the AC or front diff serviced so I hope they don't ping me for that.
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I’m obviously grateful to the forum for informing me of this deal and indeed of the standard deal.
But what puzzles me is why my dealer doesn’t inform me of these things themselves.
Does anyone get offers and updates direct from VW? I never have done despite owning 5 of the things in a straight row!
Just seen this thread and comments. My local VW dealer in W Sussex rang me yesterday about the all-in deal. Mine's 3 in September, so will miss the current £29.99pm, as it will be approx £34 then, but still seems to be a good deal
They've also invited me to free golf lessons and I've been invited to play in a pro-am tournament in September. Obviously helps if you're a golfer!
They've also price matched the £39 MOT from my local indie.
However, they won't help out with the rust on my rear hubs, which AutoExpress said was a recall item for 7.5s, in an article in June.
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Any more details on this 'recall' as it's not something my garage has mentioned? I haven't had any communication from my garage about any offers and I finish paying for my 'black Friday' service plan in November so hopefully something similar will pop up to sign-up to (I already have road assist and an extended warranty which I bought at the same time as the car).
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Be surprised if rusty hubs is a recall. All the cars I have had have started to rust. Wet and dry paper and repaint with a colour of choice either spray with a little care or small brush. Usually lasts 2 or 3 years.
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Any more details on this 'recall' as it's not something my garage has mentioned? I haven't had any communication from my garage about any offers and I finish paying for my 'black Friday' service plan in November so hopefully something similar will pop up to sign-up to (I already have road assist and an extended warranty which I bought at the same time as the car).
This is from an AutoExpress email article i received 24 May regarding the MK8, but then it went on to discuss the 7.5
The facelifted Golf Mk7, known as the Mk7.5, has been recalled five times so far by Volkswagen, but the Golf Mk8 has yet to be recalled for anything, which is encouraging. The problems that have cropped up for the Golf Mk7.5 include poorly made rear wheel hubs, incorrect brake discs fitted on the production line, unsecure front head restraints and poorly made rear head restraint mountings. The most recent recall was issued in June 2020 because of glitches with the e-call system, but so far the Golf Mk8 has a clean bill of health.
My local service manager is avoiding my emails/calls and I can't get a response from AE regarding this, so VW will probably not help out. When i mentioned it before to my dealer, they said purchase new rear discs, as it's all one unit
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This is from an AutoExpress email article i received 24 May regarding the MK8, but then it went on to discuss the 7.5
The facelifted Golf Mk7, known as the Mk7.5, has been recalled five times so far by Volkswagen, but the Golf Mk8 has yet to be recalled for anything, which is encouraging. The problems that have cropped up for the Golf Mk7.5 include poorly made rear wheel hubs, incorrect brake discs fitted on the production line, unsecure front head restraints and poorly made rear head restraint mountings. The most recent recall was issued in June 2020 because of glitches with the e-call system, but so far the Golf Mk8 has a clean bill of health.
My local service manager is avoiding my emails/calls and I can't get a response from AE regarding this, so VW will probably not help out. When i mentioned it before to my dealer, they said purchase new rear discs, as it's all one unit
According to gov.uk website, there appears to be only one safety recall on the mk7 Golf relating to the rear hub assemblies and it was wheel bearing related back in 2017 - see screenshot below. There are other safety recalls listed over the life of the mk7 / mk7.5 Golf but I couldn’t see any others that relate to the rear hubs.
The part of the ‘hub’ that corrodes that can be seen is the centre section of the brake disc rather the hub itself. Brake discs are usually made from cast iron, so if they have minimal protection applied when they’re manufactured, then they’ll corrode. It doesn’t just affect VW; it’ll be fairly common with other car manufacturers too.
It’s been discussed many times over the years on the forum and as @joe6 has suggested, removing the wheels, rubbing down the centre section and painting it (a couple of coats of something like Hammerite) should give 2-3 (or more) years of protection.
