GolfGTIforum.co.uk
Model specific boards => Golf mk8 => Topic started by: JoeGTI on 22 September 2021, 22:49
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Hi guys,
I'm sure this has been discussed elsewhere a few times, but its hard to find recent info.
I collected my new CS today. Loving it. Except the infotainment setup is threatening to kill my buzz :angry:
No matter what I try, I just can't get the "Primary user" thing to work. I've setup the WeConnect app on my phone, I've added the car in the app. All good so far, that part looks fine. Then I go to the car, into the Users menu. I've set the privacy to the least strict (can't remember the term, but least restrictive) and I've got the white globe indicator.
Then I try to add myself as a user. I enter my email and password and tap "Login". I get a spinner for ~20 seconds (Loading settings...) and eventually I get an error - "Sorry, unable to load settings".
I've tried numerous things, factory resetted the infotainment, removed and re-added the car on the phone app, but same result every time. I called VW's support (who actually operate 24-7) and they just went through the same steps, factory reset, etc, but no fix. They tell me they will "escalate it" with their tech support team. Hmmm!
I've also tried connecting the car to my home WiFi, which the car can see with full bars signal, but when I enter my WiFi password, I get an error there too. Can't connect to WiFi!
I also see error notifications for the car failing to download the user manual?? Anyone else seen that one? I had an alert for a software update too, which I clicked on and it seemed to apply an update relatively quickly with no error.
Do I really have to go back to the dealers already or is there any other magic solution that anyone else with these issues has found?
I'm hoping its just a software glitch and nothing more serious than that.
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It’s pants anyway, wouldn’t be concerned
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I had the same issue when I picked mine up. I tried the recommended methods and nothing would work. If you search back through my posts in March, you should find the saga. I eventually resorted to doing a factory reset of the Infotainment unit and tried again, which worked first time.
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I had the same issue when I picked mine up. I tried the recommended methods and nothing would work. If you search back through my posts in March, you should find the saga. I eventually resorted to doing a factory reset of the Infotainment unit and tried again, which worked first time.
Thanks Brocky, I think i did see your posts when trying to search. I have tried a factory reset both via the menus and by pressing and holding the power button for 10 seconds. It didn’t help.
I did the former (via menus) while on a call with customer services and he suggested the reset “didn’t work” as he couldn’t see things resetting on his end. Honestly I don’t think they know anymore than anyone on here.
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It drove me mad too!
It has to use their mobile data connection which is a cheap arse service that goes wrong every time.
I had to drive to a location I knew had super strong mobile signal and try again after having deleted and recreated my car from my vw Web account....
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I'm sorry to hear about your trouble Joe. I've had the occasional grey globe problem, but I think that's par for the course so I count myself lucky. VW are doing themselves no favours at all with their Mk* software and their are bound to be some die-hard GTi fans who will never buy one again.
I can't understand why VW allow anybody other than the primary user to switch off the car location search. If it was only an option for the primary user it would add a valued anti-theft dimension but VW think it's OK for a thief to switch on the ignition, log in as a "Guest" and remove the tracking option. It's a complete balls up, for the majority of users who love their cars (software aside) and don't want them stolen. <Rant over> :angry:
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Thanks guys.
Hmm, the mobile signal sounds like a possible theory, as its generally not great at my house. But then again it didn't work in the dealers showroom either and I'm sure their signal is OK.
And I definitely do have a data connection (even if it is flakey / weak) - e.g. I tried the approach of registering a new ID via the infotainment and the registration part of it worked, which proves that there is a data connection. I just hit the same "failed to load settings" error again after that point.
Its annoying cos I'm otherwise delighted with the car. And its probably me too being fussy as I bet lots of owners never bother with this poxy weConnect thing at all. I'd just like it to work!!
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I'm sorry to hear about your trouble Joe. I've had the occasional grey globe problem, but I think that's par for the course so I count myself lucky. VW are doing themselves no favours at all with their Mk* software and their are bound to be some die-hard GTi fans who will never buy one again.
I can't understand why VW allow anybody other than the primary user to switch off the car location search. If it was only an option for the primary user it would add a valued anti-theft dimension but VW think it's OK for a thief to switch on the ignition, log in as a "Guest" and remove the tracking option. It's a complete balls up, for the majority of users who love their cars (software aside) and don't want them stolen. <Rant over> :angry:
Valid rant for me what a bonkers situation this is, wonder which lunatic signed off on that!!!
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I have exactly the same problem, had my GTI since March and never been able to register myself as the primary user, just really annoying. I’ve tried absolutely everything but no luck. We Connect has me as a guest user on my phone but in the car I’m a user in my own name, not a guest. No idea what sort of user I’m supposed to be. More or less given up on the We Connect thing now, is it worth the hassle?
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I have exactly the same problem, had my GTI since March and never been able to register myself as the primary user, just really annoying. I’ve tried absolutely everything but no luck. We Connect has me as a guest user on my phone but in the car I’m a user in my own name, not a guest. No idea what sort of user I’m supposed to be. More or less given up on the We Connect thing now, is it worth the hassle?
Yes it definitely is. Until I got it sorted I was getting warnings/notifications every time I started the car that would never go away. It was always losing my settings too and there are a whole bunch of features in the car that aren't enabled until you set up a primary user.
I would suggest you contact the WeConnect helpline, they did sort it for me after a few emails/calls.
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Hi Joe GTI
I’m attempting to contact the support line but in the meantime can you give me a clue as to what the problem was and how it was sorted? Cheers
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This was the last email they sent me and following these exact instructions worked for me. Note I had tried variations of the same procedure several times before this and it never worked. Me thinks they reset something on their side and hey presto, the procedure I had followed 20 times previously just worked:
From the information relayed to our systems, your vehicle seems to be communicating with our servers normally.
Based on the information relayed in our systems, your Golf has been in the 'maximum privacy settings'. Please bear in mind that no actions can be performed with regards to the digital services if the vehicle is not in the "Share my position" mode privacy settings.
Please apply the following steps:
Turn the ignition on and please navigate to Users-> Settings (select the gear icon at the bottom right side of your screen)-> Privacy settings and select the first option which stands for maximum privacy.
Wait for 20 seconds and then remove the maximum privacy by navigating to the same menu and choosing the last icon to the right ("Share my position" mode).
Turn the ignition off, exit the vehicle, and lock it. Then wait for approximately 10 minutes.
Enter the vehicle again, and check the colour of the globe (this needs to be white).
If it is white, try the enrolment process again.
In the case that none of the above resolves the issue, please kindly provide us with the following, so that we can analysis this further and establish the cause of the error:
The exact timestamp of the last unsuccessful attempt.