Hi guys,
I'm sure this has been discussed elsewhere a few times, but its hard to find recent info.
I collected my new CS today. Loving it. Except the infotainment setup is threatening to kill my buzz
No matter what I try, I just can't get the "Primary user" thing to work. I've setup the WeConnect app on my phone, I've added the car in the app. All good so far, that part looks fine. Then I go to the car, into the Users menu. I've set the privacy to the least strict (can't remember the term, but least restrictive) and I've got the white globe indicator.
Then I try to add myself as a user. I enter my email and password and tap "Login". I get a spinner for ~20 seconds (Loading settings...) and eventually I get an error - "Sorry, unable to load settings".
I've tried numerous things, factory resetted the infotainment, removed and re-added the car on the phone app, but same result every time. I called VW's support (who actually operate 24-7) and they just went through the same steps, factory reset, etc, but no fix. They tell me they will "escalate it" with their tech support team. Hmmm!
I've also tried connecting the car to my home WiFi, which the car can see with full bars signal, but when I enter my WiFi password, I get an error there too. Can't connect to WiFi!
I also see error notifications for the car failing to download the user manual?? Anyone else seen that one? I had an alert for a software update too, which I clicked on and it seemed to apply an update relatively quickly with no error.
Do I really have to go back to the dealers already or is there any other magic solution that anyone else with these issues has found?
I'm hoping its just a software glitch and nothing more serious than that.