(https://i.postimg.cc/0QLqxtX5/5-B17-F9-C5-09-CD-403-C-B781-BA7-FF14-D6568.png) (https://postimg.cc/r0CHN9L7)
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Any more details on this 'recall' as it's not something my garage has mentioned? I haven't had any communication from my garage about any offers and I finish paying for my 'black Friday' service plan in November so hopefully something similar will pop up to sign-up to (I already have road assist and an extended warranty which I bought at the same time as the car).
This is from an AutoExpress email article i received 24 May regarding the MK8, but then it went on to discuss the 7.5
The facelifted Golf Mk7, known as the Mk7.5, has been recalled five times so far by Volkswagen, but the Golf Mk8 has yet to be recalled for anything, which is encouraging. The problems that have cropped up for the Golf Mk7.5 include poorly made rear wheel hubs, incorrect brake discs fitted on the production line, unsecure front head restraints and poorly made rear head restraint mountings. The most recent recall was issued in June 2020 because of glitches with the e-call system, but so far the Golf Mk8 has a clean bill of health.
My local service manager is avoiding my emails/calls and I can't get a response from AE regarding this, so VW will probably not help out. When i mentioned it before to my dealer, they said purchase new rear discs, as it's all one unit
Just looked up recall info. As you say 5 recalls for the mk7.5. These include poorly built rear axles, incorrectly fitted brake discs on the production line, unsafe front guards?, and rear end racks? with the latest recall in June 2020 for sos button as you mention. You can go onto the vw website recall section and put in your vin to see if there are outstanding recalls for you. Sorry USA vw website for the check it seems and not sure if the recalls are also USA only?
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Just looked up recall info. As you say 5 recalls for the mk7.5. These include poorly built rear axles, incorrectly fitted brake discs on the production line, unsafe front guards?, and rear end racks? with the latest recall in June 2020 for sos button as you mention. You can go onto the vw website recall section and put in your vin to see if there are outstanding recalls for you. Sorry USA vw website for the check it seems and not sure if the recalls are also USA only?
Mk7 / mk7.5 Golfs for the North American market were built in VW’s Puebla plant in Mexico and not Wolfsburg. So it’s possible the recalls may have been USA only, if parts / components used by Puebla are sourced from different suppliers to those used by VW’s Wolfsburg plant in Germany.
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So for my 2019 car should I have been contacted about any UK recalls?
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So for my 2019 car should I have been contacted about any UK recalls?
Safety recalls, yes. Safety recalls are governed by the VOSA and owners will receive an official communication through the post, providing them with details of the safety recall and what steps need to be taken.
VW also refer to some service actions as recalls; these aren’t safety recalls - they might be such things as software updates to rectify non-safety related issues, and these service actions are normally dealt with when an owner’s car is next at a dealership for servicing work. As part of the service procedure, I think the dealership should automatically check for outstanding service actions and apply them to the vehicle.
Vehicles serviced and maintained by an independent VW specialist may not get service updates applied, as the indie specialist may not have access to the updates.
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I second SRGTD comments about main dealerships and service recalls. However, personal experience has shown that they are not always up to speed with updates. I had a fault that the dealership thought required a sensor replacement which they completed and the fault returned within a few days. A vw roadside recovery guy who came out for a different fault identified there was a tpi out for the original fault and a software update was actually needed which he did. These vw recovery guys seem to be really good.
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Car has now been in main dealership for 25 hours.... They were taking the gearbox out to source a leak (probably the rear main crank seal). They were very coy about whether the all-in warranty would cover this and stated they would update me... In my view it is non-negotiable, as the all-in warranty covers 'ALL mechanical components'.
I have literally heard nothing from said dealership 25 hours later and counting... Why are dealerships so utterly appalling at communication!?
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Car has now been in main dealership for 25 hours.... They were taking the gearbox out to source a leak (probably the rear main crank seal). They were very coy about whether the all-in warranty would cover this and stated they would update me... In my view it is non-negotiable, as the all-in warranty covers 'ALL mechanical components'.
I have literally heard nothing from said dealership 25 hours later and counting... Why are dealerships so utterly appalling at communication!?
Yes, the All In warranty does state it covers all electrical and mechanical factory fitted components against electrical and mechanical failure. However………….don’t be surprised if the dealership or VW point to the ‘what is not covered’ section of the warranty which has an exclusion of bodywork including seals. I would argue that as seals have been included with bodywork, then the intention is to exclude bodywork-related seals such as door and window seals and not mechanical-related seals such as the main crank seal.
Also, under the ‘Meaning of words’ section, electrical or mechanical failure is defined as ’the sudden and unexpected failure of a component which is covered by this Warranty and which needs immediate repair or replacement’. The dealer or VW might argue a leaking seal happens gradually over time and isn’t a sudden event. I doubt it could be proved with absolute certainty that the seal has been leaking gradually over a prolonged period - if it had, then shouldn’t it have been picked up by the dealership when they carried out the eligibility check (presumably done recently?) for the All In warranty product.
Hope it’s all covered and it’s just a case of the dealer carrying out the repairs. Please provide an update when you hear back from the dealer.
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Car has now been in main dealership for 25 hours.... They were taking the gearbox out to source a leak (probably the rear main crank seal). They were very coy about whether the all-in warranty would cover this and stated they would update me... In my view it is non-negotiable, as the all-in warranty covers 'ALL mechanical components'.
I have literally heard nothing from said dealership 25 hours later and counting... Why are dealerships so utterly appalling at communication!?
Yes, the All In warranty does state it covers all electrical and mechanical factory fitted components against electrical and mechanical failure. However………….don’t be surprised if the dealership or VW point to the ‘what is not covered’ section of the warranty which has an exclusion of bodywork including seals. I would argue that as seals have been included with bodywork, then the intention is to exclude bodywork-related seals such as door and window seals and not mechanical-related seals such as the main crank seal.
Also, under the ‘Meaning of words’ section, electrical or mechanical failure is defined as ’the sudden and unexpected failure of a component which is covered by this Warranty and which needs immediate repair or replacement’. The dealer or VW might argue a leaking seal happens gradually over time and isn’t a sudden event. I doubt it could be proved with absolute certainty that the seal has been leaking gradually over a prolonged period - if it had, then shouldn’t it have been picked up by the dealership when they carried out the eligibility check (presumably done recently?) for the All In warranty product.
Hope it’s all covered and it’s just a case of the dealer carrying out the repairs. Please provide an update when you hear back from the dealer.
Thanks for this and finally received a response from the dealership... The rear main crank seal needs replacing and thankfully this is covered under the VW all-in warranty. I am so relieved! As is my wallet, or not as the case stands ;)
Hopefully this may prove useful to others in similar positions. I cannot recommend the all-in warranty enough!! And I only pay £25 per month too! Will get my car back tomorrow close of play.
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Good result. Pleased for you. Provides some confidence that the warranty is worthwhile. Did they have to replace the clutch assembly because of oil contamination as well?
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Thanks for this and finally received a response from the dealership... The rear main crank seal needs replacing and thankfully this is covered under the VW all-in warranty. I am so relieved! As is my wallet, or not as the case stands ;)
Hopefully this may prove useful to others in similar positions. I cannot recommend the all-in warranty enough!! And I only pay £25 per month too! Will get my car back tomorrow close of play.
Good to hear it was a positive outcome - as it should have been! :smiley:
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I’m obviously grateful to the forum for informing me of this deal and indeed of the standard deal.
But what puzzles me is why my dealer doesn’t inform me of these things themselves.
Does anyone get offers and updates direct from VW? I never have done despite owning 5 of the things in a straight row!
Just seen this thread and comments. My local VW dealer in W Sussex rang me yesterday about the all-in deal. Mine's 3 in September, so will miss the current £29.99pm, as it will be approx £34 then, but still seems to be a good deal
They've also invited me to free golf lessons and I've been invited to play in a pro-am tournament in September. Obviously helps if you're a golfer!
So, an update re the All in offer. My dealer is still advising on their website, all-in plan is £33.45pm, but VW website advises £29.99? Dealer wasn't going to budge on price, so today I contacted VW via live chat. They're going to contact the dealer to ensure I get the lower price deal, which, btw, has been extended now until 31 September.
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I’m obviously grateful to the forum for informing me of this deal and indeed of the standard deal.
But what puzzles me is why my dealer doesn’t inform me of these things themselves.
Does anyone get offers and updates direct from VW? I never have done despite owning 5 of the things in a straight row!
So, an update re the All in offer. My dealer is still advising on their website, all-in plan is £33.45pm, but VW website advises £29.99? Dealer wasn't going to budge on price, so today I contacted VW via live chat. They're going to contact the dealer to ensure I get the lower price deal, which, btw, has been extended now until 31 September.
If you go for it, I would get in before the 31st September if I was you! :)
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Not sure if i'm reading it correctly but think All in has dropped to 29.99 at the moment.
https://www.volkswagen.co.uk/en/owners-and-drivers/servicing/service-plans/all-in.html?adlt=strict
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I cannot recommend the all in deal enough... especially as I am increasingly not convinced about VW's build quality.
At 30,000 miles on a 68 reg GTI I had to have my rear main seal replaced (done under the all in warranty).
Now when I turn, especially at slow speeds there is a horrendous creaking sound from the front nearside wheel area. The garage stated it is the ball joint or similar (can't remember), but stated it 'needs to get worse' for them to address it.
I find that a very odd statement, as they are acknowledging it needs doing but are refusing to do it now! Cannot for the life of me work that out. I am fast losing faith in VW products (which is a shame as I don't want anything other than a VW!)
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Price is still being shown as £29.99 on the VW web site so it looks like they've extended the deal. Mine is in for service in a couple of weeks so I'm going to see if they can do the inspection/eligibility check at the same time.
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Is £29.99 the lowest it has been? Recall it was on offer during Black Friday but can’t remember how much.
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I pay £25/ month, got it last year as you say in the Black Friday deals
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I am also paying £25.08 amonth from April this year.
I wouldn't be surprised if they put the price back uo to £29, just so they can reduce it for "black friday" or another promotion, it seems the way of marketing and consumerism these days?
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I may wait a few weeks to see if it comes on offer again
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Me too, i'm waiting for the Black Friday 'Deal' fingers crossed, current warranty and service plan run out early Nov.
Having the eligibility check done first week in Nov at next service.
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hmmmmm not long taken it out for my partners GTI PP and it worked out at 29.99 a month. Still seems over all a decent deal I think.
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Does anyone know how long the post-inspection offer remains open for or do you have to buy as soon as the dealer signs off your “pass”?
(My existing annual warranty, roadside recovery and indeed MOT expire on 1/3/23 and I don’t want to cancel too early and lose some value. On the other hand my next service, already paid for by the second service of my existing Service Plan, is due in early Jan 23 and I would prefer the All In inspection to be done at the same time for convenience.)
It’s a question of timing!
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Oh, and by the way, VW UK website assistant was unable to tell me today and I can’t find T&Cs on the website links. Does anyone have the All In T&Cs available?
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Oh, and by the way, VW UK website assistant was unable to tell me today and I can’t find T&Cs on the website links. Does anyone have the All In T&Cs available?
You can access them here;
https://customer.vwfs.co.uk/service-plans/all-in.html
Once you’ve opened the link, scroll down the webpage to ‘Important Documents’. Click on ‘Volkswagen’ and select the third document - ‘Volkswagen Warranty - Terms and Conditions’.
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Does anybody know what 6 years means?
My R's 6th birthday is on the 27 March 2023 and I have one remaining service on my current service plan. What I was therefore thinking (if the offer is still around by then) is to get it serviced a few weeks before that date and get the eligibility check and then take out the All In Plan so that'd then take it up to its 8th year. Have no plans on selling it before then. Still feels as good as new :smiley:
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Passed the eligibility check today. They didn't mention the front diff which I've never had serviced. They did their usual upsell attempt for the aircon service, but they didn't make it a requirement for all-in so I turned it down for the third year running. Was still blowing ice cold during the heatwave so I don't see the point.
Does anyone know how long the post-inspection offer remains open for or do you have to buy as soon as the dealer signs off your “pass”?
(My existing annual warranty, roadside recovery and indeed MOT expire on 1/3/23 and I don’t want to cancel too early and lose some value. On the other hand my next service, already paid for by the second service of my existing Service Plan, is due in early Jan 23 and I would prefer the All In inspection to be done at the same time for convenience.)
It’s a question of timing!
Dealer told me today that the eligibility check is valid for 7 days. I had to cancel the 14 days I had left on my extended warranty to activate All-in as you're not allowed to have two warranties running at once. They gave me a free MOT as compensation which is more than fair.
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My service plan runs out shortly as does my extended warranty.
Thinking of going for the all-in this time around. I'm due a cam belt change soon though and VW's website price of £789 is ridiculous.
Does anyone have any experience of taking out the all-in or the eligibility inspection having had work done outside the VW dealer network?
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Does anybody know what 6 years means?
It is up to 6 years old at point of activation.
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My service plan runs out shortly as does my extended warranty.
Thinking of going for the all-in this time around. I'm due a cam belt change soon though and VW's website price of £789 is ridiculous.
Does anyone have any experience of taking out the all-in or the eligibility inspection having had work done outside the VW dealer network?
Sorry, don’t know the answer in that my car hasn’t had work done outside VW but can say my service advisor booked mine today without any check. Car has only been serviced this week, and he did mention that there isn’t a requirement for an eligibility check at present.
I’d just give them a ring and ask
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My service plan runs out shortly as does my extended warranty.
Thinking of going for the all-in this time around. I'm due a cam belt change soon though and VW's website price of £789 is ridiculous.
Does anyone have any experience of taking out the all-in or the eligibility inspection having had work done outside the VW dealer network?
Sorry, don’t know the answer in that my car hasn’t had work done outside VW but can say my service advisor booked mine today without any check. Car has only been serviced this week, and he did mention that there isn’t a requirement for an eligibility check at present.
I’d just give them a ring and ask
Thanks for the reply.
I'll give them a call in the week and see what they say.
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I booked my car in for a serivce under the "all in plan", at the dealership where I had the inspection and took the plan out.
The car requires the "major service" and an MOT. Firstly I mentioned the car is 6 month into the all in plan and as yet has not had a service under the plan. I was offered a 1/2 price Mot and told I would have to pay for the plugs outside of the service plan?
I pointed out the spark plug change is included under a VW major service schedule as are the 2 Mot tests under the all in plan, also that I was happy to get VW Milton Keynes to call them to confirm?
All agreed in the end, but why is it so much hassle being a VW customer?
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Are plugs included in a major service under a regular service plan or just the all-in plan?
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Plugs are included in the major under a normal service plan as well.
The plugs are the main thing that makes it a major, other than a few filter changes.
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Ok so I've just bought the regular SP at £15.50 pm but I've checked the 'included and excluded' items on both types of SP's and plugs are mysteriously not mentioned on either, air and pollen filters but nothing on plugs.
What year are plugs due? My next service in March 2023 will be year four.
Any links to where plugs are mentioned so I can use this if needed.
Don't plugs fall into the same category as brake fluid changes and charged as an extra?
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Plugs should be done at 4 years or 40k, whichever is first-
https://www.shopdap.com/blog/post/service-schedule-for-mk7-5-gti-2018-2019.html
Mine were done on my recent (4th year) service- and was covered by my service plan.
I don’t think plugs are done at every major service- which may be why they aren’t specified on the list of items included on the service plan.
It shouldn’t be an additional cost as it is a part of the regular service schedule
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https://www.volkswagen.co.uk/en/owners-and-drivers/servicing/pricing-for-cars-over-3.html
(https://i.postimg.cc/KYqMsz8Z/Smart-Select-20221115-074323-Chrome.jpg) (https://postimg.cc/v1nT4Gnj)
So I was slightly wrong - they are included in a major "if required".
VW changed my spark plugs at about 23,000 miles, 4 years, under a service plan, presumably in line with Yusee's link above
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Cool that's very helpful.... I'm hoping they do it without any issue but like most things I don't find out what's been done until the point I pick up my car which for is usually right at the end of the day near closing, so no chance of them just doing a quick change while the techs are still onsite. It seems at my local as I'm on a SP (and not paying up front) they don't provide an itemised invoice to go through the work done.
If I ask what will be changed I usually get the 'well we plug it and the car tells us what needs doing'!
I think I'm going to have to make a point of asking.
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My GTI PP had a major service last week (under the All-in service plan) and the spark plugs were not changed. Correct me if I'm wrong, but I thought they were only replaced if deemed necessary / required to do so; not a mandatory requirement ? (I previously posted under the "Clutch pedal stuck to the floor thread").
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My GTI PP had a major service last week (under the All-in service plan) and the spark plugs were not changed. Correct me if I'm wrong, but I thought they were only replaced if deemed necessary / required to do so; not a mandatory requirement ? (I previously posted under the "Clutch pedal stuck to the floor thread").
Yes, only changed if necessary.
Changed at 4 years or 40k miles, whichever is first- according to the shopdap website.
Ask your dealer to explain if you’re not happy
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You'll need to take out the 2 year service plan to benefit from the offer.
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You can take out the plan and then book the services when they are required.
If you take out the plan now you shouldn't be charged for the next two services as long as it is booked in at an official VW retailer. Although it won't hurt to mention that you have a service plan before they carry out the work.
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My dealer, one of the biggest independents in Scotland and established 70 years ago, never ever writes to me or otherwise communicates on VW offers and never recommends offers or plans to me when I am present in person. But they e mail me to confirm appointment when I book a service.
I only find out about VW offers by reading this forum.
I have been a VW customer of this dealer for 12 years. I find it bizarre they can talk about their high quality service and relationships and continually fail to communicate with customers.
I use them exclusively for servicing but have never bought a car from them, ( too expensive and not hungry).
Maybe that’s why they don’t love me??
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Actually, I think my dealer has worked out they can easily fill their service bays with uninformed full price customers. So no need to recommend special offers. Why would you?
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Does it make a difference to dealers if you have a service plan or not? I thought they would just claim the amount from Vwfs?
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Who knows but an individual services costs more than an identical service plan one so who pockets the difference if there is no service plan? Must be the dealer.
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Does it make a difference to dealers if you have a service plan or not?
Probably not, although the service plan keeps the car within VW’s dealership network, so ties the customer to VW for routine servicing (and maybe for other maintenance work too), and helps to keep the workshop and workshop staff fully occupied.
I dare say that VW may have also carried out research that shows customers whose cars are serviced / maintained within the dealership network may also be more likely to consider buying another VW when the time comes to change their existing car. Assuming this to be the case, then there will be longer term benefits for VW and its dealers.
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My car received its first major service today (at 4 years - 22000 miles) under a VW service plan.
On dropping the car off i asked whether the service would include new spark plugs and was told a major service including new plugs should be carried out at 40,000 miles or 4 years whichever comes first and so yes they would be fitting new plugs.
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That's good to know as a real experience under a service plan, just hope all of the dealers are the same.
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Does anyone know if you can clear the balance owed on a service plan? Using my 2nd credit and don't qualify for the all-in-service plan due to exhaust modification, and my current isn't set to finish until March.
Not a big issue, but would rather start a new one after it's service and you can't have two active at the same time on one car bizarrely.
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Does anyone know if you can clear the balance owed on a service plan? Using my 2nd credit and don't qualify for the all-in-service plan due to exhaust modification, and my current isn't set to finish until March.
Not a big issue, but would rather start a new one after it's service and you can't have two active at the same time on one car bizarrely.
Yes you can, just call VW finance, number is on your statement, and they are fine for you paying it off in one go.